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Beoordelingen van The Embassy Valletta Hotel

4.5 out of 5
The Embassy Valletta Hotel
Strait street 173, Valletta

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 221 van 300 beoordelingen" "
Gastenscore: 8 - Goed. 63 van 300 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 300 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 300 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 300 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel

1 nacht verbleven in juni 2022

10/10 – Uitstekend

Tina

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the staff everyone was very helpful and polite. I would stay there again
1 nacht verbleven in mei 2024
Reactie van Guest Relations Manager op 20 mei 2024
Dear Tina,Thank you for your feedback! We're delighted to hear that you found our staff helpful and polite. We're glad you had a positive experience and look forward to welcoming you back in the future.Best Regards,Elisa

10/10 – Uitstekend

Aliyyat

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Relations Manager op 15 mei 2024
Thank you. We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely good staff who provided excellent service at all times. Best hotel experience we've ever had.
3 nachten verbleven in mei 2024
Reactie van Guest Relations Manager op 10 mei 2024
Dear John,Thank you very much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff provided you with excellent service throughout your time at The Embassy Valletta Hotel. It's our aim to ensure that every guest has a memorable and pleasant experience, and we're thrilled that we were able to exceed your expectations. We truly appreciate your feedback and hope to welcome you back again in the future for another wonderful stay!Best Regards,Elisa

10/10 – Uitstekend

Gillian Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel with very friendly and caring staff. The rooms were clean and comfortable. The food was excellent and Lots of it. I felt very well looked after
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 6 mei 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service and ensuring our guests feel comfortable and well cared for throughout their time here. We hope to welcome you back again soon for another fantastic experience!Best Regards,Elisa

10/10 – Uitstekend

Carolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly, spoke excellent English and very helpful. Lovely room with small balcony and partial view of the sea. Fridge in room, comfortable bed, kettle and coffee machine. Excellent location within easy walking distance of all the main attractions of Valletta. Lots of restaurants, bars and shops in the local vicinity. Ideal hotel for a short city break.
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 29 apr 2024
Thank you for your wonderful feedback! We're delighted that you found our staff friendly, helpful, and proficient in English. It's great to hear that you enjoyed your lovely room with a small balcony and partial sea view, as well as the amenities like the fridge, comfortable bed, kettle, and coffee machine.We're glad our central location made it convenient for you to explore all the main attractions of Valletta, and that you found plenty of dining, entertainment, and shopping options nearby.The Embassy Hotel strives to be the ideal choice for a short city break, and we're thrilled that you had such a positive experience with us. We hope to welcome you back for another enjoyable stay in the future. Best Regards,Elisa

10/10 – Uitstekend

Ruben

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ubicación inmejorable y los servicios excelentes
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 29 apr 2024
Thank you for your kind words! We're thrilled that you found our location unbeatable and enjoyed the excellent services we provide at The Embassy Hotel.Ensuring our guests have a comfortable and memorable stay is our priority, and we're delighted to hear that we met your expectations.We look forward to welcoming you back for another fantastic experience. Best Regards,Elisa

10/10 – Uitstekend

Vlasta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing roof terrace. Nice and clean with excellent service
1 nacht verbleven in april 2024
Reactie van Guest Relations Manager op 29 apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our amazing roof terrace and found it clean with excellent service. Providing a pleasant and enjoyable experience for our guests is always our top priority.We hope to have the pleasure of welcoming you back to The Embassy Hotel soon.Best Regards,Elisa

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really good hotel in the center of Valetta - ideal for sightseeing, dining and nightlife. Hotel itself has a great restaurant on the roof of the building with stunning views and also a heated swimming pool! The staff could not be nicer or more welcoming. We would like to stay there again.
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 29 apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at The Embassy Hotel and that our central location, rooftop restaurant with stunning views, heated swimming pool, and welcoming staff added to your experience.We would be delighted to welcome you back for another stay whenever you're in Valetta! Looking forward to hosting you back!Best Regards,Elisa

8/10 – Goed

Hailing

3 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 15 mei 2024
Thank you. We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

stephen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel in every way
4 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 17 apr 2024
Dear Stephen,We're thrilled to hear that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in every way. Thank you for your kind words, and we hope to have the pleasure of welcoming you back soon for another wonderful stay!Best Regards,Elisa

