6/10 – Redelijk
Adam G.
13 jun 2025
Great Location, Inexcusable Customer Service
Great Location. Spacious rooms. AC worked very. BBQ is present, but the metal grill surface was delaminating chunks of metal when brushed with provided cleaning tool. Unusable.Larger beds were uneven and separated a bit overnight. Towels weren't the greatest quality.Hand soap in all bathrooms was a small hard bar (hotel soap). Toilet paper was single ply.Most egregious issue was the Host's response to a simple request for additional bags. I was staying with a larger group (6 adults, 5 kids) for 5 days. I was required to register each guest with Tybee Vacation Rentals, which I did. This rental entity conducted all business through their website/system and only used VRBO to source me as a guest. Part of the check out checklist is to take out all trash. The rental had only a few replacement trash bags to spread across the nearly dozen trash receptacles in the rental. We obviously ran out (large group), and I requested more. I was told [paraphrasing] "Sorry for the inconvenience, but that's all the rental comes with. Provide your own". I replied to that message asking for confirmation of their denial of such a simple request. My reply was ignored.I don't write reviews. But this experience was Inexcusable to me. To not provide the means to perform their requested checklist items, a very simple request (or point me in the right direction?) when I paid 5,600... shocking. Subpar service shouldn't get a pass in this economy. Disappointing.
Adam G.
4 nachten verbleven in juni 2025