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Beoordelingen van Pheasant Run Resort

2 out of 5
Pheasant Run Resort
4051 E Main Street, West Chicago, IL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 216 van 983 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 983 beoordelingen" "
Gastenscore: 6 - Redelijk. 253 van 983 beoordelingen" "
Gastenscore: 4 - Matig. 138 van 983 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 101 van 983 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,6/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Walter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family trip
Went as a family trip and my family had a great time.
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Holly

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
one of the worst stays
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
1 nacht verbleven in februari 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Closing is a good thing
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
2 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Antoinette

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible
Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
1 nacht verbleven in februari 2020

4/10 – Matig

Chris

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1.5 stars
There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beast is a swimming pool, the room where ok too
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Alissa

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This place sucks
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.
1 nacht verbleven in januari 2020
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for your feedback. We appreciate it.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel.
1 nacht verbleven in januari 2020
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for staying with us. We appreciate your feedback.

6/10 – Redelijk

ANNA MARIE

Positief: Comfort kamer
Negatief: Netheid
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
1 nacht verbleven in januari 2020
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for your feedback. We really do appreciate it. We have addressed your concerns.

8/10 – Goed

katherine

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Love the water pool
Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
2 nachten verbleven in januari 2020
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for staying with us. We appreciate your feedback. We have addressed your concerns.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
2 nachten verbleven in januari 2020
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for staying with us. We appreciate your feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Customer service here is terrible front desk woman name starts wit a S was so rude
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for your feedback. We appreciate it.

8/10 – Goed

Dave

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for with us. We appreciate your feedback

2/10 – Ontzettend slecht

David

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for your feedback. We appreciate it.

2/10 – Ontzettend slecht

David

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay here
This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for your feedback. We will address your concerns.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 29 jan 2020
Thank you for staying with us. We appreciate your feedback.

4/10 – Matig

Terry

Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointing
We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 23 dec 2019
Thank you for your feedback. We will be addressing your concerns.

4/10 – Matig

Rebecca

3 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2019
Reactie van Shonntte Baldwin op 18 dec 2019
Thank you for staying with us. We appreciate your feedback

8/10 – Goed

Jana, Illinois

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
2 nachten verbleven in december 2019
Reactie van Shonntte Baldwin op 18 dec 2019
Thank you for staying with us. We appreciate your feedback

10/10 – Uitstekend

emma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 1 dec 2019
Thank you for your feedback

8/10 – Goed

Daniel, Naperville

Reisde met familie
Positief: Netheid, personeel en service
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 1 dec 2019
Thank you for your feedback

2/10 – Ontzettend slecht

Tina, Chicago

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 1 dec 2019
Thank you for your feedback, we will address these issues.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Comfort kamer
The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
Thank you for giving us your feedback

6/10 – Redelijk

Jodi, Bloomington, IL

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
It’s an older property. Beds/ furniture/bathrooms need to be updated. Price does match quality. It does have plenty of common areas, restaurants to choose from.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
Thank you for giving us your feedback

6/10 – Redelijk

Patricia

Positief: Netheid, comfort kamer
Satisfactory
It was a good stay for the 2 nights we were there. Room we had wasn’t as big as we’re used to for the rate we paid. It was comfortable, wi-fi was slow & not many tv channels to choose from. 1 kitchen to serve 3 restaurants so made service a bit slow. Maybe need a little updating.
2 nachten verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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10/10 – Uitstekend

Dave

1 nacht verbleven in november 2019

8/10 – Goed

Karen, Batavia

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
The resort was nice having everything right there ( theatre, bar with entertainment, pool, golf, etc) the rooms could use updating. The sink had cracks in it, bathroom was outdated. We had tickets for American English, which was great!!!
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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4/10 – Matig

jayne m

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needs an update
They desperately need to remodel their old part of hotel. Old ripped carpet, old furniture, musty smell throughout the hotel.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
Thank you for giving us your feedback

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We have stayed here many times over several years. We really love this facility and all the amenities it has to offer. The past few years we have stayed in the Tower rooms. This year we stayed in a loft suite. The tower rooms are very nice. Feel the Courtyard rooms badly need to be upgraded.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen
Staff should be more informative about that there is no elevator when they provide us with a bell cart for our luggage. Staff should inform us about things to do and what is going on in the resort. No maid service for some reason even when requested. With the amount they charge per night, they should really update the place. Restaurants are old and run down. The fine dining was not even open as it has limited hours. Sadly, we won’t be staying here again. :(
2 nachten verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
Thank you for giving your feedback

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The artrium the best the worst staff with the exception of the lady at the desk who checked us in she was the it
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
Thank you for sharing your feedback

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs updating!
This hotel is so incredibly dated. It's just ... chintzy. On top of that, the headboard is such that the sheets wouldn't stay on the bed, so I never got a full-night's sleep. The bathtub is stained, feels like it is caving in under your feet, and the water smelled like sulfur. And ... the elevator's bounced! SUPER-scary. I really don't think I would ever stay here again.
2 nachten verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bar was great. Clean. Bed was nice. Toilet clogged. Blankets were thin.
1 nacht verbleven in november 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Shonntte Baldwin op 27 nov 2019
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10/10 – Uitstekend

James, Geneva Il

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room has an excellent view and the resort has very wonderful restaurants
1 nacht verbleven in oktober 2019
Reactie van Shonntte Baldwin op 2 nov 2019
Thank you for staying here at our hotel. We appreciate your feedback.

6/10 – Redelijk

Katrina

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The place was just run down and needs a lot of work. It was raining when we arrived and water was leaking in our room And all around the resort. It was musty and damp which could be a mild issue.
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is being considered.

8/10 – Goed

Shane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but price not good as it seems
Resort is fine, I just think the “resort fee” should be included in the rate since you have to pay it. The way it is now is very deceptive.
3 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is very much welcomed.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Pool was really nice, hot tub was not available. Grounds needed some work, everything looked a little out dated. Shower was not working well.
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is being considered.

4/10 – Matig

Amanda

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Thank God we were only here 2 nights...
From the outside the hotel looks fairly dated, and inside is no different. My boyfriend and I stayed here 2 nights for a work conference. The rooms were spacious (except for the bathroom which is barely enough to squeeze into unless you want to stand in the tub to close the door). The sink at the entrance to our bathroom was cracked (HUGE CRACK), and you could see water pouring into it anytime you turned the water on. The bathroom was in horrible condition. Paint and enamel chipping off of the shower stall and the bathtub - the shower head was so caked in rust and calcium buildup I’m surprised it even sprayed water. The tub wouldn’t drain while you were showering, so you stood in about a foot of water the entire time. Also, the pull up to switch from the normal faucet to the shower head would not pull up, so half of the water was still running out of the faucet by your feet while you showered. Bed was uncomfortable and the room was musty smelling when we first got there. Wouldn’t even think to sit in the stained dirty chair in the corner of the room either. Overall, WAY less than we expected for the amount of money that we paid per night.
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
I do apologize for your inconveniences that your experienced here at our hotel. Your feedback is being considered.

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is very much welcomed.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property needs updating. My bathroom sink had big cracks in iit.
1 nacht verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is being consisdered.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Outdated and Overpriced
The towers in this place are just very outdated for the price you pay. Water pressure was low, wallpaper was peeling, ceiling had water damage, doors need to be slammed to shut, and the clock had an iPod dock on it. The housekeeping lady was knocking at 930 when checkout is at 11 and we had a Do Not Disturb on our door. Its not bad, just not worth how much we paid for our stay.
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
I do apologize for your inconvenience during your stay. Your feedback is being considered.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is very much appreciated.

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Bourbon Street was fun, but the building is outdated and the rooms whwre not worth the rate. Food was also disappointing.
2 nachten verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. Your feedback is very much appreciated.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van Shonntte Baldwin op 1 nov 2019
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in september 2019