Receptie

Beoordelingen van Hotel Lombardy

4 out of 5
Hotel Lombardy
2019 Pennsylvania Ave Nw, Washington, DC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 702 van 1087 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 1087 beoordelingen" "
Gastenscore: 6 - Redelijk. 80 van 1087 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1087 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 1087 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Martijn

Positief: Netheid, personeel en service
Super mooi centraal gelegen hotel. Vriendelijk personeel en een goede schone kamer.
6 nachten verbleven in december 2021
Reactie van Sherane op 14 dec 2021
Goedemorgen - Bedankt voor de geweldige opmerkingen en positieve feedback. Wij waarderen het enorm!

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Nice old-fashioned feel
1 nacht verbleven in mei 2024

8/10 – Goed

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
5 nachten verbleven in mei 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive rating. We appreciate it.

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Proximity to GWU makes it an automatic for visiting parents. Hotel is beautiful, old school, the rooms are large and the bathrooms have the best showers. The Four Five Coffee shop moved in two doors down which only makes staying at the hotel better. The hotel staff are all excellent, caring, and personally engaged to ensure a comfortable stay. Skip the onsite restaurant as there are plenty of much better options within easy walking distance (North Italia, Toryumon, Tatte, Circa).
1 nacht verbleven in mei 2024

6/10 – Redelijk

Patrick, Stamford

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The checkin staff was very friendly and helpful, and the hotel is in a great location, but the rooms were very outdated and musty. The air conditioner was also very loud and did not work well.
2 nachten verbleven in april 2024
Reactie van Sherane op 10 mei 2024
Thank you for your valuable feedback! We're delighted to hear that you found our check-in staff friendly and helpful, and that you appreciated our hotel's great location. However, we're sorry to learn that your experience with the rooms fell short of expectations. Your concerns about the outdated decor, mustiness, and noisy air conditioner are duly noted. We're committed to continuously improving our facilities and services, and your comments will be shared with our team for immediate attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.

8/10 – Goed

Robin

Reisde met een groep
Location. Friendly valets, quiet
2 nachten verbleven in mei 2024
Reactie van Sherane op 8 mei 2024
Good evening - We are so very pleased you loved our location, the friendly bell-staff and our quiet environment. We are so very pleased you enjoyed your stay and will be back again soon for another visit.

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Very historical but had issues with the bathtub
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From check in to check out this was a joy. The lounge had a very Cheers feel, walking in you felt eyes turn to new person, but felt comfortable after a bit. Room was comfortable, bed/pillows were great. Food hall across the street, metro stop a block away. Easy walk to White House and National Mall.
5 nachten verbleven in april 2024
Reactie van Sherane op 1 mei 2024
We're delighted you enjoyed your stay from start to finish! It's wonderful to hear that our lounge provided a welcoming atmosphere akin to Cheers. Your comfort is our priority, and we're pleased you found the room and amenities satisfactory. It's fantastic that you could explore the nearby attractions easily. We hope to welcome you back soon for another enjoyable experience!

10/10 – Uitstekend

manuel

4 nachten verbleven in februari 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive rating. We appreciate it.

10/10 – Uitstekend

Yasmine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very cozy boutique hotel; lots of charm! The staff was very friendly and approachable. If I had one minor issue it would be the in-room coffee was not good at all. Cafe Valet needs to retire! Luckily, there was a great coffee place a few doors down from the hotel. My husband and I would definitely stay there again.
3 nachten verbleven in april 2024
Reactie van Sherane op 1 mei 2024
Thank you for sharing your experience! We're thrilled you found our boutique hotel cozy and charming. We'll definitely take your feedback on the in-room coffee into account for improvement. We're glad you discovered a great coffee spot nearby and hope to welcome you and your husband back soon!

10/10 – Uitstekend

Bobbi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historic hotel with rooms to match! The staff was excellent - every single person from the doorman/valet who welcomed us, W…, to the young gentleman at the reception desk twice, the lady on the 10th floor house cleaning and second doorman - all superb. The bed was comfy and room was clean. Loved the view and windows, shades. Kitchen was funky and not used but there and fine. We will be back! Thank you very very much!
2 nachten verbleven in april 2024
Reactie van Sherane op 29 apr 2024
We're thrilled to hear about your wonderful experience at our historic hotel! It warms our hearts to know that every member of our team contributed to making your stay exceptional. Your compliments on our comfortable rooms and attentive staff mean the world to us. We can't wait to welcome you back for another memorable stay. We will be sure to share you lovely comments with the staff. Thank you for choosing us!

