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Beoordelingen van Castlereagh Boutique Hotel, Ascend Hotel Collection

4 out of 5
Castlereagh Boutique Hotel, Ascend Hotel Collection
169 Castlereagh Street, Sydney, NSW

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 317 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 440 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1004 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede bedden! Keurige kamer en vriendelijk personeel.
3 nachten verbleven in december 2019
Reactie van Armindo op 7 jan 2020
Thank you for staying in our hotel and having the time to write a review. We look forward to welcoming you back to the Castlereagh in the near future.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent housekeeping and the property was clean and nice. A pleasure to stay here.
4 nachten verbleven in april 2024
Reactie van Armindo op 18 apr 2024
Hi Mary,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back soon.

6/10 – Redelijk

Mei Yan

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The air ventilation need to be improved. Thank you!
5 nachten verbleven in maart 2024
Reactie van Armindo op 31 mrt 2024
Dear Mei Yan,Thank you for staying at the Castlereagh.We appreciate your feedback. We will investigate and test the aircon. Looking forward to welcoming you back next time you come to Sydney.

6/10 – Redelijk

Julie

Reisde met een groep
Positief: Netheid, personeel en service
Don’t sleep on level 11 top floor as you listen to a motor going all night think it’s the plain aircon unit on top of roof for whole building. Room needs more sound proofing. Other than this a nice little room for the night close to everything in the city.
1 nacht verbleven in maart 2024
Reactie van Armindo op 18 mrt 2024
Hi Julie,Thank you for staying at the Castlereagh.I apologize for the noise situation during your stay. I will have maintenance to investigate it.Nice to know that otherwise you enjoyed our property.Looking forward to welcoming you back in the near future. Plese let me know and I i'll ensure you have a nice room.

10/10 – Uitstekend

Enrique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction along the sidewalk may cause a safety hazard
2 nachten verbleven in maart 2024
Reactie van Armindo op 12 mrt 2024
Hi Enrique,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay. We are looking forward to welcoming you back soon.

8/10 – Goed

Katherine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, and a nice small hotel. Some roadworks commences a bit early on a weekday. Elevators older but worked. Bathroom sink bit low for most adults. Showers a bit tight for those with larger frames. Newer rooms available, but we didnt get one. Single beds also slanted and skinny but clean! For the price was excellent value on Mardi Gras weekend.
4 nachten verbleven in februari 2024
Reactie van Armindo op 4 mrt 2024
Hi Katherine,Thank you for staying at the Castlereagh.I would love to be able to introduce our new rooms, next time you are in Sydney.

10/10 – Uitstekend

MIKI

2 nachten verbleven in februari 2024
Reactie van Armindo op 21 mrt 2024
Hi Miki,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back soon.

6/10 – Redelijk

Gustina, Hayward

1 nacht verbleven in februari 2024
Reactie van Armindo op 12 mrt 2024
Dear Gustina,Thank you for choosing the Castlereagh for your stay.We hope that you enjoyed your stay.

2/10 – Ontzettend slecht

Andrew

Reisde met partner
Positief: Netheid, personeel en service
Clean, safe and walkable to many interesting sights.
2 nachten verbleven in februari 2024
Reactie van Armindo op 18 feb 2024
Hi Andrew,Thank you for staying at the Castlereagh and for taking the time to post a review. I would like to discuss if possible, which you enjoyed the least. If you feel like to have a phone call, I would be happy to discuss it.

6/10 – Redelijk

prabahar, San Ramon

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There is lots of construction during the daytime It is so noisy. The property should have given a disclaimer while booking One of the staffs who checked in was very friendly
4 nachten verbleven in februari 2024
Reactie van Armindo op 18 feb 2024
Dear Prabahar,Thank you for your staying at the Castlereagh.I apologize for the inconvenience caused by the construction next door. We do our best to accommodate all guests away from noise. Construction is almost finished.Looking forward to welcoming you in the near future.

