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Beoordelingen van Superior Shores Hotel BW Signature Collection By Best Western

3 out of 5
Superior Shores Hotel BW Signature Collection By Best Western
61 Cumberland St N, Thunder Bay, ON

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 70 van 156 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 156 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 156 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 156 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 156 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fashionable decor. Quiet. Great water temperature and pressure in the shower. Liked the shower products.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Nicole

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Nice Reno’s! Just not a great part of town. It is not wheelchair friendly.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jacinta Cindy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking .
1 nacht verbleven in mei 2024
Reactie van jins83 op 15 mei 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

8/10 – Goed

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very cute modern hotel with comfy beds. Friendly and helpful staff. Easy parking behind the hotel.
1 nacht verbleven in mei 2024
Reactie van jins83 op 10 mei 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jins83 op 10 mei 2024
Thank you for writing this review regarding your recent stay at our property. I am glad you enjoyed your stay! We appreciate your feedback and looking forward to see you again soon! Sincerely, Jin--General Manager

8/10 – Goed

albert

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and spacious, amenities nearby, the surrounding area is a little rough but other than that, I would come back
1 nacht verbleven in mei 2024
Reactie van jins83 op 8 mei 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 – Ontzettend slecht

Tim

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Although promising on-site parking, there are only a few places and the main parking is across the street. This is not on-site and the hotel is in an unsafe area.
1 nacht verbleven in mei 2024
Reactie van jins83 op 8 mei 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 – Goed

Gail

Reisde met partner
Positief: Netheid
One night stop over. Room was small with no obvious place for a suitcase. There was a coffee maker but no fridge or microwave which is inconvenient. Ice maker was odd and required managers help. Bed was comfy. Room is clean but common areas have strong odour.
1 nacht verbleven in mei 2024
Reactie van jins83 op 8 mei 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 – Redelijk

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older hotel that has been renovated. Rooms are clean and up to date, although a bit small. Very small parking lot in back - had to park across the street and was a bit worried about my car but we had no issues. Decent hotel even if the downtown area is a bit rundown.
1 nacht verbleven in mei 2024
Reactie van jins83 op 8 mei 2024
Thank you so much for the great comments on our central location. We are walking distance to the museums, theatres, attractions, and so much more. We hope to warmly welcome you back the next time you visit the city. Sincerely, Jin--General Manager

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and knowledgeable about the area. Coffee is available at all times. As we have a very early flight in the morning Staff has offered to make up a carry out.
1 nacht verbleven in mei 2024
Reactie van jins83 op 7 mei 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 – Uitstekend

michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel with comfy beds. Excellent self serve coffee in lobby. The staff is amazing ... super friendly and helpful.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Brad

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 6 mei 2024
Thank you for your great score. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Dustin

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, room was clean and serviceable. Hallways kind of noisy and no hot breakfast as kitchen was still under construction. Overall happy.
1 nacht verbleven in mei 2024
Reactie van jins83 op 3 mei 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Devi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van jins83 op 3 mei 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Goed

Andrew

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nicely updated
2 nachten verbleven in april 2024
Reactie van jins83 op 3 mei 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 – Goed

nithinreddy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel looks new and well maintained
1 nacht verbleven in maart 2024
Reactie van jins83 op 15 mei 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

10/10 – Uitstekend

Terrernce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 Thumbs up!
2 nachten verbleven in april 2024
Reactie van jins83 op 1 mei 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Keith

Reisde met huisdieren
Great
1 nacht verbleven in april 2024
Reactie van jins83 op 30 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Teresa Felice

Zakenreiziger
Positief: Netheid, personeel en service
Noisy at night due to train and homeless. I understand it’s out of the facility’s control. The rooms are nice, just could use better cleaning, there were crumbs and dust in easy to reach areas. Service was great, all staff were wonderful.
2 nachten verbleven in april 2024
Reactie van jins83 op 30 apr 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

