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Beoordelingen van NIEUW Inside Yosemite! Bovenste Cascades

NIEUW Inside Yosemite! Bovenste Cascades
Yosemite National Park, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 5 van 10 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 10 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 10 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 10 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 10 beoordelingen" "

7,6/10

Netheid

Beoordelingen

2/10 – Ontzettend slecht

Amita L.

Negatief: Netheid
Yosemite Grand - Beware of fraudulent owner
I booked 3 bedroom prime property in Yosemite West. I was sent by the owner to a 2 bedroom run down property with safety issues 15 miles away at the south end of Yosemite NP. Owner - Wendy has offered no refund, no apologies and was extremely rude.
2 nachten verbleven in april 2023
Reactie van VrboOwner op 7 aug 2023
I am so sorry for your trouble. The booking manager made a mistake. This will not happen again. We would like do our best to accommodate our guests. Your input is extremely valued.

10/10 – Uitstekend

Jaime A.

Positief: Netheid
Great Vacation Spot
We stayed here while visiting Yosemite State Park. It's a 30mins drive from Yosemite Valley and you don't have to leave the park at all once you're there. The scenery was beautiful off the front porch with views of the valley, sunrise/sunset, & redwoods no 50ft from the house. Lots of fans so it was never too hot, even when we visited in late June/early July. Lots of room & decent internet, not perfect.
2 nachten verbleven in juni 2022

4/10 – Matig

Amber T.

Negatief: Netheid
Worst Customer Service I've Experienced
Below is a timeline of events: Sep 20: We arrived at the property around 7:30pm. Upon entering the property, we quickly realized that it was already occupied. (Shoes/Duffle Bags/Fresh Groceries/Unmade Beds) We called the owner, who confirmed that we were the ones with the reservation. She didn't know who was staying in the house. (We are wondering if someone was squatting as the passcode numbers were worn off of the keypad and could have been easily guessed) She directed us to stay in a house about a mile away. I agreed, and told her I would call her to confirm if the new house worked. After checking out the new house I called multiple times with no response. I'm not sure what we would have done if we hadn't been able to get in. She texted later that evening saying she would call the next day, but she never did. The new house was similar to the house we reserved, but was not prepared. We had to wash our own bedding and towels and make our beds. We also had to clean the kitchen and bathrooms as they clearly hadn't been cleaned since the last renters stayed. Sep 24: I called the owner on our trip home to discuss what had happened. She still didn't know who was staying in the house we reserved. We agreed that it would be fair for her to refund the first night and the cleaning fee. She said she would email me on Sep 27 with details. She did not. Sep 28: I called her back to follow up on our agreement. I had to remind her who I was/why I was calling/what we had agreed to. She asked me to call back the next day. Sep 29: I call back and again have to remind her who I was/why I was calling/what we had agreed to. She said she would process the refund and that it would show up on our credit card within 7 business days. It never did. Oct 13: I call again to follow up on the refund. I again have to remind her who I was/why I was calling/what we had agreed to. She says she will process the refund the next day. Oct 15: I text her to confirm that the refund has been processed with no response. Oct 18: I text her to confirm that the refund has been processed with no response. Oct 19: I call to confirm that the refund was processed with no answer. I call from my wife's phone, and get an answer immediately. Upon hearing who was calling she said that now was a bad time and hung up. I texted her saying that if I didn't hear from her in the next two days that I would be detailing our interactions in a review. I never heard from her again.
4 nachten verbleven in september 2021
Reactie van VrboOwner op 7 aug 2023
Sorry about your unpleasant experience. Our phone line is always busy. The best way to reach us is by email that we send you. You will get response right away from our staffs. We will try to communicate better. We hope to see you again. Thank you for your feedback.

10/10 – Uitstekend

John H.

Positief: Netheid
Big House in the Park
We could fit all of our group in one house. Being in the park we avoided the daily long line to get in. Great front deck.
7 nachten verbleven in juni 2021

8/10 – Goed

Billie A.

Positief: Netheid
Nice place to stay in Yosemite National Park
This house has a nice large room to share including a billiard table which my grandkids enjoyed.
2 nachten verbleven in april 2021

8/10 – Goed

Geoff N.

Positief: Netheid
Convienent House inside the park
We enjoyed our stay in Yosemite West. It was nice to be inside the park. It was a 35-40 min drive to the valley floor but a beautiful drive there. There was a problem with the heat (we had none!) but they fixed it while we are at the park on a Sunday. We appreciate their quick response. Each bedroom had a small portable heater which was helpful. The house is up two flights of stairs. Nice neighborhood and a friendly neighborhood cat said hello to us several times. The main issue is the WiFi. It connected but didn't work. While I do not mind unplugging, it was impossible for people to do school work and we booked this place because it had wifi. No streaming of videos and emails didn't go out until we got to Tunnel View. Verizon had a very slight signal. There is a DVD player, so bring DVDs. However, the house was in good condition. The fireplace and pool table were nice additions.
3 nachten verbleven in februari 2021
Reactie van VrboOwner op 7 aug 2023
Sorry about the Wifi. We have upgraded it recently.

6/10 – Redelijk

Renato C.

Positief: Netheid
it's to hot, no AC.
maybe
1 nacht verbleven in september 2020

10/10 – Uitstekend

Dorothy B.

Positief: Netheid
Great location and a great space!
The Upper Cascades couldn't have been a better location or space for starting the new year with friends and family. The kitchen is better stocked than many VRBOs we've stayed in. I also loved that we all fit around the dining room table for meals together. The pool table was a big hit too.
4 nachten verbleven in januari 2020
Reactie van VrboOwner op 7 aug 2023
Thanks for staying with us.

10/10 – Uitstekend

Kirstin L.

Spacious Gem in Spectacular Yosemite
We could not have had a better experience for our first trip to Yosemite!!! The accommodations were perfect for our group and the pool table was put to use immediately. Everything was extremely clean and they even had coffee and hot cocoa on hand to help us start the day out right! The three bedroom, three bath floor plan was especially nice with so many adults in our party and the beds were incredibly comfortable as well. The location in the park was perfect for taking in the incredible views and was close enough to the ski area and Yosemite Village that we had many options as to what to do each day. Honestly cannot say enough good things about this place! Beyond thankful for our special time here!!!
1 nacht verbleven in maart 2019

10/10 – Uitstekend

Shekhar G. g.

Very nice property
We loved our stay at the property..!
1 nacht verbleven in december 2018