Receptie
Beschikbaarheid controleren

Beoordelingen van Crystalbrook Albion

4.5 out of 5
Crystalbrook Albion
21 Little Albion Street, Surry Hills, NSW

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 226 van 269 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 269 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 269 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 269 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 269 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2019
Reactie van Christopher G op 25 jan 2020
Thanks for the 10/10 review!

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What a wonderful little hotel. Friendly staff and the best location. Definitely would recommend.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Luke Dirks

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building is very unique and in a great area.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Doug

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff are fabulous.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

william

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We rented a cozy room and were suprised at how small these rooms are. Albiet the room was clean modern and comfotable.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Ellisha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give more than 5 stars I would! Wonderful friendly staff, lovely pastries in a morning and tea/coffee. Loved the roof and nothing was too much trouble! If we come back to Sydney we’ll be staying again!!!
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was quaint. The staff were all very personable and helpful. The location is in a neighborhood with many pubs and restaurants around. It is a very short walk to public transportation to get to the city within 15 minutes.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Venkatarao, Fort Wayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cosy, convenient and congenial.
Extremely friendly and helpful staff. Good location. Intriguing building and surrounds showing respect to local history. Rooftop garden provides a sense of extra space and privacy. Gin time a reception is an extra touch of congeniality.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Salome

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had the best time at the Crystalbrook Albion! The hotel itself is lovely and unique, and located in a great part of town. The team's communication was excellent (they texted ahead of time to make sure we didn't have any questions) and the staff was extremely friendly and helpful, going above and beyond.
4 nachten verbleven in december 2023
Reactie van Hayley op 13 dec 2023
Hi Salome,Wow, what a fantastic review! Thank you so much for sharing your experience! We are so glad you had the best time, and we can't wait to see you back!

10/10 – Uitstekend

Sheena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time staying here and won’t be the last. Everything was flawless, highly recommend
1 nacht verbleven in november 2023
Reactie van Hayley op 13 dec 2023
Ohhh thank you so much Sheena!! You made us blush :) See you next time!

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the decor, it was spotless, staff were great and helpful and it was quiet. Will definitely be back
2 nachten verbleven in november 2023
Reactie van Hayley op 13 dec 2023
Hi Amanda,We can't wait until you come back to stay with us again! Thanks so much for the wonderful comments!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved it there. The staff was friendly and always very helpful. The property is well-designed, well-kept and centrally located. Good beds and internet. I'd definitely stay there again.
7 nachten verbleven in oktober 2023
Reactie van Hayley op 13 dec 2023
Hi Michael,Thanks so much for the fabulous feedback!! We would love to see you again real soon!

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Main entrance in the back alleyway.
1 nacht verbleven in oktober 2023
Reactie van Hayley op 13 dec 2023
Thanks so much for dropping the 5 star review Renee! Look forward to welcoming you back soon!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay - all hotels should be like this!
What a find! This is a beautiful boutique hotel nestled in the back lanes of Surry Hills. The mix of old and new architecture is seamless - perfectly done. Come for the rooftop space and the honour bar - what a great idea!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Ellie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great two night escape, close to great restaurants!
2 nachten verbleven in september 2023

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Danielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, staff were really lovely, would definitely stay here again.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place in perfect location, staff were friendly and warm, this is my new staycation spot for sure. Also perfect is you’re travelling to Allianz or Olympic Park.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Brian

1 nacht verbleven in juli 2023

8/10 – Goed

Jemima

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Finbar

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, great building and facilities. Great everything.
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Roxane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Hayley op 27 mei 2023
Hi Roxane,I'm so saddened to hear that you didn't enjoy your time with us! I would really like to hear more feedback on where we didn't meet your expectations during your stay. If you could please contact me directly via email to hayley.seymour@crystalbrookcollection.com so we can discuss your experience further, that would be so appreciated. Alternatively, if you would prefer, I could give you a call on your best contact number to discuss?Looking forward to hearing from you.Warm regards,Hayley

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were incredibly lovely, it was a very modern in design but felt like you were being welcomed home. Would definitely stay again.
2 nachten verbleven in maart 2023
Reactie van Hayley op 4 mei 2023
Hi Amy,Thank you so much for sharing your feedback! Our team loved having you here!We look forward to welcoming you back home again soon.Take care.