6/10 – Redelijk

ByoungHak

1 nacht verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 27 apr 2024
Thank you so much for the great scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 24 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Recently renovated. Beautiful room with unique wall and window coverings. Room and hallway has a beautiful floral smell 😊
1 nacht verbleven in april 2024
Reactie van jins83 op 24 apr 2024
Thank you so much for the wonderful feedback and recommendation. We really appreciate it. I am delighted that your stay was a great one. We hope to have the pleasure of welcoming you back soon. Sincerely, Jin--General Manager

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It’s under renovations, once they are done it will be a nice little hotel
1 nacht verbleven in april 2024
Reactie van jins83 op 20 apr 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. Hopefully our onsite restaurant should be ready by June 2024. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

4/10 – Matig

Mathieu

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfest was poor Smell in the hall No accommodation for our family No AC in the gym room
1 nacht verbleven in april 2024
Reactie van jins83 op 19 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Uitstekend

Roberta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms. Delightful and unique furnishings. Very comfortable. You need a credit card as expected to check in otherwise, bring cash. Parking was full but, there's extra parking across the street.
2 nachten verbleven in maart 2024
Reactie van jinsitu198311 op 16 apr 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Uitstekend

nimra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 19 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Goed

Pieter

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Nice rooms
1 nacht verbleven in april 2024
Reactie van jins83 op 15 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 – Ontzettend slecht

Jeff

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 15 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Uitstekend

Derek

Great old hotel that’s been renovated very clean
1 nacht verbleven in april 2024
Reactie van jins83 op 12 apr 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 – Goed

BONNIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A boutique hotel, room was small but nicely appointed. Windows were quite drafty, view was of a brick wall. Good quality blinds took care of both issues. Breakfast not available yet. Nice quiet place for a short stay.
1 nacht verbleven in april 2024
Reactie van jins83 op 10 apr 2024
Thank you so much for the great score. We are thrilled that your stay was an excellent one and that you enjoyed the the room along great quality blinds. Our continental breakfast is operate at 6:30am to 9:30am every morning but soon our full hot breakfast will be coming soon once the kitchen has completed. I look forward to welcoming you back soon. Sincerely, Jin--General Manager

8/10 – Goed

Gabriel

Reisde met partner
Room was good but area is a bit sketchy.
1 nacht verbleven in april 2024
Reactie van jins83 op 10 apr 2024
Thank you for taking the time to post a review. We are glad that you have like the room but the area. We warmly welcoming you back again. Sincerely, Jin--General Manager

8/10 – Goed

Edna Lorine

1 nacht verbleven in april 2024
Reactie van jins83 op 30 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 – Ontzettend slecht

denis

Reisde met huisdieren
I requested a pet friendly hotel and booked. They checked me in a room charged me $25 a dog. After I checked in with my luggage and brought in one of my dogs they made me change room to a much smaller room. They knew I had dogs because they charged me for them.
1 nacht verbleven in april 2024
Reactie van jinsitu83 op 8 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. Pet friendly hotel and the room are located on the first floor which in making a reservation please call the hotel and send an message so we could put a note on to your reservation for a pet friendly hotel. I will be sharing your review with the our front desk team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

2/10 – Ontzettend slecht

hart

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Garish dissonance in decoration. Terrible unsafe location
1 nacht verbleven in april 2024
Reactie van jins83 op 8 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Uitstekend

YUTONG

1 nacht verbleven in maart 2024
Reactie van jins83 op 25 apr 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 – Redelijk

Yvonne

Reisde met huisdieren
Lots of environmental noise…train, construction, slamming doors. The staff were lovely despite internet disruption
1 nacht verbleven in april 2024
Reactie van jins83 op 7 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. Thank you for the great comment on the staff. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Uitstekend