10/10 – Uitstekend

Thomas

3 nachten verbleven in april 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive feedback. We appreciate it.

10/10 – Uitstekend

Margaret

3 nachten verbleven in april 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive rating. We greatly appreciate it.

10/10 – Uitstekend

Harvey

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Jon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location next to GW University. Very friendly and accommodating staff. We would definitely return.
2 nachten verbleven in april 2024
Reactie van Sherane op 29 apr 2024
Thank you for your kind words! We're delighted you enjoyed our prime GW University location and our friendly staff. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ilgaz

1 nacht verbleven in april 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive rating. We appreciate it.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sherane op 23 mei 2024
Good morning - Thank you for the positive feedback. We appreciate it.

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classic hotel; former apartment building. The windows open! Kitchen with sink and refrigerator provided. Very comfortable, large rooms. Kind and helpful staff. Perfect location. Get a street view room!
4 nachten verbleven in april 2024
Reactie van Sherane op 29 apr 2024
We're thrilled you appreciated the unique charm of our historic building and enjoyed the spacious rooms with functional amenities. Our team is dedicated to ensuring a comfortable stay for every guest. Thank you for highlighting our perfect location—we agree, the street view rooms offer a fantastic experience! We look forward to welcoming you back for another memorable stay.

8/10 – Goed

Brenda, Westwood Hills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay.
2 nachten verbleven in maart 2024
Reactie van Sherane op 26 apr 2024
Awesome! We are super excited you had a great stay with us. Do visit again soon.

4/10 – Matig

GULNAR

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything in the room is very old. Bathroom has weird bath tub. Bath tub’s surface looks like balance ball. It is moving. First time I saw such a thing. I felt I am going to fall couple times.
4 nachten verbleven in april 2024
Reactie van Sherane op 18 apr 2024
We appreciate your feedback and apologize for any inconvenience caused by the condition of the room. Safety and comfort is our priority.Rest assured, we'll address the issues you've mentioned promptly to ensure a comfortable stay for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They staff were lovely and upgraded our room to a beautiful suite with ample space and comfortable beds. The room was beautiful and quiet.
3 nachten verbleven in april 2024
Reactie van Sherane op 15 apr 2024
Thank you so much for your appreciation! We're thrilled to hear that you enjoyed your upgraded suite and had a comfortable and peaceful stay with us. Our team takes great pride in providing excellent service, and we're grateful for your kind words. We look forward to welcoming you back soon!

10/10 – Uitstekend

Jeanette

10/10 – Uitstekend

Damon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classic and sophisticated hotel in an excellent location. The bar was also a highlight. Blown away with how affordable it was. Excellent location too, just a few blocks from the White House and the National Mall.
2 nachten verbleven in april 2024
Reactie van Sherane op 15 apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our classic and sophisticated hotel, and that you found our bar to be a highlight. We're also glad to know that you found our rates to be affordable. Our team works hard to provide exceptional experiences for our guests, and it's wonderful to hear that we exceeded your expectations. We'll be sure to share your feedback with our staff as motivation to continue delivering excellent service. We hope to welcome you back soon!

8/10 – Goed

susan

3 nachten verbleven in april 2024
Reactie van Sherane op 1 mei 2024
Good evening, we thank you for the positive rating.

10/10 – Uitstekend

Richilou Gale

3 nachten verbleven in april 2024
Reactie van Sherane op 1 mei 2024
Good evening - Thank you for the positive rating.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice people
1 nacht verbleven in april 2024
Reactie van Sherane op 15 apr 2024
We're so glad you found our team to be very nice! It's our pleasure to ensure your stay is welcoming and comfortable. Thank you for your kind words, and we hope to have the opportunity to welcome you back soon!

