Uitzicht op de stad

Beoordelingen van Marriott Downtown at CF Toronto Eaton Centre

4 out of 5

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 669 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 1004 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Glenn

6 nachten verbleven in maart 2024
Reactie van Joanna op 9 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Prima hotel in het centrum van Toronto. Maatregelen tijdens de pandemie waren prima. Zeer prettig verblijf geweest! Aanrader voor een stedentrip naar deze indrukwekkende en bruisende stad.
4 nachten verbleven in oktober 2021
Reactie van Jose op 28 okt 2021
On behalf of the entire hotel team, I want to thank you for sharing about our staff and comfort of our rooms. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to go, great staff
7 nachten verbleven in juli 2021
Reactie van Jose op 17 jul 2021
Good evening, Thank-you for staying with us during your most recent trip to Toronto. It is our pleasure to have you in our hotel. Your feedback is invaluable to us. We look forward to welcoming you back the next time your travel plans bring you to Toronto!

10/10 – Uitstekend

CAROL, Essex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jose op 3 mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty and we hope to welcome you again soon.

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jose op 3 mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty and we hope to welcome you again soon.

6/10 – Redelijk

Julie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Homeless camp was unsettling.
1 nacht verbleven in april 2024
Reactie van Jo op 24 apr 2024
Dear guest,We're sorry to hear that you found the presence of a homeless camp unsettling during your stay. Ensuring the safety and comfort of our guests is our top priority, and we understand that such situations can impact the overall experience.While we strive to maintain a safe and welcoming environment around our property, we recognize that external factors beyond our control may sometimes affect the surrounding area. We take such feedback seriously and will continue to work with local authorities and community organizations to address any concerns and support efforts to assist those in need.Your feedback is important to us, and we appreciate you bringing this matter to our attention.

10/10 – Uitstekend

Kayla

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was excellent. We booked the hotel because we were seeing a show at scotiabank arena. We were able to walk to the arena with no issues. Pool was super tiny but the hot tub was nice. Very close to the mall for shopping and it was easy to find spots in the parking garage. The body wash in the shower was did not have a super pleasant scent but the overall room felt very clean. TV remote was a bit difficult to work as well, not sure if the batteries were dying! We would absolutely consider staying here again and it met all of our travel needs!
2 nachten verbleven in april 2024
Reactie van Jo op 18 apr 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent stay at our property and that it met your travel needs.It's great to know that our convenient location made it easy for you to walk to the Scotiabank Arena for your show, and that you found the parking garage and nearby shopping mall convenient as well.Regarding the TV remote, we apologize for any difficulties you encountered. We will make sure to check the batteries to ensure they are functioning properly.We're thrilled that you would consider staying with us again, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel! Meeting room was nice and service was exceptional. Short walk to mall and lots of shopping and restaurants. Ralph in the restaurant went above and beyond with recommendations. The Par Bar swing suite was an amazing touch. Pool was beautiful and warm and hot tub was nice too on the top floor. Would definitely return when I have the spare money to spend.
2 nachten verbleven in april 2024
Reactie van Joanna op 17 apr 2024
Dear guest,Thank you for your fantastic review! We're thrilled to hear that you had such a great experience during your stay with us. It's wonderful to hear that you enjoyed our meeting room, exceptional service, and convenient location near the mall and various dining options. We'll be sure to pass along your compliments to Ralph for going above and beyond with his recommendations.We're delighted that you enjoyed our Par Bar swing suite and that you found our pool and hot tub to be beautiful and enjoyable. Your satisfaction is important to us, and we're glad that we could provide you with a memorable experience.Thank you for choosing to stay with us, and we look forward to welcoming you back when you have the opportunity to return. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found the facilities very clean and the staff very helpful. The food was exceptional, definitely a smart upgrade. Our favorite Marriott so far!
2 nachten verbleven in april 2024
Reactie van Joanna op 16 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 – Uitstekend

Muzhi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is in a great location and the staff is very friendly and professional.
1 nacht verbleven in april 2024
Reactie van Jose op 15 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Meredith

1 nacht verbleven in april 2024

10/10 – Uitstekend

Nicole

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent service. Beautiful hotel.
1 nacht verbleven in april 2024
Reactie van Joanna op 16 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

