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Beoordelingen van Mercure Sydney Macquarie Park

4 out of 5
Mercure Sydney Macquarie Park
81 Talavera Road, North Ryde, Macquarie Park, NSW

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 317 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 439 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 176 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1000 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel en dichtbij een winkelcentrum
Lekker dicht bij de metro en winkels. Ongeveer 25 minuten vanaf Sydney centrum
4 nachten verbleven in maart 2018

6/10 – Redelijk

c., Den Haag

Is moeilijk te benoemen.Cijfer 6.
Het hotel ligt ver verwijderd van de luchthaven en niet die jullie aangeven 19 km.Het ligt bijna 35 km van de luchthaven, als je een taxi neemt ben je kwijt AU$ 150,00 .Dus deze hotel niet boeken qua taxi,liever in het centrum boeken ben je kwijt AU$ 40,00.Het hotel ligt in een zaken- en industrie gebied.

10/10 – Uitstekend

christian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very easy to book and deal with
1 nacht verbleven in februari 2024

10/10 – Uitstekend

TAEGOO

2 nachten verbleven in januari 2024

8/10 – Goed

Fengjing, Battery Point

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Jermi L op 13 jan 2024
Hi Fenjing, Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

8/10 – Goed

TAEGOO

5 nachten verbleven in december 2023
Reactie van Jermi L op 13 jan 2024
Hi Taegoo,Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

10/10 – Uitstekend

Sunil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Nina op 6 jan 2024
Dear Sunil,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Uitstekend

Adrienne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

6/10 – Redelijk

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff very helpful and well mannered. I didn’t try the breakfast bar but the cafe bar and menu was convenient. Parking is extra; the first time I have ever had to pay for parking that is separate from accommodation. Also the carpark is some distance away so if you have a lot of luggage, it is not so convenient. I had to attend the nearby Macquarie University Hospital and otherwise I would never pay almost the almost $350 per night that I paid. If you can get a room much cheaper and an earlier booking, then the hotel has value. I was told that as the rooms become scarcer, the price increases. Something I have also never encountered before. So good value at $225- $250 per night but not for the amount I had to pay.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Reuben

1 nacht verbleven in november 2023
Reactie van Jermi op 26 nov 2023
Hi Reuben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

10/10 – Uitstekend

Ahmed

1 nacht verbleven in november 2023
Reactie van Jermi op 26 nov 2023
Hi Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

6/10 – Redelijk

Dianne

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I have stayed at many Accor properties and this one is not up to standard. It is very tired and for the price I was disappointed with the state of our room - broken tiles, peeling laminate, dirty bathroom vents and more. The doors don't have soft closing and we were woken up several times during the night with doors slamming. For the price of over $200, I was expecting better facilities. The walk through the fire door from the car park was dirty!I travel to Sydney every week on business and will not choose to stay here again. The staff were pleasant and helpful.
1 nacht verbleven in oktober 2023
Reactie van Jermi L op 13 okt 2023
Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Sydney Macquarie Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Jermi Assistant Manager

8/10 – Goed

Allison

1 nacht verbleven in oktober 2023
Reactie van Jermi L op 13 okt 2023
Hi Allison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

CHRIS

Great service. Friendly staff!
1 nacht verbleven in september 2023
Reactie van Jermi L op 24 sep 2023
Hi Chris, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

8/10 – Goed

Douglas

Reisde met partner
Positief: Netheid, personeel en service
Good location for our needs. Enjoyable stay.
1 nacht verbleven in september 2023
Reactie van Jermi L op 24 sep 2023
Hi Douglas, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

6/10 – Redelijk

Michaela

Reisde met partner
Positief: Netheid, personeel en service
It was an old building and it needs updating. The shower rose kept falling down and wasn’t what I thought a Mercure hotel would be.
2 nachten verbleven in augustus 2023
Reactie van Jermi L op 26 aug 2023
Hi Michaela,Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,Jermi Assistant Manager

8/10 – Goed

Malcolm

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to hospital
3 nachten verbleven in juli 2023
Reactie van Jermi L op 19 aug 2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

10/10 – Uitstekend

Alessandro

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great quiet place with a big mall 10 minutes walking. Not near the center but that’s ok
3 nachten verbleven in juli 2023
Reactie van Jermi L op 19 aug 2023
Hi Alessandro,Thank you for your feedback!Mercure Macquarie Team

8/10 – Goed

Tania

Reisde met familie
Positief: Netheid
Our stay was satisfactory, but the Hotel needs a revamp and facelift.
1 nacht verbleven in juli 2023
Reactie van Jermi L op 19 aug 2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

8/10 – Goed

Linda

Reisde met familie
Positief: Personeel en service
Rooms clean, breakfast great
3 nachten verbleven in juli 2023
Reactie van Jermi L op 19 aug 2023
Hi Tania, Thank you for your feedback!Mercure Macquarie Team

8/10 – Goed

Evan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in juni 2023
Reactie van Jermi L op 24 jun 2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L Assistant Manager

8/10 – Goed

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Jermi L op 24 jun 2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Jermi L op 18 jun 2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

6/10 – Redelijk

John

Positief: Netheid, comfort kamer
Star Rating questionable
Some attention needed to bathroom - mold spots and grout discoloration Understaffed - no bar service and only breakfast offered
2 nachten verbleven in juni 2023
Reactie van Jermi L op 18 jun 2023
Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. And I have passed on your comments to our Hotel Manager who will take the necessary actions.

