Hi Judith,Thank you for your review. I just checked our system to look at your room type reservation. You were actually upgraded from a double bed to a Queen bed room. But, your reservation did not come through as a ground floor reservation. My apologies for that inconvenience. I appreciate your honest detailed review about our hot breakfast, cleanliness, amenities and location. I do hope we are able to have you visit again. Take care.

Hi Ken,Thank you for your review! We look forward to welcoming you again soon!Take care

thank you for your time

Thank you for providing your feedback. We do have great staff!

Hi Hannah,Happy to hear that your would recommend us to your friends and family! We hope to welcome you again soon!Take Care

Hi Shelly,I would like to apologize for your inconvenience and misunderstanding. We could not move you to another room as we did not have your room type available. I understand that our maintenance technician did come in after hours to work on your door and was able to make it run properly. Again, my apologies. I do hope that you will visit us again. Take Care.

Thank you for providing your rating.

Thanks for the great rating!

Thank you for your rating!

Hi Kelsey,I'm thrilled you found our location convenient! We are located by many amenities. We hope to welcome you back soon! Take care.

Thank you for providing your rating. Take care.

Thank you for the great rating! We hope to see you during your next stay in Timmins

thank you for your review

Hi Yvette,It is unfortunate that other guests disrespected our noise policy. I am happy to hear your second night was better. Thank you for your review. We hope to welcome you again soon.

Hello,All entrances require key card access. We are a very busy hotel so we do have a lot of guests that come and go. I do apologize that you felt uncomfortable. Take care,

Thank you for your review. My apologies for the housekeeping mishap. The team will be much more careful in the future. Take Care

Thank you for taking the time to provide your rating.

Thank you for taking the time to provide your rating.

Dear Dan,Thank you for your review. It is unfortunate that your vehicle was broken into. I urge you to contact the Timmins Police to report the theft. Thank you for your kind words about our team. Our aim is to provide a great stay for all of our guests.Take care and hope to see you soon.

thank you for taking the time to provide a rating

thank you

thanks for your review

thank you

Thank you for your comments.The MAT is our Municipal Accommodations Tax charged by the City of Timmins to all hotel guests. It's mandatory unfortunately. Take care, hope to have you back

Dear Carol,Thank you for your review. I appreciate you relaying your experience. Timmins Police were made aware of what happened with your vehicle.Thanks again for your review. We hope to welcome you again.

Thank you.

Thank you.

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Thank you.

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Thank you