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Beoordelingen van River Rock Casino Resort

4 out of 5
River Rock Casino Resort
8811 River Road, Richmond, BC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 2347 van 5016 beoordelingen" "
Gastenscore: 8 - Goed. 1389 van 5016 beoordelingen" "
Gastenscore: 6 - Redelijk. 676 van 5016 beoordelingen" "
Gastenscore: 4 - Matig. 371 van 5016 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 233 van 5016 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

JJ

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Gerrit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the airport and a nice casino.
1 nacht verbleven in oktober 2023

8/10 – Goed

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

6/10 – Redelijk

Cornelis

Positief: Netheid
Groot
Heel groot en ongezellig, veel geluidsoverlast. Klein ongezellig zwembad.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Christina

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
De kamer was netjes, de badkamer ook. Er is niet echt goed aangegeven waar de receptie is, we hebben 3 x aangehaald voordat we het duidelijk hadden. Parkeren om in te checken is dan langs de stoeprand, alle plekken voor de deur zijn gereserveerd voor valet. Vervolgens moet je ver weg parkeren en met je koffers zeker 5 minuten lopen. Niet geschikt voor laatste nacht voordat je gaat vliegen als je al je koffers even wil reorganiseren.
1 nacht verbleven in mei 2023

8/10 – Goed

Gerrit

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Wederom verblijf geboekt. Tis een leuk casino hotel. Wat dicht bij de airport ligt. Het is er netjes maar al wel gedateerd.
2 nachten verbleven in november 2022
Reactie van Ann M., Director, Hotel Operations op 24 nov 2022
Thank you for your feedback - we hope to be doing some work in the near future on some of the areas of the hotel.

8/10 – Goed

Gerrit

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Ligging vanaf vliegveld en Ferry is prima . Casino is ook leuk met foodshops.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Ronda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is on property. Beds are amazingly comfortable.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Nathalie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bel hôtel à quelques minutes de l’aéroport, parfait en pré croisière !
1 nacht verbleven in april 2024

8/10 – Goed

Gina

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel is very convenient from Subway the primary reason why I liked it. The staff in the Casino Hotel Chevk in very nice folks. The bellhop and cleaning lady was kind and helped us move our luggages. I would stay here again since there’s something to do like gambling.
1 nacht verbleven in april 2024

8/10 – Goed

Joan

Reisde met partner
Casino needs to be cleaned up. Access to hotel was from bus/ sky train was confusing. Coffee in room was incomplete and dirty. No free bottle of water.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Nathalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 – Redelijk

JEANETTE

Reisde met familie en kleine kinderen
Our room was sufficiently clean, self parking was free, and my kids enjoyed the pool but the windows in our room were filthy, the desk chair and sofa were in poor condition, one of the elevators in the casino tower was out of order (and, according to another guest had been for multiple days before we had arrived), and there was trash piling up in multiple outdoor garbages as well as in the parking garage. The elevator being out of order was especially inconvenient as there was a dance competition over the weekend that we stayed so the hotel was fairly full. It wasn’t a horrible stay but I probably would not stay again.
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 – Goed

Kristel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We got upgraded to a 1bedroom suite on the west wing with ocean inlet views. The room was very clean and inviting the bed was very comfortable and it was nice to have the view of the inlet. Unfortunately we went while the main floor restaraunt was under construction but exciting g news the will be a Gordon Ramsey steak house there in the near future. Only one elevator was working which would be my only complaint as sometimes you had to wait 5-10 mins to go up cause you can’t get onto the floors through the stairwell for security reasons (understandable) but inconvenience of sometimes having to wait for it to go up then back down as it would be full. Overall though it was an amazing stay.
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the elevators, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 – Goed

Maureen

Reisde met familie
Pull out queen was awful and only one elevator in service so super slow.
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with the sofa bed & elevator, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Germaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not the walking to the parking
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the parking, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Kirsti

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Yuri

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, connected to main train line going to downtown Vancouver and to the airport. Room was clean, nice and spacious. The enclosed pool is spacious, but they often ran out of pool towels. Staff was friendly and helpful. Price was reasonable. Not much to do around the area other than the casino, but nice shopping areas were a stop away in the train and downtown was about a 20 minute ride away. I would stay here again.
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Tanis

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Daryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice and affordable hotel
3 nachten verbleven in maart 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Micheal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An absolute gem of a casino resort! From the moment I arrived, I was greeted with top-notch service and luxurious amenities. The variety of games kept me entertained for hours, and the dining options were exquisite. The rooms were spacious and elegantly furnished, providing a perfect retreat after a night of excitement. Whether you're a high roller or just looking for a weekend getaway, this resort has it all. Five stars without a doubt!"
4 nachten verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 – Redelijk

Rachel

1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Airport
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Micayla

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Really great customer service.
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Thelma

Great hotel
3 nachten verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 – Redelijk

Brian and Candace

Reisde met familie
Negatief: Netheid
At check in there was one person at the front desk and a long line up. The room was clean but the hall carpet was filthy.
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the long line up and filthy carpet, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 – Redelijk

Philip

1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 29 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff & service! Extremely clean & comfortable!
1 nacht verbleven in maart 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

David, Gibsons

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 – Matig

Thythy

Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check in was quick and friendly. Room is comfortable and quiet.
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 – Goed

Ngai Ying

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 – Matig

Tanya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was in fair condition. Paid waaaay too much for no view and older room. The casino bar area to get a drink was ridiculous. Definitely had higher expectations for this place.
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 28 apr 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

2/10 – Ontzettend slecht

Benoit

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 – Goed

Karen

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 – Goed

Yvonne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property looked amazing !!!
1 nacht verbleven in april 2024
Reactie van Sachin S. op 25 apr 2024
Thank you for your valuable feedback!

10/10 – Uitstekend

Emma

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 – Redelijk

Michael

5 nachten verbleven in april 2024
Reactie van Divine Llaneta op 27 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Henry

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 24 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Israel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff, nice resort and casino. Overall nice place to stay
2 nachten verbleven in april 2024
Reactie van Divine Llaneta op 24 apr 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

McKenzie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel & the staff are very nice and helpful! Our kids have loved watching all the airplanes flying overhead from our room!
1 nacht verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 – Redelijk

Mackenzie, Victoria

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
It was a beautiful hotel and property, we throughly enjoyed our stay. Only issue was that we had a broken shower and had to get it fixed on our third day there. And that the planes overhead were quite loud, but besides this, everything was pretty great.
3 nachten verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Dawn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spacious room. Close to all amenities and sky train. Friendly staff. Easy check in and check out.
2 nachten verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 – Matig

Trevor

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Had a broken foot and no bell help carrying luggage
1 nacht verbleven in april 2024
Reactie van Divine Llaneta op 24 apr 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with no bell help carrying your luggage, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Goed

Guy

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Our stay was short but enjoyable. Clean facility and friendly staff.
1 nacht verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Scott, Vernon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent. Nice facility and good amenities.
2 nachten verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Goed

Ping

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay!
1 nacht verbleven in april 2024
Reactie van Samuel L op 23 apr 2024
Thank you for staying with us. We appreciate your feedback.