Voorkant accommodatie - avond/nacht

Beoordelingen van Sandman Hotel Vancouver Downtown

4 out of 5
Sandman Hotel Vancouver Downtown
180 W Georgia St, Vancouver, BC

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 775 van 2176 beoordelingen" "
Gastenscore: 8 - Goed. 600 van 2176 beoordelingen" "
Gastenscore: 6 - Redelijk. 392 van 2176 beoordelingen" "
Gastenscore: 4 - Matig. 238 van 2176 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 171 van 2176 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Taralee

Reisde met een groep
Positief: Personeel en service, voorzieningen
They were renovating the hotel, lots of workers and clutter
1 nacht verbleven in april 2024

8/10 – Goed

Soyun

7 nachten verbleven in april 2024

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome staff and my room was beautiful
2 nachten verbleven in april 2024

10/10 – Uitstekend

Morris

Reisde met familie
Positief: Voorzieningen
Staff and service were helpful and friendly.
1 nacht verbleven in april 2024

6/10 – Redelijk

Vivian

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room
1 nacht verbleven in april 2024

6/10 – Redelijk

Beverley

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Carly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Cam Conception-Cordova | Night Manager op 2 mei 2024
Good Day Carly,Thank you for your 4* rating. We look forward to welcoming you back in the near future.

8/10 – Goed

CASEY

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 2 mei 2024
Good Day Casey,Thank you for your fantastic 4* rating regarding your stay with us. We are glad to hear you had a good experience and look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Manjot

Negatief: Personeel en service
The manager was very rude, my booking was cancelled and they didn’t even call to notify that they needed to process payment. At booking said pay at property I even called them to notify of credit card change they said it’s okay we can do when you come. They did nothing about horrible experience with there Indian manager very rude
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Jason, Victoria

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No house keeping. Even with 3 nights stay. Way over priced for what they provide.
3 nachten verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 30 apr 2024
Good Day Jason,Thank you for your review and feedback regarding your stay with.We regret to learn that you didn't enjoy your stay with us. We provide housekeeping services to our guests however for the privacy of our guests this is upon request only otherwise our housekeeping team won't provide housekeeping services. We hope in the future you will consider giving us another opportunity to provide you with an great guest experience.

8/10 – Goed

Carlene

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Excellent proximity to Rogers Arena for shows! There’s some renovating going on in the lobby area, making it a bit hard to get around and a bit confusing to know where to go. Overall a great night’s stay.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 1 mei 2024
Good Day Charlene,Thank you for your 4* review and feedback regarding your recent stay with us. Renovations are ongoing as update our facilities. We will work with our renovation team regarding your feedback on access. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Mathew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location to event centers
2 nachten verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 1 mei 2024
Good Day Matthew,Thank you for the amazing 5* rating and review regarding your stay with us. We are glad to hear that you enjoyed your stay especially our amazing downtown location. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was great we got checked early after a long flight from Toronto. Very friendly staff and helpful. Although short our stay was very pleasant. The room was very comfortable and beds were too.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 1 mei 2024
Good Day Gary,Thak you for your review and feedback regarding your recent stay at Sandman Hotel Vancouver Downtown. We are thrilled to learn that you had a perfect guest experience and look forward to welcoming you back with us in the future.

8/10 – Goed

Roshni

Reisde met een groep
Positief: Netheid, personeel en service
Maria at the Front desk was very nice, fast and efficient. Most people I spoke with was nice and friendly
2 nachten verbleven in april 2024

8/10 – Goed

CYNTHIA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel propre mais decor un peu passé date dans notre chambre mais service excellent
4 nachten verbleven in april 2024

8/10 – Goed

Aileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 1 mei 2024
Good Day Aileen,Thank you for your 4* rating regarding your recent stay with us. We are happy to see you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
3 nachten verbleven in april 2024

6/10 – Redelijk

Emily

Really great location. Property is undergoing renovation which it needs. Room was average but provided a bed which is all I needed.
4 nachten verbleven in april 2024

6/10 – Redelijk

Paul

Reisde met familie
The rooms were nice but there was only one elevator and it was a complete nightmare trying to get up and down. The hotel was partially being renovated.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 29 apr 2024
Good Day Paul,Thank you for your review and feedback regarding your recent stay with us. We are happy to hear you enjoyed you room. We regret the difficulties you experienced with one of our elevators being down for maintenance. We hope despite this you will consider giving us another opportunity in the near future.

