Lobby lounge

Reviews of Red Roof Inn Perrysburg

2 out of 5
Red Roof Inn Perrysburg
3555 Hanley Rd, Building B, Perrysburg, OH

Reviews

6.8
Rating 10 - Excellent. 63 out of 276 reviews" "
Rating 8 - Good. 81 out of 276 reviews" "
Rating 6 - Okay. 47 out of 276 reviews" "
Rating 4 - Poor. 52 out of 276 reviews" "
Rating 2 - Terrible. 33 out of 276 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa, Perrysburg

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
They allow pets without a fee. #1 and only reason why is I'd be staying here. The staff is nice.
Stayed 2 nights in May 2024

4/10 Poor

D WAYNE

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not for me
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on 4 May 2024
Hello Dwayne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRYSBURG and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Zachary

Liked: Staff & service
Meow
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Thanks for the review.

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very close to I-80/I-90 and I-280 so truck noise is a constant presence. I recommend having a white noise machine to cover the noise. A deep cleaning and fresh paint would do wonders.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 29 Nov 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN PERRYSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the other issue mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chelsea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
It was decent for the price.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 11 Nov 2023
Hello Chelsea,We're happy to see that you were pleased with your stay and the price that was offered for your room. At Red Roof we work hard to provide clean, comfortable and value based stays for all our guests. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with another great stay.Best wishes,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Jeromy

Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 6 Nov 2023
Hello Jeromy, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRYSBURG . It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 20 Oct 2023
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRYSBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 6 Nov 2023
Hello Theresa, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRYSBURG . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Esteban

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very decrepit, dirty, dog poop, trash and no working locks on the side entrances, broken or inoperable secondary room locks
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Dear Esteban,I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks,Management

2/10 Terrible

Esteban

Business traveller
Disliked: Cleanliness, property conditions & facilities
Noisy dogs, dog poop and trash on all green areas outside doors won't close, building looks run down. Room door secondary locks.
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Dear Esteban, I want to personally apologize for the subpar experience you had during your stay with us.Thanks,Management

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service
It had an unpleasant odour
Stayed 1 night in Sep 2023
Response from Management on 13 Sept 2023
Dear Scott,Thank you so much for your feedback.We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 Poor

Brian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff in an old run down motel with poor upkeep and surroundings.
Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on 28 Aug 2023
Hello Brian, Thank you for taking the time to write a review of your stay at the Red Roof Inn Perrysburg. It's great to read that you were pleased with the hospitality of our staff. Please accept our sincerest apologies for the upkeep of the hotel not being to your liking. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna RediResponse Specialist

4/10 Poor

Chevonne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was pleasant and friendly but unfortunately, I didn't enjoy my stay. The ice machines were broken & the shower and bedding was dirty. I asked for a sheet and wrapped myself in that while I laid on top of the bedding fully dressed. I was scared to use the wash rags and towels. I was very close to leaving but I arrived after 2am and had to head out pretty early. After 24 hours of traveling, I was beyond tired but contemplated sleeping in the car. My room looked different from the pictures. I was told it was the last room and was a handicapped room. Credit to the staff, they tried to accommodate me as much as possible! It was appreciated.
Stayed 1 night in Aug 2023
Response from Management on 1 Sept 2023
Dear Guest, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience.we will work on this…Thank you for letting us know. Appreciated..Thanks,Management

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Oniel Rediresponse Specialist on 21 Aug 2023
Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Perrysburg. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great for the price. Its not quite a Hampton or some place like that, but its very nice still. My room looked to be recently remodeled. Would definitely stay here again
Stayed 1 night in Jul 2023
Response from Management on 9 Aug 2023
Dear Guest,We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.Thanks,Management

10/10 Excellent

Aleksei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m fully satisfied!
Stayed 1 night in Jul 2023
Response from Management on 3 Aug 2023
Dear Guest,Glad to see your positive overall observations which shall definitely motivate us to serve our guests even better. We look forward to welcoming you again soon.Thanks,Management

