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Beoordelingen van Mantra Chatswood

4 out of 5
Mantra Chatswood
10 Brown Street, Chatswood, NSW

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 626 van 1512 beoordelingen" "
Gastenscore: 8 - Goed. 573 van 1512 beoordelingen" "
Gastenscore: 6 - Redelijk. 186 van 1512 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 1512 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1512 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kristina

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
was kept awake by plumbing sound and bath was not clean, needed a scrub to get scum off. moved to a second room forcsecond night, less plumbing noise but room was very stuffy and smelt of wet carpet. balcony had dirt on railing that may have fallen from above. just not clean.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mike

4 nachten verbleven in april 2024

8/10 – Goed

Saikawa

Positief: Netheid, staat van de accommodatie en faciliteiten
Close proximity to the train station and dining scenes. Conveniently located place to stay.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Natalie

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

6/10 – Redelijk

SUNHEE

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
시설은 좋았지만 아셔움이 많았다.
시설은 좋았으나 3박4일간 청소를 해주지 않았다.신년연휴라고 청소를 해주는 직언이 없다고 3일간 침대 정리는 물론이고 쓰레기도 치워주지 않아서 불편하미 많았다.
3박4일간 청소를 해주지 않았다.신년연휴여서 청소를 할 직원이 없다고!
3 nachten verbleven in december 2023

8/10 – Goed

Masaaki

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
駅から近く、ミニキッチンと洗濯機があるので、とても便利でした。
4 nachten verbleven in december 2023

8/10 – Goed

Helen

1 nacht verbleven in december 2023

10/10 – Uitstekend

MASASHI

2 nachten verbleven in december 2023

10/10 – Uitstekend

Gaynor

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Convenient location and very comfortable accommodation.
3 nachten verbleven in december 2023

4/10 – Matig

Anne

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Poor attention to detail. Examples - in one bedroom apartment, only one face washer. Couple of grubby areas in kitchen. Toaster didn't work and replacement provided was old, rusty and had an old piece of pita bread already in it (yuk)! Bathroom exhaust inadequate (fogged up straight away). Foyer smelled of garbage. Smoke alarm located only a few feet from toaster and jug, with notice saying use range hood and open window if using. Not good enough!
3 nachten verbleven in november 2023

8/10 – Goed

MASAHIRO

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
コスパも良く満足。 なお、ベットメイクの頻度などチェックイン時に一通りの説明又は書面交付があればもっと分かり易かったと思う。 また、ホテルのレターヘッドで計算書が出れば旅の記念になったと思う。
4 nachten verbleven in november 2023

8/10 – Goed

Sarah

Positief: Comfort kamer
Underwhelming however very comfortable stay.
We stayed 4 nights and our bed wasn't made once by the staff despite us being out everyday giving them time to do it. That was disappointing. There wasn't any information about what was around and how to get to places. We felt like the staff expected us to know the area they didn't seem interested in providing high quality services like you'd except.
4 nachten verbleven in november 2023

8/10 – Goed

Judith

Positief: Netheid, staat van de accommodatie en faciliteiten
Staff were very helpful and friendly. 1 bedroom apartment was roomy but bathroom was very dated and could do with a refresh. Great location and super easy to get around on public transport. Close to shopping and heaps of dining options.
3 nachten verbleven in november 2023

10/10 – Uitstekend

zhao

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lei

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2023

10/10 – Uitstekend

Virginia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not Mantras fault for area around the property. Contractors working on external buildings started at 6.30am on a Saturday morning when they are not supposed to start up till after 8am. Not a reflection on Mantra at all, as their room was very quiet and free of noise from surrounding rooms.
3 nachten verbleven in september 2023

8/10 – Goed

Matt

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Fabio - Assistant Manager op 24 sep 2023
Thank you for taking a moment to share your experience at Mantra Chatswood. We look forward to welcoming you back again soon.

