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Beoordelingen van The Westin Zagreb

5 out of 5
The Westin Zagreb
Krsnjavoga 1, Zagreb

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 406 van 816 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 816 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 816 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 816 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 816 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel
Verbleven in junior suite. Fijne en schone kamer, zeer ruim. Heerlijk bed. Mooie badkamer en nog een extra apart toilet. Uitgebreide amenities. Fruit en water bij aankomst, chocola op je kussen. Prettige ontvangst, vriendelijke medewerkers. Fantastisch grote sportschool, heerlijk zwembad. Zalige spa. Het ontbijt was geweldig en overheerlijk, zeer vriendelijke medewerkers bij het ontbijt die goed voor je zorgen.
2 nachten verbleven in juli 2022
Reactie van Westin Front Desk op 16 aug 2022
Dear Maria, thank you very much for your kind review. We're very glad to hear that you fully enjoyed your stay at our hotel. It makes us happy that you liked our junior suite and enjoyed our fitness and spa area. We look forward to welcoming you again. Sincerely, The Westin Team

4/10 – Matig

Man

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Veel dingen kapot in de kamer of functioneert niet goed
3 nachten verbleven in december 2021
Reactie van Westin Front Desk op 3 jan 2022
Dear Man, We would like to thank you for choosing The Westin Zagreb hotel during your recent stay and for finding the time to give a review. We hope to have the opportunity to create a better experience for you in the future! Sincerely, Westin Zagreb Team

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima plek
Een beetje gedateerd hotel, met wel een hele goede ligging in het centrum en een uitstekend ontbijt !
1 nacht verbleven in november 2021
Reactie van Westin Front Desk op 6 dec 2021
Dear Peter, We are very glad to hear you enjoyed the breakfast and had a good time exploring the city. Thank you for being our guest we hope to welcome you back on your next visit. Sincerely, Westin Zagreb Team

6/10 – Redelijk

Fatiha

Positief: Personeel en service
Westin Zagreb review
Stay was ok. Interior design. Room fourniture and design is probably from a long time ago, it needs to be modernized. Service is good, handy they have those own parking yard.
2 nachten verbleven in juni 2020
Reactie van The Westin Zagreb Team op 9 sep 2020
Dear Fatiha, Thank you for taking the time to share your feedback with us. Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019
Reactie van The Westin Zagreb Team op 2 sep 2019
We would like to thank you for taking the time to sharing your positive review. We are looking forward to welcome you back!

8/10 – Goed

Annelies

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi zwembad en 2 sauna's - leuk extraatje
2 nachten verbleven in mei 2019
Reactie van The Westin Zagreb team op 13 mei 2019
We would like to thank you for finding time to share your feedback with us. We are very glad that you have found our spa up to your satisfaction. Looking forward to welcome you back in order to create more special moments with The Westin Zagreb hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

jeroen, L

Positief: Netheid, personeel en service en comfort kamer
Prima stadshotel met fijn zwembad
Hotel mag qua aankleding wel wat gemoderniseerd worden, wel mooie fitnessruimte en zwembad. Kamers in orde

8/10 – Goed

Agata, Utrecht

Positief: Netheid, personeel en service en comfort kamer
A good hotel in the centrum of Zagreb
I stayed in that hotel for two nights in June 2014. The hotel and its lobby look a little outdated. The rooms are functional, rather new and clean. The hotel staff was extremely helpful and friendly - both at the reception and in the restaurants. When booking the room, do make sure to ask for a silent room - even on the 15th floor I could hear the traffic outside including a local tram.

10/10 – Uitstekend

Stijn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious hotel with beautiful city view
Enjoyable hotel with pleasant receptionists. Within walking distance of the center of the center. Superb city view. Clean and spacious room.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alles gut, sehr aufmerksamer Personal
1 nacht verbleven in mei 2024
Reactie van The Westin Zagreb Team op 14 mei 2024
Dear Jennifer, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you had an excellent stay and that we were able to make it memorable! Providing the highest level of hospitality is our priority and we are so happy that our staff has met your expectations. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Kind regards!

8/10 – Goed

Aseel

Reisde met partner
Negatief: Netheid
My husband and I stayed three nights at the Westin. Overall the stay was good but we were first surprised by the big deposit they asked us to pay at check in as this was not communicated before by the property. When we first walked into the room we noticed stains and dirt on the bed sheet, not something you would expect from a chain like the Westin, however we asked them to change the sheets and they did right away. The hotel is at close proximity to all attractions in the city.
3 nachten verbleven in mei 2024
Reactie van The Westin Zagreb Team op 9 mei 2024
Dear Aseel, First and foremost, thank you for staying with us at the Westin Zagreb Hotel We appreciate the time you have set aside to provide feedback. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. We would be honored to welcome you back on future travels.Best regards,Westin Zagreb Team

10/10 – Uitstekend

Celine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Safe and quiet area of Zagreb near Tesla museum. Great breakfast!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, friendly people.
4 nachten verbleven in april 2024
Reactie van The Westin Zagreb Team op 6 mei 2024
Dear Carlos, On behalf of the entire hotel team, thank you for being our guest. Your feedback is greatly appreciated, and we look forward to welcoming you on your future visits! Best regards, The Westin Zagreb Team

10/10 – Uitstekend

Huseyin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay!
Exceptional in every regard. Thoroughly enjoyed my stay. Incredibly comfortable and convenient for conducting meetings in the lobby and food in the restaurant is also very good.
2 nachten verbleven in februari 2024
Reactie van The Westin Zagreb Team op 21 feb 2024
Dear Huseyin, Thank you for being our guest and taking the time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear that you have enjoyed your stay and that we have met your every need. Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Vedran

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
12 nachten verbleven in december 2023
Reactie van The Westin Zagreb Team op 10 jan 2024
Dear Vedran, Thank you for your review of your experience at the Westin Zagreb Hotel. We are delighted that you had an excellent stay! Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 – Ontzettend slecht

nedzad

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Management op 24 dec 2023
Dear Nedzad, Thank you for choosing The Westin Zagreb for your place to stay while visiting Zagreb, and for taking some of your valued time to provide us with the feedback from the experience you had. Considering that The Westin Zagreb Team strives to provide the most comfortable and pleasant stay for every and each guest, we are really disappointed to read otherwise. We are sorry you had not reach out to us during your stay so that our staff could assist you. We hope to have an opportunity to welcome you once more. Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Alisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van The Westin Zagreb Team op 20 dec 2023
Dear Alisa, Thank you for your review of your experience at The Westin Zagreb Hotel. We are delighted that you had an excellent stay! Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 – Redelijk

Anne Lise

8 nachten verbleven in november 2023
Reactie van The Westin Zagreb Team op 1 jan 2024
Dear Anne Lise, Thank you for selecting The Westin Zagreb Hotel for your stay and for sharing your experience with us. I am very sorry to hear that we didn't fully fulfill your expectations and that you have left Westin Zagreb hotel with a bitter taste. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 – Goed

Ivan

1 nacht verbleven in november 2023
Reactie van The Westin Zagreb hotel op 10 nov 2023
Dear Ivan,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit and that you were satisfied. We look forward to welcoming you on your future visits! Best regards, The Westin Zagreb hotel

8/10 – Goed

JOSE

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Good Hotel. Good value for money. Great junior suite room. Cleaning could be improved
5 nachten verbleven in november 2023
Reactie van The Westin Zagreb Team op 9 nov 2023
Dear Jose, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. We are so delighted to hear we were able to ensure a comfortable stay during your visit. Thank you for your feedback, we have shared it with the hotel team. We look forward to welcoming you on your future visits! Best regards, The Westin Zagreb Team

2/10 – Ontzettend slecht

Martin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower head is broken, water spills everywhere. Room is outdated and smelly. Carpet is dirty. Room was equipped for 1 person stay only even though we were 2.
3 nachten verbleven in oktober 2023
Reactie van The Westin Zagreb Team op 30 okt 2023
Dear Martin, Thank you for choosing The Westin Zagreb for your place to stay while visiting Zagreb, and for taking some of your valued time to provide us with the feedback from the experience you had. Considering that The Westin Zagreb Team strives to provide the most comfortable and pleasant stay for every and each guest, we are really disappointed to read otherwise. We are sorry you had not reach out to us during your stay so that our staff could assist you. We hope to have an opportunity to welcome you once more. Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

morris

1 nacht verbleven in oktober 2023
Reactie van The Westin Zagreb Team op 23 okt 2023
Dear Morris, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

CAROL

4 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 7 nov 2023
Dear Carol, Thank you for taking time to let us know about your stay at The Westin Zagreb Hotel. We are delighted that you have been our guest and it is wonderful to hear your experiences! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

William

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The outside of the hotel does not match how nice the hotel is on the inside. It is a lovely place in a great location.
3 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 17 okt 2023
Dear William, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Vedran

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Excellent service. Conveniently located in the downtown area. Great views from the upper floors. The level of cleanliness could be improved.
15 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 15 okt 2023
Dear Vedran, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 – Ontzettend slecht

Siavash

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked a suite. We arrived a bit early, around 1 and told that room wasn’t ready. No problem as check in is at 3 and should come back then… we walked around with our one year old and planned on having her take her nap shortly after 3.. we arrived at 3 and room wasn’t ready, they gave us a voucher for cognac or moscato which no one really drinks… wasn’t exactly in the mood for a drink, exhausted from driving and having a tired child. 330 rolled around and no room. Tried to ask if room was ready but the staff said I had to line up in 10-15 person long check in line… by the way everyone was agitated… as many people’s rooms weren't ready. Got the room, and let’s just say needing a refresh is an understatement. Many stains on carpets the sinks and tiles are all faded from foot traffic. Only reason why I booked this hotel was for the indoor pool. Which we came to learn has been leased to a regular gym and guests have to walk through the gym and swim with gym members who are doing laps… looking out in full blown graffiti. After your swim, you can use one of the towels from the gym that have rips in them. And the kicker is they try and nickel and dime you every step of the way. I know how difficult it must’ve been for housekeeping and I have to say despite all the negativity they were so pleasant… My wife and I have stayed at dozens of Westins and I can’t believe they put their brand on this… being so brand driven. Horrible hotel and would never stay here again.
1 nacht verbleven in oktober 2023
Reactie van The Westin Zagreb Team op 10 okt 2023
Dear Siavash, Thank you for being our guest. We are sorry to read that we didn't meet your expectations. We appreciate your feedback as it helps us improve our service, and have shared it with the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

2/10 – Ontzettend slecht

Thomas

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Better option hotels
The check-in process was the slowest I have ever had anywhere, and no apology or acknowledgment from the reception staff ‘Maja’ , the hotel is incredibly dated and the swimming pool is heaving/ tired. Parking is €20 a day- when right next to the hotel it’s €13.30 a day on zona 1. So overall not a good hotel.
2 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 30 sep 2023
Dear Thomas,First and foremost, thank you for staying with us at the Westin Zagreb Hotel during your recent trip and thank you for the time you have set aside to write this review. We are sorry that the overall impression has not met your expectations. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. Your review will be shared with our hotel management in order to improve our services in the future. We appreciate your honest feedback and we would be honored to welcome you back to improve the impression and provide a memorable experience. Best regards,Westin Zagreb Team

6/10 – Redelijk

Kenneth

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good enough for one night.
Disappointed in the room’s condition. Also, the AC appeared to be laboring to keep the temperature cool. Rippled carpet, peeling wallpaper, super slow USB port. Bathroom was clean.
1 nacht verbleven in september 2023
Reactie van The Westin Zagreb Team op 24 sep 2023
Dear Kenneth, Thank you for choosing The Westin Zagreb Hotel and taking your time to leave this review. We are sorry to read that we didn't meet your expectations. Providing the highest level of hospitality is our main goal and we always strive to make our guests feel comfortable. We have shared your comments with the rest of the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Marilyn

Reisde met familie
Positief: Voorzieningen
Staff is all excellent! Property is starting to show its age but still a very pleasant stay!
1 nacht verbleven in september 2023
Reactie van The Westin Zagreb Team op 24 sep 2023
Dear Marilyn, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are delighted to hear we were able to ensure a comfortable stay during your visit. We look forward to welcoming you on your future visits! Sincerely, The Westin Zagreb hotel

10/10 – Uitstekend

Marko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location!
1 nacht verbleven in september 2023
Reactie van The Westin Zagreb Team op 21 sep 2023
Dear Marko,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. Our location in the city center and 10 min walking distance to the main square is well suited to accomodate all needs of our guests. We are delighted that you have had an excellent stay and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Kenechi

2 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 22 sep 2023
Dear Kenechi, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

ELLA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay. Only missing a pull-out faucet for the shower. Other than everything was perfect.
1 nacht verbleven in augustus 2023
Reactie van The Westin Zagreb Team op 18 sep 2023
Dear Ella, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. We are so delighted to hear we were able to ensure a comfortable stay and that you enjoyed the breakfast, pool and the view during your visit. We look forward to welcoming you again on future travels! Kind regards, The Westin Zagreb hotel