6/10 Okay

linda

Travelled with group
Disliked: Cleanliness, property conditions & facilities
LARGE cobwebs all along the ceiling in Room 230.
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 1 Aug 2023
Dear Linda, Thank you for your feedback following your experience with us at the RED ROOF INN PERRYSBURG. In response to the hindrance highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Torri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only didnt like was the pool was closed and no continental breakfast
Stayed 7 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Torri,Thank you for your feedback and for giving us an 8 out of 10 rating for your stay. We apologize for the inconvenience of the pool closure and the absence of a continental breakfast during your visit. Your satisfaction is important to us, and we appreciate your understanding. We'll take your comments into consideration as we continually work to improve our services and amenities. If you choose to stay with us again in the future, we'll do our best to provide an even better experience. Thank you for choosing our hotel for your stay.Sincerely, Hotel Manager

8/10 Good

Krystle

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Krystle,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

william

Travelled with partner
Room was good a little run but ok for us
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear William,Thank you for your feedback! We're glad to hear that you found the room to be good for your needs, even if it was a bit worn. Providing a comfortable and satisfactory experience for our guests is important to us, and we appreciate your understanding. We hope you had a pleasant time during your stay, and we look forward to welcoming you back for another enjoyable experience in the future! Thank you for choosing our hotel.Sincerely, Hotel Manager

2/10 Terrible

Jan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Jan,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Fawad, Owen Sound

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel.
Response from Hotel Manager on 10 Jul 2023
Dear Fawad,Thank you for your feedback! We're glad to hear that you found our hotel to be very nice and clean. Providing a pleasant and clean environment is important to us, and we're delighted that we met your expectations. We appreciate your review and hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

muammer, Hamtramck

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel smells so bad
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Muammer,We apologize for the unpleasant odor you experienced during your stay. Guest comfort is important to us, and we take such concerns seriously. We will investigate the issue immediately and take appropriate measures to address the odor, ensuring a clean and comfortable environment for our guests. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perrysburg , Ohio Reunion stay
Nice bed . Room was clean ENOUGH. Bathroom area floor ok. Shower very clean. Toilet clean. Had mini frog and small microwave. Outside area where smokers smoke was nasty,cig butts everywhere, that’s where I was told to enter easily to room with a dog. Other wise, great RED ROOF BECAUSE DOGS STAY FREEEEEE!! That’s why we choose RED ROOF!! Thank you!! No pool open and no breakfast “ since COVID!’ Lame excuse!!
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 29 Jun 2023
Dear Tricia,Thank you for sharing your feedback about your recent stay at our hotel in Perrysburg, Ohio. We're glad to hear that you found the bed comfortable and the room clean enough. We apologize for the cleanliness issue in the outside smoking area and any inconvenience it caused. We appreciate your loyalty as a pet-friendly hotel and understand the importance of allowing dogs to stay for free. We apologize for any disappointment regarding the pool closure and the absence of breakfast. Thank you for choosing Red Roof, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

warren

Stayed 1 night in Jun 2023
Response from Hotel Manager on 14 Jul 2023
Dear warren,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Stasys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Stasys,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When you're on the road you want an easy check in, a clean room, good quality bedding, a clean shower and a hot cup of coffee for the next morning so you can get on the road again. Red roof inn I salute you for giving me exactly what I needed and not charging me for a bunch of stuff I didn't need.
Response from Hotel Manager on 18 Jun 2023
Dear Curt,Thank you for your kind words and feedback! We're delighted to hear that your stay at the Red Roof Inn met your expectations. We strive to provide a hassle-free and comfortable experience for our guests, including clean rooms, quality bedding, and amenities that cater to their needs. We appreciate your recognition of our efforts and look forward to welcoming you back in the future. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Yatin, Dublin

Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear Yatin,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Alexis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Xao RediResponse Specialist on 31 May 2023
Hello Alexis,Your review of the Red Roof Inn Perrysburg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It's worth the money
Stayed 1 night in May 2023
Response from Hotel Manager on 24 May 2023
Dear Larry,Thank you so much for the positive feedback about our hotel! We are thrilled to hear that you felt the price was worth it. We work hard to ensure our guests have the best possible experience at our hotel, so we're glad you enjoyed your stay!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Room had no bad smell, but hallway had very strong smoke smell. Also no any table in the room.
Stayed 2 nights in May 2023
Response from Hotel Manager on 18 May 2023
Dear Guest,Thank you for your feedback regarding the smoke smell in the hallway and the absence of a table in your room. We apologize for any inconvenience caused during your stay. We appreciate your comments, and we will take them into consideration as we work to improve our facilities and amenities. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

6/10 Okay

Amanda

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean but had multiple areas of issues including paint scratched off the walls, water damage in the bathroom, the bathroom door was "chewed"/destroyed on the back side, the bathroom door wouldn't latch & the shower rod was pulled off the drywall. Over all the room was sleep-able but you get what you pay for.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 1 May 2023
Dear Amanda,I'm sorry to hear that your room had multiple issues during your stay. Our team strives to ensure that each guest has a comfortable and pleasant stay, and it sounds like we fell short in your case. We appreciate your feedback and will use it to address the issues you experienced and improve the quality of our accommodations. We hope you will give us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Mary

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was very dirty. Warn out carpets, bang doors. Looks like people actually live here. The bed looks ok and so does the bathroom. So I guess I get what I paid for.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 27 Apr 2023
Dear Mary,I'm sorry to hear that you did not have a pleasant stay at our property. We take cleanliness and maintenance issues very seriously, and we apologize for any inconvenience caused during your stay. We will make sure to address these concerns with our housekeeping and maintenance teams to ensure that our property meets our guests' expectations. Thank you for your feedback.Sincerely, Hotel Manager

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Dwayne, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

2/10 Terrible

Samantha

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Where to begin? This place sucked: -Cigarette burns in the blanket -Whole hotel smelled like smoke -Mysterious yellow stains -flies -toilet didnt flush well -mysterious smell in room
Stayed 1 night in Mar 2023
Response from Hotel Manager on 27 Mar 2023
Dear Samantha,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are deeply sorry for the issues you encountered during your stay, including the cigarette burns in the blanket, the smell of smoke throughout the building, mysterious stains, flies in the room, and problems with the toilet flushing properly.We understand that cleanliness and comfort are critical factors for a pleasant hotel stay, and we apologize that we failed to deliver in these areas. We will address the issues you've mentioned to ensure that they don't happen again in the future.Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our services and facilities. We hope you'll consider visiting us again in the future so we can offer you a more comfortable stay.Sincerely, Hotel Manager

4/10 Poor

eric

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a dump! Without a doubt the worst hotel I’ve ever stayed at. As an executive chef I’ve lived and traveled all over this awesome country and have never wanted to leave a place faster! Bulldoze it and send owners/management on there way!
Stayed 1 night in Feb 2023
Response from Hotel Manager on 18 Feb 2023
Dear eric,I'm sorry to hear that you had such a negative experience at our hotel. Your feedback is very important to us, so we can make sure we provide the best possible service to our guests. We take all customer complaints seriously and are dedicated to continuously improving our services. Our management team would love to hear more about what went wrong, so we can take the necessary steps to remedy the situation. Please feel free to contact us directly with any further feedback. Thank you for taking the time to share your experience with us.Sincerely, Hotel Manager

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, staff & service
Not bad but could use a little love in areas...
The room itself wasn't bad and better than the hall & reception area but about what you'd expect at a Red Roof Inn. It could use some better "fluffier" pillows though and the hallways were dark, dingy and smelled a bit of weed - but now a days everything smells like weed. It wasn't totally offensive but for those who don't smoke at all, it can be a little overwhelming at times. The outside of the Red-Roof was a bit sketch as the parking lot needed a little more lighting on the side of the building and there is a worn down Travel Lodge next door which gave us the feeling folks may be living there. That said we didn't feel unsafe, just not a welcoming as it could have been on the outside. For the price.. definitely doable.
Stayed 1 night in Feb 2023
Response from Hotel Manager on 14 Feb 2023
Dear Shawn,We regret all the inconveniences you had with the stay. I can see why you were dissatisfied, and I apologize to you. I’m sorry that we failed to meet your expectations in so many ways. We take genuine pride in this hotel, and we believe that pride shows in most everything we do. But we clearly let you down. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Very outdated. Stains on walls, built up dirt and grime in corners. Pictures on websites are very misleading
Stayed 1 night in Feb 2023
Response from Hotel Manager on 8 Feb 2023
Dear Guest,Thank you for taking the time to write a review. We apologize that your stay did not meet your expectations, and we are sorry that the condition of the hotel was not up to our usual standards. We will use your feedback to improve the cleanliness and condition of our hotel. We appreciate your input, as it helps us provide better service to our future guests, including you. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excellent

Nyasia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Hotel Manager on 1 Feb 2023
Dear Nyasia,Thank you for taking the time to provide us with your feedback! We are so glad that you had a great stay at our hotel. It is our mission to ensure that all of our guests have an enjoyable and comfortable experience, and it is truly gratifying to know that we achieved this goal. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Pubic hair on the toilet and shower. The previous occupants dirty wash cloth hanging on the curtain rod, crushed corn chips and dust on top of closet, about a 2” gap under the hotel room door. Worst hotel I’ve ever stayed in.
Stayed 1 night in Jan 2023
Response from Hotel Manager on 11 Jan 2023
Dear Chris,We apologize for the unpleasant experience you had during your stay at our hotel. We take cleanliness and hygiene very seriously and have a strict policy in place to ensure that all areas of the hotel are regularly maintained and inspected. We are sorry that these standards were not met during your visit. We have addressed the issues you have raised with our housekeeping team and taken the necessary steps to prevent a similar situation in the future. We hope that you will give us another chance in the future and that you will have a more pleasant experience with us.Sincerely, Hotel Manager

10/10 Excellent

Milton's

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice and accommodating staff. Will book future stays.
Response from Hotel Manager on 19 Dec 2022
Dear Milton's,Thank you so much for your kind words! We are delighted to hear that you had a pleasant experience with our accommodating staff, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

WILLIAM

Response from Antonio,RediResponse Specialist on 14 Oct 2023
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRYSBURG and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Hotel Manager on 6 Dec 2022
Dear Timothy,Thanks for your visit to our hotel. Please tell us more about your stay, if we missed any marks in hospitality, looking at the rating of only 6-stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager on 4 Dec 2022
Dear Anthony,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was freezing when we got there, but heater eventually heated up the room. Besides the floor staying cold (no carpet), it had everything we needed and was comfy and clean.
Stayed 1 night in Nov 2022
Response from Hotel Manager on 23 Nov 2022
Dear Michael,Thanks for being a guest at our hotel. We're so sorry to hear that you were cold when you arrived! We do our best to keep the rooms at a comfortable temperature, but sometimes the heaters can take a little while to warm up the space. We're glad to hear that overall, you found the room to be clean and comfortable!Sincerely,Hotel Manager

8/10 Good

Jakayla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Manager on 1 Nov 2022
Dear Jakayla,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated when doing laundry people are rude disrespectful. I was waiting for dryer to finish. Someone took my clothes and dropped some on floor and left there NO bitcb tales my mmn
Stayed 1 night in Oct 2022
Response from Hotel Manager on 22 Oct 2022
Dear Brian,We're sorry to hear that you had a negative experience while doing laundry at our facility. We strive to provide a respectful and enjoyable environment for all of our customers, and we're sorry that you didn't feel that way during your visit. We hope you'll give us another chance in the future.Sincerely, Hotel Manager

2/10 Terrible

Francis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid online, walked in, walked right out and paid for something more expensive down the road. Don't stay here. There was sticky stains on the furniture, red stains on the walls, drunk people wandering the halls being "stalky". Immediate gut feeling of "do not sleep here".
Stayed 1 night in Sep 2022
Response from Hotel Manager on 22 Sept 2022
Dear Francis,Thank you for your kind feedback. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience and we understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager.

8/10 Good

Petrocelli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t have breakfast
Stayed 1 night in Sep 2022
Response from Hotel Manager on 8 Sept 2022
Dear Petrocelli, Thank you so much for your valuable feedback with four stars. I hope you were satisfied with everything, other than the lack of the breakfast that disappointed you. Our apologies. We promise to serve you much better, hotter, and a variety of food items on your next visit. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Shelly, whitehall

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Hotel Manager on 16 Jan 2023
Dear Shelly,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve on to earn a 5-star review on your next stay. Sincerely, Hotel Manager