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Beoordelingen van Comfort Hotel Sydney City

3 out of 5
Comfort Hotel Sydney City
Level 2, 15-17 Hunter Street, Sydney, NSW

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 119 van 925 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 925 beoordelingen" "
Gastenscore: 6 - Redelijk. 283 van 925 beoordelingen" "
Gastenscore: 4 - Matig. 144 van 925 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 925 beoordelingen" "

6,8/10

Netheid

6,8/10

Personeel en service

6,0/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

2,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

erna, duffel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
goede centrale locatie
uitstekend gelegen hotel in cbd. wel op 4de verdieping. kamers niet erg groot en zicht op blinde muur. badkamer wel proper. uitstekende keuze gezien ligging.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Stairs no lift and tenants live there and no reception
1 nacht verbleven in mei 2021

2/10 – Ontzettend slecht

Alex

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible check-in and disturbance after check-in
We checked in using their key box with a pass code around 4pm. They told us room 301 but, when we opened the key box, it showed room 106. So we called reception immediately but no one answered the call. We left a message and moved in to room 106. Not only did they not return our call, but they entered our room without any notice or consent, stating that they had to do a building inspection for leasing out the room permanently. Our stay was seriously interrupted. We want our money back. Very disappointing.
1 nacht verbleven in januari 2021

6/10 – Redelijk

Alex

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
The 24x7 unmanned reception is problematic
The 24x7 unmanned reception is causing a lot of trouble. For example, we couldn't park our baggage when we arrived early. And nobody answered the phone when we requested for a timely check-in at 2pm.
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Dave, Launceston

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The foyer and common area both reeked of rotting garbage that was piling up on both floor 1 and 2. On floor two this was in the kitchen - making the thought of cooking anything in there stomach churning. There was a very noisy fan in my room that I could not fine any on/off switch for kept me awake and occasionally wafted the smell of the garbage into my room. My room key card had a different room number written on each side (that I didn't notice at first) and it worked for both rooms leading me to accidentally walk in on some other unfortunate guest. Clearly this was not isolated as someone else walked into my room just after I had gotten out of the shower and undressed. A table lamp on the kitchen bench (presumably there because no-one had bothered to fix the room lights) had its plug repaired with normal duct tape - a potentially lethal neglect of safety. The carpet in my room was stained, filthy and there was a large brown smear at eye level on the wall. Perhaps chocolate, perhaps something else but I wasnt game to smell it. The bed was clean and comfortable, the towels and bathroom were clean and the location excellent.
3 nachten verbleven in september 2020

6/10 – Redelijk

vinnie, razorback

Zakenreiziger
Overall the place was ok the room wasn't the cleanest two single beds pushed together but the shower had hot water and the tv worked. Happy days
1 nacht verbleven in juli 2020

2/10 – Ontzettend slecht

Henry, Oberon NSW

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I was misled on the parking. I understood it would be about $40 for an overnight. Instead it cost me $230 just for the parking. Not happy.
1 nacht verbleven in maart 2020

4/10 – Matig

Rob, Sydney

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Virtually rained inside room Carpet wet bed wet bathroom wet Couldn’t use toilet because you got rained on Offered a discount at the counter next morning after reporting it But have received none or any more correspondence Never going back
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and renovated. Comfortable common area. Only downside is the stairs but the heritage features of the room more than make up for it
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020

6/10 – Redelijk

Narelle

Reisde met familie
Negatief: Personeel en service
1 nacht verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Comfort Hotel Sydney City was in a good location. The room was clean and nice.
1 nacht verbleven in december 2019
Reactie van Niece op 20 jan 2020
Thank you for your kind comments it means a lot to our team.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
Clean, good price, close to a lot of venues. You can hear the noise on hunter street. Did quiet down about 1am
1 nacht verbleven in januari 2020
Reactie van Niece op 20 jan 2020
Thank you for your kind words, it means a lot to our team.

