Hi Baltazar,Thank you for your kind words! We're delighted to hear that you enjoyed our service. We strive to provide excellence in every aspect of your experience. We hope to have the pleasure of welcoming you back again soon!Selina TeamThanks & Regards,

Hi Cornellia,Thank you for your feedback! We appreciate your review and hope to exceed your expectations in the future. If there's anything specific you'd like us to improve upon, please let us know.Selina TeamThanks & Regards,

We're thrilled to hear that you had an amazing experience during your stay with us! It's wonderful to know that you enjoyed the convenience of your own TP room, with the added bonus of being steps away from the beach. We're delighted that you found our restaurant's food to be great and that you were able to fully enjoy our pool and beachfront amenities. It sounds like you had a fantastic time soaking in the vacation vibe with the DJ and dancers on the beach!Ensuring our guests feel safe and well taken care of is of the utmost importance to us, and we're glad that our staff and location contributed to your peace of mind. We're thrilled that you found our location convenient and easy to navigate, allowing you to explore the surrounding restaurants and shops with ease.Thank you for your kind words and for choosing to stay with us! We can't wait to welcome you back for another memorable stay in the future. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know. See you soon!

We're truly sorry to hear about your disappointing experience during your stay at Selina Tulum. Your feedback is incredibly important to us, and we apologize for falling short of your expectations. It's concerning to hear about the issues you encountered with the rooms, including the plumbing, lack of hot water, and presence of ants. We strive to provide comfortable and enjoyable accommodations for all our guests, and we regret that we missed the mark in your case.We're also sorry to hear that you were not satisfied with your experience at our beach club and found the food and drink options to be mediocre and overpriced. We understand the importance of providing high-quality amenities and services, and we apologize for any disappointment you experienced.We appreciate your honesty and regret that we were unable to provide you with a more positive experience. Please know that we take your feedback seriously, and we will address these issues internally to prevent similar incidents from occurring in the future.If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with a much-improved experience in the future.

Agradecemos tus comentarios y nos alegra saber que disfrutaste de nuestra ubicación privilegiada, hermosa playa y vistas espectaculares. Lamentamos sinceramente cualquier inconveniente causado por el ruido en tu habitación debido a la música. La comodidad y la tranquilidad de nuestros huéspedes son de suma importancia para nosotros, y tomaremos medidas para abordar este problema y garantizar que futuras estancias sean más placenteras. Agradecemos tu comprensión y esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia más satisfactoria. Si hay algo en lo que podamos mejorar o si tienes alguna otra pregunta o inquietud, no dudes en contactarnos directamente. ¡Esperamos verte pronto!

Dear Dalia,Thank you for sharing your thoughts on your recent stay. Your comments are valuable, and we will consider them as we strive to provide a more diverse experience for all guests.We hope to have the chance to welcome you back and provide an even better experience in the future.Best regards,

Hi George,We're truly sorry to hear about your negative experience. Please reach out to us directly to discuss any concerns you may have so that we can address them promptly and ensure your satisfaction in the future. Your feedback is invaluable to us.Selina TeamThanks & Regards,

Dear guest,Thank you for sharing your feedback with us. We appreciate your comments on the location.Your comments are valuable, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,

Dear Dianne,Thank you for the positive review! We're glad you enjoyed your stay at Selina Tulum.

Dear guest,Thank you for the positive review! We're glad you enjoyed the room upgrade and had a perfect stay at Selina Tulum. We can't wait to welcome you back!Best regards,

Dear Marin,Thank you for sharing your recent Tulum experience. We appreciate your positive comments on our prime location. We apologize for the issues you faced with pricing, minimum spending, and beach vendors. Your feedback is invaluable, and we are committed to addressing these concerns to improve our guests' overall experience. We hope to welcome you back and provide a more enjoyable stay.

Dear Danilo,Thank you for the positive review! We're glad you enjoyed your stay at Selina Tulum. We can't wait to welcome you back!

Estimado Gustavo,¡Gracias por compartir tu experiencia con nosotros! Nos complace saber que disfrutaste de nuestra excelente ubicación.Nos alegra saber que encontraste útil nuestra área de co-work con conexión a internet, y que la cocina común con refrigerador y estufa añadió comodidad a tu estancia. Agradecemos tu preferencia y esperamos recibirte nuevamente en Selina para futuras experiencias excepcionales.

We are Very glad :)

Thank you Angel, We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon!Thanks & Regards, Selina

Thank you Maura, We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon!Thanks & Regards, Selina

Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Thanks & Regards,Nicole

Hi Fidel, Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. Safe travels!Thanks & Regards,Nicole

Thank you André, We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon!Thanks & Regards, Selina

thank you very much jack! Next time you visit us tell us how we can improve even more so that your experience is 100% satisfactory! We are very interested in your opinion

Hi Anhel,Thank you for your review! We're glad you enjoyed your stay and found our staff welcoming and helpful. We apologize for any inconvenience caused by the noise from the nearby club. We're delighted you loved our place and hope to see you again soon!Selina TeamThanks & Regards,

Hi Dhiraj,Thank you for the positive feedback! We're glad you enjoyed your experience.Selina TeamThanks & Regards,

Hi Jose,Thank you for your feedback! We appreciate your comments on our property. We strive to provide a variety of room sizes to accommodate different preferences. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Selina TeamThanks & Regards,

Hi Ernesto,Thank you for the positive feedback on our staff's attention! We appreciate it.Selina TeamThanks & Regards,

Hi,We appreciate your feedback. We're sorry to hear that the beach did not meet your expectations and that you found it below satisfactory. Thank you for bringing these points to our attention.Selina TeamThanks & Regards,

Hi Brooke,Thank you for sharing your feedback. We apologize for any inconvenience caused by the loud music. We understand the importance of relaxation and sleep for our guests and will take your comments into consideration for future improvements.Selina Team,Thanks & Regards,

Hi Sarah,Thank you for sharing your feedback. We apologize for any inconvenience caused by our front desk staff's behavior and appreciate your recognition of Karina's helpfulness and Marcial's hospitality. We'll address your concerns internally to ensure better service in the future. We hope you reconsider staying with us again.Selina TeamThanks & Regards,

Hi,Thank you for your feedback. We're sorry to hear about your experience. We'll address the issue with our staff to ensure a more positive stay for future guests.Selina TeamThanks & Regards,

Hi Lauren,Thank you! We're delighted you enjoyed your stay at Selina Tulum and found our amenities and staff to be exceptional. We hope to welcome you back soon!Selina TeamThanks & Regards,

Hi Max,Thank you for your feedback! We're glad you enjoyed your stay at Selina Tulum and found the price and amenities to be great. We're sorry to hear about the discomfort with the bed and the issue with the jetted tub's hot water. However, we're pleased that you found the property nice and the staff great. We appreciate your kind words and look forward to welcoming you back to Selina Tulum in the future!Selina TeamThanks & Regards,

Hi,We apologize for the disappointing experience you had during your stay. While we appreciate your positive feedback regarding our central location and restaurant food, we deeply regret that you found our staff unkind and unhelpful. We strive to create a welcoming and hospitable environment for all our guests, and we're sorry if we fell short of this during your visit. We also regret any inconvenience caused by the noise from the parties held at the hotel, and we apologize for not informing you in advance. Your feedback is valuable to us, and we will use it to improve our services and communication in the future. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience.Selina TeamThanks & Regards,

Hi IRena,Thank you for your feedback. We're glad you appreciated our lovely location and beautiful property grounds. We apologize for the issues you encountered with the tub and towel service, but we're pleased to hear that our front desk team rectified them promptly. We understand your concerns regarding noise from the beach club. We take these matters seriously and will address them accordingly. We're happy to hear you enjoyed the restaurant and breakfast offerings. We hope to have the opportunity to welcome you back in the future with improved facilities and security measures.Selina Team,Thanks & Regards,

Thank you for bringing this issue to our attention. I sincerely apologize for the service you received. Please do not hesitate if you want to contact me directly and I will personally make sure this situation is made right for future guests.

Thank you Juan for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details :)

Thank you Fanny for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details :)

Thank you for taking the time to leave a review and give us all your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details and truly happy to read you spent a great time overall Selina Tulum!

Gracias Angel por tu gran calificación y reseña. Nos da mucho gusto que era todo lo que esperabas para unas grandes vacaciones. Tomaremos en cuenta el comentario del teepee para mejorarlos y así tener asegurar tener una estancia 100% satisfactoria.

Thank you Marimar for your comment. Difficult to know exactly what happened but we are constantly working to improve our customer service to deliver a better experience to all our guests.

Hola Ian, we are truly sorry to read you didn't had the best time with us. We didn't had any negative comment of food or ice from anyone else in the hotel the same days you stayed so it's difficult to know what exactly happened, but we will double check with the restaurant. About toilets, they were fixed right away.

Hola Nadia, qué pena que tu estancia no fue como lo esperabas. Día con día mejoramos nuestra calidad en el servicio, nuestras instalaciones y nuestro programa de actividades incluidas en tu estancia. Esperamos nos des una segunda oportunidad y nos visites de nuevo para tener una mejor experiencia. Saludos,

Estimada Nadia,Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas y agradecemos tu feedback. Nos encantaría conocer más detalles sobre los aspectos que afectaron tu estancia para poder abordar y mejorar. Nuestra prioridad es la satisfacción de nuestros huéspedes, y tomaremos tus comentarios en consideración para ofrecer experiencias más positivas en el futuro. Esperamos tener la oportunidad de recibirte nuevamente y cambiar tu percepción de Selina.