I drove 8 hours from Miami to Tallahassee for my daughter’s orientation, and we decided to stay at this hotel to rest. Unfortunately, we didn’t get any sleep. The guest in the room next to us argued with his partner all night long. The argument started around 2 a.m. and continued off and on until 6 a.m.
At 3 a.m., I called the front desk to report the disturbance. They assured me they would handle it, but the arguing continued. By 4:03 a.m., I began recording for proof.
At checkout, I played the recording for the front desk clerk, who was visibly shocked and said, “It sounds like they were in the room with you.” She asked me to text the video to a number and said the manager would issue a credit. She also advised me to notify Expedia so they’d be aware that a credit was being processed.
I contacted Expedia, and they reached out to the hotel. The front desk informed them the manager was not in. Expedia opened a case. I followed up 48 hours later, and the Expedia rep called the hotel again. This time, the front desk claimed I never reported the issue and abruptly hung up on the rep.
As a content creator who reviews travel experiences and spaces, I will be sharing this experience — along with the recording — to highlight the level of hospitality (or lack thereof) I encountered at this hotel.