8/10 – Goed

Petrice

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean, great location
3 nachten verbleven in april 2024
Reactie van Jose op 13 apr 2024
Dear Petrice,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, pool facilities could be cleaner - mildew apparent in places
1 nacht verbleven in maart 2024
Reactie van Joanna op 9 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Monique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff
5 nachten verbleven in maart 2024
Reactie van Joanna op 9 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
“I recently had the pleasure of staying at this hotel and was thoroughly impressed with the quality of the accommodations and the exceptional service provided by the staff. They truly went above and beyond to ensure a comfortable and welcoming experience. However, I feel it’s important to note that there is a homeless encampment situated behind the hotel. This situation presents a complex challenge, not only regarding guest safety but also touching upon broader societal issues. While the hotel itself offers a remarkable stay, potential guests should be aware of this aspect to make an informed decision.”
1 nacht verbleven in januari 2024
Reactie van Jose op 7 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 – Goed

HIEP QUANG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near downtown, easily accessible
2 nachten verbleven in maart 2024
Reactie van Jose op 4 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 – Goed

Lesley

Positief: Netheid, personeel en service
The hotel beds were too soft but they were nice to offer a microwave if needed and provide to hotel room.
8 nachten verbleven in maart 2024
Reactie van Jose op 4 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Nataliya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Decent breakfast. Amazing staff.
3 nachten verbleven in maart 2024
Reactie van Joanna op 2 apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

4/10 – Matig

Danny

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pool and hot tub were dirty and hot tub was cold
2 nachten verbleven in maart 2024
Reactie van Joanna op 2 apr 2024
Dear guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with the cleanliness of the pool and the temperature of the hot tub during your stay.Maintaining clean and properly functioning amenities is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address these issues promptly with our maintenance team to ensure that they are resolved and do not occur again in the future.We appreciate your patience and understanding, and we hope that this isolated incident does not deter you from choosing to stay with us again in the future.

10/10 – Uitstekend

Mirou

Reisde met familie
Positief: Voorzieningen
Welcoming staff
2 nachten verbleven in maart 2024
Reactie van Joanna op 2 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property in a great local area with very friendly staff and clean property.
1 nacht verbleven in maart 2024
Reactie van Joanna op 2 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 – Uitstekend

mariel, Henderson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient
4 nachten verbleven in maart 2024
Reactie van Joanna op 1 apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 – Uitstekend

Krystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect!
1 nacht verbleven in maart 2024
Reactie van Joanna op 1 apr 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 – Uitstekend

Shannon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer Service was great
5 nachten verbleven in maart 2024
Reactie van Jose op 28 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 – Goed

Sally

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was lovely. Restaurant overpriced and not great. Area very "downtown" - upscale mall nearby but otherwise many fairly unappealing Asian greasy spoons.
7 nachten verbleven in maart 2024
Reactie van Jose op 4 apr 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. I shared your comment on pricing on our food items in TRIOS Bistro with our restaurant manager. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Timothy

3 nachten verbleven in maart 2024
Reactie van Jose op 28 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Shannon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's been a bit since I last stayed in Toronto. Much quieter than expected. Clean bathroom and room. We loved the shower heads the eucalyptus body wash scent. Only suggestion would be to offer more towels. Another thing I loved was the pillow spray. This was a good touch! I would definitely return on my next trip to T.O
1 nacht verbleven in maart 2024
Reactie van Joanna op 26 mrt 2024
Dear guest,Thank you for choosing to stay with us during your recent visit to Toronto! We're delighted to hear that you had a pleasant experience overall.It's great to know that you found your room and bathroom to be clean and enjoyed the shower heads and eucalyptus body wash scent. We're thrilled that these amenities added to the comfort and enjoyment of your stay. You are always welcome to request for more towels by calling the 'At Your Service' or the Front Desk.I apologize if this information wasn't relayed to you at check in. We're also glad to hear that you appreciated the pillow spray. We aim to provide little touches that enhance the overall experience for our guests, and we're thrilled that you enjoyed this feature.Thank you for your kind words, and we look forward to welcoming you back on your next trip to Toronto