10/10 – Uitstekend

Fangli

2 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Expensive, noisy hole in the wall
We paid a high price for this night, because it was NYE. The hotel entrance from the street is just a door with steep stairs. There is no elevator. Our room was very simple with glass shower doors around the toilet, so no privacy at all. We had 2 beds, but only one blanket. We had a coffee pot with a short cord and elevated oulets, except behind the beds. There was a safe available, however you needed a key, which required a $50 deposit. We came back at 1 a.m. and as we got into bed, a party started next door. The walls were paper thin and we were kept awake most of the night! Reception closed at 5 p.m., so there was only a phone number to call for problems. When i picked up the hotel phone to call, i realized it wasn't connected! Overall, it was a bad experience. Check out time was 10 a.m. and although we were exhausted, we couldn't wait to leave!!
1 nacht verbleven in december 2019
Reactie van Niece op 20 jan 2020
Thank you for your constructive comments, NYE in Sydney is always difficult with extra noise. Comfort Hotel Sydney City is undergoing renovations and this is always a difficult time in a property. We value your thoughts.

8/10 – Goed

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van . op 6 dec 2019
Dear Guest, Thank you for your review, we really appreciate your review.

4/10 – Matig

Gus

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The carpet was so dirty and worn out. My room was right next to reception (as in 3 metres away), I heard every conversation. Also, because there is no elevator, I was constantly woken up by people and their luggage going up and down the stairs. The worst night’s sleep in years.
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Dear Guest, We truly apologise for the inconvenience caused to you during your stay. We will look into this matter and find a more quite way for guests to move their luggage through the property. Regards, Comfort Hotel Sydney City.

8/10 – Goed

Sue

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was only a couple of things that were disappointing and that was there was no lift and the queen bed was two beds pushed together. Everything else was excellent. The shower pressure was absolutely amazing 👍👍
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate it. We apologise for the inconvenience caused to you during your stay with us. Unfortunately we cannot install a lift in the property due to the building being a heritage building, we hope your understand. Regards, Comfort Hotel Sydney City.

4/10 – Matig

MASAHIRO

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
エレベーターなし
レセプションは親切でしたが、 エレベーターは無く、荷物を運ぶだけでも一苦労です
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Dear Masahiro, Thank you for your review, our receptionist always try their best to give all guests a warm welcome. We apologise for any inconveniences caused. Regards, Comfort Hotel Sydney City.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Conveniently located and clean. However, make sure your heart is strong as there are lots of stairs.
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate your review. Regards, Comfort Hotel Sydney City.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location close to transport and shops. Unfortunately there was no lift or windows in my room. The carpets were very stained and covered in cheap throw rugs.
1 nacht verbleven in november 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, Thank you for your review, we really appreciate it. We would like to apologise for the inconvenience caused to you during your stay and these issues will be dealt with by management to avoid future issues. Regards, Comfort Hotel Sydney City.

4/10 – Matig

Verity

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointed
The paint work was so bad, clearly no drop sheet had been used and it was all along the carpet. The window is too high and pointless. There is no lift and I was on the 4th floor and NO one offered help.The room is tiny and there was a vinyl chair (useless) which looked 70 years old and was filthy. An alarm went off across the road at 10:pm and did not go off until 4:am - so sleeping was almost impossible. Expensive for this tiny, unfinished not so clean room.
1 nacht verbleven in oktober 2019
Reactie van . op 25 okt 2019
Thank you for your review, We apologise for the inconvenience caused during your stay. Theses issues will be passed onto the management team and will be sorted as soon as possible.

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in oktober 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, Thank you for your review, we really appreciate it and hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Good location but air conditioner didn’t work.....
2 nachten verbleven in oktober 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, We apologise fro the inconvenience caused during your stay and the issue will be solved as soon as possible. Regards, Comfort Hotel Sydney City.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van . op 22 nov 2019
Dear Sir/Madam, Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

2/10 – Ontzettend slecht

Maddy

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There were a number of safety issues with the room which the staff made excuses for and wouldnt fix. Cracked window glass and no front door lock is just a few of the issues.
1 nacht verbleven in september 2019
Reactie van . op 3 okt 2019
Thank you for your review, We apologise for the inconvenience caused and will try our best to solve these issues as soon as possible. thank you for notifying us with the issues and apologise once again that we were not able to solve them on the same day. Have a good day. Regards, Comfort Hotel Sydney City

