Upon arrival the girl at front desk who checked us in was very sweet and helpful. Once we arrived to our room it smelled so bad of urine our eyes were watering, my husband went to front desk and shortly after someone from housekeeping came and sprayed the carpet a bit with a sanitizer spray. We ordered from the restaurant and the food was okay, we tried to get room service but they rudely asked us to come pick it up. We brought our kids to the pool and the chlorine was so strong we couldn’t stay for very long which was disappointing as it was the whole reason we booked there. The next morning our toilet wouldn’t flush and started backing up, the whole time we stayed there it was not flushing well so we tried to just not use it. After telling the front desk someone came and just left a plunger at our door which really didn’t help anything as that wasn’t the issue. The toilet then was overflowing while my husband tried to fix it with the plunger anyways. We were told someone would come drop off towels and that someone else would come fix the toilet, they never came. We checked out hours early, the two men at front desk didn’t ask any questions just signed us out.