10/10 – Uitstekend

Arthur

Reisde met partner
Nice hotel tucked away in an alley. The room was small but enough for my wife and I and the roof top was a nice place for a night cap under the stars.
1 nacht verbleven in maart 2023
Reactie van Hayley op 4 mei 2023
Hi Arthur,Thank you so much for your lovely review. So glad to hear you enjoyed our gorgeous little rooftop overlooking our beautiful city with a night cap - we just love it!Looking forward to welcoming you back sometime soon!All the best.

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the building & the surrounding’s Staff were very helpful
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Amy

1 nacht verbleven in januari 2023

6/10 – Redelijk

Francesco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s an interesting place to stay. The walk from Rydges car park was very uphill, being an excessively hot day and having an injury that wasn’t fun- despite it being a short walk. The soundproofing was pretty woeful and we were woken several times but the noise of other guests. Room is teeny tiny but has what we needed. Staff were really nice.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Greg

2 nachten verbleven in november 2022

10/10 – Uitstekend

Jeremiah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The perfect home base in Sydney
When we walked into the property (3 hours before check-in time and following a flight from L.A.), we were greeted with a smile and great service. While our room was not ready, the manager arranged to have it prioritized...and offered us a shower, pastries, and coffee while we waited. The room was as advertised. Clean. Well-appointed. Comfortable. The location was perfect. It was quiet, but close to public transportation (which is fantastic in Sydney). Unrelated to the hotel, but worth noting is Shaffa (a couple doors down). We booked dinner there because it was close to the hotel -- but during a trip where we at at restaurants with "Chef's Hats" and "World's 50-best" accolades, this was probably the best meal we had. We would stay at Crystalbrook Albion again. It's a gem.
4 nachten verbleven in november 2022

10/10 – Uitstekend

Natalia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was so surprised by this property- It was amazing that we were upgraded to the best room in the house due to availability! but the communal areas are still so beautiful. I can't wait to return! The location is also excellent for walking to Central Station. It is up a slight hill, but nothing too taxing!
1 nacht verbleven in september 2022
Reactie van Holly op 23 sep 2022
Hello Natalia,Thank you so much for your stunning review! I'm so glad we were able to make your stay a great one. We look forward to having you back with us.Kind regards,HollyCrystalbrook Albion

10/10 – Uitstekend

Daniel

1 nacht verbleven in september 2022

10/10 – Uitstekend

Katherine

1 nacht verbleven in augustus 2022
Reactie van Crystalbrook Albion Team op 28 aug 2022
Thank you so much for your amazing review of your recent stay with us. We hope toy welcome you back again soon!

8/10 – Goed

Kristian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2022
Reactie van Crystalbrook Albion Team op 28 aug 2022
Thanks Kristian for the great review!We hope to welcome you back again soon.

6/10 – Redelijk

Elenie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in mei 2022

10/10 – Uitstekend

Rob

3 nachten verbleven in mei 2022

6/10 – Redelijk

Matthew

Zakenreiziger
Disappointing
Disappointed with my room not quite as described, lift was not working so having a room on the 4th floor was horrendous. Breakfast was not ready when I left, but I think it’s not that good from what the reception told me.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Ryan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service and styling of the hotel is great. The bed was a little uncomfortable. Maybe time for replacement? Aside from this I very much enjoyed the stay and aim to come back.
5 nachten verbleven in april 2022

10/10 – Uitstekend

kristine

1 nacht verbleven in maart 2022
Reactie van Holly op 25 mrt 2022
Thank you Kristine for taking the time to review us. I am so glad you had a great time exploring our beautiful Surry Hills area. We hope to see you again soon.

8/10 – Goed

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room close to plenty of dinner options.
1 nacht verbleven in maart 2022
Reactie van Holly op 14 mrt 2022
Hello Victor, Thank you for your review! We are so lucky to have so many lovely restaurants nearby. I'm glad you were able to indulge in them. We hope to see you back soon! Kind regards, Crystalbrook Albion Team

8/10 – Goed

Patrice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always love staying here! Location is great. Staff go out of there way. Wonderful places to eat, shop and walking enjoyable
2 nachten verbleven in februari 2022
Reactie van Holly op 25 feb 2022
Hello Patrice, Thank you so much for your review. We really are spoilt for choice around here. I hope we can welcome you back soon.

