Exterieur

Beoordelingen van The Jaffa, A Luxury Collection Hotel, Tel Aviv

5 out of 5

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 38 van 54 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 54 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 54 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 54 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 54 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dekel, Dunwoody

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow... the best boutique hotel.
1 nacht verbleven in februari 2024
Reactie van The Jaffa Team op 29 feb 2024
Dear Dekel, Thank you so much for taking time to indicate your stay experiences. We are so happy that your stay was enjoyable. We hope our hotel could be your preferred hotel for your future visit in Jaffa.

10/10 – Uitstekend

REVITAL

1 nacht verbleven in september 2023

10/10 – Uitstekend

Amir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Gina Marie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service, room was immaculate and in a great, easy location to Tel Aviv!
5 nachten verbleven in augustus 2023

10/10 – Uitstekend

Toyooki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Also a very historic property beautifully restored.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!
2 nachten verbleven in juni 2023

10/10 – Uitstekend

lilia, houston

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Roland

3 nachten verbleven in juni 2023

10/10 – Uitstekend

Nkechi

4 nachten verbleven in juni 2023

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel I’ve ever stayed at!
I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!
4 nachten verbleven in mei 2023

10/10 – Uitstekend

liora

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best in Israel!
1 nacht verbleven in februari 2023
Reactie van The Jaffa Team op 5 feb 2023
Dear Liora, Thank you for your 5 star review. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding. We hope to welcome you back soon at the Jaffa!

10/10 – Uitstekend

Ruby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stunning property, wonderful location
Reactie van The Jaffa Team op 31 jan 2023
Dear Ruby, First and foremost, thank you for having chosen the Jaffa as the hotel of choice for your recent stay. Our team is more than pleased to know that you enjoyed your time at our property, and we created a truly memorable stay for you.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2023
Reactie van The Jaffa Team op 25 jan 2023
Dear Guest, Thank you for your feedback. Our team is pleased that we exceeded your expectations and you had a memorable stay at the Jaffa. We all hope to welcome you back soon.

8/10 – Goed

cibele

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel lindo
Hotel muito bonito! Falta opção para jantar. Muito limpo.
5 nachten verbleven in januari 2023
Reactie van The Jaffa Team op 16 jan 2023
Dear Cibele, We were delighted to read your kind comments following your recent stay with us, and to hear that you had such a memorable visit!Our team is looking forward to welcoming you back at the Jaffa.

8/10 – Goed

eli

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but
1 nacht verbleven in januari 2023
Reactie van The Jaffa Team op 16 jan 2023
Dear Eli, We appreciate and value your feedback as this allows us to improve our standards and service and inspires us to continue the pursuit of the perfect stay.I was pleased to learn that in general you enjoyed your stay inclusive our splendid facilities and beautiful surroundings of the hotel, although I do apologize that several areas fell below your expectations. I am sure that if you could come for another visit, we would be able to show you our bespoke service we promised to all our guests and definitely beyond your expectations.

6/10 – Redelijk

Clare

10/10 – Uitstekend

Beatrice

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van The Jaffa Team op 26 dec 2022
Dear Beatrice, I was so pleased to hear that everything exceeded your expectations and you enjoyed our splendid facilities and beautiful surroundings of the hotel. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding. I will have pleasure in sharing your comments with them. It is our honor to have you stayed with us and we look forward to your return.

2/10 – Ontzettend slecht

Val, Lake Forest

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.
Reactie van The Jaffa Team op 21 dec 2022
Dear Val, Thank you for taking the time to provide a review following your recent stay at The Jaffa. On behalf of all of the team, I would like to extend our genuine apologies for the discomfort caused as this should not have happened to you at all. Customer satisfaction is of the highest priority to us, and I do hope that provided upgrade to the Historical Wing has improved the situation and improved your stay. I very much hope that you will return to The Jaffa in the future, in order that we can have another chance to deliver to you a truly memorable, five-star Jaffa experience.

