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Beoordelingen van Sydney Airport Suites

3.5 out of 5
Sydney Airport Suites
1285 Botany Road, Mascot, NSW

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 146 van 491 beoordelingen" "
Gastenscore: 8 - Goed. 179 van 491 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 491 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 491 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 491 beoordelingen" "

7,6/10

Netheid

7,2/10

Personeel en service

7,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roslyn

Reisde met familie
Positief: Netheid
Receptionist was very friendly. Property is in need of repair. No ventilation in the bathroom and after a shower opening the bathroom door poses a risk of setting off the fire alarms as does using the kettle or cooking appliances. The front rooms have amazing views over the airport runway. Rooms were neat and tidy.
5 nachten verbleven in juli 2023

4/10 – Matig

Wayne

Zakenreiziger
Negatief: Netheid, comfort kamer
Close to airport is only positive. Apartment was dirty, smelly and rundown
3 nachten verbleven in april 2023

8/10 – Goed

Ferd

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spacious, convenient and affordable
4 nachten verbleven in april 2023

8/10 – Goed

Judith

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place. The hard part about it was that there was not a 24 hour desk help. Suggestion: Need a full time desk help living in the complex to help out of country people at all times. Especially like us the fire alarm went off and no one to explain what was going on, ran out side in our pj's fire department were very fast, Thank the Lord.
7 nachten verbleven in april 2023

6/10 – Redelijk

Ashley

Negatief: Netheid
Needs cleaning
Needed something last minute (my fault) and wanted kitchen space but I wouldn't recommend this place. Clearly the only cleaning they do between guests is change the towels and sheets (or at least I hope they do that). The bathroom floor was covered in hairs, the tiles needed a good scrub, curtains had blood stains (best not to think about how they got there), curtain rail is sellotaped together, kitchenware not cleaned, sofa arms dislodged and more. Reception I think I saw behind the desk about 3 days out of 2 weeks (including hours they were supposed to be there). Would also be good to have some standards in the kitchen (cooking oil, kitchen roll, salt etc) but I don't think they actually expect people to cook. Also worth pointing out it is a bit closer to the airport station but if you're getting to metro you'll pay the extra surcharge to go from there so instead you're going to want to go to Mascot, which is about a 25 minute walk away.
13 nachten verbleven in februari 2023

10/10 – Uitstekend

Kathy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to shops and public transport,
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Gary

Positief: Netheid, staat van de accommodatie en faciliteiten
The property is very convenient for people travelling to Sydney from Wollongong, Canberra or points south – it is just a short distance from the M5. The property is a little run down but good value for money, and there are some good places to eat on Botany Road. Parking is very affordable.
3 nachten verbleven in februari 2023

8/10 – Goed

Andrew

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
This is a nice place to stay if you dont need to be based in Sydney. I used it as a hub for travel to various surrounding locations. Parking is well worth it. The appartment needs a little bit of TLC but overall clean and fit for purpose based on pricepoint.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Paul

Positief: Netheid, comfort kamer
2 nachten verbleven in november 2022
Reactie van Sydney Airport Suites op 30 dec 2022
Thank you for staying with us and we wish you the best for the new year, hope have you stay with us again soon

6/10 – Redelijk

TEW

Zakenreiziger
Nine days business stay !
Honestly, the property is OK (with some furniture in wear and tear condition already). But if I am having issues with maintenance as well as other housekeeping problems there is no reception / call number unless only for emergency purposes especially on weekends. Hence, I would have to take note of these in case of future stays.
9 nachten verbleven in november 2022

10/10 – Uitstekend

Myles

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Felt like home
Reactie van Sydney Airport Suites op 30 dec 2022
Thank you for staying with us and we wish you the best for the new year, hope have you stay with us again soon

4/10 – Matig

Laila

Negatief: Comfort kamer
Terrible- building was old, bathroom was cracked, toilet was broken, seat had fallen off
3 nachten verbleven in juni 2022

8/10 – Goed

Nia

5 nachten verbleven in februari 2022

8/10 – Goed

Phillip Noel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Staff were great. Everything was in the Apartment that you could want. The Apartment was very spacious.
15 nachten verbleven in december 2021
Reactie van AEA Management op 3 feb 2022
Thank you Phillip for staying with us. Please come stay again soon

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, voorzieningen
Overall nice and the price was good, however the property is old and the years are showing.
1 nacht verbleven in november 2021

8/10 – Goed

Jody

Zakenreiziger
Positief: Netheid
Great value for an apartment. The position is very noisy so balcony door has to stay closed. The units are close to bus stop and local shops. Ideal for extended stays. Never saw anyone in reception over 2 weeks. Overall extremely good value and highly recommended for extended stays.
5 nachten verbleven in oktober 2021
Reactie van Sydney Airport Suites op 29 okt 2021
Thank you Jody for your review Reception was temporarily closed due to the recent COVID situation however management are onsite to assist all guests. We are glad you enjoyed your stay . Thank you

10/10 – Uitstekend

mark

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Always courteous professional staff
6 nachten verbleven in augustus 2021
Reactie van AEA Management op 28 sep 2021
Thank you Mark for staying with us we hope to see you again for future stays

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place & so very clean....
3 nachten verbleven in mei 2021
Reactie van Sydney Airport Suites Management op 31 mei 2021
Thank you for staying with us, we hope to see you again

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place to stay if you prefer self contained home away from home experience of accommodation. Apartments have so living much space, medium to huge size balconies and each have individual layouts and choices of decor which is cool. And there is consistently a great standard of cleaning as well. Some apartments do have minor cosmetic wear but that’s purely appearance because all appliances and fixtures have all still been in good working order for all my stays. Also Rebecca has always so polite and professional, she is a great asset to the aea brand.
3 nachten verbleven in april 2021
Reactie van Sydney Airport Suites Management op 7 mei 2021
Thank you for your positive review. We at AEA endevour to provide a comfortable stay away from home for our guests. We are very pleased you have enjoyed your stays and appreciate your ongoing bookings with us. Look forward to having you back with us on your next visit

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location to Airport, walking to local shops and restaurants
6 nachten verbleven in april 2021
Reactie van Sydney Airport Suites Management op 3 mei 2021
Thank you for you review, we appreciate your feedback and thank you for staying with us at Sydney Airport Suites

10/10 – Uitstekend

sue

Positief: Netheid, comfort kamer
Great place
I love this place. The staff are always friendly and reached out to us on our ETA. Had to arrange outside of office hours and was handled with no problem. The apartment was clean and comfortable.
5 nachten verbleven in november 2020
Reactie van Sydney Airport Suites Management op 11 dec 2020
Hi Sue thank you for staying with us again. We appreciate your loyalty with us and are pleased you enjoy staying at our serviced apartments. We look forward to having you stay with us again in the future

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, voorzieningen
The room smelt musky and was not very clean. The couch had lots of stains. The oven had no temperature makings and couldn't tell which setting it was on.
2 nachten verbleven in juli 2020
Reactie van Sydney Airport Suites Management op 4 aug 2020
Thank you for your feedback. If you are able to please assist us by contacting the hotel to confirm which apartment you had recently stayed we will be able to look into these issues immediately if has not been yet. We thank you for staying at Sydney Airport Suites and hope to hear from you soon

10/10 – Uitstekend

Anthony

Positief: Netheid, comfort kamer
Handy location.
All good. A bit dated, but very functional.
5 nachten verbleven in juli 2020
Reactie van Sydney Airport Suites Management op 4 aug 2020
Thank you Andy for staying with us, we are very pleased you enjoyed your stay and hope to see you again in the future

6/10 – Redelijk

Brent

Reisde met familie
Old facility, not in the best condition. Furniture quite used, place not very presentable. Car park extremely small, paid for parking and car only just fit in to car park, no measurements or height requirements were given. More information and pictures required to find after hours access and entry. Desperate need of a renovation
1 nacht verbleven in mei 2020
Reactie van Sydney Airport Suites Management op 4 aug 2020
Hi Brent, thank you for your feedback. Car Park height restrictions are listed on booking sites. We only have limited car spaces available that can be booked. Management are constantly making improvements for the comfort of our valued guests. Detailed after hours information is also provided to guests if required. Thank you for staying with us ad we appreciate your feedback

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in mei 2020
Reactie van Sydney Airport Suites op 2 jun 2020
Thank you for your feedback. We are very pleased you enjoyed your stay with us

10/10 – Uitstekend

Kayleigh

Positief: Netheid, comfort kamer
6 nachten verbleven in maart 2020
Reactie van Dee op 14 apr 2020
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Amy

Reisde met een groep
Positief: Netheid, comfort kamer
Amy St kilda
This was Mardi Gra weekend , one week stay and I couldn't have been happier with the service. Lovely hotel/apartment very clean and modern rooms and amenities, under cover parking and great, friendly service. From such a lovely manager Rebecca. One of the nicest person I’ve ever met. Friendly housekeeping. Always smiling. Close to Sydney Airport ( DomesticTerminal) $12 Uber to International Terminal. Highly recommend Thanks again Bec your help with my car parking and the swipe card. Much appreciated. 👍
7 nachten verbleven in februari 2020
Reactie van AEA Management op 31 mrt 2020
Hi Amy, thank you so much for your kind review We ar eso pleased you enjoyed your stay for the Mardi Gras. Myself and staff endevour to provide the best service possible and comfort for our guests. We hope you and your family are safe during this tough time we are currently facing and hopefully once all back to normal we will see you again in the future! Best regards and stay safe!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
AEA service apartment
Good location and good view. The service apartment is a bit old but basic cooking wares are provided. With the cheaper rate, can't expect too much. Cleaners are very helpful.
Spacious View
19 nachten verbleven in februari 2020
Reactie van Sydney Airport Suites Management op 11 mrt 2020
Thank you for your review, we appreciate your feedback We are very pleased you enjoyed your stay

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unfortunately we can’t give this property a ten...it was overall quite grubby & worn...the tiled floors looked like they hadn’t been mopped in weeks & the bottom of our feet were black in no time...blockout curtains were missing or what was left were torn & useless....Uncomfortable & stained Lounge suite & the kitchen needed a good clean & there were next to no decent cooking items. The bathroom also needed sprucing up. At least the two bedrooms were spacious & reasonably clean. It was within walking distance to shops & restaurants which was handy. Overall we wont be staying there again.
1 nacht verbleven in februari 2020
Reactie van Sydney Airport Suites Management op 11 mrt 2020
Thank you for your review we appreciate your feedback We are sorry to hear you did not enjoy your stay If you are able to contact the hotel to advise of the apartment that had issues we will look into all and rectify where needed. We like to ensure our guests enjoy their stay and endevour to fix any problems that may arise

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen
1 nacht verbleven in februari 2020
Reactie van Sydney Airport Suites Management op 11 mrt 2020
Thank you for your review, we appreciate your feedback We hope to see you again in the future

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen
4 nachten verbleven in februari 2020
Reactie van Sydney Airport Suites Management op 11 mrt 2020
Thank you for your review, we appreciate your feedback

4/10 – Matig

Jkt

Negatief: Personeel en service
The management of this properly was very disappointing. I was asked to submit many things more than once, I was locked out of the building and it took nearly 6hrs to have someone entrance tk the building again. The front desk manager was extremely rude and confrontational with me several times. Just very unprofessional and disrespectful management staff.
8 nachten verbleven in januari 2020
Reactie van AEA Management op 28 jan 2020
Hi Camila, thank you for your review Management had provided great service in accommodating you with your many requests. Unfortunately we were only unable to provide you with an apartment on a certain level however had been able to accommodate all other requests We are aware that you were locked out due to not checking out on your departure date. Management again had resolved this issue with you with in an hour. As you could understand reception was not open due to being a public holiday however we had still responded accordingly and you were able to stay an additional night Thank you for you staying and we appreciate your feedback

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2020
Reactie van AEA Management op 10 feb 2020
Thank you for your review We appreciate your feedback and would like to hear more regarding your stay as which will also assist AEA with improvements where needed. Please fee free to contact us

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Good location, but noisy Planes & cars don't stop
5 nachten verbleven in januari 2020
Reactie van AEA Management op 6 feb 2020
Thank you for your review

2/10 – Ontzettend slecht

Geverifieerde reiziger

Didn’t stay here, couldn’t check in on Sunday afternoon, reservation details weren’t clear that special arrangements had to be made.
2 nachten verbleven in november 2019
Reactie van AEA Management op 10 dec 2019
Thank you for your review. Reception hours are stated on booking sites and it is advised that guests contact the hotel during business hours to arrange after hours key collection. We thank you for your feedback

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
추천합니다
지하철역과 거리가 좀 있지만 지하철역 및 공항 사이 버스가 자주 있어서 접근성이 용이함
2 nachten verbleven in november 2019
Reactie van AEA Management op 10 dec 2019
Thank you for your review We are pleased you enjoyed your stay with us and hope you return in the near future

