Hotels met waterpark in Phuket

"This is a massive hotel. Although in low season, the breakfast during “high hour” 9.00 was terribly crowded. Variety is amazing. The rooms are spacious but smell moldy. Rooms are clean. Beds are good. Lots of swimming possibilities and kids club. Compared to the Kathathani in Chiang Rai, where they let you feel like home, this hotel lets you feel like a number. If there are no problems they are friendly and helpful, however if there are problems, it is not their problem. Like the washing machines for instance. Both broken during a washing cycle. Had to wait 30 minutes for a technician to come which eventually was not coming because the initial staff didn’t listen and thought we wanted to make use of a broken machine. Then when they came the conclusion was the machine was broken, and we were left with soaking wet and full of soap clothes. No excuse, no apologies, just the 60 baht back and gone was the manager. As if that is what I am waiting for. It is sad this incident reflects over this stay. And compared to their other resort, including the massiveness I would not recommend it. "