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Beoordelingen van Hilton Tampa Airport Westshore

3.5 out of 5
Hilton Tampa Airport Westshore
2225 N Lois Ave, Tampa, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 559 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 225 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1002 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only problem was the breakfast. It wasn't a free breakfast, but you essentially pay $22 each for a standard hotel Continental breakfast.
1 nacht verbleven in april 2024
Reactie van Jessica op 29 apr 2024
Thank you for your feedback and your perfect 5 out of 5 score. It was a pleasure having you and look forward to welcoming you back soon.

10/10 – Uitstekend

Kara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/a
1 nacht verbleven in april 2024
Reactie van Jessica op 27 apr 2024
Thank you for your 5-star rating. We look forward to welcoming you back to our hotel when your travel plans bring you back to Tampa.

8/10 – Goed

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Deborah Ferreira - Room's Director op 25 apr 2024
Thank you for your review. We appreciatte your business and we hope to host you again soon.

10/10 – Uitstekend

J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Deborah Ferreira - Room's Director op 23 apr 2024
Dear J, we are happy to hear that your stay was flawless. We are very much looking forward to host you again soon.

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accommodating staff and the hotel was very clean and comfortable
1 nacht verbleven in april 2024
Reactie van Sebastian op 19 apr 2024
Thanks so much Donna and we hope to see you again soon!

10/10 – Uitstekend

lelia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Jessica op 14 apr 2024
Thank you for your fantastic review! We appreciate your business.

10/10 – Uitstekend

alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy as pie
1 nacht verbleven in april 2024
Reactie van Jessica op 14 apr 2024
We strive to make our check-in process as easy as possible! Thank you for your generous review.

6/10 – Redelijk

David, Wichita

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Needs updating due to maintenance issues, wear and tear.
1 nacht verbleven in april 2024
Reactie van Jessica op 14 apr 2024
I am so sorry to hear of your poor stay. We will do our best to make your next stay excellent and as comfortable as possible. Hope to see you soon!

6/10 – Redelijk

Siobhan

Zakenreiziger
Negatief: Personeel en service
The hotel won’t let me use my Hilton loyalty number as I booked through Expedia? The hotel is very tired it needs some serious TLC! Staff are not friendly and very dismissive.
2 nachten verbleven in april 2024
Reactie van Jessica op 14 apr 2024
We are sorry to hear of your poor experience. That is certainly not the impression we want to leave. Regarding Hilton Honors accounts, we follow industry standards for third-party bookings. Thank you for your business, and once again, our apologies for any inconveniences.

10/10 – Uitstekend

Mark, Clearfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property and surrounding area.
1 nacht verbleven in april 2024
Reactie van Jessica op 14 apr 2024
That is great to hear! We look forward to welcoming you back to sunny Tampa Bay soon!

10/10 – Uitstekend

Lauren

3 nachten verbleven in maart 2024
Reactie van JDEPIRO, GM op 30 mrt 2024
Thank you for your 5-star rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

8/10 – Goed

Theresa

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van JDEPIRO, GM op 27 mrt 2024
Thank you for your business and 4-star rating! We wish you safe and exciting travels.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Angela, Edmonton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super comfortable
1 nacht verbleven in maart 2024
Reactie van JDEPIRO, GM op 21 mrt 2024
Thank you for your amazing comments! Super comfortable is always our goal and I was thrilled to see that we succeeded. We appreciate your business and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

10/10 – Uitstekend

Anllely

1 nacht verbleven in maart 2024
Reactie van Jessica op 14 apr 2024
Thank you for your glowing review! We appreciate your business and look forward to hosting you again soon.