2/10 – Ontzettend slecht

Harshavardhan

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad service not a 4 star
As soon as I entered I asked if they could help with the luggage as it’s rated 4 star the serice must be provided but the receptionist was like acting very superior and was telling don’t talk to me like that when asked why you are not providing luggage service ! I was like really ?? The lift is very a school qnd the bathroom for a 3 bed room was tiny ! Overall pathetic !
2 nachten verbleven in januari 2024
Reactie van Denis op 1 feb 2024
It is with great regrets that I learn about your disappointment. We are very attached to the quality of service delivered and do appreciate to be informed when our guests seem not fully satisfied.We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience where possible for our guests in the future.We do hope to have the opportunity to welcome you again here at The CastlereaghSincere regardsDenis

10/10 – Uitstekend

Scheryl

Handy to everything staff very helpful will stay again
1 nacht verbleven in januari 2024
Reactie van Armindo op 19 feb 2024
Dear Scheryl,Thank you for staying at the Castlereagh.We're glad that you enjoyed your stay.

4/10 – Matig

Kellie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The location in the CBD is very good and the cleanliness of the room was great. The man on reception at checkin provided no greeting or interaction. We were not made aware of renovations taking place. A jack hammer woke us up at 0638 the following morning.
1 nacht verbleven in januari 2024
Reactie van Armindo op 22 mrt 2024
Hi Kellie,Thank you for staying at the Castlereagh.I apologize for the noise inconvenient. The renovations are way completed and level 9 looks amazing.I would love to introduce the new room types on your next stay with us.

10/10 – Uitstekend

Kerenza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for short stay. Had a boutique double. Old and dated room but clean, neat and comfortable. The hotel is updating rooms by floor so I imagine the room we stayed in will be refreshed at some point. Perfectly comfortable for a three night stay. Spent most of our time out exploring Sydney so really only needed hotel for afternoon naps and to sleep!!!
3 nachten verbleven in januari 2024
Reactie van Armindo op 22 jan 2024
Dear Kerenza,Thank you for staying at the Castlereagh.Yes, we refurbishing all the rooms in the hotel, level 9 is almost finished. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dated room, but very clean. Excellent service from the staff.
1 nacht verbleven in januari 2024
Reactie van Armindo op 15 jan 2024
Thank you for staying at the Castlereagh.We are pleased that you enjoyed your stay.Looking forward to welcoming you back soon.

8/10 – Goed

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great venue. Was construction on the street out front AND the floor above us. Within the hotel
2 nachten verbleven in januari 2024
Reactie van Armindo op 15 jan 2024
Dear Kathryn,Thank you for staying at the Castlereagh.We are pleased that you enjoyed your stay. Apologies for the construction noise.Looking forward to welcoming you back soon.

6/10 – Redelijk

Brendan

1 nacht verbleven in januari 2024
Reactie van Armindo op 15 jan 2024
Dear Brendan,Thank you for staying at the Castlereagh.Looking forward to welcoming you back soon.

6/10 – Redelijk

C J

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth doing some research beforehand.
The hotel is perfectly situated. The foyer is wonderful and the staff very helpful. Unfortunately, there was construction going on in the building next door. Most mornings, we were awoken by loud banging from somewhere (I couldn't tell if if was above us or to the side). I called reception and they said, "Sorry, it's the neighbours." I realise this is not the hotel's fault, but it did affect our stay. Perhaps management might lodge a complaint with the neighbours. I don't mind a bit of noise (there are always sirens in the streets), but construction noise a 8am is a bit too much.
7 nachten verbleven in januari 2024
Reactie van Armindo op 22 jan 2024
Dear C J,Thank you for staying at the Castlereagh.I apologize for the noise next door. The building is almost completed. Very soon we will be able to enjoy a quite time again. We held meetings with them and complains are passed. Looking forward to welcoming you back in the future.

8/10 – Goed

gary

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent choice for price over new years
It was an ok hotel. Not crazy about the sliding door that didn’t completely close the bathroom. Or that the temp couldn’t go below 21c. Beds and linens were nice. Location was great. And we got a great price for new years considering what other hotels cost. I wouldn’t start there again though.
4 nachten verbleven in december 2023
Reactie van Armindo op 22 jan 2024
Hi Gary,Thank you for staying at the Castlereagh. We are pleased that you enjoyed your stay.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

10/10 – Uitstekend

Josephine

Reisde met familie
Positief: Netheid, personeel en service
We love the location. The staff were great and the room was clean.
2 nachten verbleven in december 2023
Reactie van Armindo op 22 jan 2024
Hi Josephine,Thank you for staying at the Castlereagh. We are pleased to know you enjoyed your stay.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

6/10 – Redelijk

Elanor

2 nachten verbleven in december 2023
Reactie van Armindo op 22 jan 2024
Dear Elanor,Thank you for staying at the Castlereagh.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

10/10 – Uitstekend

Margaret

1 nacht verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Dear Margaret,Thank you for staying at the Castlereagh.We are pleased that you enjoy your stay.Looking forward to welcoming you back soon.

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Hi Joanne,Thank you for choosing the Castlereagh for your stay.We are pleased that you enjoy your stay.Have a Happy New Year

8/10 – Goed

danny

Positief: Netheid
Close to everything
1 nacht verbleven in december 2023
Reactie van Armindo op 21 dec 2023
Hi Dany,Thank you for staying at the Castlereagh.Looking forward to welcoming you back soon.

8/10 – Goed

Diane

4 nachten verbleven in december 2023
Reactie van Armindo op 22 jan 2024
Hi Diane,Thank you for staying at the Castlereagh. Hope you enjoyed your stay.We are refurbishing all the rooms in the Hotel. One level is almost finished. Looking forward to welcome you back soon.

4/10 – Matig

Cathie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very noisy- when air con is turned on ‘extra’ noisy
3 nachten verbleven in december 2023

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall it was a great night with excellent service for the barman but having to walk so far with bad and clothes to and from parking was terrible
1 nacht verbleven in december 2023
Reactie van Armindo op 16 dec 2023
Hi John,Thank you for staying at the Castlereagh.We are glad to know that you enjoy your stay.Sorry for the walk to the car park.Have a good weekend

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Armindo op 16 dec 2023
Hi Anne,Thank you for staying at the Castlereagh.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back soon.

10/10 – Uitstekend

Naomi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great shower. Lovely room great price
1 nacht verbleven in december 2023
Reactie van Armindo op 16 dec 2023
Hi Naomi,Thank you for staying at the Castlereagh. We are glad that you enjoyed your stay.Looking forward to welcoming you back soon.Have a good weekend.

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet, beautiful building.
2 nachten verbleven in december 2023
Reactie van Armindo op 16 dec 2023
Hi Luis,Thank you for staying at the Castlereagh. It is nice to know that you enjoyed your stay and our beautiful building. Looking forward to welcoming you back soon.

8/10 – Goed

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice big room, upgraded to king room, fantastic shower, clean. Downside the airconditioner was noisy but certainly cooled the room down.
1 nacht verbleven in december 2023
Reactie van Armindo op 16 dec 2023
Hi Kathy,Thank you for staying at the Castlereagh.We are pleased to know you enjoyed your stay.have a great weekend

10/10 – Uitstekend

John

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Dear John,Thank you for staying at the Castlereagh.We are pleased that you enjoy your stay.Looking forward to welcoming you back soon.Happy New Year.

10/10 – Uitstekend

Nur Anis Hannani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
💯
5 nachten verbleven in december 2023
Reactie van Armindo op 21 dec 2023
Dear Hannani,Thank you for staying at the Castlereagh.We are glad to know that you enjoy your stay.

6/10 – Redelijk

Merrin

1 nacht verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Dear Merrin,Thank you for your recent stay at the Castlereagh.We hope to be able to offer you our services again in the near future.Have a Happy New Year

8/10 – Goed

Fiona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Armindo op 21 dec 2023
Dear Fiona,Thank you for staying at the Castlereagh.Looking forward to welcoming you next time you come to Sydney.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and very clean hotel.
1 nacht verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Dear Stephen,Thank you for your recent stay.We are looking forward to welcoming you back next time you come to Sydney.Have a Happy New Year.

10/10 – Uitstekend

Marie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warmly greeted by staff on arrival. Our room was inviting, very clean and tidy. Our bed was so comfortable it was like sleeping in a fluffy cloud.
1 nacht verbleven in december 2023
Reactie van Armindo op 21 dec 2023
Hi Marie,Thank you for staying at the Castlereagh.We re pleased to know that you enjoyed your stay.Looking forward to seeing you again soon.