6/10 – Redelijk

Jan

Positief: Netheid
Clean bu t disappointing.
The security latch on door on the inside of the room did not work. The containers of long life milk had frozen and curdled in the coffee. The shape of the room meant the bed was positioned awkwardly and was a squeeze to move around. Positives clean and basic.
1 nacht verbleven in september 2019
Reactie van . op 27 sep 2019
Thank you for your review, We apologise for any inconvenience caused during your stay, and would like to inform you that even without the latch you are talking about no one can enter the room without the specific key allocated to your room. They are not function-able due to emergency purposes. I hope this answered that issue. We apologise for the milk and will make sure such issues are avoided for the future. Have a good day. Regards, Comfort Hotel Sydney City

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
Location is great, staff were friendly, comfy room
1 nacht verbleven in september 2019
Reactie van . op 27 sep 2019
Thank you for your review, we are pleased to know you enjoyed your stay with us. We always try our best to give out guests a comfortable stay. Hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2019
Reactie van Chetan op 21 sep 2019
Hi, Thank You for taking the time to review our hotel. We value all the reviews and use it to better our services.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
まさかエレベーターの付いてないホテルと思っておらず、23kgのスーツケースを狭い階段使って上げるのは大変でした。場所は便利な所にあってよかったのですが。部屋はフロントのそばだったのですが、フロントスタッフの電話の声も部屋にツーツーでした。窓のない部屋で、ベッドランプもないので部屋の電気を消すと真っ暗で朝か夜かわからない状態で困ったので、ガラス戸の浴室の電気をつけて寝ました。
1 nacht verbleven in september 2019
Reactie van Chetan Kedia op 11 sep 2019
Hi, We would like to apologise for not meeting your expectation. We would like to appreciate the time you have taken to share this feedback with us as it helps us improve. We will attend to these issues at the earliest in order to ensure customer satisfaction in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
The room served the purpose for what we were doing. We just wanted a place to stay the night. It was ideally located a few minutes walk from the train station and a few more to the seminar we were attending. There was no elevator option, so we needed to carry our luggage up 4 flights of stairs. There was a small window for natural ventilation, but this allowed the inner city noise in and it opened onto a small balcony and we had to shut it when someone used it to smoke a cigarette. The toilet had an unusual flushing action that wasn't consistently successful in doing the job. The shower was a good size with a mixer tap and there was ample hot water, just need to adjust the tap several time's, due the the fluctuating rate of flow going hot and cold. It was clean and tidy, there was a long crack along the wall that seemed to be in several stages of repair. It served the purpose and we rested well. Thanks
1 nacht verbleven in september 2019
Reactie van . op 6 sep 2019
Dear sir, Thank you for your review, we appreciate your time and value your review. We hope to see you soon in the near future. Regards, Comfort Hotel Sydney City

8/10 – Goed

MICHAEL

Positief: Netheid, personeel en service en comfort kamer
Comfortable and close to key CBD rail stations
Close to Wynyard and Martin Place rail stations.
1 nacht verbleven in augustus 2019
Reactie van Manager op 6 sep 2019
Hi Michael, Thank you for your review. We're glad you enjoyed your stay with us. Hope to see you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, staff were very helpful. Everything we needed.
1 nacht verbleven in augustus 2019
Reactie van Comfort Hotel Sydney City op 18 aug 2019
Hi, We are happy to know that you enjoyed your stay. Hope to see you in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2019
Reactie van Comfort Hotel Sydney City op 18 aug 2019
Hi, we are happy to know that you enjoyed your stay. Hope to see you in the future.

10/10 – Uitstekend

Miroslav

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for the value
Super , close to Opera, Harbour,best place to do in Sydney, nice staff
2 nachten verbleven in augustus 2019
Reactie van Comfort Hotel Sydney City op 18 aug 2019
Hi Miroslav, We are happy to know you enjoyed your stay. Hope to see you in the future.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is in a great location but there are lots of steps to get up to reception and no lift. The room was OK but the desk was in a really dark corner and no desk light. The bedside light wasn't working (the receptionist had to move the bed to plug it in). The place is a bit scruffy but functional. For the price charged, it could be spruced up a little. This is a budget hotel but I have stayed in nicer budget hotels in the city. But it served my purposes, was clean and close to eateries, convenience stores etc.
1 nacht verbleven in juli 2019
Reactie van . op 5 aug 2019
Dear Guest, Thank you for your review, we appreciate your feedback and we apologise for any inconvenience that was caused during your stay. We try our best to keep all guest at our hotel happy. Regards, Comfort Hotel Sydney City