10/10 – Uitstekend

Elizabeth

2 nachten verbleven in juni 2023
Reactie van Jermi L op 18 jun 2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 – Uitstekend

Benjamin

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were fantastic and very polite/helpful
1 nacht verbleven in mei 2023
Reactie van Jermi L op 4 jun 2023
Hi Benjamin,Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

8/10 – Goed

VINOD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very lovely place.
1 nacht verbleven in april 2023
Reactie van Jermi L op 4 jun 2023
Hi Vinod, Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

6/10 – Redelijk

IE SU

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Leon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
just happy staying in this hotel without any problems
1 nacht verbleven in maart 2023
Reactie van Michelle op 28 mrt 2023
Dear Ms. Leon,Thank you very much for your 5/5 score. We do hope that you enjoyed your stay with us. We appreciate your sharing your concerns, and it is our pleasure to serve you in the near future.Best Regards,Michelle

10/10 – Uitstekend

Geoff

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2023
Reactie van Michelle op 25 mrt 2023
Dear Mr. Michael,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

10/10 – Uitstekend

Ahmad

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing.
1 nacht verbleven in maart 2023
Reactie van Michelle op 25 mrt 2023
Dear Ahmad,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Goed

Douglas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good room, convenient to our needs, easy parking, friendly staff. Very noisey people in the grounds outside at 3am, continued being noisey for about an hour.
2 nachten verbleven in maart 2023
Reactie van Michelle op 26 mrt 2023
Dear Mr. Douglas,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. We apologize for the inconvenience caused in regards to the noise level. We do our very best to control and minimize the noise especially at night when people are asleep. We do hope this doesn't affect your overall experience.In addition, it is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous one.Sincerely,Michelle

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff. Had a problem with a cupboard door …. advised housekeeping who advised maintenance… all fixed when we returned to our room. Thank you for having us.
4 nachten verbleven in maart 2023
Reactie van Michelle op 26 mrt 2023
Dear Ms. Christine,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Goed

Rosemarie

3 nachten verbleven in maart 2023
Reactie van Pinar Aydogan - General Manager op 26 apr 2023
Dear Rosemarie,Thank you for your great feedback. We hope to welcome you again in the near future. Regards,

10/10 – Uitstekend

Geoffrey

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good experience. I am happy. 5 stars from me.
3 nachten verbleven in februari 2023
Reactie van Nina op 4 mrt 2023
Dear Geoffrey,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Regards,Nina

10/10 – Uitstekend

David

2 nachten verbleven in februari 2023
Reactie van Michelle op 25 mrt 2023
Dear David,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 – Goed

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were exceptionally clean and the beds were comfortable.
1 nacht verbleven in februari 2023
Reactie van Nina op 9 feb 2023
Dear ReneeWe very much appreciate your comments regarding your stay at Mercure Macquarie Park Hotel We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 – Uitstekend

Ahmed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer and room service.
3 nachten verbleven in januari 2023
Reactie van Nina op 9 feb 2023
Dear Ahmed,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

10/10 – Uitstekend

graham

1 nacht verbleven in januari 2023
Reactie van Nina op 23 jan 2023
Dear Graham,We very much appreciate your 100/100 score! Thank you for taking the time to give us this great feedbackIt is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet room within walking distance to hospital and shops
Reactie van Nina op 15 jan 2023
Dear Sharon,We very much appreciate your comments regarding your stay at The William Inglis Hotel. We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 – Uitstekend

Christian Jedidiah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Nina op 9 jan 2023
Dear Christian,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Uitstekend

Carleene

1 nacht verbleven in december 2022
Reactie van Nina op 16 dec 2022
Dear Carleene,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff membersWe hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

6/10 – Redelijk

Wendy

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Close to hospital
The reception staff were lovely. I stayed two nights and didn’t receive any room cleaning I would have like garbage removed. It was a basic hotel near the hospital, but no pool etc which I thought made the price a bit steep.
1 nacht verbleven in december 2022
Reactie van Nina op 16 dec 2022
Dear Wendy,Thank you for taking the time to post a review about Mercure MacquarieI am pleased that you found our team to be friendly and I appreciate your feedback on our housekeeping team, please be assured this has been passed onto the team to be addressedThank you again for sharing the experience of your stay with us and we hope to see you again next timeRegards,Nina

6/10 – Redelijk

Lex

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We did not like having to pay for parking and $25 for breakfast seemed too much.
1 nacht verbleven in december 2022
Reactie van Nina op 16 dec 2022
Dear Lex,Thank you for taking the time to provide this feedbackWe really apologise for the issue related to the free parking. On the website we have mentioned that parking is available however it does incur a charge, we apologise if it was not clear at the time of the bookingOnce again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant futureRegards,Nina

10/10 – Uitstekend

Chengzhe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access, standard (in a good way) facilities and relatively easy parking. Parking is not free, but not outrageous either.
1 nacht verbleven in december 2022
Reactie van Nina op 16 dec 2022
Dear Chengzhe,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneSincerely,Nina

10/10 – Uitstekend

Wendy

1 nacht verbleven in december 2022
Reactie van Nina op 16 dec 2022
Dear Wendy,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

8/10 – Goed

Rosalind

Positief: Personeel en service
1 nacht verbleven in november 2022
Reactie van Nina op 16 dec 2022
Dear Rosalind,Thank you for taking the time to post a review and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, but expensive parking
1 nacht verbleven in december 2022
Reactie van Nina op 3 dec 2022
Thanks Justin for your feedback Warm regards, Reception