The staff is nice, but the hotel name in Orbitz is confusion, with 2-3 hotel names in one name in English, and the local sign in the shopping center is in the Israel language, Taxi drivers and most people there didn't know the corresponding Israeli. The Google search found no hotel name exactly matches the hotel name from Orbitz booking and no address you listed matches each other. I had to use my cell phone in English to click the link in Orbitz Book Hotel to connect the address in English for Taxi Driver's Direction. When I arrived, I could not recognize many stores name in Israel words in the shopping center, finally, the taxi driver saw an Iseral direction to 3rd floor. there are 3 elevator cases, the 1fist one is dead, no stairway to get to the 3rd floor, then we discovered the 3 elevator cases operate respectively and the 2nd one worked. The front desk is unusual, nobody was there at 1:20 a.m ( very dark). after I clicked the bell, a front desk person came and found my name in the e-system, then I & Driver went downstairs parking lot to get my luggage. The location is 18 Kilometers from the TLV airport, not close to Tel Aviv downtown. The staff was nice and professional in introducing me the facility and how to get downtown in public service, also There are free transportation per guest to the airport once.