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Beoordelingen van Amanzi Hotel, Ascend Hotel Collection

2.5 out of 5
Amanzi Hotel, Ascend Hotel Collection
298 S Chestnut St, Ventura, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1092 van 1901 beoordelingen" "
Gastenscore: 8 - Goed. 506 van 1901 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 1901 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1901 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 64 van 1901 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice and clean inside. The rooms are very roomy. The staff is friendly and helpful. They have a very good free breakfast every morning. Parking is free. Currently the hotel is under going renovation on the outside. Hotel surrounded by scaffoling but are is clean around the hotel. Only thing affected is parking outside but they have a parking garage and parking at end of hotel. I found no issues with finding a place to park. Dining and shopping walking distance from hotel.
3 nachten verbleven in mei 2024
Reactie van Guest Relations op 6 mei 2024
Your review is appreciated! Thank you for sharing about your positive experience staying at the Amanzi. We know that our current exterior updates can be of concern but are glad that our interior areas made for a nice stay for you. We hope to see you again soon when visiting Downtown Ventura!

8/10 – Goed

Jesus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaning lady on the first day was rude
3 nachten verbleven in april 2024
Reactie van Guest Relations op 6 mei 2024
Thank you for your feedback. We're sorry about the issue you faced and will be discussing this with the team member. Our management appreciates you alerting us so that we can make sure our team provides the hospitality we aim for. We hope to see you again at the Amanzi.

10/10 – Uitstekend

cezar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and well-maintained, with friendly staff and comfortable rooms. Breakfasts is a plus, and the location is convenient to restaurants and popular attractions.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 6 mei 2024
It's always nice to know when our guests enjoy their stay at the Amanzi! Thank you for choosing our Downtown Ventura hotel. We hope to see you again when visiting the Ventura County Coast!

2/10 – Ontzettend slecht

roberta

Negatief: Staat van de accommodatie en faciliteiten
Under Construction. The whole place is loud do to the construction.
1 nacht verbleven in mei 2024
Reactie van Guest Relations op 6 mei 2024
We're sorry you were not aware of our exterior renovations. Expedia has this noted but we understand your disappointment. Our team hopes you will give us another opportunity to serve you once the work is completed.

10/10 – Uitstekend

Francisca

Positief: Staat van de accommodatie en faciliteiten
Muy buen recibimiento
1 nacht verbleven in april 2024
Reactie van Guest Relations op 6 mei 2024
Thank you for sharing your review of the Amanzi! We're glad you enjoyed our hospitality and hope to welcome you again when visiting Ventura.

8/10 – Goed

Cesar, Los Angeles

Positief: Netheid, personeel en service
Didn’t know construction was going on around the entire hotel.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 3 mei 2024
We’re sorry you were not aware of the exterior renovations but are glad you enjoyed your stay. Please visit us again once the updates are completed for an even better experience at the Amanzi.

8/10 – Goed

Damin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was surprised to find when arriving the "MAJOR" Construction project on the entire outside of the building- a lot of construction dust around the parking garage. The room was pleasantly clean and matched the pictures. I had a hard time sleeping with kids playing in the hall and loud music playing outside.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 6 mei 2024
Thank you for sharing your feedback. We're glad you liked our guest rooms despite the exterior updates. Our team can't wait for the renovations to be completed so that our guests can enjoy a better welcome. We hope to see you again in Ventura.

6/10 – Redelijk

Jill, New York

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Although the hotel notified me after I made & paid for my reservation that there was construction on the exterior, we weren’t prepared for the scope of it. The hotel looks like it’s being built and it was hard to find the entrance. Also, plastic sheeting covered the exterior of the building so our balcony was sealed up. It will probably be great when it’s finished, but I’d avoid staying here until then.
1 nacht verbleven in april 2024
Reactie van Guest Relations op 23 apr 2024
Thank you for your feedback. We're sorry that our renovations were an inconvenience finding the entrance. Our team hopes you will stay with us once our updates are completed.

4/10 – Matig

Erick

1 nacht verbleven in februari 2024
Reactie van Guest Relations op 23 apr 2024
We're sorry that our hotel did not meet your expectations. As we continue making improvements, our team hopes you will give us another chance in the future.

4/10 – Matig

Erick

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is going through renovations for a while now. And is super noisy, they are giving the first floor to try to avoid the conflict but the problem is those rooms smell like a wet cat and it feels super humid! I will recommend to find a different place to stay at this time!
1 nacht verbleven in april 2024
Reactie van Guest Relations op 22 apr 2024
We're sorry you were not happy with your room. Our exterior work started end of last year and, as you saw, due to extensive work being done, it has not been a quick process. Our team hopes you will give us another opportunity when visiting the area.

8/10 – Goed

Melany Balbuena

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great place
1 nacht verbleven in april 2024
Reactie van Guest Relations op 22 apr 2024
Happy you enjoyed the Amanzi! Thank you for staying with us in Ventura.

10/10 – Uitstekend

Manny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What I liked about the hotel was that the room with the king bed was spacious. I didn’t realize the size of the room was going to be that big compared to the online pictures. It did not disappoint me nor my girlfriend at all. Best room we’ve stayed in
1 nacht verbleven in april 2024
Reactie van Guest Relations op 17 apr 2024
The Amanzi team is so glad you were pleasantly surprised by your room size! We appreciate you sharing your review and hope to see you again in Ventura.

10/10 – Uitstekend

Mirna

2 nachten verbleven in april 2024
Reactie van Guest Relations op 7 mei 2024
Thanks for rating your stay at the Amanzi!

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The shower water pressure was pitiful at best. It dribbled out.
1 nacht verbleven in april 2024
Reactie van Guest Relations op 12 apr 2024
Thank you for your feedback. Our team will check on the shower in your room. We appreciate you choosing us and hope to see you again at the Amanzi!

8/10 – Goed

Lori

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the room itself. It was very large and well decorated. My issue was with the exterior upgrading going on. The very loud equipment and machinery were located right outside my window. I feel we should have been placed in rooms further away from the equipment.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 11 apr 2024
Thank you for your feedback. We're sorry about the noise from the construction and hope that you will give us another chance once the work is completed. Our team is glad you enjoyed our spacious rooms.

2/10 – Ontzettend slecht

Vrinda

2 nachten verbleven in april 2024
Reactie van Guest Relations op 2 mei 2024
We are sorry you didn’t enjoy your stay with us. Our team hopes you will give us another opportunity to provide a better experience.

10/10 – Uitstekend

Heraclio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great as always. We come every year around this time of year to visit family. All was good . Staff always nice . Housekeeping and kitchen staff were Awesome ! There was contstruction outside of buiding but was out of our way.
5 nachten verbleven in april 2024
Reactie van Guest Relations op 10 apr 2024
We appreciate you choosing us again for your visit with family! It's always nice to welcome guests staying with us again and reading about their experience. Thank you for sharing your review. The Amanzi team looks forwards to your next visit to Ventura!

4/10 – Matig

Brian

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property under serious renovations and there was no notice this was occurring. So it was loud, messy, and very disappointing.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 9 apr 2024
We're sorry for your disappointment with our exterior renovations. This is noted on Expedia. Unfortunately, our team does not get to choose where Expedia places this information. As an added alert, our team has set up an automated message for Expedia to send out when a reservation comes through (guests are able to cancel the day the alert is sent). Our team is sorry you did not enjoy your stay and hopes you will give us another opportunity once the updates are completed.

6/10 – Redelijk

Ana

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
very expensive to be renovating the entire exterior
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 9 apr 2024
We're sorry about our exterior updates. Our rates are based on the area demand and rates. The Amanzi team hopes you will give us another chance once our renovations are completed. Thank you for the opportunity.

2/10 – Ontzettend slecht

Justin

Negatief: Staat van de accommodatie en faciliteiten
It was under construction.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 9 apr 2024
We're sorry you were not aware of the exterior renovations. These are noted on Expedia. Unfortunately, our team does not have access to where these alerts are provided. However, we understand your frustrations and hope you will give us another opportunity once the work is completed. Thank you for choosing us on your recent trip.

8/10 – Goed

CHANDRA MOHAN

3 nachten verbleven in maart 2024
Reactie van Guest Relations op 6 mei 2024
Thank you for rating your Amanzi stay in Ventura!

8/10 – Goed

Melany Balbuena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great and clean
1 nacht verbleven in april 2024
Reactie van Guest Relations op 8 apr 2024
Thank you for rating your stay with us!

10/10 – Uitstekend

Nicole, Fillmore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations op 8 apr 2024
Thank you for rating your Amanzi Hotel stay!

10/10 – Uitstekend

liliana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo estuvo muy bien todo lo único malo que puedo decir fue que está en la orilla de la carretera y pues en la noche el ruido de los carros y el tren pero a mi me encantó
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 5 apr 2024
¡Gracias por elegir Amanzi en el centro de Ventura! Nos alegra que haya disfrutado de su estancia y esperamos volver a verle pronto.

10/10 – Uitstekend

Lang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s convenient
1 nacht verbleven in april 2024
Reactie van Guest Relations op 3 apr 2024
Thank you for staying at our Downtown Ventura hotel! We're glad you enjoyed our location and hope to welcome you to the Amanzi again.

10/10 – Uitstekend

Jesus

Positief: Netheid, staat van de accommodatie en faciliteiten
I like the location.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
Glad you enjoyed our hotel in Downtown Ventura! Thank you for being our guest at the Amanzi Hotel.

6/10 – Redelijk

GREG G

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We didnt know the property was undergoing a renovation. Would not have stayed there if we were told.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
We're sorry about our renovations. Expedia does include this information under the policies section and, as an additional alert, a message is sent out as well once a reservation is made. Guests are able to cancel after this message is sent. Our team hopes you will give us another opportunity once our exterior updates are completed.

8/10 – Goed

nicholas g.

Reisde met familie
Positief: Netheid, personeel en service
Not a bad place. Unfortunately it was quite noisey.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
Thank you for being a guest at the Amanzi Hotel and sharing your feedback.

10/10 – Uitstekend

Eddy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff were great and the place was clean
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
Thank you for sharing about your positive experience with us at the Amanzi! We're glad you enjoyed your stay and hope to see you again soon in Ventura.

10/10 – Uitstekend

Wanda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, close the the main street and friendly staff. Great customer service. The breakfast was fantastic. We really enjoyed our stay and will stay there again. The only reason I gave 4 star around the property is that it was under construction, but did not impact us in any way.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 30 mrt 2024
Thanks for rating us! We are so glad you enjoyed the Amanzi despite the exterior renovation work being done. Our team would love to have you as a guest again when visiting Ventura!

2/10 – Ontzettend slecht

Antionette

Negatief: Voorzieningen
We showed up and the hotel looked like it should have been completely closed . It was fully under construction . Our balcony was wrapped with plastic which made for a strange feeling , like chlosterphobia.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 28 mrt 2024
We're sorry you were not happy with your stay. Our exterior renovations are noted on Expedia where you made your reservation. Our team hopes you give us another opportunity when the work is completed later this year.

10/10 – Uitstekend

Noe

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 17 apr 2024
Thanks for rating your stay with us!

6/10 – Redelijk

Christopher

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I liked the quietness but didn’t like the fact we had to move rooms cause the heater didn’t work and we had to move our own belongings
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 28 mrt 2024
Thank you for your feedback. We are sorry about the heater not working in your room. Our team tries to check on everything before guests stay in it, but sometimes we do miss these types of things. We hope to have another opportunity to host you for a better stay.

6/10 – Redelijk

Doreen

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property was under construction. We had no idea. Pool/spa not open due to construction. We wanted a view of the ocean, instead got a view of plastic and scaffol ladders. Also we could hear traffic all night long.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Thank you for your feedback. The renovations are noted on Expedia where you made your reservation. We hope you understand that our hotel does not have access to where this information is provided to guests by Expedia or it's partner sites. As an additional way to communicate the construction, our team set up an automated message which is sent out once the reservation comes in (guests can cancel after this message is sent).Our pool/spa is open during the renovations. We truly are sorry for your disappointments and hope you will give us another chance to provide a better stay.

10/10 – Uitstekend

Sophia

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Thanks for rating your hotel stay with us at the Amanzi!

6/10 – Redelijk

KENNETH

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Current construction made it difficult to identify the entrance to the property and location of lobby at night. Additional temporary signage would be helpful
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 26 mrt 2024
Thank you for the feedback. We hope you will choose us again, especially once our exterior work is done.

8/10 – Goed

Paul, Lakeside

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The building was covered with scaffolding and plastic blocked the view from the windows. Construction to the exterior was ongoing but we weren’t affected with noise on the weekend. The pool and jacuzzi were open and in great condition. Close to the freeway and train tracks so noisy outside but inside the windows quieted the traffic noise considerably and it did not bother me. They are adding a fire pit and a remodeled outdoor seating area at the pool. Interior was clean and upgraded and the rooms were large and well appointed with spacious modern bathrooms. The bed was very comfortable and the tv was quite large and modern with lots of channels. The staff was very friendly and accommodating and the breakfast was great. They also provided a happy hour with beer, wine and hot snacks. The proximity to downtown restaurants and the beach was very nice and walkable. I would say that it should be an even better experience when the construction is completed but overall we had a very nice stay and will stay again if we’re in town.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 25 mrt 2024
Our team appreciates you taking the time to share your feedback! We're happy you enjoyed your stay despite our current renovations. As we continue to make improvements, our team hopes each stay brings a better experience for our guests. All of of us at the Amanzi look forward to your next hotel stay in Ventura!

10/10 – Uitstekend

ANGELA, RAMONA

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is under construction, staff was very nice. Room was nice and clean. Overall good stay!
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 25 mrt 2024
Happy you enjoyed your stay at the Amanzi! We hope to see you again when visiting Ventura.

10/10 – Uitstekend

Gerard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Solid breakfast, free happy hour was a bonus as well. Comfortable and clean
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 25 mrt 2024
We're thrilled you enjoyed our hotel and it's amenities! Thank you for being an Amanzi guest while in Ventura.

8/10 – Goed

marie

Reisde met familie
Room was fine , staff was nice and helpful.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 21 mrt 2024
Thank you for being our guest! We hope to welcome you again to the Amanzi.

10/10 – Uitstekend

Jason

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was good. Staff was friendly. Place was nice and clean and you can't forget about the 2 complimentary drinks! 5 Stars all around!
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 18 mrt 2024
We're so happy you enjoyed your Amanzi stay! Thank you for being our guest and sharing your experience.

2/10 – Ontzettend slecht

Victor

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property is under construction
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 18 mrt 2024
We're sorry that our exterior updates did not make for a good stay. Our team hopes you will give us an opportunity once the renovations are complete. Thank you for choosing us.

2/10 – Ontzettend slecht

Julia

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Called us to charge early with appointment and even though check in was 3 pm demanding payment for first night. Was driving over 7 hours away had to give credit card or threatening to lose booking, upon arrival under construction no told of this. Room had human hair all around and smelled, wife got out of shower to have to men on construction scaffolding outside window again to notice from management. Terrible experience.
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
We are sorry about the confusion. When there is an issue with the payment on file on reservations (cancellation policy is 24 hours prior to day of arrival), reservations may be cancelled. Due tothe area hotels being sold out, as a courtesy, our team contacted you so that your room would not be cancelled. Our renovations are noted on Expedia. While we understand your frustrations, please know that our team tries their best to make sure guests are aware of our renovations and policies. We truly are sorry you didn’t enjoy your stay.

4/10 – Matig

Tiffany

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The place is going thru construction and looks like a prison. It was over priced. I heard banging all day long hammering. The toilet was running the entire time and the housekeeping person that knocked on our door telling us to leave after I was an approved for a late check out was extremely rude. I wish I could get my money back. Because there were no other hotel with Vacancy we had to stay there - but they should not be open during the remodel.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
We are sorry about your disappointment. Our management will be checking on the date you stayed and discuss with our team on where we went wrong. Currently our exterior is being renovated, which is noted on Expedia. While we understand your frustrations, we hope you understand the challenges such renovations pose. Our team continues to work to provide better stays and we hope you will give us another opportunity to do better.

8/10 – Goed

Janeta

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Should be cleaned better.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 11 mrt 2024
Thank you for your feedback. We're sorry about the issue you faced. While we don't have much details, our team has noted your comments and will be checking on your stay to do better. We appreciate you staying with us and hope to welcome you again.

6/10 – Redelijk

Erick

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 11 mrt 2024
Thank you for staying with us. We hope to have another opportunity to provide a better stay.

10/10 – Uitstekend

Whitney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is being renovated and is in a good location to walk to the beach. The value is excellent and the breakfast got the job done. The staff is really excellent!
2 nachten verbleven in december 2023
Reactie van Guest Relations op 8 mrt 2024
Glad you enjoyed our breakfast, location and friendly service at the Amanzi! Thank you for choosing our hotel while in Ventura.

10/10 – Uitstekend

Leslie

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 8 mrt 2024
Thank you for being an Amanzi guest!

6/10 – Redelijk

Euka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is renovating the entire facade. Room was renovated but had that musty old hotel smell that’s hard to get rid of. The staff was so nice and friendly and we really appreciated the happy hour and breakfast. Abuts the highway and train so you do hear that noise. The pool looked like it was just redone as it was very clean. Again, the staff was fantastic!
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 4 mrt 2024
Thank you for your feedback. We're glad that our team extended the level of hospitality the Amanzi is known for. We hope you will give us another opportunity to provide a better stay, especially once our exterior updates are completed later this year.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Property under renovations Once complete it will be super nice
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 4 mrt 2024
Thank you for staying at the Amanzi! Our team can't wait for the exterior updates to be completed later this year so that our guests can enjoy a better experience. We hope to see you again in Ventura!