Sherry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For a 3star hotel, it was like a 5 star
3 nachten verbleven in maart 2024
Reactie van jins83 op 7 apr 2024
Thank you for posting a review on your recent experience. It makes us happy to know that your overall stay was a pleasant one. We hope to have the pleasure of welcoming you back the next time you visit the city. Sincerely, Jin--General Manager

2/10 – Ontzettend slecht

Prab

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 7 apr 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 – Goed

Frank, Alliston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jins83 op 7 apr 2024
Thank you for posting a review on your recent experience. It makes us happy to know that your overall stay was a pleasant one. We hope to have the pleasure of welcoming you back the next time you visit the city. Sincerely, Jin--General Manager

8/10 – Goed

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you very helpful and friendly staff.
1 nacht verbleven in april 2024
Reactie van jins83 op 4 apr 2024
Thank you so much for the perfect scores and lovely comment. We are thrilled that you enjoyed your overall stay. It is our hope to warmly welcome you back soon.Sincerely,Jin SituGeneral ManagerSuperior Shores Hotel, BW Signature Collection

10/10 – Uitstekend

Jean-Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van jins83 op 4 apr 2024
Thank you so much for the perfect scores. We are thrilled that you enjoyed your overall stay. It is our hope to warmly welcome you back soon.Sincerely,Jin SituGeneral ManagerSuperior Shores Hotel, BW Signature Collection

8/10 – Goed

Poorang

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van jins83 op 4 apr 2024
Thank you so much for the perfect scores. We are thrilled that you enjoyed your overall stay. It is our hope to warmly welcome you back soon.Sincerely,Jin SituGeneral ManagerSuperior Shores Hotel, BW Signature Collection

4/10 – Matig

Emily

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
I stayed here in December and loved the hotel the staff were great and the room was beautiful. I booked again for the end of March and the room we were given looked like it hadn’t been cleaned very well. There was dust and stuff on the floor and it looked like it hadn’t been thoroughly vacuumed. There were also little hairs found on the bed spread, towels and on the wall in the shower. One of the bedside lamps also had paint chipping off the interior and would fall around the nightstand, floor and on the bed. It’s really disappointing because I loved my stay here a few months ago.
1 nacht verbleven in maart 2024
Reactie van jins83 op 31 mrt 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the housekeeping and maintenance team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Uitstekend

keming

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
safe
1 nacht verbleven in maart 2024
Reactie van jins83 op 31 mrt 2024
Thank you for posting a review on your recent experience. It makes us happy to know that your overall stay was a pleasant one. We are glad you enjoyed the central location of the hotel and safety. We hope to have the pleasure of welcoming you back the next time you visit the city. Sincerely, Jin--General Manager

10/10 – Uitstekend

Darrin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very clean, fairly new which is nice, beds comfy and everythign was clean and fresh. Not a negative but continental breakfast was just oks as compared to some tohers but did the job :) We come back
1 nacht verbleven in maart 2024
Reactie van jins83 op 30 mrt 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 – Uitstekend

Gurleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place to stay!
1 nacht verbleven in maart 2024
Reactie van jins83 op 29 mrt 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 – Uitstekend

Jenna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van jins83 op 29 mrt 2024
Thank you so much for the perfect scores. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 – Uitstekend

Iqbal

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe & clean
1 nacht verbleven in maart 2024
Reactie van jins8311 op 28 mrt 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 – Goed

Christina, Nassau

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: hotel is downtown, lots of great restaurants in walking distance room was clean, breakfast was good. My room this time was much bigger than the last, love that. Lots of things to do in the area to 3min walk to Prince Arthur landing, Countdown escape room 4 min drive etc. About 15-20 min drive to airport. Cons: Parking on premise is limited to about 10 car (not good for someone like me from sunny climate) however secondary parkinglot across the street is usually empty. No laundry on premises. Largest con: the elevator on the first floor needs to be fixed. It closes quickly
5 nachten verbleven in maart 2024
Reactie van jins83 op 27 mrt 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. We are thankful for your lovely comments on the accommodations and breakfast. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager