Zitruimte lobby

Beoordelingen van Sandman Hotel & Suites Williams Lake

2 out of 5
Sandman Hotel & Suites Williams Lake
664 Oliver St, Williams Lake, BC

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 196 van 781 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 781 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 781 beoordelingen" "
Gastenscore: 4 - Matig. 118 van 781 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 96 van 781 beoordelingen" "

7,0/10

Netheid

7,8/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is very strategic
1 nacht verbleven in april 2024
Reactie van GSM op 4 mei 2024
Gisa, Thanks for the 5* review, I will be sure to share it with the team. Have a great day and we will see you again. Tracy Guestt Service Manager.

8/10 – Goed

Kerrieanne

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van GSM op 4 mei 2024
Hello Kerrienne, We appreciate you taking the time to leave a review. See you again, Tracy Guest Service Manager

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A short distance from highway, but not noisy. Staff friendly
1 nacht verbleven in april 2024
Reactie van GSM op 3 mei 2024
Hello Andrew, thank you for taking the time to do a review. I am glad you enjoyed your stay and we look forward to wrelcoming you back in the future, thanks Tracy Guest Service Manager

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GSM op 27 apr 2024
Thank you so much for the 5 STAR review! It is always our pleasure to host you and we look forward to your next return.Thanks Tracy Guest Service Manager

2/10 – Ontzettend slecht

B

Negatief: Netheid, staat van de accommodatie en faciliteiten
We booked a room with queen beds, got doubles. They do not have queen bed in the hotel. Room was dirty. We left.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 24 apr 2024
Hello Blaine, I have checked our system and the Expedia portal and both are systems show that you had been booked for a room with 2 double beds. While I understand you decided not to stay that night, allow us to have you give an opportunity on your next visit to Williams Lake.

10/10 – Uitstekend

Ryan

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk people were nice
2 nachten verbleven in april 2024
Reactie van gsm op 23 apr 2024
Hello Ryan, Thanks for taking the time to do a review, We are happy to hear the front desk team was able to meet your needs at check in, We look forward to welcoming you back on day soon, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Justin

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We were in an accident they were very accommodating for the night
1 nacht verbleven in april 2024
Reactie van gsm op 23 apr 2024
Hello Justin, we are glad we could help you during the stressful time.We hope that everyone is still okay and we hope to welcome you back again one day, thanks Tracy Guest Service Manager

10/10 – Uitstekend

Brittany

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
There were tons of drunks around. Hollering to windows from the parking lot.
1 nacht verbleven in april 2024
Reactie van gsm op 23 apr 2024
Hello Brittany, I apologize for the noise during your stay. This past weekend was the indoor rodeo and barn dance. I hope you will consider us for your next stay and we will arrange to have you on the suite side away from the parking lot, Thanks Tracy Guest Service Manager

8/10 – Goed

Kirsten

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great affordable home away from home! Stayed in a room with a separate bedroom and kitchenette which was super handy while travelling with a toddler!
1 nacht verbleven in april 2024
Reactie van GSM op 23 apr 2024
Hello Kristen, thank you for taking the time to do a review. We are glad you enjoyed your stay and we hope to welcome you back one day, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool did not look clean, otherwise we would have used the pool.
1 nacht verbleven in april 2024
Reactie van GSM op 20 apr 2024
Hello Danielle, the pool was clean. We hope to welcome you back again one day soon so you can relax in the pool, Thanks Tracy Guest Service Manager

4/10 – Matig

Lindy

Negatief: Staat van de accommodatie en faciliteiten
Wall paper was peeling everywhere, the lamp shade had stains on it, the window seals had failed on the windows leaving the room cold, the remote for the TV didn't work and staff said they would note it down rather than replace it. They demanded a $250 security deposit when I got there. There was nothing of that notice when I booked the room or I would have gone elsewhere. Overall, this stay was definitely not worth the money I paid.
1 nacht verbleven in april 2024
Reactie van gsm op 20 apr 2024
Hello Lindy, I would like to offer my apologies for your accommodation experience. I hope we get the opporunity to welcome you back and give us a chance to do it right, thanks Tracy Guest Service Manager

6/10 – Redelijk

Joanne

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Wad of gum on the headboard
1 nacht verbleven in april 2024
Reactie van GSM op 20 apr 2024
Hello Joanne, I appoligize for there being gum on the headboard. I hope you let front desk know so they could address it right away. We hope you will come stay with us again and give us another chance. thanks Tracy Guest Service Manager

10/10 – Uitstekend

Patrick

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The staff was super supportive. We were in an accident and they took very good care of us.
Reactie van GSM op 20 apr 2024
Hello Patrick, We hope you are all still doing okay. We are glad that your stay with us was all good. We hope to welcome you back again one day. take care Tracy Guest Service Manager

10/10 – Uitstekend

sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van GSM op 15 apr 2024
Hello Sean, Thank you for taking the time to leave a review score of 5/5, we look forward to see you again, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Corry

Reisde met familie
Positief: Netheid, voorzieningen
It’s more a design flaw… why don’t they put MORE power outlets in each room?!?!
1 nacht verbleven in april 2024
Reactie van GSM op 15 apr 2024
Hello Corry, Thank you for taking the time to leave a review. We are getting a HUGE Reno this year, I will pass on that we need more power outlets in the room to the team, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Myles

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was amazing
1 nacht verbleven in april 2024
Reactie van GSM op 13 apr 2024
Hello Myles, Thank you for doing a review and I will be sure to let our front desk team know your kind words, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Edward, Coldstream

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I took the eBus which drppped me off 1 block away from the hotel! So convenient!
1 nacht verbleven in april 2024
Reactie van GSM op 13 apr 2024
Hello Edward, I am glad to here you found our location good. We hope you had a great stay and we look forward to welcoming you back, Thanks Tracy Guest Service Manager

8/10 – Goed

Ruth

1 nacht verbleven in april 2024
Reactie van GSM op 3 mei 2024
Hello Ruth, thank you for taking the time to do a review, much apperciated. Thanks Tracy Guest Service Manager

10/10 – Uitstekend

David

1 nacht verbleven in maart 2024
Reactie van GSM op 3 mei 2024
Hello David, thank you for the 5* review. Take care and we will see yoiu again, thanks Tracy Guest Service Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk manager was great. Very helpful!
1 nacht verbleven in maart 2024
Reactie van GSM op 9 apr 2024
Hello Paul, thank you for taking the time to leave a review. I will be sure to share your kind words with our team. We look forward to welcoming you back again soon. Thanks Tracy Guest Service Manager

6/10 – Redelijk

chris

Reisde met huisdieren, Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty old hotel. Windows leaked very badly!
1 nacht verbleven in maart 2024
Reactie van gsm op 9 apr 2024
Hello Chris, my name is Tracy, I am one of the Guest Service Managers and I would like the opportunity to speak to you about your most recent stay. Hopefully you give us a chance to make your next stay a better experience. You can reach me at the hotel, I look forward to your response.

8/10 – Goed

Kristy, Surrey

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel is a confusing labyrinth of hallways, we had a hard time finding our room and it took forever to get to. Parts of the property have run down carpet and walls, but the room itself was fine.
1 nacht verbleven in maart 2024
Reactie van GSM op 1 apr 2024
Hello Kristy, thank you for taking the time to leave a review and you’re right our hallways can be confusing at times. We are going to be getting a huge reno this year and we hope to welcome you back to check it out, Thanks Tracy Guest Service Manager

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking lot was dark & itinerants hanging about.
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Ronald, we are going under reno's this year and I will be sure to meantion your concerns about the lighting in the parking lot, as for the cliental that are hanging around, its all over and we do try to ask them to leave when we see them on the lot. Thanks Tracy Giuest Service Manager

10/10 – Uitstekend

Kristin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast is served on the top floor with a beautiful view. We enjoyed the easy access to the water. Thank you for a lovely little getaway.
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Kristin, We are happy to hear you enjoyed your breakfast with a view and yes the acess to the water is awesome.We hope to welcome you back on youre next little getaway. Thanks Tracy Guest Service Manager

4/10 – Matig

Heather

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Checked into the room which was below average and the door did not latch and could be pushed open from the hallway. Went to advise the front desk and she made it seem like I was an inconvenience. Gave us a different room and it was much worse than the first. Very dirty and a bad smell. Will not stay here again.
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Heather. I am sad to hear there were many issues with your stay. We would like the opporunity to make it up to you, Please reach out to me, I look forward to your response. Thanks Tracy Guest Service Manager

8/10 – Goed

mia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean.
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Mia, Thank you for take the time to do a review, we hope to welcome you back again soon, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Leanne

2 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Leanne, Thank you for the 5/5 review. We hope to welcome you back again in our property one day soon, Take care Tracy Guest Service Manager

10/10 – Uitstekend

Zachary

2 nachten verbleven in februari 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Zachary, Thank you for the 5/5 review. We are glad you enjoyed your stay and we can't wait to welocme you back one day soon, Thanks Tracy Guest Service Manager

8/10 – Goed

Rodolfo, Chilliwack

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Staff were absolutely incredible. The properly was cosmetically renovated but sinks and tubs were damaged and leaking. We were there for a night. We would go back for the excellent service
1 nacht verbleven in februari 2024
Reactie van GSM op 1 mrt 2024
Hello Rodolfo, thank you for leaving a review, we will be getting a HUGE reno this year and we look forward to welcoming you back to check it out, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Cliff

Reisde met partner
Positief: Netheid, personeel en service
Really friendly and nice receptionist.
1 nacht verbleven in februari 2024
Reactie van GSM op 27 feb 2024
Hello Cliff, Thanks for leave a 5* review, we appreciate it and we look forward to welcoming you back on day. Thanks Tracy Roy

10/10 – Uitstekend

Sungyoung

3 nachten verbleven in februari 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Sungyoung, We are very please that you enjoyed your stay and we hope to welcome you back one day soon, Thanks Tracy Guest Service Manager

4/10 – Matig

Steve

1 nacht verbleven in februari 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Steve. I would like to speak to you and see where your stay went bad for you to give us a 2 star review, please contact me at the hotel, Thanks Tracy Guest Service Manager

4/10 – Matig

Cheryl

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van GSM op 16 feb 2024
Hello Cheryl, I would love to speak to you about your 2 out of 5 review and see where we can improve so that your next stay with us is a better experience, please contact me at the hotel, Thanks Tracy R Guest Service Manager. I look forward to speakingt to you soon,

6/10 – Redelijk

Todd

1 nacht verbleven in februari 2024
Reactie van Guest Service Manager op 31 mrt 2024
Hello Todd, I would like the opporunity to speak you about why you gave us a 3 star score and how we can do better on your next stay, Please contact me at the hotel, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Aldrin

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk was so helpful and polite! She even offer stuffs for my cat! ❤️❤️❤️
1 nacht verbleven in februari 2024
Reactie van GSM op 11 feb 2024
Hello Aldrin, I am happy to hear our front desk staff was helpful, polite & your cat got some treats too. I will share your 5* review with our team. We look forward to welcoming you and your cat back again, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My home away from home.
The Sandman hotel in Williams Lake is my go to hotel whenever I am in Williams Lake. I also like that I can have a fabulous breakfast on property at Denny's. I will return many times in the future.
2 nachten verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Anthony, Than you for doing a review, we are happy to hear we are your go to hotel, we look forward to welcoming you back soom,Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Daryna Kropyvnytska | Guest Service Manager op 25 jan 2024
Dear Anonymous,Thank you so much for being with us!Have a wonderful day!Thanks & Regards,

10/10 – Uitstekend

Janet, Fort St John

Reisde met partner
Staff were very efficient and friendly at front desk. Room is clean, comfortable and warm. Good value.
1 nacht verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Janet, Thank you for leaving your review and I will be sure too let our staff know your kind words, we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Anthony

