Dear Guest,Thank you for sharing your experience with us. We're thrilled you enjoyed the Christmas decorations and the excellent food and drink at the Glasshouse. However, we sincerely apologize for the inconvenience with the TV and lock issues, which impacted your ability to fully enjoy the facilities. We appreciate your patience and understanding. Your feedback is valuable, and we'll use it to improve our service. We hope to have the pleasure of hosting you again in the future and ensuring that your next experience with us is nothing short of exceptional.Kind regards,ChingYuGuest Services Manager

Dear Emma,Thank you for your delightful feedback! We're thrilled to hear that you had an absolutely lovely stay at The Grove. It warms our hearts to know you enjoyed the tasty food, idyllic junior suite, and the attentive, happy staff. We're delighted the festive atmosphere added to your experience. We look forward to welcoming you back for more memorable moments at The Grove.Kind regards,ChingYuGuest Services Manager

Dear Robert,Thank you for your 10 out of 10 rating! It means a lot to us. We look forward to welcoming you back at The Grove.Kind regards,ChingYuGuest Services Manager

Dear Jay,Thank you for your loyalty and feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. We appreciate your understanding and patience as we promptly addressed the issues. Your feedback is valuable, and we have taken steps to prevent such occurrences in the future. We look forward to the opportunity to provide you with a flawless experience on your next visit.Kind regards,ChingYuGuest Services Manager

Dear Tsahy,Thank you for your 5-star rating! It means a lot to us. We look forward to welcoming you back at The Grove.Kind regards,ChingYuGuest Services Manager

Dear Guest,Thank you for your wonderful review! We're thrilled to hear you enjoyed our lovely location, excellent staff, and amazing dining experience. We appreciate your feedback on the room and will certainly consider it for future improvements. We look forward to the pleasure of welcoming you again for another fantastic stay.Best regards,ChingYuGuest Services Manager

Dear Tim,Thank you for your kind words! We're delighted to hear that you enjoyed our excellent service and facilities at The Grove. We look forward to welcoming you back for another exceptional stay.Best regards,ChingYuGuest Services Manager

Dear Danielle,Thank you very much for taking the time to submit your rating. We were sorry to read that you felt your recent visit was not a 10 out 10 experience. If there's anything we can do to further enhance your next visit, please don't hesitate to let us know. We hope to have the pleasure of hosting you again in the future and ensuring that your next experience with us is nothing short of exceptional.Kind regards,ChingYuGuest Services Manager

Dear Robson,Thank you for your 5-star rating! We're thrilled to receive your fantastic review! It's wonderful to hear that our service has met the highest level, and the dining experience at the Glasshouse Restaurant has exceeded your expectations. We can't wait to welcome you back for another exceptional visit.Best regards,ChingYuGuest Services Manager

Dear Lindsay,Thank you for your 10 out of 10 rating! It means a lot to us. We look forward to welcoming you back at The Grove. Kind regards,ChingYuGuest Services Manager

Dear Tim,Thank you for your glowing review! We're delighted to hear that you found our hotel, grounds, spa, and restaurants to be faultless. Your kind words mean the world to us. We look forward to welcoming you back at The Grove for another amazing experience.Kind regards,ChingYuGuest Services Manager

Dear Amerdeep,Thank you very much for taking the time to submit your rating. We're always striving to improve and provide the best possible experience for our guests. If there are specific aspects of your stay that you feel could be enhanced to elevate your rating to a perfect 10, please don't hesitate to share your insights with us. Your feedback is invaluable in helping us make the necessary adjustments to exceed expectations.We hope to have the pleasure of hosting you again in the future and ensuring that your next experience with us is nothing short of exceptional.Kind regards,ChingYuGuest Services Manager

Dear Gemma,Thank you so much for your 5* review! We really appreciate it. We look forward to welcoming you back soon!Best regards,ChingYuGuest Services Manager

Dear Joseph,Thank you very much for taking the time to submit your rating. We're delighted to hear that you had a positive experience during your stay with us, and we genuinely appreciate your 8 out of 10 rating.We're always striving to improve and provide the best possible experience for our guests. If there are specific aspects of your stay that you feel could be enhanced to elevate your rating to a perfect 10, please don't hesitate to share your insights with us. We hope to have the pleasure of hosting you again in the future and ensuring that your next experience with us is nothing short of exceptional.Kind regards,ChingYuGuest Services Manager

Dear Louise,Your 10 out 10 rating made our day! We appreciate your support and are pleased to know that you had a great time here. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to inform us. See you again soon!Warm regards, Apollon Head of Guest Services

Dear Karl,Thank you very much for taking the time to submit your rating.We were sorry to read that you felt your recent visit was not a 10 out 10 experience.If there's anything we can do to further enhance your next visit and earn that extra star, please don't hesitate to let us know. Thank you again for your review and we look forward to welcoming you back in the near future.Kind regards,ApollonHead of Guest Services

Dear Guest,Thank you for your kind words about your experience at The Grove. We are pleased to hear that you found our hotel lovely and appreciated the warm and friendly nature of our staff. Ensuring that our guests feel welcome and comfortable is of utmost importance to us.We are delighted that you enjoyed the comfortable beds, excellent spa facilities, and the refreshing outdoor pool, especially during the heatwave. It was our pleasure to provide you with a memorable stay.We truly appreciate your feedback and hope to have the opportunity to welcome you back for another exceptional visit.Best regards,ApollonHead of Guest ServicesThe Grove

Dear Rebecca,Thank you for taking the time to rate your experience at our establishment. We appreciate your feedback and are always striving to provide the best possible service. If you have any specific concerns or suggestions, we would greatly appreciate hearing from you so that we can further improve.Kind regards,Apollon

Dear Paul,Thank you for rating your experience at The Grove as excellent. We are thrilled to hear that you had a wonderful stay with us. Your feedback is highly valued, and we appreciate your support.We look forward to welcoming you back to The Grove for another exceptional experience in the future.Kind regards,Apollon - Head of Guest Services

Dear Liz,Thank you for sharing your feedback about your recent stay at The Grove. We are delighted to hear that you found our property to be simply beautiful and that Georgia from our Reception team provided you with exceptional service on your birthday. We are thrilled that you enjoyed the fabulous upgrade.We are glad to hear that you had a wonderful experience at our Walled Garden. It is indeed a special place, and we appreciate your recommendation to other guests.However, we apologize for not meeting your expectations at The Glasshouse. We take your feedback seriously, and we will review your comments to ensure that we continue to improve the dining experience for all our guests.We appreciate your kind words and are grateful for your feedback. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to The Grove for another memorable stay.If there is anything else we can assist you with or if you have any further comments, please do not hesitate to contact us. We value your patronage and look forward to serving you again in the future.

Dear Ian,Thank you so much for taking the time to post this review.We really appreciate it and look forward to welcoming you back soon!Kind regards,Apollon

Dear Patricia,Thank you so much for this wonderful review and your lovely words about our members of staff and the Hotel.We look forward to welcoming you back soon!Kind regards,Apollon

Dear Marcia,Thank you so much for your 5* review!We really appreciate it.Kind regards,Apollon

Dear Marcia,We really appreciate you taking the time to post this review!Thank you for your lovely words. We look forward to welcoming you back.

Dear Chris,Thank you so much for your lovely , 10 out 10 , review! We really appreciate it.Kind regards,Apollon

Dear James,Thank you for sharing your feedback.I am really happy that you had another superb stay! We really appreciate your lovely words.We look forward to welcoming you back.Kind regards,Apollon

Dear Minesh,What a lovely review! Thank you so much for taking the time to write your feedback.I am really glad that you had an amazing time here at The Grove and chose to celebrate your special occasion here.We look forward to welcoming you back to The Grove soon.Kind regards,Apollon

Dear emiliano,Thank you for sharing your feedback.I am glad that you found every aspect of your stay to be excellent.Please contact our Guest Services Team with more details about your feedback for our rooms as we are always happy to hear the opinion of our guests.Kind regards,Apollon

Dear Ron, Thank you very much for your excellent review.We really appreciate it!Kind regards,Apollon

Dear Reto,Thank you for sharing your rating.Please contact our Guest Relations Team as we would like to know how we can improve our services.Kind regards,Apollon

Dear Alexandra, Thank you very much for taking the time to write this review. I was sorry to read that we did not meet your expectations. I am glad that you had the chance to discuss the long wait issue with one our Managers and that they removed the coffee charges. However , as I stated above, I am really sorry that your overall experience was tainted by the long wait ,the BBQ and the room allocation. I am aware that our Front of House Manager has already made contact with you , in order to discuss your feedback. Kind regards, Apollon

Dear Rosie, Thank you very much for taking the time to post this review. We really appreciate it! Kind regards, Apollon Guest Services Manager

Dear Jackie, I am so glad you had a fantastic stay and you found our level of service to be outstanding! Thank you so much. We really appreciate your lovely words. Kind regards, Apollon Guest Services Manager

Dear Alan, Thank you for your review of your recent stay at The Grove. I was sorry to read you were not impressed with our hotel decor in the corridors, which we acknowledge is not to everyone's taste, nevertheless all guest feedback is important to us and please be assured your comments have been noted. I was also sorry to read that you did not like our Classic Rooms and that you lost the massage chairs. I hope that you were able to discuss your dissatisfaction with one of our Guest Service Managers on the day in question, as they would have endeavored to set this right and to your satisfaction. Thank you again for sharing your review and we hope to have the pleasure of welcoming you back to The Grove in the not too distant future. Kind regards, Apollon Guest Services Manager

Dear Maria, Thank you very much for your lovely review. I am so glad you had an amazing experience here at the Grove and that you found our grounds to be fantastic , our staff to be friendly and the breakfast outstanding. Please be assured that your feedback will be forwarded to all the departments! Thank you again and we look forward to welcoming you back to our Hotel. Kind regards, Apollon

Dear Simon , Thank you very much for your review! Kind regards, Apollon Guest Services Manager

Dear Dylan, We really appreciate your 10/10 review! Many thanks! Kind regards, Apollon Guest Services Manager

Thank you so much for your Amazing review! We are excited to share your wonderful feedback with our Colleague, Alex and the rest of the staff at the Spa and the Glasshouse! Thank you again for sharing your review and we hope to have the pleasure of welcoming you back to The Grove in the not too distant future. Kind regards, Apollon Guest Services Manager

Dear John , Thank you so much for your amazing review! We are loving your pictures! Thank you again for sharing your review and we hope to have the pleasure of welcoming you back to The Grove in the not too distant future. Kind regards, Apollon Guest Services Manager

Dear Lee, Thank you so much for your lovely words. I will personally forward your comment to our Concierge team! Kind regards, Apollon Guest Services Manager