I contacted WeHost on June 1 after discovering a significant cockroach infestation in the kitchen of the unit. I was initially informed that the issue would be addressed that same day. However, later that afternoon, I was told that pest control would instead visit on June 2 between 11:00 a.m. and 5:00 p.m.On June 2, the infestation worsened, with additional cockroaches appearing throughout the unit, making the living conditions extremely unpleasant and unsanitary. Throughout the day, I received multiple updates regarding the pest control technician's arrival time. I was first told they would arrive at 11:00 a.m., then after 12:00 p.m., then after 3:00 p.m., and eventually that they would arrive sometime during the day, without a specific time. Pest control ultimately did not arrive until after 6:00 p.m.We were required to leave the unit while fumigation was performed. Upon returning, we continued to find cockroaches in the unit, indicating that the problem had not been adequately resolved.Given the unsanitary conditions, the delayed response, the repeated changes in communication, and the fact that the infestation remains unresolved, I requested a refund so that I could secure alternative accommodations. Instead of receiving a resolution, I have repeatedly been told that the matter is being reviewed and to wait until the following day.I paid for accommodations that were represented as habitable and properly maintained. The presence of a significant cockroach infestation