Gracias para su visite

People who book with Expedia need to read to see the distance from town. We called this guest to make sure he knew where we were and gave him an opportunity to cancel. We have been getting so many guests from Expedia who do not answer us and say they didn’t know. Expedia posts the miles from townAnd there are so may videos and pictures of the road. All of these bad reviews are by people not doing their homework. I have asked Expedia to help me change my listing to discourage people from coming who are not looking for an adventure. They book with us because they cannot afford a beachfront hotel in town. We are off-grid and iff-road and should not be held to a standard if a bug chain hotel. These guests don’t even read the reviews to know about the dirt road. People come to the east cape for the adventure diving and snorkeling. People who know that are happy to come here to be away from town and bug hotels and so many people. I have groups here thanking us every other minute saying how great it is here and how happy they are with the service but they all did their homework. It’s not for everyone. When I got to a hotel that isn’t what I expected I blame myself for lack of research. I asked Expedia for help and they ask for my coordinates and never call me. N

Primero mandamos mensaje a el en text pero no contesta. Cuando el viene dice no problema sobre la musica para poco tiempo chocando sonido para evento proximo dia. otro huéspedes dicen no problema y despues hacen un reservacion para un grupo en la futura. Locamente mucho pero cuando huéspedes no contéstame, no tengo oportunidad a explicación.

Thank you for your review.

In our correspondents with guests we ask them to contact us to make sure they have good directions. They did do that and were driving on a road that was closed. We try texting and calling before dark to make sure if time of arrival and no response. We wait all night for our guests. We did not know they were on their. Yes there are dirt roads but one along the coast is closed but gps still says that beach road is there.

Peoplecome to our hotel for the casual atmosphere, apparently too casual for this guest. It is very important for Expedia guests to be aware of the distance and that is a rural rustic area. most people rave about the art and for that matter the service. there is a big difference in the guests who want to be on The East Cape, away from crowds and big hotels and are happy to just chill there. People write reviews about the staff thanking each one by name so this is very surprising to hear. we are short handed and he was probably waiting tables at the same time and you can see the room from the lobby. again sorry for your disappointment.

Hola Alma siento much que halla sido complicado para ti llegar al hotel, después de haber esperado mucho tiempo en el trafico causado por la peregrinación, lamentablemente no hay gasolineras alrededor del hotel, pero el lugar es un paraiso y vale la pena llegar a el, en la pagina hay comentarios hacerca del caminoIn English this guest arrived to La Paz very late and started her journey at 6PM. They took the road over the mountains and there was a parade of Virgen Guadalupe and it was driving very slow. It is important for guests to know where we are and how long it will take to get there. We do not recommend driving on the dirt road in the dark if you have never driven before. Our regular guests choose us to be away from town and the gas stations and out there in the peace and quiet. It is important to know what kind of vacation you are looking for

Muchas gracias para su visite y estrellas.

Gracias

Lo siento pero es un grande proyecto con mucho trabajo y estamos trabajando todo tiempo. El focus all es sistema sin mes no electricidad ni nada. Usamos bodegas todo día los empleados adentro y afuera para comida. Los menus existe adentro los habitaciones en un QR condigo

Thank you for your review and your visit

Thank you for your visit and your 10 out of 10. I would like to know more about what you liked about it?

Thanks for your visit. Yes, starting now most of our guests will surf along the way. We love surf season too.

We say, its part of the adventure, but not everyone agrees. I'm glad you enjoyed yourselves.

This guest did not stay at the hotel. He took a wrong road and never came anywhere near us. It was at night and he did not have directions. People who know the area are good guests for us but some people book and don’t know we are an hour from town. Most of our guests think it’s part of the adventure.

I do not know who this guest was or why they weren't happy.

Thank you so much for your visit this week. We are glad you enjoyed what we have to offer.

Thanks for the pictures and the visit. Thanks for appreciating all that we have to offer, the food especially.

Thank you for your visit. We appreciate your kind words

Yes they made a last minute booking with Expedia and the rooms were full before the reservation came through to me, there were big waves and we had lots of walk ins. I did not get a chance to block the rooms with Expedia before they booked. Long story short we did in fact have nothing for them and my Manager moved out of his room to accommodate them. They said repeatedly it was fine. We reduced their price by $70.00 and apologized profusely we are in a rural location and most of our guests are looking to be there, in the middle of nowhere. Many people who book with the online travel agencies don't tend to do the research to know where we are. They then tend to be disappointed when they realize we are remote, off-grid and off-road. It's like heaven to most of our guests but not for all of them.

Thank you for your visit

I’m sorry you didn’t enjoy your stay. Plants take water, we don’t have any we are in the desert and it comes in a truck. We were hit by a very big hurricane in September, the rest of the plants are growing back. Can’t speak to the service as people rave about our food and service and architecture. I imagine you were looking for a much more upscale hotel as the guests that wanted to be in aplace like that go on and on about how beautiful it is. We get no deliveries, we drive every morsel of food to that place ourselves. Sorry you didn’t enjoy your stay.

The family couldn't have been nicer, everyone from the staff to the other guests were crazy about them.

Thanks for your review. I’m sorry about the attitude of the bartender, I can’t explain that. The thing about out prices is it costs a lot more to do business in the East Cape than it does in Cabo. We don’t get any deliveries of any kind. We drive all food and drink to the location. We run on solar and generator and have our water delivered in a truck. It just costs more and we don’t have the volume over there. We have to house our employees. In Cabo everything is delivered to the door step and the East Cape experience is very different. Again, I apologize for the inconvenience.

Thank you for your visit.

Lo sientofrontdesk era efermo. Gracias para su visite.

GRACIAS PARA SU VISITE.

thanks for your visit, it was our pleasure.

We are so glad you enjoyed our hotel. Thank you for the visit.

thank you for your visit and your review.

thank you for your generous review and your visit.

Thank you for your kind words and for your visit. We are glad you enjoyed your time here.

Muchas gracias para su visite.

Muchas gracias para su visite y muy amable palabras.

Thank you for sharing your experience on Expedia. We enjoyed having you as well.

Thank you for your visit we are pleased to hear you had a wonderful time

Thanks for your visit. We enjoyed it too.