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Beoordelingen van The Black Swan - The Inn Collection Group

4 out of 5
The Black Swan - The Inn Collection Group
Market Place, Helmsley, York, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 164 van 302 beoordelingen" "
Gastenscore: 8 - Goed. 96 van 302 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 302 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 302 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 302 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Henk, Hoofddorp, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een aanrader!
We hebben genoten. De gastvrijheid, het ontbijt, de tuin. Eigenlijk alles. Als we nog eens in de buurt zijn komen we zeker terug.

8/10 – Goed

Peter

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Enjoyed our stay, room was spacious and meals where good.
4 nachten verbleven in mei 2024

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Experience op 20 mei 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 – Goed

keith

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
liked everything, including the Expedia reduced price!
1 nacht verbleven in april 2024
Reactie van Guest Experience op 7 mei 2024
Thank you for your feedback. We hope to welcome you back soon.

8/10 – Goed

Rachael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parts of the historic building date back to the 15th century. With log fires and different areas to relax with a drink it's a lovely atmospheric, comfortable place to stay, with friendly staff.
2 nachten verbleven in maart 2024
Reactie van Guest Experience op 20 mrt 2024
Thank you for your feedback. We would love to welcome you back.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderfully warm feel
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
1 nacht verbleven in februari 2024
Reactie van Guest Experience op 20 mrt 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Jayne

1 nacht verbleven in februari 2024
Reactie van Guest Experience op 20 mrt 2024
Than you for your rating. See you again soon.

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We very much enjoyed our stay at the Black Swan. The staff were friendly and efficient. Our room was pleasant and adequate for a short stay. Also, the breakfast very was good. I think that I might have already left a review about the fact that the stairs up to our room no. 58 are not very easy particularly on the second flight where the handrail is fixed to the wall so one can't grip it. Apart from that it was perfect.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

thea

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Car parking difficult
1 nacht verbleven in november 2023

8/10 – Goed

Melanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, clean rooms with comfortable beds. Friendly staff and dog friendly.
1 nacht verbleven in november 2023
Reactie van Guest Experience op 14 nov 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Uitstekend

Franco

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Black Swam
Comfortable, Nice setting
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 24 okt 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 – Uitstekend

Richard

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing stay
Helpful and friendly staff. Good service, nice food.
2 nachten verbleven in oktober 2023
Reactie van Guest Experience op 16 okt 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 – Goed

mark

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 9 okt 2023
Thank you for your rating. We hope to see you again soon.

10/10 – Uitstekend

Amelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
1 nacht verbleven in september 2023
Reactie van Guest Experience op 6 okt 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 – Uitstekend

john

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helmsley , beautiful.
1 nacht verbleven in september 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for taking the time to share your feedback. We would love to welcome you back.

10/10 – Uitstekend

gary

1 nacht verbleven in september 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for your rating. See you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Okay. Leaves a lot to be desired
Stay all right. Too much self service for my liking and not nearly enough explanations on how exactly to serve yourself both at dinner and breakfast.
2 nachten verbleven in september 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for your feedback, we are always looking at ways to improve our guest experience.

10/10 – Uitstekend

Tracy

1 nacht verbleven in september 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for your rating. See you again soon.

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
1 nacht verbleven in september 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Experience op 11 sep 2023
Thank you so much for your recent review. It made our day!

10/10 – Uitstekend

keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very good
1 nacht verbleven in september 2023
Reactie van Guest Experience op 11 sep 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helmsley woof
Enjoyed the style and location in the village. Stepping out into the market square just set the scene perfectly. Lots of shops, cafes, restaurants and pubs to help you while away the day. We would of preferred not to spend our time with so many dogs tho.
1 nacht verbleven in september 2023
Reactie van Guest Experience op 11 sep 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 – Goed

Andrew

1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for your rating. See you again soon.

8/10 – Goed

Peter

3 nachten verbleven in augustus 2023
Reactie van Guest Experience op 4 okt 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023
Reactie van Guest Experience op 11 sep 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 – Goed

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 16 aug 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

marilyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice little stay
Breakfast and evening meal on all occasions was not very hot.
2 nachten verbleven in augustus 2023
Reactie van Guest Experience op 14 aug 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 14 aug 2023
Thank you for your rating. We hope to see you again soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Too many stairs
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
3 nachten verbleven in augustus 2023
Reactie van Guest Experience op 14 aug 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 – Goed

Terence

1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 14 aug 2023
Thank you for your rating. See you again later.

10/10 – Uitstekend

Maree

1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 7 aug 2023
Thank you for your rating see you again soon.

10/10 – Uitstekend

Mrs

2 nachten verbleven in juli 2023
Reactie van Guest Experience op 7 aug 2023
Thank you for you rating. See you again soon.

10/10 – Uitstekend

Scott

1 nacht verbleven in juli 2023
Reactie van Guest Experience op 19 jul 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

Bernice

1 nacht verbleven in juli 2023
Reactie van Guest Experience op 10 jul 2023
Thank you for your rating. See you again soon.

6/10 – Redelijk

Dave

Reisde met partner
Positief: Netheid
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
7 nachten verbleven in mei 2023
Reactie van Guest Experience op 10 jul 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 – Uitstekend

Jonathan

1 nacht verbleven in juli 2023
Reactie van Guest Experience op 5 jul 2023
Thank you for your rating. We hope to see you again soon.

10/10 – Uitstekend

Amy

2 nachten verbleven in juni 2023
Reactie van Guest Experience op 5 jul 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful building with original features & surprisingly large ! Very comfortable & friendly !
1 nacht verbleven in juni 2023
Reactie van Guest Experience op 30 jun 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 – Goed

John

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Guest Experience op 30 jun 2023
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 – Uitstekend

Norma

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
2 nachten verbleven in juni 2023
Reactie van Guest Experience op 30 jun 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Sophie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was easy and the staff friendly.
1 nacht verbleven in juni 2023
Reactie van Guest Experience op 26 jun 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its a very nice hotel with excellent staff. Food was very good. The beer garden is beautiful.
3 nachten verbleven in juni 2023
Reactie van Guest Experience op 22 jun 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 – Goed

Paul

1 nacht verbleven in juni 2023
Reactie van Guest Experience op 19 jun 2023
Thank you for your feedback. We hope to see you again soon.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Suitably Impressed
Couldn't fault the hotel although lack of parking was a bit of a chew. Room was spacious and clean and beds were so comfy. Food was reasonably priced with a decent choice.
1 nacht verbleven in juni 2023
Reactie van Guest Experience op 12 jun 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
one night stopover
one night stop over was good
1 nacht verbleven in juni 2023
Reactie van Guest Experience op 7 jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 – Redelijk

lesley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice stay but room very small
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
1 nacht verbleven in juni 2023
Reactie van Guest Experience op 8 jun 2023
Thank you so much for sharing your feedback. We will keep your feedback in mind moving forward. We hope to welcome you back in the near future.

8/10 – Goed

Liz

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
2 nachten verbleven in mei 2023
Reactie van Guest Experience op 6 jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 – Redelijk

Christopher

Reisde met partner
Positief: Netheid, personeel en service
It’s a nice old building in a great position but it wasn’t a high quality traditional hotel. It would be a lot better with better quality food in particular. It felt as if corners were being cut and it was looking for the lowest common denominator.
1 nacht verbleven in mei 2023
Reactie van Guest Experience op 6 jun 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 – Uitstekend

colin

Reisde met partner
Positief: Personeel en service
Everything was good thank you
1 nacht verbleven in mei 2023
Reactie van Guest Experience op 6 jun 2023
Thank you for your feedback. We would love to welcome you back.