10/10 – Uitstekend

Jean-Philippe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel très agréable, proximité de tout les lieux, hôtel agréable et très bien situé
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 9 apr 2024
Dear Jean-Philippe,Thank you for your feedback! We're delighted to hear that you found our staff pleasant and enjoyed our hotel's convenient location. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards,Elisa

10/10 – Uitstekend

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a good, spacious room with a comfortable bed, large shower and a lovely view. The staff was very friendly and helpful and the rooftop restaurant was very good; again with a great view. The decor everywhere was very stylish. The hotel is in a perfect spot for all the sights, shopping, restaurants, bars and within easy reach of the harbour for boat trips. The only negatives were that our balconies (we had two) were very small and there was only one chair between the two of them! (We did not point this out to the staff though, so we probably should have!) On the Friday and Saturday nights it was pretty noisy until about 2 in the morning and the windows and curtains did not shut the noise out. However, this did not spoil our enjoyment of our stay there and the noise was singing and happy shouting - just people having a good time (no trouble of any kind as far as we could tell).
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 9 apr 2024
Dear Gail,Thank you for your detailed feedback on your recent stay with us. We are delighted to hear that you enjoyed the comfort and amenities of your room, including the spaciousness, comfortable bed, and lovely view. It's wonderful to know that our staff contributed to making your stay memorable with their friendliness and helpfulness. We're also glad you had a positive experience at our rooftop restaurant, and that you appreciated the stylish decor throughout the hotel.We're pleased to hear that our location was convenient for you to explore the city's sights, shopping, restaurants, bars, and harbor for boat trips.Regarding your feedback about the balconies and noise levels, we apologize for any inconvenience caused. We appreciate your understanding and will certainly take your comments into consideration for future improvements. Our goal is to ensure that all aspects of your stay meet or exceed your expectations, and we regret any shortcomings in this regard.Despite the minor inconveniences, we're thrilled that you still enjoyed your overall stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,Elisa

10/10 – Uitstekend

Vladimir

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top Hotel
4 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 8 apr 2024
Dear Vladimir,Thank you for your review! We're delighted to hear that you found our hotel to be top-notch. It's always our goal to provide a memorable and enjoyable experience for our guests.We look forward to welcoming you back soon!Best Regards,Elisa

10/10 – Uitstekend

Michelle Dee, Southampton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice rooms, staff were friendly, food was great
6 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 8 apr 2024
Dear Michelle,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, delicious food, and comfortable accommodations, so it's always rewarding to receive positive feedback like yours. We'll be sure to share your review with our staff—it will definitely put a smile on their faces! We look forward to welcoming you back again soon.Best Regards,Elisa

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here 18 months ago and were equally happy with this visit. The location of the hotel is excellent, the staff could not be more helpful and we would definitely stay again on an expedia package. Only warning I'd give is that our room this time was on the street and was a little nosier on Friday night. It didn't disturb us but light sleepers might struggle?
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 31 mrt 2024
Dear Sarah,Thank you for sharing your experience! It's wonderful to hear that you had another enjoyable stay at the hotel. Indeed, a convenient location and helpful staff can make a significant difference in the overall experience. Your heads-up about the potential noise on Friday nights is valuable for those who might be sensitive to it. We do have inner-facing rooms away from the street for light sleepers. We hope to welcome you back in the near future!Best Regards,Elisa

10/10 – Uitstekend

Michelina

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here and we were so pleased with the hotel and the staff. We will definitely be back as we live in Gozo. Perfect location in Valetta where you can walk to everything.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Manager op 29 mrt 2024
Dear Michelina,Thank you for choosing to stay with us during your first visit! We're thrilled to hear that both our hotel and staff exceeded your expectations. It's fantastic to know that you had such a positive experience that you're already planning to return, especially given your proximity to Gozo. Our location in Valletta does offer the convenience of being within walking distance to everything, and we're glad you found it perfect for exploring the city. We look forward to welcoming you back soon for another wonderful stay!Best Regards,Elisa

10/10 – Uitstekend

Susannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 29 mrt 2024
Thank you for your positive review! We hope to have the pleasure of hosting you back soon!Best Regards,Elisa

10/10 – Uitstekend

Lyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel centrally located for all the sites and restaurants in Valletta.
4 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 18 mrt 2024
Dear Lyn,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a lovely experience at our hotel and that you found our central location convenient for exploring all the sites and restaurants in Valletta.At The Embassy Valletta Hotel, we strive to provide our guests with exceptional service and a memorable stay, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back on your next visit to Valletta. Best Regards,Elisa

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is lovely. We stayed over the weekend and had trouble falling asleep on Friday as they had some local bars holding a Karaoke session. Other than that, service was warm and friendly, and the terrace is spectacular.
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 14 mrt 2024
Thank you for your feedback.We're glad to hear that you found our property lovely and that you enjoyed our warm and friendly service. However, we apologize for the inconvenience caused by the noise from the local bars hosting a karaoke session on Friday night. Your comfort is important to us, and we regret any disturbance this may have caused to your sleep.On a brighter note, we're pleased that you found our terrace spectacular. We strive to provide our guests with memorable experiences, and we're delighted that you were able to enjoy the ambiance of our terrace despite the inconvenience.Your feedback is valuable to us, and we will take your comments into consideration to improve our guests' overall experience.We hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,Elisa

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful place to stay Easy walking distance to restaurants and bars and sightseeing. Very very nice hotel
3 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 8 mrt 2024
Dear Charles,Thank you for your feedback! We're thrilled to hear that you found our hotel to be a wonderful place to stay. Our convenient location, within easy walking distance to restaurants, bars, and sightseeing attractions, is something we take great pride in.We're delighted that you enjoyed your time with us, and we hope to welcome you back for another very nice experience in the future. Best Regards,Elisa

10/10 – Uitstekend

June

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful hotel. Great interior design throughout. A roof terrace/restaurant and swimming pool with unrivalled views across the whole of Valletta. All the staff were welcoming and helpful. The location in the centre of the old time is perfect for visitors interested in the history of this fascinating city.
5 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 14 mrt 2024
Dear June,hank you for your wonderful feedback.We're thrilled to hear that you found our hotel beautiful, with great interior design throughout. It's delightful to know that you enjoyed our roof terrace, restaurant, and swimming pool, all offering unrivaled views across the whole of Valletta. We take pride in providing our guests with memorable experiences, and it's heartening to hear that our facilities exceeded your expectations.Our team is dedicated to ensuring that every guest feels welcomed and assisted throughout their stay, and we're delighted that you found all our staff to be welcoming and helpful.Our central location in the heart of the old town is indeed perfect for visitors interested in the history of this fascinating city. We're glad that our location added to the enjoyment of your stay and allowed you to explore the rich history of Valletta.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit in the future.Warm regards,Elisa

10/10 – Uitstekend

Philippe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Très bien situé et vraiment bien équipé une mention particulière au rooftop! Pour dîner ou boire un verre
2 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 6 mrt 2024
Thank you for your review! We're delighted to hear that you enjoyed our hotel's convenient location and well-equipped facilities. We take pride in our rooftop area and are glad you found it to be a special spot for dinner or drinks. We hope to have the pleasure of welcoming you back again soon! Best Regards,Elisa

8/10 – Goed

PHILIP

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very noisy!!! The streets all around!! Until midnight!
4 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 26 feb 2024
Dear Philip,We sincerely apologize for any inconvenience caused by the noise during your stay. As we are located in the heart of Valletta, a bustling capital city, some level of noise is to be expected. However, for your future visits, we do offer inner-facing rooms that are positioned away from the street, providing a quieter environment. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful experience in the future.Best Regards,Elisa

10/10 – Uitstekend

Ayesha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Honestly this is one of the best hotels I’ve ever stayed at in my whole life. The pictures do not do the hotel justice. They have everything there, it’s so beautiful and the staff and location are perfect !!
4 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 26 feb 2024
Thank you so much for your glowing review! We're absolutely delighted to hear that your experience at our hotel exceeded your expectations and ranks among the best you've ever had. It's wonderful to know that you found our facilities beautiful and that our staff and location contributed to making your stay perfect. Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Best Regards,Elisa

10/10 – Uitstekend

Julien

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience ! We loved the room, the view, the situation and smile employees. They really cared about our trip and gave a lot of good advices. Thanks to all the team.
5 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 21 feb 2024
I'm thrilled to hear that you had an amazing experience! It sounds like you enjoyed your room, the view, and the attentive staff. It's always great when employees go above and beyond to make your trip memorable. I'm sure the team will appreciate your kind words. We hope to welcome you back soon!Best Regards,Elisa

10/10 – Uitstekend

Pauline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
This hotel was so central and had the most beautiful view overlooking the city. The breakfast buffet was excellent with a wide variety of options every morning, the service at both the front desk and the rooftop restaurant were excellent. Everyone was so friendly and helpful! The rooms were quite large and extremely clean, they even had international plugs so I didn't have to worry about making sure I brought the right adapter. The only thing is that we had an external facing room and we visited at the time of the carnival so it would be quite noisy, but we were so tired that it was no problem falling asleep even with the noise. Just request an internal room if you'd prefer a quieter space.
3 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 18 feb 2024
Thank you for your detailed feedback! We're thrilled to hear that you enjoyed your stay with us. It's great to know that our central location and beautiful city view enhanced your experience. We're delighted that you found our breakfast buffet excellent with a wide variety of options, and that you received excellent service both at the front desk and in our rooftop restaurant. We're glad you found our rooms spacious, extremely clean, and equipped with international plugs for convenience. We apologize for any noise disturbance due to the carnival but are pleased that it didn't affect your sleep. We appreciate your suggestion to request an internal room for a quieter space during future visits. We look forward to welcoming you back again soon!Best Regards,Elisa

10/10 – Uitstekend

Gustavo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy bueno
Reservación por 4 noches, excelente ubicación. El personal muy atento en general. En el front desk Ciara nos atendió de maravilla con mucha amabilidad y con sugerencias de visita muy adecuadas. A 50 mts del movimiento de la ciudad.
4 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 18 feb 2024
Thank you for choosing to stay with us for 4 nights and for your kind words! We're glad you appreciated our excellent location and found our staff to be very attentive. It's fantastic to hear that Chiara at the front desk provided you with wonderful treatment and helpful visiting suggestions. Being just 50 meters from the city's vibrant movement, we're delighted that our location added to your experience. We hope to welcome you back soon for another enjoyable stay!Best Regards,Elisa

10/10 – Uitstekend

Ursula

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely friendly and helpful and always eager to help. The breakfast was served at the wonderful rooftop bar, which also serves as a very good restaurant. Out room was spacious and very modern. We couldn't have chosen a better hotel for our stay in Malta.
4 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 14 feb 2024
Dear Ursula,I'm delighted to hear that you had such a fantastic experience at the hotel! It sounds like the staff went above and beyond to make your stay enjoyable, and the amenities, like the rooftop bar and restaurant, added to the overall wonderful experience. Thank you for sharing your positive feedback, and I hope you will visit us again in the future!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a wunderful stay. Everything was really great: Starting with an excellent Breakfast and going to bed after a good cocktail at the rooftop. Only disappointing was the room for the Wellness-massages. It was cold, no wellbeing, the room decoration was poor, means there was none. A relaxing atmosphere was totally missing. BUT the massages were realy VERY GOOD: If go to Valletta again, we would for sure stay in the Embassy. Michael Meyer
6 nachten verbleven in januari 2024
Reactie van Guest Relations Manager op 29 jan 2024
Dear Mr. Meyer,Thank you for sharing your experience! We're thrilled to hear that your stay was wonderful, with highlights such as the excellent breakfast and enjoying cocktails at the rooftop. We appreciate your honest feedback about the room for wellness massages, and we apologize for any disappointment caused by the lack of warmth and ambiance. Your comments are valuable, and we will certainly take them into consideration for improvement. Nevertheless, we're delighted that you found the massages to be very good. We look forward to welcoming you back to the Embassy when you visit Valletta again, and we'll strive to make your next stay even more enjoyable.Best Regards,Elisa

8/10 – Goed

Carl

Positief: Netheid, comfort kamer
6 nachten verbleven in januari 2024
Reactie van Guest Relations Manager op 21 jan 2024
Thank you for your positive review!We hope to have the pleasure of hosting you back soon!Best Regards,Elisa

10/10 – Uitstekend

Naomi

3 nachten verbleven in januari 2024
Reactie van Guest Relations Manager op 14 feb 2024
Thank you for your positive review!We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

JULIETA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is excellent.The staffs are very nice.Walking around is safe and there many choices of restaurants.We had a great time and will definitely going back.
2 nachten verbleven in januari 2024
Reactie van Guest Relations Manager op 13 jan 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel excellent and that the staff provided a pleasant experience. It's reassuring to know that you felt safe while walking around, and the abundance of restaurant choices added to your overall enjoyment. We look forward to welcoming you back on your next visit, and we appreciate your loyalty. If there's anything specific you loved or any suggestions you have for improvement, feel free to share – we're always eager to enhance our guests' experiences. Safe travels until we have the pleasure of hosting you again!Best Regards,Elisa

10/10 – Uitstekend

Alexandre, Maennedorf

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in december 2023
Reactie van Guest Relations Manager op 13 jan 2024
Thank you for your positive review!We hope to have the pleasure of hosting you back shortly.Best Regards,Elisa

10/10 – Uitstekend

Mudasar

4 nachten verbleven in januari 2024
Reactie van Guest Relations Manager op 13 jan 2024
Thank you for your positive review!We hope to have the pleasure of hosting you back shortly.Best Regards,Elisa

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van Guest Relations Manager op 13 jan 2024
Thank you for your positive review!We hope to have the pleasure of hosting you back shortly.Best Regards,Elisa

8/10 – Goed

Rebecca

Positief: Personeel en service, comfort kamer
Stunning but badly positioned
The staff are super friendly. The hotel is beautiful. Very comfortable beds and nicely decorated. Unfortunately, the hotel is located next to a narrow lane with bars and music playing loudly into the night. The staff kindly gave me earplugs. Also, the water in the bath/shower didn’t drain (the knob to lift the plug also didnt work), so i could take a shower in the morning before leaving. I was too tired to ask staff to come up and sort it out.
1 nacht verbleven in december 2023
Reactie van Guest Relations Manager op 30 dec 2023
Thank you for your feedback! We're thrilled to hear that you found our staff super friendly and enjoyed the beautiful hotel ambiance with comfortable beds and tasteful decor.We apologize for the inconvenience caused by the noise from the nearby bars. We appreciate your understanding and hope the earplugs helped mitigate the disturbance. Additionally, we're sorry to hear about the issue with the bath/shower. Your comfort is our priority, and we regret that we weren't able to address this during your stay due to your fatigue. Should you revisit, please don't hesitate to notify us immediately so we can swiftly resolve any concerns.We value your stay and hope to provide you with an improved experience in the future. Thank you for choosing our hotel.Best Regards,Elisa

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Guest Relations Manager op 10 dec 2023
Thank you for your 10 rating! We hope to have the pleasure of hosting you back in the future!Best Regards,Elisa

8/10 – Goed

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Conveniently located for Valletta. Loved the roof terrace. Breakfast was good, apart from coffee machine - unable to get a decaffeinated coffee.
7 nachten verbleven in december 2023
Reactie van Guest Relations Manager op 13 dec 2023
Thank you for sharing your experience with us. We're thrilled you enjoyed our central location, spacious rooms, and the amenities provided. We apologize for the inconvenience caused by the noise from the street and the room change during your stay. Your comfort is important to us, and we regret that we couldn't immediately accommodate your request due to full occupancy. We'll take your suggestions into consideration regarding room allocation and acknowledge any inconveniences at check-out. Regarding the water filter machines, we'll certainly review and consider increasing their availability on each floor. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards,Elisa

8/10 – Goed

Miriam

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious room, great location but can be noisy
Excellent location, in the heart of Valetta. Close to all the main sights. Large room and bathroom, with fantastic shower and Loccitane products to use. Robes and slippers provided. Kettle provided, tea and coffee sachets available. Nice rooftop with (small) pool.only tried the breakfast one day but it was good (€16 pp). The only complaint I had was that our room was overlooking a noisy street which kept me up all night. Asked to be moved but was told the hotel was fully booked. Was moved on my second last night. But unfortunately was moved to a room that was a lot smaller and the bathroom did not have a bathtub. On checkout it would’ve been nice to have acknowledgement of the inconvenience we experienced. Also it would be good to have more than one water filter machine on each floor.
5 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 10 dec 2023
Thank you for taking the time to provide us with detailed feedback about your recent stay. We're thrilled to know that you found our hotel's location excellent, allowing convenient access to Valletta's main sights. It's fantastic to hear that you enjoyed the spacious room and bathroom, along with the fantastic shower and quality L'Occitane products provided, as well as the thoughtful amenities like robes, slippers, and the kettle with tea and coffee sachets.We regret to learn about the inconvenience caused by the noise from the street that disrupted your sleep. We sincerely apologize for the initial challenge in relocating your room and for the subsequent change to a smaller room without a bathtub. Your feedback regarding the acknowledgment of this inconvenience upon checkout is duly noted, and we apologize for not meeting your expectations in this regard.We truly value your stay and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Elisa

10/10 – Uitstekend

Anne-Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff could not have been more helpful!
We contacted the hotel in advance and had a couple of special requests! Those were more than met and we were made to feel really special. Every member of the staff we met was polite, helpful and professional and showed that they really cared. The room was spacious, comfortable and quiet, roof top views magnificent. Nothing to complain about only to praise!
4 nachten verbleven in december 2023
Reactie van Guest Relations Manager op 10 dec 2023
Thank you for sharing your wonderful experience with us! We're thrilled to hear that your special requests were not only met but exceeded, making you feel truly special during your stay. Our team takes pride in delivering exceptional service, and it's heartening to know that every staff member you encountered was polite, helpful, and professional, demonstrating genuine care for your comfort.We're delighted that you found the room spacious, comfortable, and tranquil, and that you enjoyed the magnificent views from our rooftop. Your kind words and praise mean a lot to us. If there's anything else we can do to make your next visit equally fantastic, please don't hesitate to let us know!Warm regards,Elisa

10/10 – Uitstekend

Rémy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 17 dec 2023
I'm glad to hear you enjoyed the convenient location and the rooftop terrace at our place! I apologize for the inconvenience regarding the coffee machine's inability to provide decaffeinated coffee during breakfast. Decaffeinated coffee is indeed available at our bar, and it is complimentary during breakfast hours. I apologize if this information wasn't communicated clearly during your stay. We strive to provide a variety of options for our guests' preferences, and your feedback helps us ensure a better experience for future visits. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon.Best Regards,Elisa

10/10 – Uitstekend

Albert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen hotel. Recomendado, he pasado unos días estupendos. Todo muy limpio, buenas vistas, el personal muy amable.
5 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 4 dec 2023
Thank you for your kind recommendation! We're thrilled to hear you had a fantastic experience during your stay. Maintaining cleanliness, providing splendid views, and offering friendly service are our priorities. We hope to welcome you back for more enjoyable days in the future!Best Regards,Elisa

10/10 – Uitstekend

Isabella, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very conveniently located at the old city of Valletta. One can walk to all pointss of interest and the bus terminal is also very close. The staff is very polite and helpful the rooms are clean and the facility seems to have been recently renovated. If we return to Malta, we will stay there again.
8 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 20 nov 2023
Thank you for your positive review!We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

Jörg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good choice!
6 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 20 nov 2023
Thank you for your positive review!We hope to have the pleasure of hosting you back.Best Regards,Elisa

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
3 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 18 nov 2023
Dear Michael,Any further feedback about your stay would be highly appreciated. We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

Melisaa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Guest Relations Manager op 18 nov 2023
Thank you for your positive review!We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

Nathanael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A fantastic location and very friendly staff, we had a fantastic stay and would love to come back.
5 nachten verbleven in oktober 2023
Reactie van Guest Relations Manager op 18 nov 2023
Thank you for your positive review!We hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

Giulio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottima sistemazione nel cuore della vecchia citta’
3 nachten verbleven in oktober 2023
Reactie van Guest Relations Manager op 18 okt 2023
Thank you for your excellent review!We are delighted to hear that you had such a positive stay and hope to have the pleasure of hosting you back.Best Regards,Elisa

10/10 – Uitstekend

Lynne

Reisde met familie
Positief: Voorzieningen
Fabulous hotel, everything perfect, will definately be back. Views are amazing and staff were all delightful.
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Manager op 18 okt 2023
Thank you for your excellent review!We are delighted to hear that you had such a positive stay and hope to have the pleasure of hosting you back.Best Regards,Elisa