10/10 – Uitstekend

Shonette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
$50 a day for parking!!!!! Ridiculous!!! Guests not waiting until you leave the elevator. Iced tea lovely!!
1 nacht verbleven in maart 2024
Reactie van Jose op 24 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jose op 24 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Jody

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great!
2 nachten verbleven in maart 2024
Reactie van Jose op 21 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Melody Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly
3 nachten verbleven in maart 2024
Reactie van Jose op 21 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jose op 21 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 – Goed

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jose op 21 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really liked the convenience of the lounge.
1 nacht verbleven in maart 2024
Reactie van Jose op 16 mrt 2024
Dear Victoria,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Margo

Great location
1 nacht verbleven in maart 2024
Reactie van Jose op 16 mrt 2024
Dear Margo,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service en voorzieningen
Great spot for a couple nights in Toronto! Very clean and safe. Pool and hot tub seemed crowded always but the gym is very nice. Centrally located to everything you want and need. Would definitely stay again!
2 nachten verbleven in maart 2024
Reactie van Jose op 16 mrt 2024
Dear Nick,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Kim, Port Colborne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool and whirlpool for the kids. Elite lounge was great!!
2 nachten verbleven in maart 2024
Reactie van Jose op 16 mrt 2024
Dear Kim,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

4/10 – Matig

John

Reisde met familie en kleine kinderen
Room wasn’t ready at check in even though I called ahead and put a request for a 3pm check in (room wasn’t ready until 4:30pm). Toilet was clogged in our room. From 3:30 am until morning the room smelled like sewage.
1 nacht verbleven in maart 2024
Reactie van Joanna op 12 mrt 2024
Dear guest,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We understand the importance of a smooth and timely check-in process, and we regret that we fell short of meeting your expectations in this regard. Your request for a 3:00 PM check-in time had been noted. However, our regular check in time is 4pm and any early check in is not guaranteed as it is based upon availability. We apologize for the delay in having your room ready. Additionally, we apologize for the inconvenience caused by the clogged toilet in your room and the unpleasant odor you experienced during the night.Your comfort and satisfaction are our top priorities, and we hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve during your next visit.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Joanna op 12 mrt 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

6/10 – Redelijk

Pasqualino

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Missing dring wall in bottlrs
1 nacht verbleven in maart 2024
Reactie van Jose op 16 mrt 2024
Dear Pasqualino,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.I appreciate if you can give some insights on where we fall short of your expectations with regards to our guest service.Thank you for your loyalty as a Marriott Bonvoy Silver Elite member. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Christopher

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the inside of the hotel was great. Too many tents and homeless people living outside. Didn't really want to go outside after dark
2 nachten verbleven in maart 2024
Reactie van Joanna op 12 mrt 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you enjoyed the interior of our property.We understand your concern regarding the presence of tents and homeless individuals outside the hotel, especially after dark. While we strive to provide a safe and comfortable environment for all our guests, we recognize that external factors such as these can impact your overall experience.Please rest assured that we take the safety and security of our guests very seriously, and we are actively working with local authorities and community organizations to address this issue to the best of our ability.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.

10/10 – Uitstekend

David

7 nachten verbleven in februari 2024
Reactie van Jose op 28 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Francois

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ALL GOOD
4 nachten verbleven in maart 2024
Reactie van Jose op 9 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Amarpreet, Canton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great, comfortable stay.
2 nachten verbleven in maart 2024
Reactie van Jose op 7 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Mailyng

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellently located
Reactie van Jose Roxas op 7 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Carmela Valentina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Jose op 3 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 – Goed

Rachel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was lovely except for the greasy fingerprints all over the fridge and a few other things. Some dust on the carpets around the furniture. Everything else was amazing!
1 nacht verbleven in februari 2024
Reactie van Joanna op 27 feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.I apologize for the dust in the carpet. I will address this with the housekeeping team. We look forward to welcoming you back in the future.

8/10 – Goed

Sarah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kind and helpful staff. Clean rooms.
1 nacht verbleven in februari 2024
Reactie van Joanna op 27 feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 – Uitstekend

Salum, Brampton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Maizing customer service safety is great food a maizing close to Eaton Centre I can’t wait to come back again
2 nachten verbleven in februari 2024
Reactie van Joanna op 27 feb 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.