10/10 – Uitstekend

Todd

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So funky and friendly. Close to great dining close by and easy walking everywhere
2 nachten verbleven in februari 2022
Reactie van Holly op 13 feb 2022
Hi Todd, Thank you so much for your lovely review, we definitely agree! We're so glad you were able to take in the sights and bites of Surry Hills, we're lucky to have so many close by. I hope we are able to welcome you back soon.

10/10 – Uitstekend

Marcella

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for hosting us at the Crystalbrook Albion. Loved our stay.
3 nachten verbleven in februari 2022
Reactie van The Crystalbrook Albion Team op 8 feb 2022
Thank you Marcella! We loved having you stay and so glad you enjoyed it! Hope to see you again soon. Wishing you all the very best.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van The Crystalbrook Albion Team op 9 feb 2022
Hi Daniel, thank you so much for taking the time to review your stay. We are thrilled you loved it! Hope to see you again soon.

10/10 – Uitstekend

Neisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic accommodation. Walking distance to the SCG. Clean/Tidy. Great Dining Options around the corner. Excellent Customer Service.
1 nacht verbleven in januari 2022
Reactie van Holly op 15 jan 2022
Hi Neisha! Thank you for your 5/5 review! I'm so happy to hear the staff were able to take such good care of you, and you were able to take advantage of the all the lovely award winning restaurants and cafes around Surry Hills, We're lucky to be located in such a lively area! We look forward to welcoming you back sometime soon.

6/10 – Redelijk

Danielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service Amazing. Overpriced Room Rate
The staff were the absolute standout during our stay. Super helpful and very welcoming and friendly. However, I have to say, I dont feel that the room was value for money. We stayed in one of the pet friendly Urban rooms which was cute but VERY SMALL. Then with the additional $95 for bringing our dog, this meant we paid $500+ for one night with a check in at 3pm with no breakfast or parking. The room had no access to any form of light/view as it looked out onto a brick wall/tiny alley way. Having stayed all over the world at some incredible places, I personally felt this room was massively overpriced. I wouldn't stay again, which is a shame as the hotel is tastefully furnished and the staff are AMAZING but value for money just isnt there.
1 nacht verbleven in december 2021
Reactie van Holly op 14 dec 2021
Hi Danielle, Thank you so much for choosing to stay with us, it was an absolute pleasure meeting you! We are so sorry to hear that you didn’t love the room though. We have 3 pet friendly rooms, all located on the ground floor, found in our “Urban Room” type. Being a heritage listed building, built in 1903, the hotel is filled with so many gorgeous details to explore and all rooms have their own individual personalities – just as you said, in your room with the original exposed brick walls and skylights in the bathroom. The size of the building and staying to the original form, we cannot have a restaurant or parking onsite. However, we have amazing relationships with our local neighbourhood who offer these extras. We hope to have the opportunity to welcome you back another time! Best wishes, The Crystalbrook Albion team

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very eclectic, interesting, charming and super convenient location. Staff always friendly and super helpful.
1 nacht verbleven in juni 2021
Reactie van Christopher G, General Manager op 22 jun 2021
Hi there! Thank you for the 5/5 review! I'm thrilled to hear you felt at home at our little gem in Surry Hills! We look forward to welcoming you home soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff. Great accommodation and fabulous location! Thanks for having us!!
3 nachten verbleven in mei 2021
Reactie van Christopher G, General Manager op 23 mei 2021
Hi there, Thank you for the glowing review! I appreciate your wonderful comments regarding our staff and location. We look forward to welcoming you home soon.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Albion is a classy boutique hotel in the heart of Surrey Hills that took me straight back to some of my favourite small hotels in Paris. Only stayed one night but will be back. The room was beautifully presented and immaculately clean. The hotel is very quiet despite its location. No restaurant but why would you think about eating in the hotel when you are surrounded by some of the best restaurants and cafes in Sydney?
1 nacht verbleven in mei 2021
Reactie van Tilly, Assistant Manager op 22 mei 2021
Dear James, Thank you for the incredible review! It's wonderful to hear you enjoyed your stay at Crystalbrook Albion! I appreciate your fabulous comments regarding our rooms and location. You're right - Some of Sydney's best eateries are just a short stroll away. If you ever did decide to stay in though - most of them will deliver and we can provide the dinner plates for a special experience at 'home'!