2 nachten verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Anthony, Thank you for the 10 out of 10* review. I will pass it on to our team and we hope we get too welcome you back one day soon, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Anonymous, Thank you for the 10 out of 10 review, this is much apperciated by out team, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Malgorzata

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady at the desk was kind and very helpfu, making sure I’m happy with everything. My room was very comfortable and clean
1 nacht verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Malgorzata, I am happy to hear you enjoued your stay and our staff were kind and helpful. I will make sure to share your review with our team, we hope to welcome you back to our property soon, Thanks Tracy Guest Service Mamager

10/10 – Uitstekend

Becky

1 nacht verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Becky, Thank you for the 5 * start review, I will share this with our team. We hope to welcome you back soon, Thanks Tracy Guest Service Manager

2/10 – Ontzettend slecht

Shauna

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Me and my family did not enjoy our stay here-- the room smelt of moldy carpet and smelt/looked its age. The pool I was told was heated and the whole reason I booked here, was ICE cold all 3 days-- none of us could go in it. The entire pool bay was freezing. Was told we would be given a discount at checkout and was not. Check out employee was not helpful.
3 nachten verbleven in januari 2024
Reactie van GSM op 5 feb 2024
Hello Shauna, I am sorry to hear you did not enjoy your stay, can you please call me at the hotel, so we can talk about what we can do to make this better. I look forward to speaking to you, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Marla-Ann

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was very comfortable. Thank you.
5 nachten verbleven in december 2023
Reactie van GSM op 3 jan 2024
Thanks for taking the time to leave a 5* review, we are happy to hear you enjoyed your stay, we hope you had a safe trip back home and we look forward to welcoming you back again soon, Thank you, Tracy Guest Service Manager

2/10 – Ontzettend slecht

Cassie

1 nacht verbleven in december 2023
Reactie van GSM op 5 feb 2024
Hello Cassie, I would love to talk to you about your review score, please call me at the hotel. I look forward to your call, Thanks Tracy Guest Service Manager

4/10 – Matig

Chris

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front desk lady was nice. Difficult parking. Off the beaten track. Old place that needs renovation updates.
1 nacht verbleven in december 2023
Reactie van GSM op 5 feb 2024
Hello Chris, thank you for leaving your review, we are happy to say that the hotel will be under renovations spring of 2024, we hope to welcome you back, Thanks Tracy Guest Service Manager

6/10 – Redelijk

Alfred

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Needs TLC
The room I stayed in needed some TLC. The shower handle came off, the shower head leaks and sprays water on the wall then onto the floor. The ceiling in the bathroom was coming apart. The fan worked, but sounded like a jet engine when it wasn’t squealing. The fabric on the bottom of the chair was all ripped and falling to the floor for some reason. Other than that, everything else was fine.
1 nacht verbleven in december 2023
Reactie van GSM op 26 dec 2023
Hello Alfred, Thanks for brining these things to our attention, We are glad to hear that the was good and we look forward to welcoming you back in 2024, Take care. Tracy Guest Service Manager

8/10 – Goed

Amin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van GSM op 1 dec 2023
Hello Amin, Thank you for the review. It was nice chatting with you last night when you check in (Mr. Mercedes). We hope you enjoyed your stay and we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager

10/10 – Uitstekend

Rebecca

Positief: Personeel en service, staat van de accommodatie en faciliteiten
They front desk was very pleasent. Tracie made sure we had everything we needed. Comfy bed. Quiet .
1 nacht verbleven in november 2023
Reactie van GSM op 29 nov 2023
Hello Rebecca, Our team is happy to hear that your stay was great and all your needs were met. I will be sure to pass on the review to Tracy and we hope to welcome you back soon, Thanks Guest Service Manager

2/10 – Ontzettend slecht

Sheri

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My room was not clean, rundown, noisy and drafts.
2 nachten verbleven in november 2023
Reactie van GSM op 26 dec 2023
Hello Sheri, I am sorry to hear that you were not happy with your stay, Feel free to contact me at the hotel and we can discuss your stay and together come up with a plan to make sure next stay at our property is a good one, Thanks Tracy, Guest Service Manager