We arrived at 1:30pm and politely asked if it might be possible to check in early. A female staff member responded quite abruptly, stating, “Check-in is at 3pm.” We clarified that we understood the official check-in time, but asked whether, if the room was ready, we might be able to check in sooner. Again, we were told no—this time with no explanation, and the staff member walked away mid-conversation.
We waited patiently in the lobby and observed several other guests asking the same question, only to be turned away in the same manner. As a result, there was a large backlog of guests all trying to check in at exactly 3pm, which led to visible frustration and a tense atmosphere.
This system doesn’t seem to serve either your guests or your staff well. It creates unnecessary pressure and could be improved with a more flexible or customer-friendly approach.