10/10 – Uitstekend

JOCE

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Roderick

Positief: Netheid, staat van de accommodatie en faciliteiten
The only place I stay in Sydney, excellent.
2 nachten verbleven in augustus 2023
Reactie van Fabio - Assistant Manager op 24 sep 2023
Thank you for taking a moment to share your experience at Mantra Chatswood and for the great review! We look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

WK

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel has hold my deposit and never refund. A scam.

10/10 – Uitstekend

Roderick

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The Mantra Chatswood is the only place I stay in Sydney now, and have done so many times. I use a wheelchair and there is a particular room I like which I am usually able to have if I book early. The staff are so accomodating to my needs and occasional requests, and they are friendly and available around the clock. It’s a great location close to Chatswood Railway, and loads of buses leave from nearby.
1 nacht verbleven in augustus 2023
Reactie van Fabio - Assistant Manager op 24 sep 2023
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our hotel.

2/10 – Ontzettend slecht

Kate

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom was disgusting. The mould was awful.

6/10 – Redelijk

Stephanie

Zakenreiziger
Negatief: Netheid, comfort kamer
Room was dark and smell damped. did not feel clean, not pleasant. convenience location.
3 nachten verbleven in juli 2023

4/10 – Matig

wendy

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not told about 50 bond Bathroom needs some attention grout not white and tiles around the floor, silicone needs replacing Wall s need paintimg No milk for coffee
3 nachten verbleven in juli 2023

6/10 – Redelijk

Phillip

Positief: Netheid
Average
The room looks dated. the bathroom is very dated. It was clean and the service was good
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Yi Si

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient stay to access the Chatswood neighborhood and it is a <30mins train ride down to the Sydney CBD area.
6 nachten verbleven in februari 2023

10/10 – Uitstekend

Roderick

5 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Lenny

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Easy to find. However, no hot water in the room, the dryer from cover fell off and made a hell of a din, and there was black hair in the bath/shower tub... Yeah, so only a 4/10 from me.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Nicole

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Von Ryan

Zakenreiziger
Positief: Netheid, voorzieningen
Property was conveniently located to where I need to be. Room was a little dated but spacious.

8/10 – Goed

Janine Maria

Zakenreiziger
Positief: Netheid
Friendly staff and conveniently located. Not having a restaurant or room service is a bit of a pain as waiting in the lobby for your Uber Eats isn’t much fun
2 nachten verbleven in december 2022
Reactie van Fabio Calaca Assistant Manager op 11 dec 2022
Dear Janine,Thank you for your Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

10/10 – Uitstekend

Warren

Reisde met partner
Positief: Netheid
We were kept awake by loud music being played by permanent residence until early hours of the morning.
1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Chris

1 nacht verbleven in november 2022

10/10 – Uitstekend

Damien

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property close to every thing imaginable
1 nacht verbleven in november 2022
Reactie van Fabio Calaca Assistant Manager op 11 dec 2022
Dear Damien,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

8/10 – Goed

Ho Ching

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is good hotel in general and close to train station. The only feedback is bit noisy on lower floors with mosquitos, though we requested for higher floor im advance. Cheers.
7 nachten verbleven in oktober 2022

4/10 – Matig

Pui Kei

Reisde met familie
Negatief: Netheid
Dirty inside, especially no cleaning service provided during the trip
7 nachten verbleven in oktober 2022

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location right near Chatswood Station, shopping and dining. The pool and spa were a bit too cool.
4 nachten verbleven in september 2022
Reactie van Daniel op 7 okt 2022
Dear Peter,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

10/10 – Uitstekend

Erik

Positief: Netheid, comfort kamer
Wow
Great place to stay. Close to the train station, shopping district, and restaurants. Friendly service. Clean, comfortable, and quiet rooms. Easy to get to the city from Chatswood Train station.
3 nachten verbleven in september 2022
Reactie van Daniel op 7 okt 2022
Dear Erik,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