10/10 – Uitstekend

kevin

2 nachten verbleven in april 2024
Reactie van Sherane op 1 mei 2024
Good evening - Thank you for the positive rating, we appreciate it.

10/10 – Uitstekend

Franklin

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay recommended
2 nachten verbleven in april 2024
Reactie van Sherane op 15 apr 2024
Thank you for your appreciation! We're thrilled you enjoyed your stay and would recommend us. Your satisfaction means the world to us. We look forward to hosting you again soon at Hotel Lombardy!

8/10 – Goed

Lindley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would have preferred the hotel to have a bigger lobby area and would have preferred it to have been more updated. It is a lovely hotel, but the design is very antique.
4 nachten verbleven in maart 2024
Reactie van Sherane op 15 apr 2024
Thank you for your valuable feedback. We appreciate your input regarding the lobby size and design preferences. While we cherish our hotel's historic charm, we understand the desire for modern updates. Your insights will be shared with our team for consideration in our future enhancements. We hope to welcome you back for an improved experience soon.

10/10 – Uitstekend

Carmela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was lovely, historic and with old world charm. The staff were wonderful and helpful especially Wilfredo, the front door man and reception desk staff. Great location, close to where we wanted to go. Nice restaurants nearby. Restaurant has good food as well. We had a wonderful stay at the hotel.
1 nacht verbleven in maart 2024
Reactie van Sherane op 15 apr 2024
Thank you for your kind words! We're thrilled you appreciated the historic charm of our hotel and the exceptional service provided by our staff, particularly Wilfredo and our reception team. We will be sure to share this fantastic feedback with him. It's wonderful to hear you enjoyed our convenient location and nearby dining options. We're delighted you had a wonderful stay with us, and we look forward to welcoming you back for another memorable experience soon!

10/10 – Uitstekend

Carroll

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely, quiet and clean and charming. Loved it!
1 nacht verbleven in maart 2024
Reactie van Sherane op 15 apr 2024
We're delighted you enjoyed your stay with us! Your satisfaction means the world to us, and we're thrilled you found our hotel lovely, quiet, and charming. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 – Uitstekend

barbara, west hartford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel had unbelievable old world charm from the physical architecture of the building to the furnishing in the rooms, and especially to the attentiveness of the staff. The porter was wonderful and helping with luggage, reception was efficient, café for breakfast was convenient and good. Location is walking distance to a lot of things and very close to two different metro stops.
4 nachten verbleven in april 2024
Reactie van Sherane op 15 apr 2024
Thank you for your glowing review! We're thrilled you appreciated the timeless charm of our architecture, room furnishings, and the dedication of our staff. Our porter, reception team, and café staff are committed to ensuring a seamless and enjoyable stay. It's wonderful to hear you found our location convenient for exploring the city, with easy access to nearby attractions and metro stops. We hope to welcome you back for another memorable experience soon!

10/10 – Uitstekend

CARLOS ALFREDO

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Excelente ubicación, un poco caro para lo sencillo del hotel, pero muy limpio, Y reitero la ubicación lo vale.
4 nachten verbleven in maart 2024
Reactie van Sherane op 8 apr 2024
¡Gracias por tus comentarios! Estamos encantados de que haya disfrutado de nuestra ubicación privilegiada y haya apreciado la limpieza de nuestro hotel. Si bien entendemos las preocupaciones sobre los precios, nos esforzamos por ofrecer valor a través de la limpieza y la conveniencia. Su satisfacción es nuestra prioridad y esperamos darle la bienvenida nuevamente para otra excelente estadía.

10/10 – Uitstekend

Connor

3 nachten verbleven in april 2024
Reactie van Sherane op 29 apr 2024
Good afternoon - Thank you for the positive feedback. We appreciate it.

8/10 – Goed

Bryon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sherane op 8 apr 2024
Good morning - Thank you for the highest rating, we greatly appreciate it.

10/10 – Uitstekend

Amy, Stone Harbor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel staff was awesome
1 nacht verbleven in april 2024
Reactie van Sherane op 8 apr 2024
Good evening - Thank you for the wonderful and kind words regarding the staff. We are so very thrilled all worked well for your visit. We will be sure to share your comments with the team.

10/10 – Uitstekend

Tami

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming
2 nachten verbleven in maart 2024
Reactie van Sherane op 4 apr 2024
Good evening - Thank you for the positive rating, we are thrilled your found our hotel to be charming.

10/10 – Uitstekend

Bonnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful and the location was great. I especially enjoyed that the hotel is on the National Historic Registry.
4 nachten verbleven in maart 2024
Reactie van Sherane op 4 apr 2024
We're delighted to hear that you enjoyed your stay with us and appreciated our friendly staff and great location. It's wonderful that you found value in our hotel's designation on the National Historic Registry. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sherane op 3 apr 2024
Good evening - Thank you for the positive rating. We greatly appreciate it.

10/10 – Uitstekend

Dannielle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the location, courteous staff, clean, comfortable rooms. An all around wonderful stay!
2 nachten verbleven in maart 2024
Reactie van Sherane op 4 apr 2024
We're delighted to hear that you had a wonderful stay with us, enjoying our prime location, courteous staff, and comfortable rooms. Your appreciation means a lot to us, and we can't wait to welcome you back for another fantastic experience.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place. We enjoyed our stay and everyone was nice and friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van Sherane op 4 apr 2024
We're grateful for your kind words and thrilled that you enjoyed your stay with us. Your positive feedback about our staff's friendliness and helpfulness is truly appreciated. We'll make sure to share your comments with our team, as they strive to provide exceptional service to every guest. We hope to welcome you back soon!

8/10 – Goed

Pulkit

Reisde met familie
Positief: Netheid
Hotel building is a bit old. There is not much to do at the property. If you are just looking to sleep, feel free to book it. Room including the bathroom was clean. Staff was not welcoming. Didnt greet us nicely at the front desk. Seems like they dont want to be hospital but thats okay as long as they are doing their job.
1 nacht verbleven in maart 2024
Reactie van Sherane op 1 apr 2024
We're truly sorry to hear about your disappointment. While our building may be older, we take great pride in maintaining cleanliness throughout. It's disheartening to hear about your experience with our staff; please accept our sincerest apologies. Your feedback is invaluable, and we'll address this issue to ensure better hospitality in the future.

10/10 – Uitstekend

Kent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
super friendly staff, great location
2 nachten verbleven in maart 2024
Reactie van Sherane op 1 apr 2024
We're incredibly grateful for your kind words! Our team strives to ensure your experience is nothing short of fantastic. And we're thrilled you enjoyed our convenient location too. Looking forward to continuing to exceed your expectations!

10/10 – Uitstekend

Sylvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Sherane op 1 apr 2024
Good morning - we are very appreciative of the positive ranking.

8/10 – Goed

R.U.M

1 nacht verbleven in maart 2024
Reactie van Sherane op 26 apr 2024
Good afternoon - Thank you for the positive rating. We appreciate it.

8/10 – Goed

Lara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Sherane op 1 apr 2024
Good morning - Thank you for the positive review.

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sherane op 1 apr 2024
Good morning - Thank you for the positive review.

10/10 – Uitstekend

thong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is right in the center of D.C; easy access to the National Malls. Staff is very friendly, and the little on-site restaurant is good
5 nachten verbleven in maart 2024
Reactie van Sherane op 29 mrt 2024
We're thrilled you enjoyed your stay! Our central location near the National Mall offers convenience for exploring. Thank you for recognizing our friendly staff and the quality of our on-site restaurant. Your feedback means a lot to us, and we hope to welcome you back for another great experience soon!

10/10 – Uitstekend

Ayumi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Professional staff and management. Perfect location to visit my daughter attending The George Washington University.
1 nacht verbleven in maart 2024
Reactie van Sherane op 29 mrt 2024
Thank you for your kind words! We're delighted to hear that you found our staff and management professional. It's wonderful that our location near The George Washington University was convenient for you. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

8/10 – Goed

Irina

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The restaurant is very good! Excellent location. Friendly staff.
3 nachten verbleven in maart 2024
Reactie van Sherane op 29 mrt 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our restaurant's offerings and found our location convenient. Our team takes pride in providing friendly service. We look forward to welcoming you back soon for another exceptional dining experience.