8/10 – Goed

Chad

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in november 2019
Reactie van AEA Management op 10 dec 2019
Thank you for your review

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
The apartment was spacious and clean, with a full refrigerator/freezer and washing machine. Major drawback was the risk of triggering a fire alarm by taking a hot shower. On one day we had no hot water at all. The other days we were overly cautious about showers as well as any hint of overdone edges on the bread we were toasting. Generally a good place to stay for the price.
4 nachten verbleven in november 2019
Reactie van AEA Management op 10 dec 2019
Thank you for your review We are pleased you enjoyed your stay with us Smoke detectors may trigger from shower steam due to high humidity Unfortunately there may be unforeseen maintenance/plumbing issues however management will rectify as soon as possible Thank you for staying with us and we appreciate your feedback

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Smelly towels, no tv remote, no one respond etc...
3 nachten verbleven in november 2019
Reactie van AEA Management op 26 nov 2019
Thank you for your review If you could please contact us to rectify this issue. Staff are more than happy to rectify any issues

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I found the car park space were a little small, as we had a Kluger and the car spaces were a little tight. Otherwise everything was great.
2 nachten verbleven in november 2019
Reactie van AEA Management op 26 nov 2019
Thank you for your review We are very pleased you enjoyed your stay and hope to see you again in the future

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van AEA Management op 11 nov 2019
thank you for your review we appreciate your feedback

4/10 – Matig

OD, Sydney

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wifi never work entire time after complained twice. Promised check in on Sat was fine but changed last hour.
8 nachten verbleven in november 2019
Reactie van AEA Management op 11 nov 2019
Thank you for your review We are sorry you had issues with the Wi-Fi. Unfortunately this was an issue that could not be fixed at the time Reception is closed on the weekend. The manager assists when possible Thank you for your review

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van AEA Management op 11 nov 2019
Thank you for your review we appreciate your feedback

8/10 – Goed

Lydia

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van AEA Management op 6 nov 2019
Hi Lydia, thank you for your review We appreciate your feedback

8/10 – Goed

Cleo

Reisde met een groep
Positief: Netheid, personeel en service
The great problem is noise any air pollution.
2 nachten verbleven in oktober 2019
Reactie van AEA Management op 6 nov 2019
Hi Cleo, thank you for your review We appreciate your feedback

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is showing signs of wear and tear combined with minimal maintenance. It is not yet sub standard but it will reach that standard if present approach continues. Price was OK. Garage is closer to being a stable--the floor is gritty underfoot from sand etc carried in but rarely removed by a clean up. Its location is good and if the whole place was given a much needed rejuvenation it would be good.
3 nachten verbleven in oktober 2019
Reactie van AEA Management op 21 okt 2019
Thank you for your review Management are continuously making improvements to better the hotel for our guests We thank you for your feedback

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Massive area for a studio unit. Huge kitchen/dining/lounge area leading to balcony. Bed/Bathroom located at rear of unit to keep away from the noise of Traffic and Planes.
7 nachten verbleven in oktober 2019
Reactie van AEA Management op 21 okt 2019
Thank you for your review We are very pleased you enjoyed your stay with us and hope to see you again in the future We appreciate your feedback

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep, Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid
We had an ossue with bed bugs/fleas in our room. All the kitchen cutlery was dirty, especially the kettle. The aircon unit was extremely loud and often prevented us from sleeping, as there were no windows to the unit. We had no choice but to use it for ventilation. No exhaust fan in the bathroom. No parking for vehicles over 1.8m except the handful of spaces outside. We had no idea until we arrived and struggled to find a park as were in a 2.2m 4wd.
2 nachten verbleven in oktober 2019
Reactie van AEA Management op 10 okt 2019
We are sorry to hear you were nit pleased with your stay If you could please contact us to advise which apartment you had previously stayed in so Management can look into this immediately and rectify where needed Thank you

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen
So close to the airport and shops. Great amount of space.
1 nacht verbleven in oktober 2019
Reactie van AEA Management op 5 okt 2019
Thank you for your review we appreciate your feedback

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Close to the airport shop to public transport and my business
6 nachten verbleven in september 2019
Reactie van AEA Managment op 30 sep 2019
Thank you for your review We are pleased you enjoyed your stay with us and hope you may return in the near future We appreciate your feedback