4/10 – Matig
Janneke A.
29 jul 2023
Negatief: Netheid
Appartment fine, but communcation with the host problematic
The property as a whole is good. It is a nice appartment in a good location. Washing machine and dishwasher are a boon. Shower is very good. Balcony is ok. Swimming pool is large, but playing with balls is prohibited. Parking for the beach in Theoule is very hard. But on a whole, it is value for money.
The home owner is a different story. The stay started with an extensive 'scavenger hunt', including many photo's and waiting times before we were alowed and found our way in. There were no instructions on the wifi, or washing machine. We had to find out by trial and error. Not a nice way to start the stay.
There were no blankets, despite guarantees that they were included. He wasn't in the circumstance to deliver before Monday (we arrived on Saturday). After several phone calls (host was hard to reach and spoke mainly French), we agreed to buy sheets in the supermarket. After sending the receipts, we didn't hear from the host. We were worried if we would see the money back. So we contacted VRBO. It looked that it would end well. But...
After cleaning up, closing the house and putting the keys in the keybox. We were called on the phone where the keys were. We were accused to have taken the keys with us (which we did not). Host on whatsapp: 'you are a robber'. Suddenly the host didn't have a problem talking English;-).
So for the next renters: The appartment is value for money. But make clear agreements with the host, to prevent problems like we have had.
Janneke A.
7 nachten verbleven in juli 2023