Dear FelixWhen you check-in you came back to the lobby immediately for the refrigerator, our first thought is, it takes some time to work, but when we realized your refrigerator is truly broken, we gave you a new room at second day, and our staff gave you a new 2L fresh milk to make it up for you lost. So yes, we could do better on this, we should check it again see it’s work or not.Maybe our hotel is not new, but we do clean our room every time when the rooms have been used, so…. old, maybe, but dingy? We are pretty surprised that you stayed for 4 days and told us about the other problems you have but never mention this.And when your family came to visit you, we glad you have a big family, it’s a big group of people, and our day shift staff, she didn’t know who you are, for the rights and interests of the guest, also for the safety, she asked who is the guest and room number.We offered 24 hours coffee, but it can only be enjoyed at restaurant, guests can’t take it up stairs to the rooms, she tried to do it, and we said no, that’s it.Of course every hotel have their policy for how many people can stay over night in the room, but that’s “Over Night” No matter how many family or friends want to come visiting you in your room is welcomed, no one is gonna be charged a single dollar for it, so if you mean we spy on you and your family for visiting your room at “day time”? well we got say not possible. Because, what’s the point for it?Everyday we have room check-out, so our cleaning staff they worked really really hard, and they will come up and go down among different floors, that’s their job, so maybe you and your family come up with them at same time? if this made you misunderstanding? We are sorry about that.And as staff of a hotel, no offense, but with or without you and your family, we always watch our camera, because that’s our duty to secure every floor of our hotel, we wanna know as soon as possible if there is something happened. So if this make you uncomfortable also? We apologized, but that’s our job.Sorry about you are not happy with your stay, but hope you had a good time with your family gathering.