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Beoordelingen van Copthorne Hotel and Resort Bay of Islands

4 out of 5
Copthorne Hotel and Resort Bay of Islands
1 Tau Henare Drive, Waitangi

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 309 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 400 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 183 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 1000 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

sekhar

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It’s not same as what it’s used to be . Rooms need do up. Hot pool is not working anymore. They don’t even clean rooms when stay now .
2 nachten verbleven in april 2024

6/10 – Redelijk

CHRISTIAN

Reisde met familie
Positief: Personeel en service
Good location. But the rooms are tired and definitely needs a renovation in the bathroom.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Briya

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best views
1 nacht verbleven in april 2024

6/10 – Redelijk

Wendy

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Lovely view. Is a bit tired & could do with a bit of a cheer up. Definitely overpriced at $419 for my friend & I in a studio with 2 beds. Not a lot of room but the sun room was fab. Some empty concrete structures in the dining room should either be used as pools or have palms planted in them.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Julie

Positief: Netheid, voorzieningen
This place was exactly like the pictures and such a beautiful hidden gem!! We wished we booked for longer! We will def be back!!
1 nacht verbleven in maart 2024

8/10 – Goed

Gang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Copthorne Team op 14 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Amanda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and facilities were great Love the room we were given opens to the poolside
1 nacht verbleven in februari 2024
Reactie van Copthorne Team op 14 mrt 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you found the check-in process easy and enjoyed our facilities. It is great to know that you loved the room with poolside access. We appreciate your feedback and look forward to your next visit.

10/10 – Uitstekend

KAREN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
outstanding place to stay:) friendly staff and rooms are nice and clean. it is located little far from the town near to common grounds. nice and quiet place:)
2 nachten verbleven in februari 2024
Reactie van Copthorne Team op 14 mrt 2024
Thank you for your glowing review! We are delighted to hear that you found our place outstanding and enjoyed the friendly staff and clean rooms. While we are a bit farther from town, being close to Waitangi Treaty grounds offers a nice and quiet environment. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in februari 2024
Reactie van Copthorne Team op 14 mrt 2024
Thank you for your review!

4/10 – Matig

James

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A falling apart and horribly understaffed hotel that was once nice. The building was in disrepair, but the staff was doing all the could with what little they had.
4 nachten verbleven in december 2023
Reactie van Copthorne Team op 15 mrt 2024
We deeply regret the shortcomings you encountered during your stay. Our staff is striving to provide the best service and we are upgrading our facilities. We hope to regain your trust during your next visit.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for your review!

6/10 – Redelijk

Trevor

Negatief: Netheid, staat van de accommodatie en faciliteiten
Very dated. Room was not clean. Pool very uninviting, looked like mildew growing in pool.
2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the dated appearance of our hotel, the cleanliness of your room, and the condition of the pool. Your feedback is invaluable, and we are taking immediate action to address these concerns. We understand the importance of a clean and inviting environment for our guests and are committed to ensuring that all areas of our hotel meet the highest standards. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 – Redelijk

anna

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room not true to photo we booked on. Staff - some good - others couldnt be bothered Place tired and needs maintenance
1 nacht verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
We appreciate your feedback regarding your recent stay. We apologize for any discrepancies between the room you booked and what was provided, as well as any inconsistency in staff service. Your comments about the tired appearance of our property and the need for maintenance are duly noted, and we are actively working to address these issues. It's our priority to ensure that our guests receive the experience they expect and deserve. We value your input and hope for the chance to make it right during your next visit.

10/10 – Uitstekend

Kate

2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Russell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the swimming pools, rooms were great , the accommodations could do with an upgrade but certainly it is clean enough
2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the swimming pools and found the rooms to be great. Your feedback about the accommodations is noted, and we will consider upgrades in the future. We are committed to maintaining cleanliness throughout our property, and we appreciate your acknowledgment of our efforts in this regard. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.

6/10 – Redelijk

F

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Okaish stay.
The room was nice but very dated. The bathrooms were very small n old. And the hotel smelled old. However, we had no problem otherwise. Staff were lovely. The photos look better than the actual hotel
2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for your feedback on your recent stay. We are currently working on upgrading and refreshing our facilities. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

6/10 – Redelijk

Anna

2 nachten verbleven in januari 2024
Reactie van Copthorne Team op 14 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Nigel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Rob

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property was well siituated. Pool was out of action and looked like it would be for awhile. Dirty looking water with ducks swiming in it. Very disapointing we vould not use the pool.
2 nachten verbleven in januari 2024

8/10 – Goed

Oliver

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location & surroundings. Accommodation a bit tired around the edges but clean and tidy. Breakfast selection was impressive. Disappointed the main pool was closed for the duration of our 4 day stay due to issues. Would stay here again.
4 nachten verbleven in januari 2024

6/10 – Redelijk

Marilou

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Staff were friendly and accommodating
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Look, this place was the height of luxury in 1996 and you can tell. But, the location is spectacular, the rooms are clean, the bed is comfy and everyone is nice. If you're expecting waterfall showers you'll be sad, but who needs that stuff when you can look at the ocean and be happy
1 nacht verbleven in januari 2024

8/10 – Goed

Tracee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All staff were very helpful and friendly (especially Dimitri who went above and beyond) except for one slim young Asian (Korean?) girl who was the opposite. Our room was metres from the beach with a lovely unobstructed view. We found the a la carte food in the restaurant disappointing but enjoyed the breakfast buffets.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Victoria, Auckland

1 nacht verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for your review!

