Hotels met waterpark in West Springfield

'Front desk staff was very friendly and informative. Great location for the local colleges.'

'Q'

'The room had a very STRONG unpleasant smell and was told couldn't change rooms because they were completely booked and I booked through a 3rd party. I asked for some kind of disinfectant or smell spray, never received. I had to buy my own and use my expensive parfume to mask the smell. I was up all night coughing from the smell, had to put vicks vapor rub in my noise.I asked for a discount and was told it will go on a card/ not fully funded so that i can go elsewhere but everywhere i looked was...

'Never came to clean our room in a 5 nights stay, bathroom sink was clogged and no one came to fix it. Room tv didnt work. Empty box of tissues in room, spider in toilet with a whole web. No bathroom towels. No sponge or dish soap for kitchen utensils. We had a 2 bedroom suite. Terrible stay my family of 6 couldn't wait to leave. '

'room were not cleaned and the bedding had blood on them when we talk to them they change are room but it was in another room just the same but had bullets mark on the wall they said there were sorry but would not refund me and told us to deal with it. '

'Get breakfast available'

'It was a nice room.'