Hotels met zwembad in West Springfield

'1. Phone in room didn't work. 2. The heat setting wasn't explained to us at check-in and by the time we realized there was an issue the office was closed (10pm). (And see #1) 3. Door key didn't work and had to change rooms. 4. Breakfast was advertised but turned out to be an unripe (green) banana, an apple, and an orange. 5. The lady at the counter offered a refund but the main manager stepped in and blocked it. '

'The room and property were up to date and clean. Staff was friendly and attentive. Breakfast was great, nice options. Location was also safe and convenient. We would stay here again. '

'Yes, it was pet friendly; the staff was great. '

'We stay at this location at least 6–8 times a year, and it has always been great in the past. That’s why this experience was so disappointing. It’s a shame to see how much the property has declined and been let go. On top of that, the noise level was incredibly disruptive — both inside the hotel and outside. There was constant noise in the hallways and from outside the building, making it very difficult to get any rest. For the price, you would expect a quiet, comfortable stay, but that was not...

'Warm indoor pool. Nice exercise room. Excellent hot breakfast too. King bed room was spacious and very comfortable. Very friendly and helpful staff. Very happy...no complaints.'

'The staff charged me for the room instead of just the deposit and then gave me attitude when I informed them the room was paid through Expedia in full area. There excuse was that “third party bookings” give them a hard time. That is no excuse to double charge me and just try to hand me room keys like all is well. All is not well. You just charged me full price for the room and not the deposit. The “oh well” attitude from the staff was unbelievable. The lady also called me by an ungodly word...

'Breakfast was good. Staff was nice. Room was clean'