Dear Guest I'm sorry to read that she even experienced a nightmare at check-in, I remember she was sitting comfortably on the sofa waiting for us to solve the problem. Unfortunately it can happen that something breaks in a room, as in this case, a problem in the bathroom, and you may understand that, in the middle of August, it is not easy to be able to solve it immediately, so we promptly tried to find another accommodation for your colleague at another accomodation. But, again for the reason that we were in very high season, other hotels also had difficulty in hosting his colleague. I don't think it's a problem of organization of services, it was just unfortunate, the important thing is that in the end you managed to have your room, and also your colleague, and to sleep comfortably.

Buongiorno e grazie per la recensione. La struttura si trova in pieno centro storico ed è possibile raggiungerla in macchina, fino vicino al portone di ingresso, per scaricare i bagagli. Ora, non so quali vie "intransitabili" il navigatore le abbia fatto percorrere, ma, le assicuro che per arrivare si percorre solo una strada larga e comoda per l'auto. Poi, in qualsiasi centro storico d'Italia, trova strade strette, nello specifico, piene di storia e cultura siciliana e trapanese! Ma, certamente sono aree solo pedonali. E per il parcheggio riservato, ribadisco che ci troviamo nel centro Storico, non esistono strutture con parcheggio riservato qui in centro, le abbiamo infatti indicato quello pubblico, a soli 100 metri e molto economico. In bassa stagione (lei è stato qui a gennaio), la reception non è presidiata tutto il tempo, vista la poca affluenza di turismo a Trapani, ma, come le abbiamo spiegato, siamo super disponibili per ogni esigenza e pronti ad aiutarla al bisogno, subito presenti se necessario.

THANK YOU! :-)

grazie! :-)

Dear Mr. Basilio the hotel has access codes to ensure fast check-in and quick access to the room, the same method you used to get to your room. I do not see what the discomfort may be, rather it is a procedure that is much appreciated by guests, since the reception is not open 24 hours a day. As for the shower I doubt you found it dirty because cleaning is one of our strengths and above all I strongly doubt that there has been mold. The bathrooms are brand new, the hotel has recently been renovated. regards

thank you!!! :-)

Grazie per la recensione

Thank you !!! :-) Laura

Thank you for your review Peter! Beds and pillows are very new...maybe you could ask for lower pillows, we could supply them! best regards Laura

Gracias Pablo! :-)

Grazie!!!!! Laura

grazie!! accogliamo con piacere tutti i buoni consigli! speriamo di rivedervi presto!!! un

Grazie Roberta!! Tornate a trovarci! un saluto Zibibbo staff