10/10 – Uitstekend

Susan

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay close to TPA. The bed was comfy and the room was super quiet. Parking is easy and the airport shuttle very convenient and leaves every 30 minutes from the hotel.
2 nachten verbleven in maart 2024
Reactie van JDEPIRO, GM op 16 mrt 2024
Thank you for your wonderful remarks. We appreciate your time and we look forward to your next visit.Sincerely,John DePiroGeneral Manager

8/10 – Goed

Karla

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van JDEPIRO, GM op 11 mrt 2024
Thank you for rating us 4-stars! We appreciate your time and business.Respectfully,John DePiroGeneral Manager

6/10 – Redelijk

Jazmine

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my second time staying at this property for work travel. I enjoyed my stay both times. The bathrooms are a little outdated but overall staff friendliness & property cleanliness was above average. I will likely stay again!
2 nachten verbleven in maart 2024
Reactie van JDEPIRO, GM op 11 mrt 2024
Thank you for your wonderful comments regarding the friendliness and cleanliness of our property. I have noted your feedback pertaining to the bathroom. On behalf of our team, we appreciate your loyalty and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

6/10 – Redelijk

Anne

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van JDEPIRO, GM op 11 mrt 2024
Thank you for your patronage. We hope to have the opportunity to welcome you back again in the future.With Hospitality,John DePiroGeneral Manager

4/10 – Matig

Karen

1 nacht verbleven in februari 2024
Reactie van JDEPIRO, GM op 21 mrt 2024
Thank you for rating your experience. We hope that you will consider returning so that we can show you what we are capable of.Safe Travels,John DePiroGeneral Manager

8/10 – Goed

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was conveniently located, staff was very friendly, and rooms were clean. However, the elevators were not working well soon after we got there. The staff was working diligently to remedy the problem.
1 nacht verbleven in februari 2024
Reactie van JDEPIRO, GM op 17 feb 2024
Thank you for your wonderful remarks and your constructive feedback. Our elevators recently went through an annual inspection testing. I’m sorry that this wasn’t communicated effectively. Thank you for your business.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Nyssa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location to the airport, helpful shuttle, close to restaurants.
1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 8 feb 2024
Thank you for your review and comments. We appreciate your business and we hope that you will return again soon.Sincerely,John DePiroGeneral Manager

8/10 – Goed

Liezhel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was very nice. The customer service was also really friendly. The only complaint I have was the tub would fill up if you left the faucet on too long.
2 nachten verbleven in februari 2024
Reactie van JDEPIRO, GM op 5 feb 2024
Thank you for your review and business. We appreciate your kind remarks and constructive feedback. We hope to welcome you back again one day.Sincerely,John DePiroGeneral Manager

2/10 – Ontzettend slecht

Kendall W

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I checked into the hotel because I got the flu and couldn’t fly home. First thing I wanted was a hot shower and it had a dual knob situation that was completely unmarked. I fiddled with that for 20 minutes and could get nothing more than Luke warm. So there I was freezing with the flu and 102 temp. Also the bathroom needed some TLC with water damage on the door and floor baseboard. Not very good for Paris Hiltons inheritance.
1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 23 jan 2024
Thank you for taking the time to review our hotel. I would like to apologize that your stay was less than satisfactory. We have shared your comments with our Operations Team and we will investigate further. Please reach out to me if I can be of assistance to you.Sincerely,John DePiroJohn.DePiro@Hilton.com

8/10 – Goed

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I am still waiting for my receipt one week later
1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 5 feb 2024
Thank you for your review. Please reach out to me at 813-874-5018. Best Regards,John DePiroGeneral Manager

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van JDEPIRO, GM op 21 jan 2024
Thank you for your perfect score. We hope to have the opportunity to welcome you back again sometime soon.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Michael

1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 22 jan 2024
Thank you for taking the time to rate our hotel. We apprecfiate your 5-star rating and business.With Hospitality,John DePiroGeneral Manager

10/10 – Uitstekend

Kenny

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 21 jan 2024
Thank you for your perfect 10 rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Sidney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Flawless parking and checkin to a nice quiet clean room.
1 nacht verbleven in januari 2024
Reactie van JDEPIRO,GM op 20 jan 2024
Thank you for your amazing comments! We appreciate your accolades and business.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Celestino

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice all around.
1 nacht verbleven in januari 2024
Reactie van JDEPIRO, GM op 19 jan 2024
Thank you for your most kind comments! We appreciate your business and we look forward to your next visit.With Hospitality,John DePiroGeneral Manager

8/10 – Goed

Thirumal, Raleigh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van John Depiro op 10 jan 2024
Thanks Thirumal and we appreciate your business!