10/10 – Uitstekend

Magdalena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.
Reactie van The Jaffa Team op 21 dec 2022
Dear Magdalena, Allow me to thank you for sharing your feedback regarding your stay. I was so pleased to hear that everything exceeded your expectations, and you enjoyed our splendid facilities and beautiful surroundings of the hotel. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding. I will have pleasure in sharing your comments with them. We do hope to have an opportunity to welcome you back to The Jaffa in the future.

10/10 – Uitstekend

Moshe

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

moshe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022

6/10 – Redelijk

Michael

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
Staff trying to scam for extra vat , very bad behavior by the reception. I never seen such rude behavior and disrespect for hotel guests!
1 nacht verbleven in juli 2022

6/10 – Redelijk

Luke

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, but could work on customer service
Worst first experience from a five star hotel I have ever experienced. We took at taxi from Ben Gurion airport during rush hour (over an hour) and the driver didn't know the exact entrance to the hotel (it's not very obvious or well marked). Instead, he dropped us off per our request by a side entrance and a guard. The guard proceeded to yell at the old taxi driver and told us NOT to tip him and that he was a bad driver. He then proceeded NOT to help us with our bags or have someone come out to help us. Just sat back down with a scowling disposition. I've been to Israel multiple times and I know customer service isn't like other parts of the world, but for a hotel of this class and price, my first interaction with the hotel staff should be a little bit better than that. They should take some notes from the Mamila in Jerusalem. Otherwise, the hotel is beautiful, well maintained, clean, and comes with a completely ordinary daily israeli breakfast with mediocre service.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Eric

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel, great service in a fantastic location!
3 nachten verbleven in juni 2022

8/10 – Goed

Ben

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Amazing hotel, rubbish service
Incredible hotel, amazing architecture, location and food. Service was an absolute joke, not what you'd expect from a 5 star or for the price you pay.
3 nachten verbleven in mei 2022

10/10 – Uitstekend

gonzalo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fenomenal, una experiencia magnífica en todos los sentidos. Altamente recomendable.
1 nacht verbleven in april 2022

6/10 – Redelijk

ron

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021
Reactie van Alina Guest Experience Manager The Jaffa, A Luxury op 14 dec 2021
Dear Ron, Thank you for taking the time to review your stay at The Jaffa. Please accept our most sincere apology for not meeting your expectations. Your feedback is taken very seriously and all aspects will be followed up accordingly. We will share your comments with our executive team in order to ensure better quality of service in the future. Once again, thank you very much for your valued feedback and we hope to host you again at The Jaffa Hotel. Kind regards,

10/10 – Uitstekend

Ofek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Front Office Manager op 28 sep 2021
Dear Ofek, Thank you for taking the time to write about your experience with us! We are so happy you had a wonderful stay and look forward to welcoming you back to our property. Warm Regards, Katie Schiff Front Office Manager

10/10 – Uitstekend

Daniel

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service !!! Amazing hotel
2 nachten verbleven in september 2021
Reactie van Front Office Manager op 28 sep 2021
Dear Daniel, We appreciate you writing about your experience and how you enjoyed the service at our property! We hope we have the opportunity to welcome you back soon! Warmest Regards, Katie Schiff Front Office Manager

10/10 – Uitstekend

Jillian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2021

8/10 – Goed

DAVID

1 nacht verbleven in augustus 2021
Reactie van Front Office Manager op 28 sep 2021
Dear David, Thank you for taking the time to review our property from your previous stay with us. We hope you had a great time and hope to welcome you back with us. Warm Regards, Katie Schiff Front Office Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very noisy room
The Jaffa is located in a great area. The service at the restaurant was wonderful. However, room 415 is facing a busy street and the windows are not sealed. Be prepared to hear cars at all hours of the night with loud music blasting. I traveled with my family and we could not sleep until after 2am and the noise started up again at 6am. I informed the front desk so hopefully they have made the effort to seal the windows.
4 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Magnificent property incorporating the gorgeous 150 year old building with modern design. Excellent service, perfect location!
1 nacht verbleven in november 2019