10/10 – Uitstekend

Felicity

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location for a weekend Sydney getaway
1 nacht verbleven in december 2023
Reactie van Armindo op 27 dec 2023
Dear Felicity,Thank you for your recent stay at the Castlereagh.Hope to be able to host you again.Have a Happy New Year.

4/10 – Matig

James

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the property markets themselves as a charming boutique hotel but my experience was anything but that. I undestand I may have gotten the worst room of the lot and that there may be some charming accommodation within the property but our room was terrible. The toilet was in one corner with a floor to ceiling plastic shroud around it and in the other corner was the shower, with the same privacy set up. In between (at the foot of the bed) was the vanity. From this, you can deduce, there was no bathroom. The room was tiny, with no place to even put a case. The window was frosted glass so you couldn't see out and the block out blind didn't work. Lighting was poor so the application of make-up was next to impossible (so my wife told me). There was no place to sit as the (small) chairs provided was the only place a case could fit. I was there with my wife and there was no room to even walk past one another without brushing up against. On top of this, if you're driving, find another property as there is no on-site parking. Do yourself a favor and give this place a miss unless you know exactly what you're getting for a room and don't trust the photo's from the web page.
2 nachten verbleven in november 2023

4/10 – Matig

Philomena

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property was not as it was advertised & had limited services & very slow reception & tiny room which was cluttered & in need of updating. Very disappointing
1 nacht verbleven in november 2023

10/10 – Uitstekend

carol

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this is a great hotel. central to city center shopping and dining. staff very helpful. highly recommended
3 nachten verbleven in oktober 2023
Reactie van Armindo op 25 nov 2023
Dear Carol,Thank you for choosing the Castlereagh for your stay.We are pleased to know that you enjoyed your stay.

8/10 – Goed

Robyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Armindo op 21 nov 2023
Dear Robyn,Thank you for choosing to stay at the Castlereagh.Hope you enjoy your stay. Looking forward to welcoming you back soon.

6/10 – Redelijk

Alan

1 nacht verbleven in november 2023
Reactie van Armindo op 21 nov 2023
Dear Alan,Thank you for staying at the Castlereagh.Thank you for taking the time to post a review.Looking forward to being able to serve next time you come to Sydney.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the history. Perfect location.
1 nacht verbleven in oktober 2023
Reactie van Armindo op 5 nov 2023
Hi Sandra,Thank you for staying at the Castlereagh.We are happy to know that you enjoyed your stay.

6/10 – Redelijk

John

1 nacht verbleven in oktober 2023
Reactie van Armindo op 5 nov 2023
Hi John,Thank you for staying at the Castlereagh.We hope to welcoming you back in the near future.

8/10 – Goed

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good over night hotel, pleasant staff, our room was quiet. Would benefit with a separate sink / facility above fridge to fill up kettle tea/coffee facilities.
1 nacht verbleven in oktober 2023
Reactie van Armindo op 29 okt 2023
Hi Linda,Thank you for your comments. We are pleased that you enjoyed your stay. Looking forward to welcoming you back soon.

8/10 – Goed

dale

1 nacht verbleven in oktober 2023
Reactie van Armindo op 28 okt 2023
Dear Dale,Thank you for your recent stay. Looking forward to welcoming you again soon.

10/10 – Uitstekend

CHERYL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Armindo op 24 okt 2023
Hi Cheryl,Thank you for staying with us. We appreciate that you enjoyed your stay.Looking forward to your next visit.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is located close to light rail and Suburban rail and bus services
3 nachten verbleven in oktober 2023
Reactie van Armindo op 24 okt 2023
Dear Thomas,Thank you for your comments. We are pleased that you enjoy the hotel and location.Looking forward to welcoming you back soon.

8/10 – Goed

Chris

Good service at check in, great housekeeping.
3 nachten verbleven in oktober 2023
Reactie van Armindo op 19 okt 2023
Hi Chris,Thank you for staying at our hotel.We appreciate your comments. Looking forward to welcoming you back soon.