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Beoordelingen van The Old Clare Hotel

4.5 out of 5
The Old Clare Hotel
1 Kensington Street, Chippendale, NSW

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 308 van 447 beoordelingen" "
Gastenscore: 8 - Goed. 95 van 447 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 447 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 447 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 447 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Corey

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Clever use of the building to create large open rooms and relaxing bathroom spaces. Rooftop bar was a highlight! Great for out of town visitors, a staycation for us - glad we did it but lacked warmth and an atmosphere.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Tim

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What an absolute disaster of a hotel. It was awful from the moment we arrived to when we fled this edifice of misery. On arrival we were greeted by a surly and disinterested front desk attendant and then had to navigate past trays of stale and festering room service cluttering the corridors only to find our room had seen better days, a long time ago. This hotel would be given 1 star by Russians in the eighties. It’s grey, worn out and grimy. That they claim to be 5star and charge what they do is outrageous and worthy of a police investigation. It’s a miserable dive. The only good part of our stay was leaving.
3 nachten verbleven in maart 2024
Reactie van Juan Echeverry Front Office Manager op 12 apr 2024
Hi Tim,Please accept my apology on behalf of the whole team here at The Old Clare Hotel. While it’s certainly a shame to hear we didn’t live up to expectations, we hope you’ll give us another chance to make it right. Please drop us a line at juan_echeverry@evt.com. Let’s chat it through, and see what we can do to make it up to you.

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service
Beautifully styled hotel, but the building hasn’t been soundproofed and as a consequence noise from late at night and started again at 5.50am with refuse collection. Good to be back home now for a decent night’s sleep. An expensive choice for poor sound insulation and no breakfast inclusion
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Garron

4 nachten verbleven in februari 2024

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024

6/10 – Redelijk

MINJOO

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
오래된 호텔이라 그런지 곰팡이 냄새가 믾이 나서 힘들었음. 아무리 청소를 열심히 해주셔도 어쩔수 없는 냄새
4 nachten verbleven in februari 2024

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024

10/10 – Uitstekend

Ryan

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Chloe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my 5th or 6th time staying at The Old Clare. It is by far my favourite hotel in Sydney. Great location, friendly staff, rooms are spacious and of an impeccable standard.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Bodie

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Damon

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nish on reception and Juan in F & B are both exceptional! Thanks for making our stay so pleasurable
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Marcelo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was exactly as pictured on the website. Also enjoyed the proximity to Central Train station for ease of travel around town and Spice Alley is right next door for lots of dining options.
9 nachten verbleven in december 2023

10/10 – Uitstekend

Marianne, New York

Positief: Netheid, voorzieningen
3 nachten verbleven in december 2023

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hip, cool & central
Excellent location - 6 mins walk to Central Station which connects to just about anywhere in Sydney via tram, train, bus or light rail. Despite the central location, this hotel has a rooftop pool! Awesome for a dip before heading into town. We walked to many places in Sydney - and an Uber back from Barangaroo took only 11 mins! The room was ver big and double glazing kept it relatively quiet inside. Lots of cool architecture and restaurants nearby. Thoroughly recommend for a short stay to explore Sydney.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Carmel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A brilliant, eclectically styled and stylish hotel option that is centrally located. Room was excellent. The bed incredibly comfortable. Hotel amenities were fantastic. Staff super helpful. Would stay again.
1 nacht verbleven in december 2023

10/10 – Uitstekend

thunpitcha

2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Thomas

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really poor hotel
Honestly, this hotel is pretty rough. On the surface it looks nice enough, but during our three night stay we ran into a pretty large list of problems that demonstrate just how little the management care about the guest experience at the Old Clare. To be clear, all the staff we spoke to were friendly, polite and apologetic. This isn't a staff problem, but a management one. Here goes... 1) The room we were put in (101) has a terrible problem with traffic noise. Not just noise, but also deep vibrations from the large vehicles passing by on Broadway (one of the busiest, most 24/7 roads in the city). There was a limited effort at sound proofing in place, but the downside of that is that the windows couldn't be opened, which leads to issue number 2... 2) The place doesn't smell great. The lobby area smells of old cooking oil whilst the room smells of stale fast food and even light cigarette smoke. Without the ability to open windows, this isn't awesome. 3) The beds are genuinely the worst I've ever slept in. They are either extremely old and have lost all structure, or the hotel deliberately chose the softest, saggiest mattresses they could find. This will be subjective, but if a very very soft bed bothers you, you will definitely want to avoid this place. It was actually so bad that for the last night we threw in the towel and booked a cheap room at the Mercure next door just so we could sleep.
3 nachten verbleven in december 2023

8/10 – Goed

Jennifer

1 nacht verbleven in december 2023

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great
3 nachten verbleven in december 2023

10/10 – Uitstekend

Valda, Edmonton

4 nachten verbleven in december 2023

10/10 – Uitstekend

Lasse R.

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023

8/10 – Goed

Kristy

Positief: Netheid, personeel en service en comfort kamer
I had ongoing issues with the lights in andnthrnppwer socket in my room not working
2 nachten verbleven in december 2023

6/10 – Redelijk

virginie

Zakenreiziger
Positief: Personeel en service
Trop cher pour ce que c’est Lit trop mou Chambre sombre Ménage des parties communes à désirer
3 nachten verbleven in november 2023

10/10 – Uitstekend

Louisette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Phoenix

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Old Clare is an exceptional boutique hotel option if you are looking to explore Sydney from a central location. The rooms are beautifully renovated with insanely tall ceilings, luxe toiletries, and literally the most comfortable beds and pillows I have ever experienced. Seriously, I am going to email the hotel to ask what they are so I can get some for myself. The staff is also amazing, the food is excellent, and the rooftop pool is Instagram worthy. Highly recommended!
7 nachten verbleven in september 2023

10/10 – Uitstekend

Miranda

1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous property, style in spades, and an old charm that feels luxe but never generic. The staff were superb and the bar and breakfast place in the lobby are not only convenient but very charming. Highly recommend.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel in central location.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location to access public transportation, friendly and accomodating staff, most importantly clean with a great eclectic vibe. Would definitely stay again.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Unique design. Clean. Beds super soft, feel like a cloud, but no support, so very uncomfortable for a whole night sleep. Very noisey street noise late into the evening. Very limited in house dining options. Went to bar downstairs, small space, but cosy. Bar staff seemed unhappy, with no enthusiasm for any kind of customer service. 50-minute wait for bar style food. Morning coffee (both mornings) order luke warm, even when asked for extra hot. Unlikely to stay again.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Benjamin, Rochester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place! Well located!
2 nachten verbleven in juli 2023

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wedding venue a muct
We attended my daughters wedding on the 2nd and the experience was outstanding.
1 nacht verbleven in juni 2023
Reactie van The Customer Relations team op 7 jun 2023
Dear David,Thank you for taking the time to share your feedback about your daughter's wedding at our venue. We are thrilled to hear that the experience was outstanding. It was an honor for us to be a part of such a special occasion and contribute to making it memorable.We appreciate your kind words and the opportunity to be a part of your family's celebration. Should you have any future events or if there's anything else we can assist you with, please don't hesitate to reach out to us.Best regards,

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice stay and would highly recommend to anyone! Good size rooms, comfy, great facilities and friendly staff! Also very convenient location. Only downside was when I asked to checkout just 45 minutes later due to flight times. They said it would cost $30 which I think is unnecessary.
3 nachten verbleven in mei 2023
Reactie van The Customer Relations team op 15 mei 2023
Thank you or your great comment. Sorry we couldn't accommodate your late check out on this occasion. Next time please do not hesitate to let us know in advance and we'll try to move things around based on availability.Sincerely,

10/10 – Uitstekend

Cindy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved the Old Clare Hotel! Such a great vibe in and around the hotel, with plenty of options for dining and a little bit of shopping all within walking distance. Was pleasantly surprised and would most certainly recommend!
1 nacht verbleven in april 2023
Reactie van The Customer Relation team op 15 mei 2023
Hi Cindy,It's a pleasure to read your warm comments about your experience. We are glad you felt the vibes of The Old Clare Hotel, and we hope to see you again in the future!Best wishes,

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stylish hotel
1 nacht verbleven in april 2023
Reactie van The Customer Relations team op 15 mei 2023
Thank you Stephanie, for such a lovely review of The Old Clare Hotel. We appreciate your 10/10 rating. Best wishes,

6/10 – Redelijk

Prue

Positief: Netheid
3 nachten verbleven in maart 2023

4/10 – Matig

Melanie

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
Disappointed from the onset with a special accessibility type room given which was not requested/ wanted. Ongoing discussions required with staff to change rooms when paid moderate room rate and hotel not fully booked ( room next yo mine which was larger and nicer empty). In new room, noisy but tolerable however aircon on faulty setting created 27degreesC every 2 hours, no compensation for a bad nights sleep. Last night out of three loud clicking noises from pipes in walls- 3-4am due to rainfall…called desk- offered move rooms on last night at 4am…other room slightly less loud and not worth the trouble when checking out at 8am. Front desk staff argumentative and not solution oriented to compensate customer for three nights of poor sleep. Will require escalation to senior management as manager on site offered a coffees/ breakfast to compensate which whilst kind is not realistic given the cost per room and lack of sleep. Such a shame as had potential to be great but staff main reason for very disappointing stay.
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van The Customer Relation team op 15 mei 2023
Thank you for your review Ellen. Until next time!

4/10 – Matig

Greg

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Pool area has a public bar so it’s hard to relax around a pool without a group of people watching you. Rooms were ok at best. For what we paid, we were expecting more.
1 nacht verbleven in maart 2023
Reactie van The Customer Relations team op 29 mrt 2023
We are sorry to read that your stay at The Old Clare Hotel didn’t meet your expectations. The rooftop bar is open to the public from Wednesday to Sunday, but access to the pool is only allowed to hotel guests.It would be a pleasure to have the opportunity to welcome you again to convince you completely.Yours sincerely

8/10 – Goed

Frederick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice Pool, check in seamless. Surrounded by great restaurants Pillows too big, hard to sleep on, mix it up on the pillows, some big, some small.
1 nacht verbleven in maart 2023
Reactie van The Customer Relations team op 29 mrt 2023
Thank you for taking the time to comment, we are delighted that you had a pleasant time with us.You can already find different sizes of cushions on the bed, however, you can ask for other sizes and consitencies at the reception.Best wishes

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing rooftop pool and bar
2 nachten verbleven in februari 2023
Reactie van The Customer Relations team op 6 mrt 2023
Thank you very much for your note.We look forward to welcoming you soon.Yours sincerely,

10/10 – Uitstekend

Rex

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I'll be back
The staff and hotel can't be faulted... Just loved my stay and will be back again soon
2 nachten verbleven in februari 2023
Reactie van The Customer Relations team op 6 mrt 2023
Hi. Thank you for your kind comment, which we are happy to pass on to our staff! We are delighted to hear that you had a great time at The Old Clare Hotel and we hope to see you again soon. Yours sincerely,

10/10 – Uitstekend

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Old Clare is not only super cool, with funky rooms and excellent staff, but it could not be better situated right next to Sydney's Central Station. Also, don't miss out on the rooftop Pool Bar action. Highly recommended.
2 nachten verbleven in februari 2023
Reactie van The Customer Relations team op 6 mrt 2023
We warmly thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay including our location and Rooftop Pool & Bar! Will be sure to pass on your comments to all our departments. It is with great pleasure that we will welcome you back to The Old Clare Hotel.

10/10 – Uitstekend

Kylie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with the level of customer service. The staff were friendly and helpful
1 nacht verbleven in februari 2023
Reactie van The Customer Relations team op 6 mrt 2023
Thank you for taking the time to share your experience following your stay at The Old Clare Hotel. Our entire team works hard to make every stay memorable and your compliments have been shared with all of them.We look forward to welcoming you soon.Yours sincerely,

10/10 – Uitstekend

Huseyin Cumhur

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023

8/10 – Goed

Craig

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool building good spot
1 nacht verbleven in januari 2023
Reactie van The Customer Relations team op 6 mrt 2023
Thank you for your review Craig. Until next time!

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, voorzieningen
Their website says outdoor heated pool. This is false . The pool is not heated. On conde naste it says largest outdoor heated pool in Sydney. The pool is 7 meters , very narrow and not heated. When I asked about this, they said it’s heated by the sun 😂😂😂. One staff member told me it’s warmest in the morning!! Other things were not right as well. The first hotel I’ve been to with no glasses in the bathroom!! Don’t u like to rinse your mouth?! I also had a few bed bugs bite me at night. Many taxi drivers have trouble finding the hotel and waiting because it’s on a no parking side street. At best , a 3 star hotel