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Beoordelingen van Mercure Kooindah Waters Central Coast

4 out of 5
Mercure Kooindah Waters Central Coast
40 Kooindah Boulevard, Wyong, NSW

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 328 van 671 beoordelingen" "
Gastenscore: 8 - Goed. 249 van 671 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 671 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 671 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 671 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the room convenient to restaurant and all facilities
1 nacht verbleven in februari 2024
Reactie van Tim op 30 apr 2024
Dear David,Thank you so much for taking time to review your stay. We hope you come back again soon!Kind Regards,Tim - Assistant Manager

6/10 – Redelijk

Angela

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Tim op 30 apr 2024
Dear Angela,Thank you for your review, we hope that you enjoyed everything and come back for a holiday soon!Kind Regards,Tim - Assistant Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very clean
1 nacht verbleven in januari 2024
Reactie van Tim op 30 apr 2024
Dear David,Thank you so much for your kind review! We hope you come back again soon!Kind Regards,Tim - Assistant Manager

2/10 – Ontzettend slecht

Michelle

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were placed into a room on the top floor that was not ventilated at all and therefore was stifling to say the least. I had to ask for them to do something about the air conditioner that was not working. They did place us into a lower floor but it was frustrating to have to ask. We booked dinner at the restaurant through front desk only to have to stand and wait while the staff member tried to work out why we were not booked in and couldn’t provide us with a table. After about 10 minutes she did find us a table but it was unprofessional and unorganised of them to confirm they had booked it but then be told it wasn’t. We were then told we couldn’t have the room for the entire stay and that we would need to move last night so when we packed everything into the car to move rooms we were told last minute at the front desk that we didn’t need to move and that someone should have called us. No one called us or communicated! Either way we won’t be staying at this one again.
3 nachten verbleven in december 2023
Reactie van Tim op 30 apr 2024
Dear Michelle,We are so sorry for your experience at Mercure Kooindah Waters. We hope that you can give us another chance to prove we can do so much better! If you would like to call the hotel and speak further regarding this I am always here. Kind Regards,Tim - Assistant Manager

10/10 – Uitstekend

Claire

2 nachten verbleven in december 2023
Reactie van Tim op 30 apr 2024
Dear Claire,Thank you so much for your high score review! We hope you come back again very soon!Kind Regards,Tim - Assistant Manager

8/10 – Goed

Chris

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Overall, most things were very good. A good asset is your staff who were unfailingly helpful, friendly, courteous and welcoming. We enjoyed our room which was spacious, clean and modern. We opted for the 'eco' choice and passed on a refresh of towels during our two night stay. Best to have more towel-rails available if you're encouraging this option. And perhaps some new towels and one of the two was rather threadbare. We had two breakfasts and one dinner during our stay. The breakfasts were a 'treat' with every possible option on offer and the hot breakfast choices were varied daily - well done! We had one dinner in the dining room and this was a treat too. Danielle made us very welcome and was helpful with the menu and professionally attentive. We loved the broad range of menu options, quality and quantity of our meals and the presentation. Again, well done. On both evenings we opted for a stroll in the streets adjoining the property and this was peaceful and easy. We were a bit disappointed that we (not golfers) were not permitted access to the course pathways as we would have loved to explore more of your beautiful landscaping. Overall, a relaxing and very enjoyable stay! Thanks.
2 nachten verbleven in december 2023

4/10 – Matig

Gabriel

Negatief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Reception op 13 nov 2023
Thank you for your review.

2/10 – Ontzettend slecht

Dave

1 nacht verbleven in oktober 2023
Reactie van Reception op 13 nov 2023
Thank you for your review.

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A short break
From the check in to check out.the bed was so comfortable we had a fantastic sleep, the room was so relaxing, comfortable. We will definitely stay here again and recommend this place . The inside pool was beautiful to swim in , breakfast was not fantastic but good. Service was lovely in all areas.
2 nachten verbleven in oktober 2023
Reactie van Tim op 13 nov 2023
Thank you so much for taking the time to review your stay. We are so glad you had a great sleep and that you were comfortable for your stay. We hope to welcome you back at Mercure Kooindah Waters soon. Kind Regards,Tim - Assistant Front Office Manager

10/10 – Uitstekend

Tania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Guest Relations op 29 sep 2023
Hi Tania,Thank you for the 5 out of 5 score!We hope to see you again soon.

4/10 – Matig

Amanda

3 nachten verbleven in september 2023
Reactie van Reception op 13 nov 2023
Thank you for your review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay.
2 nachten verbleven in september 2023
Reactie van Guest Relations op 29 sep 2023
Thanks for the great review score!We look forward to your next visit.

6/10 – Redelijk

Natalia

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Jake Chambers op 6 sep 2023
Hi Natalia,We are sorry to hear you did not enjoy your stay with us. I would like to know more and get some feedback from you if possible.If you get some free time please call the hotel and ask for me directly.

6/10 – Redelijk

Karin

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It could do with some refurbishing inside the units and outside could use a paint. Room service menu is very limited and doesn’t cater enough for veg eaters.
1 nacht verbleven in augustus 2023
Reactie van Jake Chambers op 6 sep 2023
Hello Karin,Thank you for the feedback. We apologise that your room was not up to standard.We have launched our new spring menu stating this week. Please feel free to head to our website and check it out and let us know what you think.Hope you have a good day - we hope to see you again.

8/10 – Goed

osamu

1 nacht verbleven in augustus 2023
Reactie van Jake Chambers op 6 sep 2023
Hello Osamu,Thank you for the good review! Please let us know what we could have done to make it a 10/10 experience.Looking forward to your next visit.

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Such a lovely place to stay, comfortable and spacious room.
1 nacht verbleven in augustus 2023
Reactie van Jake Chambers op 6 sep 2023
Hello Kim,Thank you for the great review!Please visit again soon.

8/10 – Goed

Kyungho

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Air conditioning in bedroom needs to be operated by customer for temperature
1 nacht verbleven in augustus 2023
Reactie van Jake Chambers op 6 sep 2023
Hello Kyungho,Our Air conditioned rooms do have a panel on the wall so that our guests can adjust the temperature to their needs.Next time you come visit and you need assistance with it please do not hesitate to ask.

10/10 – Uitstekend

David

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a wonderful place to stay
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 2 jun 2023
Dear Daniel,Thank you for taking the time to rate our hotel. We're delighted to see that you enjoyed your stay at Mercure Kooindah Waters Resort. We are looking forward to your next visit.

8/10 – Goed

Ian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The golf course looked fantastic and would love to have a round there one day.
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 2 jun 2023
Dear Ian,We appreciate your positive feedback. If you would like to come back for a visit and book our golf course we have Stay and Play packages on our website.

8/10 – Goed

Marina

1 nacht verbleven in mei 2023
Reactie van Guest Relations op 2 jun 2023
Dear Marina,We're grateful for your positive review, thank you for choosing to stay with us.

8/10 – Goed

Raymond

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice 1 bedroom villa in beautiful surroundings of a golf course. Well equipped and furnished except the washing machine was unusual and the shower was over the bath. Lovely bar and dining facilities, pool and tennis courts but we did not use them during our two night stay. Easy access to shopping and cafes of Wyong
2 nachten verbleven in april 2023
Reactie van Guest Relations op 2 jun 2023
Dear Raymond,Thank you for taking the time to rate our hotel. We appreciate your positive feedback. On your next return please feel free to call us to make a booking for a room with walk in showers as we have them available. We look forward to hearing from you.

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so friendly and welcoming
1 nacht verbleven in mei 2023
Reactie van Guest Relations op 2 jun 2023
Dear Tim,We appreciate the kind words and are delighted to hear that you enjoyed your stay with us!We look forward to coming back to visit.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Guest Relations op 2 jun 2023
Dear Melissa,Thank you for taking the time to rate our hotel, we appreciate your positive feedback.

4/10 – Matig

Karissa

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We did not like that the shower was over a bathtub. I had to assist my elderly family member in and out of the shower due to high tub walls. One of our bath towels was so thin it was see through. The rooms were advertised as joined but they were two separate rooms with a common hallway.
1 nacht verbleven in april 2023
Reactie van Guest Relations op 2 jun 2023
Dear Karissa,Thank you for your feedback. We apologise for the inconvenience caused by the shower being over a bathtub.For your next visit please call our hotel directly on 02 4355 5777 and speak to our reservation team to ensure we can allocate you a room with a walk in shower.Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Reservations op 1 apr 2023
Thank you so much for your great review! We hope to see you again soon!

8/10 – Goed

Samantha

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2023
Reactie van Tim op 12 mrt 2023
Hello Samantha,Thank you so much for the great review! We hope to have you stay here again soon. Kind Regards,Tim - Assistant Front Office Manager

8/10 – Goed

Gerald

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is looking like it needs a little love but the indoor pool is fantastic. I also booked what I thought was a room in the main part of the hotel with a king bed but was sent to one of the other townhouses with only a queen. I had to work as soon as I arrived so didn’t notice until late.
1 nacht verbleven in februari 2023
Reactie van Reservations op 2 mrt 2023
Thank you for your review.

10/10 – Uitstekend

Scott

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were excellent: very friendly, helpful staff
1 nacht verbleven in februari 2023
Reactie van Zavannah Elliott - Front Office Manager op 1 mrt 2023
Thank you for taking a moment from your busy schedule to share your experience! I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff. We look forward to welcoming you back to our property in the not-too-distant future.All the best,

4/10 – Matig

Nathan

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Rooms require major overhaul. For the amount paid you would expect alot more. Staff and main building excellent. Food amazing bar and resturant fantastic. Just the room doesnt meet the price point
2 nachten verbleven in februari 2023
Reactie van Zavannah - Front Office Manager op 1 mrt 2023
Thank you for choosing to stay at the Mercure Kooindah Waters.We are very sorry to hear that you were disappointed with the accommodation, I will pass your feedback on to our upper management I am thrilled to know that our dedication to hospitality and service shone through. our team will be glad to know you felt like a VIP while you were with us, and we will pass along your kind words to every member of our team.

8/10 – Goed

Geraldine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were spacious. However beds were not so comfortable
Reactie van Mercure Kooindah Waters op 14 jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 – Uitstekend

Rui

3 nachten verbleven in januari 2023

8/10 – Goed

SHIJIE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price wasn’t too bad. However only 1 restaurant and not walkable distance to any other cafe or restaurant
Reactie van Mercure Kooindah Waters op 14 jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 – Uitstekend

cheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good over night stay
We had an overnight stay here as we were going to a function on the central Coast. Had a one bedroom and I must say it was Spacious and clean. Bar shuts at nine pm though.
1 nacht verbleven in december 2022
Reactie van Mercure Kooindah Waters op 14 jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 – Uitstekend

Pooja

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Serene and calm resort
Reactie van Mercure Kooindah Waters op 14 jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 – Uitstekend

Estrella

2 nachten verbleven in november 2022

10/10 – Uitstekend

Luke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, highly recommend.
1 nacht verbleven in november 2022
Reactie van Mercure op 14 jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

4/10 – Matig

Jeffrey

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smell of sewerage. Staff didn’t care about complaints. VERY tired
5 nachten verbleven in oktober 2022
Reactie van Tim op 16 okt 2022
Thank you for your review.

10/10 – Uitstekend

Graeme

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good modern accommodation
1 nacht verbleven in september 2022
Reactie van Tim op 24 sep 2022
Thank you so much for your great review. We hope to see you again soon.

10/10 – Uitstekend

Toni

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place we stay for one night rooms are a bit dated but over all it was ok and I will go back
1 nacht verbleven in september 2022
Reactie van Tim op 18 sep 2022
Thank you so much for your review. Hope to see you here at Mercure Kooindah Waters again soon.

10/10 – Uitstekend

Mashaba

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and parking. Quiet apartment style hotel room, nice indoor heated pool.
2 nachten verbleven in juli 2022
Reactie van Tim op 7 aug 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality hotel providing comfortable, relaxing stay
1 nacht verbleven in juli 2022
Reactie van Tim op 7 aug 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

4/10 – Matig

Stuart

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
A bit run down. It needs a makeover.
1 nacht verbleven in juli 2022
Reactie van Tim op 27 jul 2022
Thank you for your review.

6/10 – Redelijk

Semra

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The area itself is quite picturesque and lovely. My room wasn’t very tidy upon arrival and I needed to get housecleaning to give things a quick clean after finding some pubic hair in the bath area. They were on to it quickly. I went for a snack and they were out of ingredients for a few meals and cocktails. I then waited for a while and the person who took my drink order went home for the evening and didn’t end up placing it though. This was fixed up along with my food once I followed it up after a big wait. Breakfast was nice and the staff at the counter were friendly.
1 nacht verbleven in juli 2022
Reactie van Tim op 24 jul 2022
Thank you for your review. I'm sorry that you had a few problems with your stay. I hope you will give us another try in the future.

10/10 – Uitstekend

Laura

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in juli 2022
Reactie van Tim op 15 jul 2022
Thank you for your feedback! Hope to see you again soon. Kind Regards, Tim - Assistant Front Office Manager

10/10 – Uitstekend

David

1 nacht verbleven in juni 2022

10/10 – Uitstekend

James

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has a nice ambience, homey and welcoming
1 nacht verbleven in mei 2022
Reactie van Zavannah Elliott Assistant Front Office Manager op 20 mei 2022
Hi James, Thank you so much for staying with us and for sharing your experience here. We love to hear that you found the ambience welcoming and enjoyed your experience here. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 – Uitstekend

lindsay

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely one night stay at this property and were treated like royalty the whole way. Although the two bedroom units are a little dated all the furnishings were still in pretty good condition however a bit of a re-paint and re-carpet wouldn’t hurt. The food was lovely, room service was prompt and it was really nice to see a return to buffet breakfasts.
1 nacht verbleven in mei 2022
Reactie van Tim op 11 mei 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters Kind Regards, Tim Murphy - Assistant Front Office Manager

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in staff were great; very helpful and courteous. rooms are a good size and clean with good facilities. I'd love to stop and play golf next time I'm there.
1 nacht verbleven in april 2022
Reactie van Tim op 7 mei 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you had a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters. Best wishes, Tim Murphy - Assistant Front Office Manager