6/10 – Redelijk

Alex

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Good Location But Bad WiFi
Good location and clean mattress. WiFi NOT reliable, despite multiple attempts. Requested Reception for help, who restarted the modem but to no avail. Please note that I got an IT background and yet could not get my iPhone, iPad or any devices to work. So please bring your own WiFi or you will be in deep trouble. The TV antenna cable was also disconnected and I had to reconnect it myself. All in all, not good experience.
1 nacht verbleven in juli 2019
Reactie van CH Sydney City op 31 jul 2019
Hi Alex, We would like to thank you for your feedback and would also like to apologise about the issues you faced and will work towards resolving the same to make the stay for guests in the future as smooth as we can. Regards, Comfort Hotel Sydney City

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
宿泊が4階だったのでエレベーターが欲しい。スーツケースを持って上がるのに苦労した。
1 nacht verbleven in juli 2019
Reactie van Front Desk op 18 jul 2019
Dear guest, Thank you for your review. The advice about no lift is under our profile, the lack of lift service is due to building restrictions.

8/10 – Goed

민서

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
굿!
숙소 위치가 좋았어요.
1 nacht verbleven in juli 2019
Reactie van Front Desk op 18 jul 2019
Dear Guest, Thank you for your review, we are please to know that you enjoyed your stay with us and hope to see you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juli 2019
Reactie van Front Desk op 18 jul 2019
Thank you for your review.

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location!
Great location!
1 nacht verbleven in juni 2019
Reactie van . op 10 jul 2019
Thank you for your review

4/10 – Matig

Geecee

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it looked and felt like you were in a brothel there were noises from other rooms and a lot of banging going on throughout the night
1 nacht verbleven in juni 2019
Reactie van Niece op 3 jul 2019
Geecee, I am sorry you were affected by noise and did not enjoy your stay as much as we would have liked. We do appreciate you taking the time to notify us of your concerns.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen
Hotel is situated in a fantastic, central location. Good value for money.
1 nacht verbleven in juni 2019
Reactie van Niece op 3 jul 2019
Thank you for taking the time to give us feedback, it is very much appreciated.

8/10 – Goed

Dan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: convenient location, clean room and split system, affordable price Cons: stairs no elevator, noise outside, small room. Overall the price matched the quality of accomodation.
2 nachten verbleven in juni 2019
Reactie van Niece op 3 jul 2019
Dan, Thank you for taking the time to comment on our property We very much appreciate it.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019
Reactie van Front Desk op 18 jul 2019
Thank you for your review.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Comfort Hotel (NOT AT ALL) in any way
It never stated anywhere that there is no lift, Stairs only for every room. No accessibility for Disability, Or for someone with heavy bags
1 nacht verbleven in mei 2019
Reactie van Niece op 28 mei 2019
Thank you for your review, we do note that we do not have a lift maybe we should make the notice in larger print. Kind regards, Comfort Hotel

4/10 – Matig

James, Australia

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It is not worthy of 3 stars. Evening reception lady was great and pillows were good. Bed is as hard as a rock. Could even feel the spring patterns and the shower has water puddles is it that doesn’t dry up. No ironing board. Very noisy outside with night works going on
1 nacht verbleven in mei 2019
Reactie van Niece op 28 mei 2019
James, Thank you or your review, we are working on improvements to the property. Kind regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Didn't like not having a lift. Up and down stairs was not good for the legs.
5 nachten verbleven in mei 2019
Reactie van Niece op 28 mei 2019
Thank you for your review, we at Comfort Hotel appreciate your thoughts. Kind regards,

6/10 – Redelijk

Emma

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
What you expect for the price
Mould visible in bathroom and a bad smell permeating the room
1 nacht verbleven in mei 2019
Reactie van NIECE op 21 mei 2019
Emma, Thank you for your feedback, we will follow up with housekeeping.