6/10 – Redelijk

Mark, Kaitaia

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We’ve stayed here many times and sadly this time was very disappointing. The staff and rooms were great but, at the height of summer, their big pool areas were completely brown/green with algae. We often stay here given the size of the pools but were confined to the beach chairs as the water was so gross that we couldn’t even see the bottom through the murk. We are pool owners ourselves and know the importance of dealing with algae as soon as it appears. The fact that this wasn’t addressed throughout a 3 night stay was very disappointing. It needed more than a robot and skim. Buffet was super good, staff friendly and doing their best. Sea-side views superb. Grounds excellent.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Mark, Kaitaia

1 nacht verbleven in januari 2024
Reactie van Copthorne Team op 15 mrt 2024
Thank you for your review!

6/10 – Redelijk

Kaylee, Ellerslie

Reisde met partner
Positief: Netheid, personeel en service
We stayed at Copthorne for 3 nights and had an enjoyable time although the property is very dated and could use a modern upgrade. The facilities are okay but we definitely expected more for a resort style hotel. I stayed here a couple of times 8 or so years ago and it felt like nothing had changed or been improved since then with things feeling a bit aged. Rooms are comfortable but again dated, specifically the bathrooms. We stayed in a ground floor Harbour view room which had a lovely view outside. The aircon vent units are right on the outside patio area so if your neighbours aircon is on that's all you can here, not very peaceful. The hotels general facilities are okay. Pool area is the best part of the hotel although the water didn't look very clear so we chose not to swim, lots of others were in the pool however. Great area to lounge in the sun with appropriate seating. The grounds were very well looked after with grass freshly mowed and all plants well trimmed. Restaurant food was great, nice selection of dishes. Average selection of wine, we did expect more option. It seems like this place has a lot of potential however just didn't give us the luxury/comfort style stay we were expecting from the pictures and having been here years before. Staff were all very friendly and relaxed which we enjoyed and couldn't fault any service.
3 nachten verbleven in januari 2024

8/10 – Goed

STEPHEN M

5 nachten verbleven in december 2023

6/10 – Redelijk

Laara, North Vancouver

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
Front desk staff were not informed or helpful at check in and made our stay uncomfortable.
1 nacht verbleven in december 2023

10/10 – Uitstekend

ariane

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the pool, the only thing is the smell of the bathroom but over all its so good.
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
A bit outdated
2 nachten verbleven in december 2023

6/10 – Redelijk

Santhosh

Negatief: Netheid
Great location, awesome backyard with views and beach access. Parking was a bit of a mess (no allocated parking so you're left to wander around to find a spot which could be like 7 to 8 mins away from your room) and the parking space is too tight. We found hair tie and a bunch of hair in our toilet so wasn't happy with the cleanliness although the other areas were very clean. PS: they require a bond for each of your booking which I don't this is mentioned anywhere in their booking details.
1 nacht verbleven in december 2023

4/10 – Matig

Anne Marie

Reisde met partner
Positief: Netheid
Problems : 1) they offer a shuttle service, we needed it twice and both times no one answered the phone. 2) we requested an ocean view room, there was lots of vacancy but they wanted $40 more per night 3) because there were so few customers the buffet dinner was not available 4) breakfast was expensive $35 each, more than the a la carte rib eye dinner ! 5) the property is tired , needs renovation. But, the location on 5heocean is spectacular. Probably would not stay again
3 nachten verbleven in december 2023

6/10 – Redelijk

Nicolas

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
L'eau du robinet à un goût de terre, la remarque à été faite plusieurs fois mais le problème n'a toujours pas été résolue.
1 nacht verbleven in december 2023

10/10 – Uitstekend

David, Lake Forest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

dustin

Positief: Netheid, personeel en service en comfort kamer
Good Value
Somewhat older property but a good deal with great staff. I would go back. Check out the pool!
1 nacht verbleven in december 2023

8/10 – Goed

Courtney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot with beautiful locations nearby. Rooms were a little dated but it is a busy spot with lots of visitors. The resort itself is set up perfectly for larger groups and those that want to spend time outside and exploring the area. Really great location

8/10 – Goed

Hannah

2 nachten verbleven in november 2023

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and good room. Nice pool and garden area.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Marjorie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked me had a private deck over looking the beach staff was so helpful and friendly
2 nachten verbleven in november 2023

8/10 – Goed

Cristien

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was standard single Had the most comfortable bed I’ve slept away on, and I’m away lot for work , Sky was great when I worked out where it was but couldn’t work out remote to see what was on like you can with normal sky. Parking was the only let down, limited and poorly lined so people just take up 2 parks etc.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Roimata Puti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

8/10 – Goed

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great staff, restaurant was only ok.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mark, Hamilton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very relaxing environment
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Carol

1 nacht verbleven in oktober 2023

8/10 – Goed

Maria, Dargaville

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the pools. Didnt see a reception sign anywhere, little lost at first, but we found our way. Comfy bed, small space with everything in it, little hard to move around and even had a sunroom.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was spot on! would do this again and again.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Shaun

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The head receptionist who greeted us was amazing and super hospitable! The guy who checked us out barely even looked up at us. Very different experiences! The rooms view was amazing and picturesque but the actual room was dated and no fan in the bathroom. The gardener was literally outside of our room on arrival and first thing in the morning. The pool area is well kept and a really relaxing space to unwind. Would have been ideal to have room service from the bar menu. Our dinner was enjoyable! I think if the customer service was maintained as well as upon our arrival, the whole experience would have been much better!
1 nacht verbleven in oktober 2023

8/10 – Goed

Anette

Positief: Netheid, personeel en service en comfort kamer
Holiday
Need a revamp
2 nachten verbleven in september 2023