10/10 – Uitstekend

Denise

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No where near previous Hilton standards.
Had to have an "engineer" come to the room just to change the time on the bedside clock. Thermostat didn't work properly - turned it heat and it did not stop heating once the set temperature was reached. At one point the room was almost 80. Had to turn the system off and when the room cooled too much had to turn the heat on again. After 3 times, I just called down for extra blankets. The bathroom had obvious water damage and the hallway near the elevators had wallpaper hanging off the wall.
1 nacht verbleven in december 2023
Reactie van JDEPIRO, GM op 5 feb 2024
Thank you for your review. I will share your remarks with our Operations Team. Please accept our apologies.Sincerely,John DePiroGeneral Manager

2/10 – Ontzettend slecht

Marcille

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Women room near D14, faucets don't work. Gate Gal had an attitude when we inquired about the accuracy of the departure time.
1 nacht verbleven in december 2023
Reactie van JDEPIRO, GM op 27 dec 2023
Thank you for your feedback. We do not have a D14 or gate gal. I truly believe you meant to review a different entity. D14 and gate gal are consistent with an airport. We are a hotel. Thank you for your interest in the community.Happy Holidays,John DePiroGeneral Manager

10/10 – Uitstekend

Amber

1 nacht verbleven in december 2023
Reactie van JDEPIRO, GM op 27 dec 2023
Thank you for your 5-star rating! We appreciate your time and business. Happy Holidays, John DePiroGeneral Manager

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van JDEPIRO, GM op 25 dec 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Happy Holidays,John DePiroGeneral Manager

10/10 – Uitstekend

Mayra H

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van JDEPIRO, GM op 17 dec 2023
Thank you for your perfect 10 rating! We appreciate your business and generosity.Happy Holidays,John DePiroGeneral Manager

10/10 – Uitstekend

manoj

2 nachten verbleven in december 2023
Reactie van JDEPIRO, GM op 14 dec 2023
Thank you for your 5-star rating. We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Luis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff , thanks Stephanie for the help checking in
Reactie van JDEPIRO, GM op 17 feb 2024
Thank you for choosing our hotel and for the wonderful comments. We hope that you will return again in the near future.With Hospitality,John DePiroGeneral Manager

6/10 – Redelijk

Michelle

Reisde met partner
Negatief: Netheid
The sheets in my room were contaminated. I’m glad I inspected them before use.
2 nachten verbleven in december 2023
Reactie van JDEPIRO, GM op 25 dec 2023
Thank you for your feedback. I have shared your remarks with our Operations Teams. We are sorry that your stay was not an enjoyable one. Thank you for your business. Happy Holidays,John DePiroGeneral Manager

6/10 – Redelijk

David

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not the Hilton experience I expected.
Disappointed by little things: 1) almost impossible to get shuttle pick up except through a call to main reservation desk in some foreign country. Spent ten minutes on hold, arrived at hotel after about 40 min. 2) only desk agent was deep in conversation despite two people waiting to register; 3) relatively spartan room amenities (no drinking glasses, really?). Room was clean, restaurant breakfast ok and servers cheery. Overall ok but not a good value for price.
1 nacht verbleven in november 2023
Reactie van JDEPIRO,GM op 30 nov 2023
Thank you for sharing your experience. I would like to apologize that you had difficulty with our shuttle service. I will also investigate the missing guest room glasses. Thank you for your business. We wish you safe and exciting travels.Kind Regards,John DePiroGeneral Manager

10/10 – Uitstekend

Armando

2 nachten verbleven in november 2023
Reactie van JDEPIRO, GM op 17 dec 2023
Thank you for your 5-star rating! We appreciate your time and business.Happy Holidays,John DePiroGeneral Manager

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel shuttle picked us up from the airport after a late night flight in on the holiday! Thank you so much!
1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 30 nov 2023
Thank you for your kind comments and for your 5-star rating! We appreciate your business and we hope to have the opportunity to welcome you back again sometime soon.Regards,John DePiroGeneral Manager

