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Beoordelingen van Mercure Wellington Central City Hotel and Apartments

4 out of 5
Mercure Wellington Central City Hotel and Apartments
130 Victoria Street, Wellington

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 211 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 373 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 225 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 127 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 999 beoordelingen" "

7,6/10

Netheid

8,4/10

Personeel en service

6,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Riek, Amsterdam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Does not deserve Mercure label.
This hotel except the location is not even a two star hotel. We were suppose to get an apartment met a kitchen. The kitchen is not more than a small square closet. The fridge in the lower part of the closet and the rest in the upper part. No space at all to prepare anything. The tv was placed in the sleeping room not in the living room. There was a sofa but facing a blind wall.. The nice lady in the reception didn't know about that and found it weird as well.
Reactie van Saurabh Doshi op 4 feb 2017
Many thanks for your feedback of your stay at the Grand Mercure Wellington, My sincere apologies as your stay didn’t go as you perceived. We have taken a note of all your points’ mentioned and our management team is working towards improving the facilities... We wish to welcome you back in near future. Kind Regards

10/10 – Uitstekend

Pravin, MANUKAU

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Ian

Reisde met partner
Positief: Personeel en service
Right in the middle of Wellington, which meant we didn’t need a car and could walk or catch a bus to everything we needed. Found the staff very friendly and helpful
3 nachten verbleven in april 2024
Reactie van Reception op 25 apr 2024
Dear Ian,Thank you for reviewing our hotel. We to see you again in the future. Warm Regards, The Team At Mercure

4/10 – Matig

Heather

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This property is very tired and in desperate need of refurbishment. One step up from a back packers/hostel. Location not ideal with a lot of homeless and unsavoury people.
4 nachten verbleven in april 2024
Reactie van Reception op 19 apr 2024
Dear Heather, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to continue to improve.Warm Regards,The Team At Mercure

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Friendly, chill staff. Curtain in the room wouldn't close all the way so had a narrow sunbeam in the eyes in the morning. Bed was a bit rough. All round, pretty good.
1 nacht verbleven in april 2024
Reactie van Reception op 19 apr 2024
Dear Richard, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure

8/10 – Goed

James

1 nacht verbleven in april 2024

6/10 – Redelijk

Timothy, Lincoln

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Reception op 25 apr 2024
Thank you for taking the time to review us! Best regards, The Team at Mercure Wellington Central City Hotel

6/10 – Redelijk

YIFAN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
None
2 nachten verbleven in april 2024
Reactie van Reception op 19 apr 2024
Dear Yifan, Thank you for taking the time to review our hotel!Warm Regards,The Team At Mercure

10/10 – Uitstekend

Stacey

Positief: Netheid, personeel en service
Property was adequate for the stay.
3 nachten verbleven in maart 2024
Reactie van Reception op 2 apr 2024
Dear Stacey, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure

8/10 – Goed

Robert

Reisde met partner
No garaging for our vehicle so had to park in Wilson parking and pay for it
1 nacht verbleven in maart 2024
Reactie van Reception op 2 apr 2024
Dear Robert, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure

10/10 – Uitstekend

Reena

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great atay
1 nacht verbleven in maart 2024
Reactie van Reception op 2 apr 2024
Dear Reena,Thank you for taking the time to review our hotel! We are glad you enjoyed your stay!Warm Regards,The Team At Mercure

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist was great and helpful with providing recommendations for dinner. Hotel was super close to everything.
1 nacht verbleven in maart 2024
Reactie van Reception op 2 apr 2024
Dear James,Thank you for taking the time to review our hotel! We are glad you enjoyed our location and our service!Warm regards,The Team At Mercure

8/10 – Goed

Karina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Reception op 25 apr 2024
Dear Karina, Thank you for taking the time to review us! We hope to see you again in the future. Best regards, The Team at Mercure Wellington Central City Hotel

6/10 – Redelijk

Sarah

Reisde met familie
Unfortunately in a construction zone currently made it noisy for guests from around 7 am in morning.
4 nachten verbleven in februari 2024
Reactie van Reception op 19 apr 2024
Dear Sarah, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Warm Regards,The Team At Mercure

10/10 – Uitstekend

Shanai

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the unit layout - 2 separate bedrooms and kitchen/dining/lounge area. Friendly staff. Great location.
1 nacht verbleven in februari 2024
Reactie van Reception op 19 apr 2024
Dear Shanai, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm Regards.The Team AT Mercure

8/10 – Goed

Wayne

Zakenreiziger
Positief: Netheid
Nice place good location
1 nacht verbleven in februari 2024
Reactie van Reception op 19 apr 2024
Dear Wayne, Thank you for taking the time to review our hotel!Warm Regards,The Team At Mercure

4/10 – Matig

Barbara

Reisde met een groep, Reisde met familie
Negatief: Personeel en service, voorzieningen
Inaccessible and unsafe arrangements for wheelchairs. We could not get the pre-arranged shower chair on the first night as the guy in reception knew nothing about it and did not care. Staff service varied. Key card kept de-activating. We could not visit a friend on another floor as there was no access to anyone else. Bathroom too small for commode chair which was totally unsuitable. Overall this hotel is not one I would return to. Needs updating.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Ilsa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend not staying at this accomodation. No hot water, very noisey infrastructure with wind coming through the vents. Very dated, filthy furniture and bot particularly clean
2 nachten verbleven in februari 2024

4/10 – Matig

Trish

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is overpriced for what you get. Only one lift working. Broken bed, leaking toilet & mould in the shower. Extremely noisy from early morning. Convenient for lots of food options but wouldn’t stay here again
2 nachten verbleven in februari 2024

8/10 – Goed

lee

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room was ok , clean and tidy but was unaware of construction being carried out all around hotel and the noise . Feb 2024
2 nachten verbleven in februari 2024

6/10 – Redelijk

RCY

4 nachten verbleven in januari 2024
Reactie van Reception op 25 apr 2024
Thank you for taking the time to review us! Best regards, The Team at Mercure Wellington Central City Hotel

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A great location to stay at right in the central Wellington
2 nachten verbleven in februari 2024

8/10 – Goed

Nick

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place is totally fine if you manage to snag a harbour view room, especially on the top floor. Because the whole place is essentially falling apart and no one seems to care about maintenance, it would be depressing getting a standard room that has no view. If you can afford the extra for a view, there's nothing that will ruin your stay - apart from the crackheads and stuff.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Lauryn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noisy majority of the day from the construction across the road and the irritating fake homeless causing problems for passer-by’s. Road works done at night too from 7pm till 2-3am. Other than that I’d say it would be a nice little area, all staff were amazing.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service
What we liked was value for money. We got a great deal and so convenient to everything!
1 nacht verbleven in januari 2024

8/10 – Goed

Doanh

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
The location is great! The hotel is outdated, there was construction during out stay. The night club in the alley is loud at night. It not great if you are on the first or any lower floor. If all the window is close then it is not so bad. We stay one night on the first floor and we get upgrade to the 15 floor for the second night and the view of the city and ocean is nice.
2 nachten verbleven in januari 2024

4/10 – Matig

Sean

Reisde met familie
While the location is good the bar and live music revue downstairs meant it was difficult to get sleep until late. Tough with a family
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jacqui

2 nachten verbleven in januari 2024

10/10 – Uitstekend

FeiandNick

1 nacht verbleven in januari 2024

8/10 – Goed

Philippa

1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Wellington
Almost impossible to park in front of building to check in and off load luggage. Staff friendly at check in. Small. Building tightly crammed against next one. No aircon. Really hot. Missing cutlery. Floor dirty and carpet stained. Extractor fan not working. Beds were comfortable. Shower pressure good. Quiet. Except one night drunken guests making noise around elevator. View from windows bad. Parking difficult and very expensive. Central.
2 nachten verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Comfy bed had a good sleep and the views were great. Had to park in the Wilson carpark as no parking. The area near hotel was a bit shabby lots of homeless around and quite loud.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Brent

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old, dirty, not clean. I know it is old but owners show some pride in your establishment this is just a dirty dirty place. I stayed there last year and if it wasn't that my next stay was non refundable I would have stayed somewhere else. I did look at moving to another hotel but was to late. Thanks staff for being so fantastic 👏
4 nachten verbleven in januari 2024

6/10 – Redelijk

john

Reisde met familie
Positief: Personeel en service
Staff were exceptional. The outside and noise from fellow hotel users & outside edward street bar. But cheap enough stayed 4 days was convenient too city centre but untill they hire a real maintenance manager. Better options around.

6/10 – Redelijk

Chevon

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Property alittle dated but met our needs and staff were friendly and welcoming
3 nachten verbleven in december 2023

8/10 – Goed

Alison

1 nacht verbleven in december 2023

4/10 – Matig

Susan

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no attention to detail at this property. The place needs renovation inside and out as it was tired and dirty and not what we expected from this hotel chain compared to other places we have travelled. The staff were non attentive and the overall vibe of the hotel was not impressive at all. We avoided being at the accommodation except to sleep.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Grahame

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central, luxurious, good value
1 nacht verbleven in december 2023

4/10 – Matig

Kati

3 nachten verbleven in december 2023

8/10 – Goed

DINH

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good room size, service a bit slow, sometimes need to be requested. May need to have 2 chairs.
4 nachten verbleven in december 2023

8/10 – Goed

Rushi Rajeshkumar, Newark

5 nachten verbleven in november 2023

8/10 – Goed

Josh

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023

6/10 – Redelijk

Philippa

Reisde met familie
Positief: Netheid, personeel en service
Some appliances did not work and everything is run down. But the beds were comfortable and it was clean and quiet.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

8/10 – Goed

Shahriar

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking is tough but understandable due to being located in downtown
1 nacht verbleven in november 2023

4/10 – Matig

Anne Maree

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This hotel is in such disrepair it should be demolished. Wifi was next to useless
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Hermann

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Das Hotel ist einfach abgewohnt und dafür zu teuer. Wir wollten unsere Wäsche waschen, der Zustand der Waschmaschiene und des Wäschetrockners waren aber schrecklich.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice spot for a last minute stay
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don stay here
The place is so run and absolutely filthy!
4 nachten verbleven in november 2023

10/10 – Uitstekend

Kimberley

1 nacht verbleven in november 2023