10/10 – Uitstekend

Orit and Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very good. The concierge, in particular, went the extra mile to help. My travelling companion left her Apple watch in a remote town. The concierge spent a lot of time contacting the other hotel and arranging to ship the watch back to the US. Amazing help. The food is excellent and the hotel is an oasis of tranquility in bustling Jaffa. Great location.
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful and well run property. Our second stay here, it should be named Oasis because that defines its position in bustling Jaffa. An excellent choice.
4 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hervorragendes Hotel, allerdings preislich auch herausgehoben, daher nur gute Bewertung.
4 nachten verbleven in oktober 2019

10/10 – Uitstekend

NEHAMA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A gem in Jaffa
The hotel is beautiful and carries an atmosphere of a historical sight. Though It's terrain is not very large, the design takes full advantage of it's possibilities and advantages, creating beautiful spots and corners. The service was impeccable.
2 nachten verbleven in oktober 2019

4/10 – Matig

Hila

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Disgraceful customer service in an amazing hotel
My husband got a sick after eating a sandwich from the hotel poll restaurant and we had to leave a day earlier because of it. Till this point, everything was great - the hotel is beautiful with very high standards and the staff gave us excellent service. From this point it went wrong with a customer service representative i had to chaise to get answers and yelled at me on a phone call that "i am just one of this people that wants to complain on line" after i was asking about something he wrote he will send me by e-mail and he didn't. After getting this disgraceful treatment, we will not return to this hotel ever again.
2 nachten verbleven in augustus 2019

8/10 – Goed

Tammy, Toronto ON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property in Yafo area of Tel Aviv. Near port and flea market and quick walk along water to south Tel Aviv. Rooms are sleek and gorgeous. Chapel Bar is stunning. Excellent hotel.
3 nachten verbleven in september 2019

10/10 – Uitstekend

YVES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vraiment génial
Très bel endroit, personnels aux tops. C est vraiment très beau de pouvoir mélanger un site ancien parfaitement rénové avec un site moderne. Le petit déjeuner est très bon . Le seul bémol pour les fumeurs, interdiction totale de fumer à l'extérieur piscine et terrasse ..
4 nachten verbleven in augustus 2019

10/10 – Uitstekend

Shoshana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

liat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
top luxury hotel
Probably the best hotel in Tel Aviv!
2 nachten verbleven in augustus 2019
Reactie van The Jaffa op 18 aug 2019
Dear Liat, Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter

10/10 – Uitstekend

Nira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The new and the old beautifully blended.
Beautiful hotel. Amazingly designed rooms and public areas. The breakfast was superb.
1 nacht verbleven in augustus 2019
Reactie van The Jaffa op 18 aug 2019
Dear Nira, Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter

10/10 – Uitstekend

Eyal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in Israel !
Best hotel in Israel !! And I have seen some of the best... Great atmosphere in this amazing oasis in the heart of Jaffa this heaven exist with great rooms occupied with all you need. Great balcony view pointing the sea, extra large bad! Restaurant and food in whole was high level with great service and the pool was spectacular. We will be back for sure !
2 nachten verbleven in juli 2019
Reactie van The Jaffa op 18 aug 2019
Dear Eyal, Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter

10/10 – Uitstekend

Idan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van The Jaffa op 15 jul 2019
Dear Idan, Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2019
Reactie van The Jaffa op 15 jul 2019
Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter

10/10 – Uitstekend

Héloïse

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnifique
Très bel hôtel, personnel souriant et agréable. Je recommande cet établissement et j’y retournerai avec plaisir !
1 nacht verbleven in juni 2019
Reactie van The Jaffa op 15 jul 2019
Dear Héloïse , Thanks for staying with us. We appreciate you taking the time and leaving a reply! Hope to see you again at The Jaffa in the near future. Warm Regards, Torsten Richter