10/10 – Uitstekend

Deborah, NEW YORK

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff from lobby to waitstaff to check-out. Room nice, up to Hilton standards . I didn’t use the gym tho it looks well-equipped. Didn’t use parking. The shuttle is timely. The worst thing I can say is that the food is mediocre at best (I didn’t try the breakfast buffet). But that’s not why you come to a hotel for a short stay … they said there were a lot of dining options down the street…
1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 22 nov 2023
Thank you for your 5-star rating and comments regarding our Cafe Breeze Team. We appreciate your patronage and business.Sincerely,John DePiroGeneral Manager

8/10 – Goed

Patrick

Positief: Personeel en service, comfort kamer
For a Hyatt they could do a little better
we were impressed with a quick check in, very good service. The room was spacious and clean. but… no bottled water, no glasses, and the sewer gas smell from the bathroom was disgusting, it was late or we would of changed rooms!
1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 22 nov 2023
Thank you for your comments regarding our team’s service. I would like to apologize that certain elements of your stay did not go as planned. We appreciate your time and business.With Hospitality,John DePiroGeneral Manager

2/10 – Ontzettend slecht

Louise

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Misleading check in. Contact me for more info ew check in time is 3:00. When checking in I asked if my Hilton Hinors number was on the reservation and she said no because you booked with a third party ( I have never been told that before)We asked if our room was ready when we arrive around 12:30. No was the answer but said we will call house keeping and let them know you have arrived. Stay nearby as it is a first come first serve and if you aren’t here when it’s ready before 2 you will be at the end again. So we stayed around, had lunch in property at 1:30 or so we check again on the room and was told no but will check with house keeping. We check again at 2:30 and a different person said no check in is at 3 but when we explained we were told housekeeping was notified we were here it would be ready sooner. Now this person says well you booked with a third party. We finally were assigned our room after 3:15! Okay the room is very nice, we settled in, had shuttle service take us to our group party at a nearby restaurant but took Uber back as we were a little further (1/2 mile) out from their normal distance and was told we would need to Uber back. Okay We returned to hotel around 9pm tired from the day we called it a night! At 10 pm I started hearing a tapping sound. I couldn’t tell if was in the hallway or the room next door. This happened several times. I got up to look out the peep hole and saw nothing. Went back to bed. Call me for the rest please contact me fo
2 nachten verbleven in november 2023
Reactie van JDEPIRO, GM op 16 nov 2023
Thank you for your feedback. I was glad to see that you found the room to be very nice. I am sorry that you heard noises and that the 3:00 PM check-in time wasn't communicated effectively. We appreciate your time and business. Sincerely,John DePiroJohn.DePiro@Hilton.com

10/10 – Uitstekend

Tyrice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff and service at this Hilton was superb. My room was comfortable and clean.
1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 16 nov 2023
Thank you for your 5-star rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 11 nov 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Regards,John DePiroGeneral Manager

10/10 – Uitstekend

Aaron

1 nacht verbleven in november 2023
Reactie van JDEPIRO, GM op 6 nov 2023
Thank you for your perfect 10 rating! We appreciate your time and business.With Hospitality,John DePiro General Manager

10/10 – Uitstekend

Julio

Reisde met partner
Positief: Voorzieningen
We like everything location , stuff , facilities. But we had a smell on the room besides that everything was great.
2 nachten verbleven in oktober 2023
Reactie van JDEPIRO, GM op 29 okt 2023
Thank you for your feedback and 5-star rating. We will share your comments with our Leadership Team. We look forward to your next visit.Respectfully,John DePiroGeneral Manager

10/10 – Uitstekend

Nayeli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean area and the rooms were clean!
2 nachten verbleven in oktober 2023
Reactie van JDEPIRO, GM op 29 okt 2023
Thank you for your most kind comments regarding the cleanliness of our hotel. Our Housekeeping Team takes great pride in their work as they are 100% committed to excellence. Thank you for your business. We wish you safe and exciting travels.Warm Regards,John DePiroGeneral Manager

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van JDEPIRO, GM op 28 okt 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager