Vind je ideale hotel in West Springfield

'It is a very old hotel, I would not stay there again'

'A friendly face greeted us when we arrived. Was a welcoming room and very quiet. Would recommend for anyone to stay and I will stay again.'

'1. Phone in room didn't work. 2. The heat setting wasn't explained to us at check-in and by the time we realized there was an issue the office was closed (10pm). (And see #1) 3. Door key didn't work and had to change rooms. 4. Breakfast was advertised but turned out to be an unripe (green) banana, an apple, and an orange. 5. The lady at the counter offered a refund but the main manager stepped in and blocked it. '

'The pictures are deceiving. The entrance is as pictured and if quite nice. But once you get past that area it’s not so nice. The hallways and rooms are dark and dreary. We got to our room and was Instantly disappointed the room was small my daughter and I could hold hands from the 2 separate beds. But we said it’s one night we will deal with it. About 1-2 hours later my daughter pulled down the bedding and the sheet was covered in mold and trace of blood. That was a wrap for us. We ended up...

'Great view. Hated that the 5th floor bar was open to the public. Half of the front desk staff were unfriendly. They other half were courteous and helpful. Waitress at breakfast went out of her way to interact with my 5 year old and was the highlight of our visit.'

'The rooms where clean and the staff were nice '

'The room and property were up to date and clean. Staff was friendly and attentive. Breakfast was great, nice options. Location was also safe and convenient. We would stay here again. '

'It’s not fancy, but it is clean and fairly quiet. '

'Yes, it was pet friendly; the staff was great. '

'Everything was clean. Hot tub was broken. No sheets or blanket for pull out sofa. Couldn’t get in gym. Breakfast was so so. '

'We stay at this location at least 6–8 times a year, and it has always been great in the past. That’s why this experience was so disappointing. It’s a shame to see how much the property has declined and been let go. On top of that, the noise level was incredibly disruptive — both inside the hotel and outside. There was constant noise in the hallways and from outside the building, making it very difficult to get any rest. For the price, you would expect a quiet, comfortable stay, but that was not...

'Warm indoor pool. Nice exercise room. Excellent hot breakfast too. King bed room was spacious and very comfortable. Very friendly and helpful staff. Very happy...no complaints.'

'Prima motel'

'The room itself was clean and the bird OK. The location was sort of in a heavily traffic area so there was a lot of noise all night long plus it was located near train tracks so very often you would hear the sound and feel the vibration of trains going by that being said was fine in end of itself however, some kind of crazy family with multiple rooms was placed next-door to us who arrived at midnight so we were woken up too much screaming yelling door, slamming door pounding, and apparently fist...

'The staff charged me for the room instead of just the deposit and then gave me attitude when I informed them the room was paid through Expedia in full area. There excuse was that “third party bookings” give them a hard time. That is no excuse to double charge me and just try to hand me room keys like all is well. All is not well. You just charged me full price for the room and not the deposit. The “oh well” attitude from the staff was unbelievable. The lady also called me by an ungodly word...

'Breakfast was good. Staff was nice. Room was clean'