False Advertising - I booked a family suite with 3 king size beds, what I received was 2 conjoining rooms each with one king size bed. When I questioned the staff, they blamed Expedia and advised there was no family suite or larger room to accommodate my family. The only solution they could offer was for me to book and pay for yet another room. Shortly after check-in, we had an employee come by to check the luggage they delivered to our room as they had lost another guest’s belongings. Then, the next morning, my husband went downstairs to request a glass of milk for our 2yo. He was told to go back upstairs and call room service. He came back to the room and attempted to contact room service, but no one would answer the call. After returning downstairs, the front desk attempted to call room service, and receive same result. The employee was in process of turning him away empty handed when another employee stepped in to get the milk herself. The staff should all receive hospitality training. The only employees that seem to know anything about hospitality are the guys working the door, which were wonderful and helpful.