6/10 – Redelijk

Cimmaran

Positief: Personeel en service
2 nachten verbleven in april 2024

6/10 – Redelijk

Ashlie

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Unfortunate timing to be there as the property was under construction, but I appreciate the service of the staff.
5 nachten verbleven in april 2024
Reactie van Derar H. | Duty Manager op 28 apr 2024
Dear Ashlie,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay, and our staff service, we are deeply sorry about the concern for the under construction you experienced building situation as we improve our hotel rooms and lobby, and we wished if you called us during your stay, to take the needed action to make your stay better, your concerns have already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review, and we are looking forward to welcoming you back shortly. Best regards,

6/10 – Redelijk

jessica

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 29 apr 2024
Good Day Jessica,Thank you gor the rating regarding your stay with us. We hope to welcome you back in the future for an improved guest experience.

10/10 – Uitstekend

Elyse

Positief: Netheid, personeel en service
.
1 nacht verbleven in februari 2024
Reactie van Derar H. | Duty Manager op 27 apr 2024
Dear Elyse ,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Derar H. | Duty Manager op 27 apr 2024
Dear Matt,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

2/10 – Ontzettend slecht

McKayla

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
There is poop and pee all over the toilet bowl when we checked in. The hardware in the room is rusty and chipping away. Its smells bad. Construction going on thank god obviously the place is run down and needs it. Just be aware cause it is noisy and an eye sore.
1 nacht verbleven in april 2024
Reactie van Gurvinder K. | Duty Manager op 27 apr 2024
Dear Mckayla, I am sorry to hear about your disappointing experience at our hotel. what you have experienced is not the level of service that we provide to our guests. Your feedback is important and have allowed us to make improvements. It was nice talking to you over the phone. We look forward to an opportunity to welcome you back. Regards,

8/10 – Goed

Kim

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was close to a conference I was attending
1 nacht verbleven in april 2024
Reactie van Derar H. | Duty Manager op 27 apr 2024
Dear Kim,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay especially our location close to the conference you were attended in the downtown. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 – Redelijk

Kyra

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bathroom needed to be fixed was not up to par. There was water in the tub and part of the flusher was broken. I normally have a great experience at this sandman so I’m hoping this is just a one off
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 27 apr 2024
Good Day Kyra,Thank you for your feedback and rating regarding your recent stay with us.The concerns you mentioned aren't up to our typical high standards. Rest assured we are working with our teams to address these for future guests. We apologize for the oversight . We hope to welcome you back in the future for an improved guest experience.

8/10 – Goed

Don

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
good location, but a lot of construction going on.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 27 apr 2024
Good Day Don,Thank you for your review and 4* rating regarding your recent with us at Sandman Hotel Vancouver Downtown. We are happy to hear that you enjoyed our excellent location in downtown Vancouver. We are currently performing upgrades to our guest rooms and public areas for an enhanced guest experience. We appreciate your understanding and hope welcome you back in the near future.

10/10 – Uitstekend

ROY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We picked this hotel for location not far from Via Rail station, with pool and good quality care.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 27 apr 2024
Good Day Roy,Thank you for the amazing 5* review and rating regarding your recent stay with us. We are delighted that you enjoyed our location, pool, and quality care services. This is our goal with every guest at Sandman Hotel Vancouver Downtown. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff and room, very kind and let me check in early when I was feeling ill from travelling. 5 star.
1 nacht verbleven in april 2024
Reactie van Derar H. | Duty Manager op 27 apr 2024
Dear Ryan ,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the excellent staff, room, and early check in. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 – Goed

Melanie

Positief: Personeel en service
The hotel is really convieniently located,we booked a queen room one night and a king for the next, and the desk agent quickly upgraded us to the King room for both nights to make our stay more comfortable. The Hotel is under renovation, and smelled like paint in the common areas, and a hallway was taped off with plastic so you had to squeeze down to get by, othwise it was good service.
1 nacht verbleven in april 2024

10/10 – Uitstekend

PATRICIA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, nice rooms
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 23 apr 2024
Good Day Patricia,Thank you for the amazing review and perfect 5* rating regarding your stay with us at Sandman Hotel Vancouver Downtown..We are glad to learn that you enjoyed our amazing location and guest rooms. We look forward to welcoming you back in the near future.

8/10 – Goed

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everthing was good, mostly, i heard like a noise almost sounded a dull banging like someone was moving boxes or whatevet But ktherwise all was good.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 23 apr 2024
Good Day Janet,Thank you for your 4* rating and review regarding your recent stay with us. We are delighted to learn that you enjoyed your stay with us at Sandman Hotel Vancouver Downtown. We hope to welcome you back in the near future.

8/10 – Goed

Deborah

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I enjoyed my stay. We got upgraded which was very nice. There was a lot of construction going on in the hotel which was loud and hard to walk around. The fumes were also quite strong but overall the room itself was nice.
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 23 apr 2024
Good Day Deborah,Thank you for your 4/5 rating and review regarding your stay with us. We are happy to learn that you enjoyed your stay with us. Currently we are in the final stages of construction as we upgrade our guest facilities for a better guest experience. We will work with our renovation teams to minimize the effects on our valued guests. We look forward to welcoming you back in the near future.

6/10 – Redelijk

Janet

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The elevators took me to a ring of the hotel that is in total construction. The elevators took a long time and one was broken. J
1 nacht verbleven in april 2024

8/10 – Goed

Justin

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Was an alright stay convenient to get to the places i had to be. The one staff member behind the counter wasn’t overly helpful with giving me a time to check into my room, i asked if i could leave my number so they could contact me when my room is available i was brushed off and told to return later or call the front at a later time which i did and it just continued to ring, better off leaving a message with the automated messaging service. The Elevator seemed to take a extremely long time and stop randomly at floors where no one was, just a minor inconvenience but hopefully it gets fixed in the future.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Cam Conception-Cordova | Night Manager op 26 apr 2024
Good Day Mike,Thank your for the perfect 5* rating. We look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Mary

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Cam Conception-Cordova | Night Manager op 28 apr 2024
Good Day Mary,Thank you for choosing Sandman Hotel Vancouver Downtown. We regret of your negative experience. This isn't the type of experience that we wish for our guests to experience.We would like to learn more regarding your experience. Should you wish to provide further feedback please reach out to us and we would be grateful for the opportunity to make things right.

6/10 – Redelijk

Sheila

Negatief: Staat van de accommodatie en faciliteiten
Under renovation and property across street was loud doing construction
2 nachten verbleven in april 2024

4/10 – Matig

Wim

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was under construction but they couldn't help that, it needs to be done. However there were multiple issues; - no fan in the bathroom - sink was plugged - no closet: ironing board was in the corner of the room. Very small room - hottub was really just luke warm - fitness gym not open before 7am
1 nacht verbleven in april 2024

6/10 – Redelijk

Lee

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location downtown vancouver but really showing a lack of maintenance.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sean, Kelowna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Sandman is perfect place to stay in downtown Vancouver. Great little gym and pool. Staff is always friendly and helpful. Room is always clean. Great views from the window. It is close to many great restaurants and attractions. Always a great stay at the Sandman
1 nacht verbleven in april 2024
Reactie van Derar H. | Duty Manager op 17 apr 2024
Hi Sean,Thank you for giving us an excellent review and rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay . On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

10/10 – Uitstekend

patrick

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to stadium
1 nacht verbleven in april 2024
Reactie van Derar H. | Duty Manager op 17 apr 2024
Thank you for giving us an excellent review rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay and location. On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

4/10 – Matig

Renie

Zakenreiziger, Reisde met familie
There was construction outside and inside could not sleep in.
1 nacht verbleven in april 2024

6/10 – Redelijk

Althea

Reisde met een groep
Air conditioning kept turning off and on during the night, never has this occurancd at other hotels
3 nachten verbleven in april 2024

8/10 – Goed

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Derar H. | Duty Manager op 17 apr 2024
Dear Mike,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review and we are looking forward to welcoming you back shortly.Best Regards,

8/10 – Goed

Terry

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The proximity to where we had a medical appointment was excellent. Due to the remodeling, traffic was affected which culminated in confusion for parking. Lack of signage and traffic control measures. The room itself was different than pictured (have mobility issues). We made due. Reported electrical problems to front desk as we were leaving. Still an enjoyable stay.
1 nacht verbleven in april 2024
Reactie van Derar H. | Duty Manager op 16 apr 2024
Dear Terry,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay. we are deeply sorry about your concern about the room was different than pictured, parking confusion, and the electrical issue you experienced and it’s not our cleaning standards, your concern has already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review and we are looking forward to welcoming you back in the near future. Best regards,

10/10 – Uitstekend

Mary, Smithers

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

patrick

Reisde met partner
Positief: Voorzieningen
Great
1 nacht verbleven in april 2024