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Beoordelingen van Museum Apartment Hotel, Independent Collection by EVT

4.5 out of 5
Museum Apartment Hotel, Independent Collection by EVT
247-257 Wakefield Street, Wellington

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 632 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 1003 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Brent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel with Apartment options. Amazing art. A real bonus having a gym, spa, sauna and pool
2 nachten verbleven in mei 2024
Reactie van MAH op 23 mei 2024
Thanks so much! We loved your feedback.

6/10 – Redelijk

Lina

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I enjoyed my stay at the hotel, however the staff service was off.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern, spacious apartment with great view. Practically across the street from museum. Washer/dryer, mini stove, dishwasher (!). Impeccably clean and very quiet. Great beds. For the price I was at first sure they'd made a mistake; I would very much stay here again.
3 nachten verbleven in mei 2024
Reactie van MAH op 23 mei 2024
Thanks so much for your comments !

6/10 – Redelijk

Saloni

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
The reason I have three stars is not because the hotel wasn't nice but because the service wasn't quite up to the mark. The concierge at the front desk were quite rude. I had to call multiple times to get basic toiletries which should be included in the room by default!
6 nachten verbleven in april 2024

10/10 – Uitstekend

Jenny

1 nacht verbleven in mei 2024
Reactie van MAH op 23 mei 2024
Thank you!

10/10 – Uitstekend

Christian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived on a morning flight from Auckland at 7am. The purpose for our visit to Wellington was for the Marvel Convention for my 3yo godson. Check in was at 3pm. Staff allowed us to check into one of the rooms that was ready early. The rooms were nice and clean. The phones were down and advised reception who gave me their card and advised to ring directly to them. The view at the restaurant was beautiful. Didn’t get a chance to eat there but next time will give it a go. I highly recommend if your looking for accommodation to stay there. Restuarant, supermarket, waterfront, Te Papa all within a block of this location. The beehive is a 9minute drive. Money well spent for the one night 5 of us were there
1 nacht verbleven in april 2024
Reactie van MAH op 23 mei 2024
Brilliant! Thanks for your feedback.

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van MAH op 23 mei 2024
Thanks for the 5 out of 5 review !

2/10 – Ontzettend slecht

Penelope

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom completely unsafe Slipped on the glossy floor tiles and injured terribly Reception promised that Management would ring me but never did Very disappointing
2 nachten verbleven in april 2024
Reactie van Colin M op 24 apr 2024
Hi Penelope, Thank you for highlighting this issue. Our internal notes did not alert to an injury. We are concerned at what information may have been missed. If able, can you contact me on colin_mcclean@evt.com I will be pleased to help. I'll also attempt to contact you separately. Thank you.

6/10 – Redelijk

Michael

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van MAH op 23 mei 2024
Thank you for your feedback.

4/10 – Matig

Efe

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I got a delay because of the 24 hour delayed flight and I requested from property to not charge me for the day I am not staying but instead of that I faced to lose my whole reservation because I couldnt show up on the day I made my reservation. Long story short this is a good facility bur the people are not polite and understanding.
6 nachten verbleven in april 2024
Reactie van Colin M. op 16 apr 2024
Hi Efe, I'm very sorry to hear this. If you would like to discuss it further, I'd be happy to assist. Please email me directly on colin_mcclean@evt.com.

10/10 – Uitstekend

Miles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well priced and convenient to Te Papa and restaurants.
2 nachten verbleven in april 2024
Reactie van Colin M. op 16 apr 2024
Thank you, Miles !

10/10 – Uitstekend

Daniel

9 nachten verbleven in maart 2024
Reactie van MAH op 23 mei 2024
Thanks very much !

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van MAH op 23 mei 2024
Thank you for posting a review!

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay, thank you. The only criticism I have is that the water was luke warm at best, so taking a shower was not very pleasant and therefore did not use the bath, which I would have loved.
2 nachten verbleven in maart 2024
Reactie van Colin M. op 16 apr 2024
Hi Marie,I'm very sorry to say we had an unexpected issue with the main boiler that carried on through-out the long weekend. It has been remedied now. I apologize that it impacted your stay.

8/10 – Goed

Ngaire

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable room. Size of bath was impressive! Location brilliant for waterfront and handy with supermarket across the road. Friendly helpful staff.
2 nachten verbleven in maart 2024
Reactie van Colin M. op 16 apr 2024
Thank you, Ngaire !

10/10 – Uitstekend

Steve

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Colin M. op 16 apr 2024
Great, thank you, Steve !

4/10 – Matig

Marie

Negatief: Netheid, staat van de accommodatie en faciliteiten
The 2 bedroom apartment unit we stayed it was disappointing. It didn’t look at all like the website pictures. It was old and tired, cramped, and definitely not as clean as it looked in the pictures. The lobby was nice but the rooms need to be updated and cleaned much better. I wouldn’t stay here again.
2 nachten verbleven in februari 2024
Reactie van MAH op 15 mrt 2024
Hi Marie,Thank you for your review, we cannot improve without guest feedback. We hope we can welcome you back sometime for an improved experience.

10/10 – Uitstekend

Andrew

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did the job
3 nachten verbleven in maart 2024
Reactie van QT Wellington op 12 mrt 2024
Thank you for taking the time to share your experience of QT Wellington. A perfect 10 is what we aim for, and looks like this time the team has nailed it! We will look forward to seeing you again soon. Warm Regards, Natalija HayesGuest Services Agent

6/10 – Redelijk

Victoria

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Unfortunately our room was not completely cleaned. Food was left from the the previous guest. The young man( blond with a ponytail )at the coffee bar had an attitude when asked a question. We were really surprised at the quality of service in Wellington after staying at the QT in Queenstown where we received outstanding service. No issue's in Queenstown, it was beautiful, clean and very kind employees.
1 nacht verbleven in maart 2024
Reactie van QT Wellington op 12 mrt 2024
Thank you for taking the time to share the feedback of your stay. We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Regards, Natalija HayesGuest Services Agent

10/10 – Uitstekend

Dean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice accommodation close to dining and shopping. Easy to get to and handy to supermarket.
1 nacht verbleven in februari 2024
Reactie van MAH op 15 mrt 2024
We are so glad to hear you enjoyed your stay Dean! The team hope to welcome you back soon.

8/10 – Goed

Yumiko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was really great to go out for dinner, shopping and sightseeing. Most amenities are available for us to stay but no hair dryer was available. It was great to have big bath tab.
1 nacht verbleven in februari 2024
Reactie van QT Wellington op 12 mrt 2024
Thank you for sharing your experience of QT Wellington. Glad to hear you enjoyed things like our amenities and location! We agree they are pretty fantastic! We will see you again soon, Warm Regards,Natalija HayesGuest Services Agent

10/10 – Uitstekend

Dejan

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious, welcoming, great value.
1 nacht verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Julie,the team hope to welcome you back to QT Wellington soon x

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great convenience features of apartment style with washer dryer etc.
3 nachten verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay John,the team hope to welcome you back to QT Wellington soon x

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Nick

1 nacht verbleven in februari 2024

8/10 – Goed

Hollie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
OK stay
I enjoyed our stay but a few things made it less pleasant - no bowls in our apartment and the AC had one speed which was full power! I get the impression that this hotel is a bit fashion over function but it was still an OK place to stay. Parking was very pricey so we just parked on the street at the back of the hotel for a fraction of the price.
1 nacht verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
Hi Hollie,We are sorry to hear we missed the mark for this stay. On-street parking is 5 per hour so we hope this allows guests to understand our 40 per night valet charge. Your feedback is much appreciated and has been passed on to the team.With love,QT Wellington

6/10 – Redelijk

Debbianna

3 nachten verbleven in februari 2024

8/10 – Goed

Rebecca

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room was good and it had a partial view of the harbour. Having a washing machine was very handy. The bed was comfortable but the bedding was strange, the duvet wasn’t in a duvet cover, instead it was enveloped by a top and bottom sheet and that drew attention to the fact the duvet was stained.
2 nachten verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
Hi Rebecca,We are sorry to hear of these details, it definitely doesn't sound up to our standard. Your feedback has been passed on to the housekeeping department and is much appreciated. We hope to welcome you back another time for a better stay.

10/10 – Uitstekend

Alexandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay! Our room was fantastic, and staff and hotel were super cool. Only a couple of gripes - the mattress wasn’t very comfy, and the Friday night street noise was loud. Would definitely recommend, but ask for a higher floor than 3
3 nachten verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Alexandra,the team hope to welcome you back to QT Wellington soon. We are however sorry to hear of the inconveniences during, your feedback is much appreciated and has been passed on to the team.

6/10 – Redelijk

Robyn

Positief: Netheid, personeel en service
Booked an Executive Studio as a special treat for my partner and I. Was definitely disappointed with room. Sparsely furnished & an air conditioning unit that rattled like a freight train…couldn’t sleep with it on. On the plus side - a lovely big bath tub to relax in & super convenient location to restaurants. Also able to enjoy QT bar & artwork.
1 nacht verbleven in februari 2024
Reactie van QT Wellington op 12 mrt 2024
Thank you for taking the time to share the feedback of your stay. We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Regards, Natalija HayesGuest Services Agent

10/10 – Uitstekend

Deborah Kay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
Lovely room, very spacious and quiet. Convenient walk to everything and airport bus stop a few blocks away. Gorgeous artworks. We appreciated the hot spa after all that walking!
1 nacht verbleven in februari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Deborah,the team hope to welcome you back to QT Wellington soon x

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ive always wanted to stay at this Hotel but have found it costly as i stay in Wellington a couple of times a Month, Nice room, Pool is dated, Restaurant was not open, Service was slow in bar so we left, Valet parking i was told to park over there, I said isnt that your job So we parked outside of the Hotel for free
1 nacht verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
Hi David,Thank you very much for your honest feedback, we are sorry to hear of these details as this truly doesn't sound up to our standard. We hope you might give us another chance in the future.

8/10 – Goed

Rosie

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice property. Apartment studio room was good with lovely big bath and good size room. Not as seen in picture (smaller than photo) but it was ideal for our stay. The art work at this hotel is really interesting - I enjoyed checking it out. B’fast was nice but I was certain that the avocado on toast was from a jar (not fresh) which was disappointing. It is a little dated and as a huge traveller I wouldn’t say that it’s “luxury” but it’s a great hotel in a great location by the waterfront, Te Papa, shops etc. staff were friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Rosie,the team really value this feedback and it has been passed on to the departments.

10/10 – Uitstekend

Detlef

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schöne große und saubere Zimmer mit Vollausstattung. Sehr freundliches und hilfsbereites Personal. Insgesamt 6 von 5 Sternen.
2 nachten verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Detlef,the team hope to welcome you back to QT Wellington soon x

8/10 – Goed

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We requested a late checkout and the hotel kindly gave us one. It was so much appreciated - however it seems this was not communicated to the Housekeeping Dept as we were disturbed 3 times in the morning by 3 different housekeeping staff knocking on our door and asking when we were leaving. We were trying to rest & sleep after a stressful period recently. Not impressed at all with this part of our stay. The remainder of our stay was great.
1 nacht verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
Hi Amanda,We are very sorry to hear of these disruptions. The team hope we can welcome you back for an improved stay in the future.

8/10 – Goed

Zara

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024

8/10 – Goed

Stavros

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The art is amazing
2 nachten verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Stavros,the team hope to welcome you back to QT Wellington soon x

8/10 – Goed

Dean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property in excellent central location. Good dining optios around.
1 nacht verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Dean,the team hope to welcome you back to QT Wellington soon x

10/10 – Uitstekend

Jon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

eng f

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Sandi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for making our stay so wonderful
1 nacht verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Sandi,the team hope to welcome you back to QT Wellington soon x

10/10 – Uitstekend

bob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay plus the benefit of all the art work in the hotel to look at each day. Will stay again. We stayed in the appartments side which was good and nice and quiet. Location is great for Te Papa and the new events centre
2 nachten verbleven in december 2023
Reactie van QT Wellington op 1 mrt 2024
We are so glad to hear you enjoyed your stay Roger,the team hope to welcome you back to QT Wellington soon x

10/10 – Uitstekend

megan

1 nacht verbleven in december 2023

6/10 – Redelijk

Douglas Garry

Reisde met partner
Very handy to Te Papa and the wharf area. Supermarket next door. Nice room but needed urgent paint job. Patches of non matched paint on walls and ceiling. Nice staff.
3 nachten verbleven in januari 2024
Reactie van QT Wellington op 1 mrt 2024
Hi Douglas,Thank you very much for your feedback. We hope to welcome you back for an improved stay in the future.

10/10 – Uitstekend

lorna

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chic artsy stay
Awesome art in the lobby and throughout the hotel. Very close to waterfront and downtown. Comfortable, quiet, nice amenities - we will stay here if when we visit Christchurch again.
2 nachten verbleven in december 2023
Reactie van Museum Apartment Hotel op 8 jan 2024
We are glad to hear that you enjoyed your stay with us! We hope to welcome you back again soon.