6/10 – Redelijk

Nicole

Awkward and Rude Check-in/Out
When I went to check in at 11:40pm, the receptionist informed me that he had cancelled my booking without calling me first. I asked him why he did, and he didn't have an explanation just didn't think I was coming and acted very oddly about it. I have had late check ins to many places in the past and no one has ever cancelled my booking without minimum calling me first. They wre a 24hr reception as well, so that also didn't make sense. After about 20 minutes of him doing something on the computer he rebooked me, but directly through the Mantra, instead of going through Hotels.com ( so I lost my stamp). He said we could have late check out at 11:30 but then must not have put it on our file because at 10:05am someone was pounding on our door and when we said we ha late check out, the receptionist called us and said that they needed us to leave as soon as possible so they could clean the room. When we checked out at 11:15 ( earlier than they told us we could stay), the new receptionist was really abrupt and didn't even look up and told us we could go. Everyone was pretty rude, and the whole experience was just odd. It was a lot of money to spend on a pretty average room and terrible, awkward customer service.
1 nacht verbleven in juli 2022

8/10 – Goed

Cecily

Positief: Netheid, comfort kamer
18 nachten verbleven in april 2022

10/10 – Uitstekend

Mark

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lack of parking while checking in
1 nacht verbleven in mei 2022

4/10 – Matig

Siobhain

1 nacht verbleven in april 2022

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid
Close to public transport
5 nachten verbleven in april 2022

4/10 – Matig

Rick

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
property was advertised with Foxtel but NIL channels provided
1 nacht verbleven in april 2022

8/10 – Goed

Abigail

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022

10/10 – Uitstekend

Tom

1 nacht verbleven in april 2022

6/10 – Redelijk

Takashi

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
change towel every third day is terrible.
11 nachten verbleven in maart 2022
Reactie van Yahima Ortega op 4 apr 2022
Dear guest, We very much appreciate you taking the time to share comments on your recent experience. We value all our guest feedback, of which we are sorry to hear of the shortfalls in your experience. Our housekeeping team strive daily in the cleanliness of our rooms for our guests, and will very much appreciate these comments for them to further address and rectify. We are sorry for the shortfalls and very much value this feedback. We hope we have the opportunity to welcome you back again in the future. Sincerely, Yahima Ortega

10/10 – Uitstekend

Rebecca

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff here are really helpful and friendly. I couldn’t carry all my bags to my car as I had my toddler with me so they carried all my bags to the car and helped me. Nice pool and spa downstairs, rooms clean. Would stay here again
1 nacht verbleven in maart 2022
Reactie van Yahima Ortega op 4 apr 2022
Dear Rebecca, Thank you for the wonderful review of your experience. We are so pleased to hear you found the property great value and our friendly team were a highlight. We hope to see you again soon for your next trip to Chatswood. These comments truly serve as an encouragement for our team as they continue to strive to create great guest focus. We look forward to welcoming you back again. Sincerely, Yahima Ortega

2/10 – Ontzettend slecht

Jennifer

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Horrible stay, didn’t sleep a wink. Foul smelling dirty room, pillows and bedding smelt like an ash tray and was full of bed bugs. Woke up scratching all over and had to sleep on the sofa. No parking available had to park two blocks away in the pouring rain. Over priced.
1 nacht verbleven in maart 2022
Reactie van Yahima Ortega op 4 apr 2022
Dear Jennifer, We very much appreciate you taking the time to share comments on your recent experience. We value all our guest feedback, of which we are sorry to hear of the shortfalls in your experience. Our housekeeping team strive daily in the cleanliness of our rooms for our guests, and will very much appreciate these comments for them to further address and rectify. We are sorry that you could not find a car park spot and had to pay more to park somewhere else. Unfortunately, Car park spots are assigned on a first-come-first-serve basis and on the day of your arrival car park was full. We sincerely apologise for the inconvenience and hope we have the opportunity to welcome you back again in the future. Please contact myself if I can assist in any way for a future stay and to ensure that you are well looked after. Sinverely, Yahima Ortega

10/10 – Uitstekend

Joy

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Was lovely and clean Close to Doctors appointment
1 nacht verbleven in februari 2022
Reactie van Mehmet Yamanyilmaz Duty Manager op 14 feb 2022
Dear Joy, Thank you very much for taking the time to share comments on your recent experience. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz