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Beoordelingen van Hyatt Regency Toronto

4 out of 5
Hyatt Regency Toronto
370 King Street W, Toronto, ON

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 851 van 1519 beoordelingen" "
Gastenscore: 8 - Goed. 404 van 1519 beoordelingen" "
Gastenscore: 6 - Redelijk. 128 van 1519 beoordelingen" "
Gastenscore: 4 - Matig. 81 van 1519 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 1519 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the first place we received written info with local eateries, things to do, etc. Staff professional and friendly.
2 nachten verbleven in mei 2024

8/10 – Goed

Jean Francois

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well located, close to the Roger Center. Very bad soundproofing, you could follow the conversations in the neighbour's room.
3 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Good day Jean Francois, Thank you for taking the time to provide us with your feedback. Sorry to hear of the noise experienced during your stay. We can take greater measures to block your room in a quieter area of the hotel during your next visit. We hope to have the opportunity to welcome you back!All the best,

2/10 – Ontzettend slecht

Jonathan

Ils m’ont offert un upgrade que j’ai finalement du payer
2 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Good day Jonathan, Thank you for taking the time to provide us with your feedback. We view these surveys as an opportunity for growth & development, and we will be reviewing your survey with our Operations team. I am sorry for any confusion regarding your upgrade. We hope to have the opportunity to welcome you back soon and leave you with a more positive lasting impression. All the best,

10/10 – Uitstekend

Robert Ivan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
🤗
3 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Robert,Thank you for taking the time to provide us with your feedback! We look forward to the opportunity to host you again in the future!All the best,

10/10 – Uitstekend

Yvan, Ste-Catherine-de-la-J.C.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
3 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Yvan,Thank you for taking the time to provide us with your feedback! We look forward to the opportunity to host you again in the future!All the best,

6/10 – Redelijk

Corey

Positief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Corey,Thank you for taking the time to provide us with your feedback. We hope to be able to host you again!All the best,

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very satisfied with our stay, friendly staff,clean, perfect location,would definitely stay there again only one negative the pillows were very uncomfortable
2 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Maria,Thank you for taking the time to provide us with your feedback! We are glad you enjoyed the convenient location and friendly staff! Thank you also for your feedback on the pillows - we will review with the team. We look forward to the opportunity of welcoming you back soon! All the best,

6/10 – Redelijk

Pamela

Positief: Personeel en service, voorzieningen
Expensive
2 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Pamela,Thank you for your feedback. We do price ourselves according to demand and hope you did find value in being so conveniently located in the downtown core. We hope to have the opportunity to welcome you back in the future. All the best,

10/10 – Uitstekend

Aaron Coe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient downtown location close to major attractions and public transportation options. Staff is friendly and attentive and rooms are clean and well furnished.
3 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Good day Aaron,Thank you for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity to host you again in the future!All the best,

10/10 – Uitstekend

Rhonda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2024
Reactie van Steve op 21 mei 2024
Hi Rhonda,Thank you for taking the time to provide us with your feedback! We are glad you enjoyed the convenient location.We look forward to the opportunity to host you again in the future!All the best,

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Hi Lisa, Thank you for taking the time to provide us with your feedback! We look forward to the opportunity to host you again in the future!All the best,

10/10 – Uitstekend

Arun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hyatt Regency Toronto Team op 19 mei 2024
Thank you for your feedback. Glad you enjoyed your stay.

8/10 – Goed

Ferique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel, good staff, great location.
5 nachten verbleven in mei 2024
Reactie van Hyatt Regency Toronto Team op 19 mei 2024
Thank you for your feedback. Glad you had a wonderful stay.

8/10 – Goed

Joanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a permanent hum in my room so had a bad night on the 1st night so they moved us to a suite which was alot better.
2 nachten verbleven in mei 2024
Reactie van Steve op 17 mei 2024
Good day Joanne,Thank you so much for taking the time to provide us with your feedback. I am sorry to hear of the difficulties experienced with your original room, but happy to hear that a solution was found in quick order. We hope to have the opportunity to welcome you back again soon!All the best,

10/10 – Uitstekend

Jerel Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This a well-maintained, clean hotel located in an area that is safe and convenient. Highly recommended.
1 nacht verbleven in januari 2024
Reactie van Steve op 16 mei 2024
Good day Jerel Eric,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay at the Hyatt Regency Toronto. The staff was helpful every step of the way, and always with a smile. The facilities in the hotel were all clean and great. I enjoyed the fitness center daily before I went out and started my day. The hotel is in an ideal location that has you close enough to the entertainment district, but also close to the vibrant and “local” west side. There is a tram line directly outside of the hotel on King Street that gets you east and west throughout the city. There is also a subway stop just a few blocks away that can help with north and south travel. Almost everything is within walking distance including the Rogers Centre, CN Tower, Chinatown, and more. The stay could not have gone better. Thank you and I will be back. 5 stars!
4 nachten verbleven in mei 2024
Reactie van Steve op 16 mei 2024
Good day Christopher, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Juliette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le service est exellent et les employers sont vraiment serviable Bravo !!
2 nachten verbleven in mei 2024
Reactie van Steve op 16 mei 2024
Good morning Juliette,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Mathew

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Steve op 16 mei 2024
Good day Mathew,Thank you so much for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Lauren Diane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent. The continental breakfast was delicious and plentiful. The variety of food options were above what I would expect. Housekeeping staff were exceptional, ensuring we had clean towels, the bed was made and the water and coffee refilled. We were thrilled with the service.
3 nachten verbleven in mei 2024
Reactie van Steve op 16 mei 2024
Good day Lauren, Thank you so much for taking the time to provide us with your feedback. Great to hear you were able to enjoy the variety we are able to offer, and that housekeeping was very attentive. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

AdaM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in mei 2024
Reactie van Steve op 13 mei 2024
Good day Adam,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon.All the best,

8/10 – Goed

VB

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy walk from union station & rogers centre for ball game
1 nacht verbleven in mei 2024
Reactie van Steve op 13 mei 2024
Good day VB, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon.All the best,

10/10 – Uitstekend

Barbara Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Steve op 13 mei 2024
Good day Barbara,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon.All the best,

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to restaurants shops and theaters
1 nacht verbleven in mei 2024
Reactie van Steve op 7 mei 2024
Good day David,Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we look forward to welcoming you back again soon! All the best,

10/10 – Uitstekend

Ellina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hyatt regency is located in the proximity of Toronto convention center. It was very convenient to have a daily quick walk. Water in the room was a nice touch too. The bed and bedding were super comfortable!
1 nacht verbleven in mei 2024
Reactie van Steve op 7 mei 2024
Good day Ellina,Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we look forward to welcoming you back again soon! All the best,

6/10 – Redelijk

circe

Reisde met familie
Positief: Personeel en service
The bed are so uncomfortable, the pillow horrible. You can hear everything on the room form the others rooms and the hallway marking difficult to rest.
3 nachten verbleven in mei 2024
Reactie van Steve op 6 mei 2024
Good day Circe,Thank you for taking the time to provide us with your feedback. I am sorry to hear of the discomfort experienced during your stay. We view these surveys as an opportunity for growth and development and will be reviewing this with our Operations team internally. We hope to have the opportunity to welcome you back again and leave you with a more positive lasting impression. All the best,

8/10 – Goed

HENRY STUART

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I am a big fan of Hyatt properties, so I was not surprised to find a high-quality hotel in all respects. My only negative is the small bar which on Toronto Blue Jays nights is a disaster. There was a wonderful bartender, and she must have been made of steel to serve the crowd that was watching the hockey game. The hotel might consider adding a person on game nights.
2 nachten verbleven in april 2024
Reactie van Mitchy op 3 mei 2024
Good day Henry, thank you for taking the time to provide us with your feedback! We appreciate your in-depth survey, as this is a great opportunity for growth & development and understanding how we can better improve our guest experience. Thank you again,

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The excellent sraff
2 nachten verbleven in april 2024
Reactie van Mitchy op 2 mei 2024
Good day William,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon! All the best,

10/10 – Uitstekend

Leanne

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the service and the room was perfect
3 nachten verbleven in april 2024
Reactie van Mitchy op 2 mei 2024
Good day Leanne,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive, they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

8/10 – Goed

Dawna

4 nachten verbleven in april 2024
Reactie van Steve op 21 mei 2024
Hi Dawna,Thank you for taking the time to provide us with your feedback! We look forward to the opportunity to host you again in the future!All the best,

10/10 – Uitstekend

Randal Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, and very walkable to sports facilities.
4 nachten verbleven in april 2024
Reactie van Mitchy op 2 mei 2024
Good day Randal Kevin,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel to go to a game at Roger’s Center or go shopping at Eaton
2 nachten verbleven in april 2024
Reactie van Mitchy op 2 mei 2024
Good day Craig,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

6/10 – Redelijk

Ezequiel, Chevy Chase

Zakenreiziger
Positief: Personeel en service
Expensive for the quality (not up to most Hyatts).
2 nachten verbleven in april 2024
Reactie van Mitchy op 2 mei 2024
Good day Ezequiel,I am sorry to hear you did not have a great experience at the hotel. We view these surveys as an opportunity for growth & development and will be reviewing your survey internally to see how we can better improve our guest experience. Your feedback is invaluable for this process, and we hope to have the opportunity to welcome you back in the future and leave you with a more positive lasting experience. All the best,

4/10 – Matig

Lawrence

Reisde met partner
Lack of functional parking area elevators were a major nuisance. In house dining room menu was limited and food below average. Overall property felt cramped and outdated, with very small, non-functional in room bathroom.
2 nachten verbleven in april 2024
Reactie van Steve op 26 apr 2024
Hi Lawrence, Thank you for taking the time to provide us with your feedback. I am sorry to hear of the difficulties experienced during your visit. We view these surveys as an opportunity for growth & development, and will be reviewing your feedback with our Operations team internally. We hope to have the opportunity to welcome you back in the future and leave you with a more positive lasting impression. All the best,

8/10 – Goed

Bonnie

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Steve op 26 apr 2024
Good day Bonnie,Thank you for taking the time to provide us with your feedback. We look forward to the opportunity of hosting you again soon!All the best,

10/10 – Uitstekend

Amy, Long Lane

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is located in the heart of downtown Toronto where it has a lot of options to add to our itinerary for a short weekend visit. Excellent staff from the front desk, concierge, security officer down to housekeeping. Great experience with the best hotel in Toronto. Highly recommended!
3 nachten verbleven in april 2024
Reactie van Steve op 25 apr 2024
Good day Amy,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

RICHARD

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was well located for what my wife and I wanted to do. It was easy to get to and we felt safe.
2 nachten verbleven in april 2024
Reactie van Steve op 23 apr 2024
Good day Richard, Thank you for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 – Uitstekend

Maricel

2 nachten verbleven in april 2024
Reactie van Steve op 13 mei 2024
Good day Maricel,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon.All the best,

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location to many areas. Clean and nice Hotel
4 nachten verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Kevin,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

8/10 – Goed

Jennifer Amy

5 nachten verbleven in april 2024
Reactie van Steve op 10 mei 2024
Hi Jennifer,Thank you for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Mouloud-Beallah

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Mouloud-Beallah,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

8/10 – Goed

Shawn

3 nachten verbleven in april 2024
Reactie van Steve op 10 mei 2024
Hi Shawn,Thank you for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Shauna-Lyn

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Shauna-Lyn,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Voorzieningen
Busy with construction etc. just big city issues.
1 nacht verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Leslie,Thank you for taking the time to provide us with your feedback. The city is definitely continuing to grow around us... maybe it will even be finished some day! We hope we were able to at least make your stay comfortable and provide you with an enjoyable experience. All the best,

10/10 – Uitstekend

Kirsty

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Steve op 17 apr 2024
Good day Kirsty,Thank you so much for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back soon!All the best,

8/10 – Goed

andrea

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good stay. Good location. Parking expensive.
1 nacht verbleven in april 2024
Reactie van Steve op 17 apr 2024
Good day Andrea,Thank you for taking the time to provide us with your survey! We hope to welcome you back soon. All the best,

8/10 – Goed

Giles Christopher, Amherst

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for this year’s opening weekend of the Bluejays, an annual event. This was our first stay at the Hyatt Regency. First impressions were very nice and the stay were very welcoming and amendable as we arrived a few hours before check-in. Our room was very clean. The decor is a bit dated, but has all the electronic conveniences such as PC dock, modern smart TV. Our room was a bit peculiar as the bathroom door was a pocket design and it was a challenge to get it to latch. Further the door and a panel on the bathroom wall were frosted glass, which may be a privacy issue for some, but more of a nuisance when someone other than yourself uses the bathroom in the middle of the night. Lit up the entire room. Location to the Rogers Centre, stores, transportation and restaurants was top shelf. Uber was easy if required. Special shout out to Zak of the hotel staff, who went out of his way to ensure we had a great stay. Thank you to him.
3 nachten verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Giles,Thank you for taking the time to provide us with your feedback! We appreciate your in-depth survey, as this is a great opportunity for growth & development and understanding how we can better improve our guest experience. Thank you again,

10/10 – Uitstekend

Allison M

4 nachten verbleven in april 2024
Reactie van Steve op 6 mei 2024
Good day Allison, Thank you for taking the time to provide us with your feedback! We look forward to the opportunity to host you again soon!All the best,

8/10 – Goed

Alison

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is beautiful and in a good location, the only down fall was that the sleep setup was uncomfortable. The bed sheets and comforter felt like sleeping in bags, the pillows were uncomfortable and the bed was really hard. Other than that it was clean, the staff was friendly, and it was in a good area.
Reactie van Steve op 15 apr 2024
Good day Alison,Thank you for taking the time to provide us with your feedback. We view these surveys as an opportunity for growth & development, and we will be addressing this with our team internally to see how we can continually enhance our guest experience. Thank you again and we hope to have the opportunity to welcome you back soon. All the best,

10/10 – Uitstekend

Amenah

Reisde met partner
Positief: Voorzieningen
The room was clean. I loved the hotel. Everything is with a walking distance great for a get away weekend. I totally will be booking there again
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Amenah, I am glad we were conveniently located for your weekend getaway! We hope to welcome you back again soon!All the best,

10/10 – Uitstekend

Troy

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Great place to stay and very friendly staff
2 nachten verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Troy,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,