Dear Byron,Thank you for staying with us and for taking the time to give us such a generous review. We apologize for the minor cleanliness issues and disruption during your stay. We'll take the necessary steps to improve in areas that need work to avoid this occurring in the future. We hope you decide to visit us again in the near future. Thank you again

Dear Ngai,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again

Dear Ana, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unsatisfactory breakfast. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

Dear Valerie, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unclean state of the bed in your room. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

Dear Shelly, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay was definitely below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We apologize on behalf of the agent you encountered for their unfriendly behavior . I have shared your feedback with our management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any service issues such as these from occurring in future.I hope you choose to stay with us again when your travels bring you back to the area.

Dear Nick,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Hayang,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

친애하는 성환님,우리와 함께 머물고 시간을 내어 이렇게 관대한 리뷰를 남겨주셔서 감사합니다. 가까운 시일 내에 다시 방문해주시기를 바랍니다. 다시 감사합니다.

Dear Megan, TThank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Julia,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with quality of our breakfast items. I can assure you Management has been made aware of these issues for potential future improvements in this area.

Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We apologize for the unfriendly nature of one of our team members. As a teachable moment, we'll coach the individual you dealt with to improve her guest service skills. We hope you decide to visit us again in the near future. Thank you again.

Dear Terry, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear John,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Jennifer, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Mark,Thank you for staying with us and for taking the time to give us such a generous review. Your comment regarding the outdated overall aesthetics of the property has been passed along to our Management team for potential future improvements in this area. We hope you decide to visit us again in the near future. Thank you again.

Dear Tammy,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Rob,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again

Dear Dale,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Josee-Anne,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Shawn,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Sheila,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Sally,Thank you for staying with us and for taking the time to give us such an honest review. We hope you decide to visit us again in the near future. Thank you again.

Dear Claire, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Adele,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with your room location and the television lacking channels. I can assure you Management has been made aware of these issues for potential future improvements in this area. For future stays, you're welcome to request a room away from the elevator as we always give our best effort to accommodate requests such as these. Thank you.

Dear Donna, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Garry, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Ilai,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Jeffrey,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with the wasteful nature of our breakfast. I can assure you Management has been made aware of these issues for potential future improvements in this area.

Dear Claudio,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Stewart,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Donna, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Sheila, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Johnny,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Douglas,Thank you for staying with us and for taking the time to give us your honest review. We apologize for a stay that was below our standards. We're sorry for neglecting to effectively communicate that our Housekeeping policy is we provide cleaning service every 2nd day, unless otherwise requested. We will make the necessary efforts to improve in our communication so this stands as an isolated occurrence. We hope you decide to visit us again in the near future as we'd love to welcome you back!

Dear Teresa, Thank you for staying with us and for taking the time to give us such a generous review. We apologize if the guests above were a disturbance to you. We hope you decide to visit us again in the near future. Thank you again.

Dear Sharon,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the shortcomings you experienced, such as the unpleasant odor in your room, uncleanliness of our hotel exterior and being unable to accommodate your request to shorten your stay due to our cancellation policy. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service we provide. I can assure you Management has been made aware of these issues and I am confident that the necessary steps will be taken to ensure that your experience is an isolated incident.

Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Todd,Thank you for staying with us and for taking the time to give us your honest review. Could you please expand on your comment "cleanliness was suspect" and provide further detail? To my knowledge, our pool and hot tub were open and functional during your stay, apart from the hot tub jets being temporarily out of service, for which we apologize if that caused any inconvenience. We hope you decide to visit us again in the near future. Thank you again.

Dear Donna,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Justin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Aaron, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Gordon, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Brett John,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Lorraine,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Amber, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

Dear Richard,Thank you for staying with us and for taking the time to give us such a generous review. We hope decide to visit us again in the near future. Thank you again.

Dear Tyla, Thank you for staying with us and for taking the time to give us such a generous review. We hope decide to visit us again in the near future. Thank you again.