10/10 – Uitstekend

Gerald

Reisde met partner
Positief: Voorzieningen
The hotel was very good and the location was excellent.
1 nacht verbleven in september 2023
Reactie van The Westin Zagreb Team op 18 sep 2023
Dear Gerald,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 – Goed

Manny

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.
4 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 15 sep 2023
Dear Manny, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had a great stay! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 12 sep 2023
Dear Robert,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

roger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Westin Zagreb Team op 10 sep 2023
Dear Roger,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 – Goed

Tom

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointing
Very disappointing! Very warn out corridor carpet, unsafe!! Very expensive meals & coffee (Coffee 3-4 times the price across the road in a caffe) Expensive car parking. Location Great, walking distance to Ban Jelačić Zagreb Centar. Good Public Transport
Corridor
View to Zagreb Slijeme 9th Floor
Great View
11 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb Team op 11 sep 2023
Dear Tom, Thank you for taking time to review your stay at The Westin Zagreb Hotel. Your feedback is greatly appreciated and we have shared it with our hotel team. We are happy to hear that you have still enjoyed your stay and hotel location. Hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 – Goed

Ruben

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente solo detalles de limpieza con toallas
Reactie van The Westin Zagreb Team op 10 sep 2023
Dear Ruben, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

karen

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023
Reactie van The Westin Zagreb Team op 10 sep 2023
Dear karen, We are grateful that you have chosen The Westin Zagreb Hotel for your staying. We are delighted that you have enjoyed our hotel. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 – Goed

Geverifieerde reiziger

Det kan være bedre
Ok.
4 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb hotel op 6 sep 2023
Dear Anonymous, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Ryo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van The Westin Zagreb hotel op 7 sep 2023
Dear Ryo,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit. We take pride in delivering on service excellence and making our guests satisfied. We look forward to welcoming you on your future visits! Best regards

8/10 – Goed

Kwan Young

2 nachten verbleven in september 2023
Reactie van The Westin Zagreb hotel op 6 sep 2023
Dear Kwan Young, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 – Redelijk

Domagoj

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Parking was convenient and good location to walk to the city center Check in was delayed until 630 even though we arrived at the property for 4pm. Rooms are dated and need upgrading. Property is tired. Not up to Westin standards compared to other Westins I have stayed at.
2 nachten verbleven in september 2023
Reactie van The Westin Zagreb Team op 5 sep 2023
Dear Doamgoj, First and foremost of all thank you for staying with us at the Westin Zagreb Hotel during your recent trip to town and thank you for the time you set aside to write this review. I am very glad that you have liked our location, but on the other hand I am sorry that the overall impression was not great and that the rooms haven't met your expectations. We are always trying to provide the same, excellent, service to all our guests and we strive for to make every guest's stay as pleasant as possible. We appreciate your honest feedback and we do hope you’ll visit us again. Thank you very much. Best regards, The Westin Zagreb Team

10/10 – Uitstekend

Jari

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb Team op 5 sep 2023
Dear Jari, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Zeljko

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay at The Westin was awesome
4 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb Team op 2 sep 2023
Dear Zeljko, Thank you very much for taking the time to share your review. We're happy to hear you have had an awesome stay with us and we sincerely do hope you will visit us again! Sincerely, Westin Zagreb Team

10/10 – Uitstekend

Fredrik

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb hotel op 1 sep 2023
Dear Fredrik, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 – Uitstekend

Talal, Springfield Gardens

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in the heart of Zagreb, minutes away from all shops, restaurants and coffee shops.
2 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb Team op 31 aug 2023
Dear Talal, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 – Goed

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb hotel op 27 aug 2023
Dear Mrs. Melissa,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay.Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit.We look forward to welcoming you on your future visits!Best regards, The Westin Zagreb hotel

6/10 – Redelijk

CARLOS MANUEL, NEW YORK

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The hotel rooms are very outdated. Also hotel reception service is pretty basic and unfriendly. The only good thing is the great breakfast they serve that is one of the best around the world.
2 nachten verbleven in augustus 2023
Reactie van The Westin Zagreb hotel op 20 aug 2023
Dear Mr. Manuel CarlosThank you for your loyalty to the brand and for taking your precious time to share impressions of your recent stay with us.On behalf of the Westin Zagreb Hotel I would like to pass on our sincerest regrets and apologies for the poor experience you had at our Hotel. We take pride in delivering on service excellence, and I'd really appreciate if you have some time and you can write us in more detail what was not according to your expectations.Thank you once again for your feedback, and we hope to welcome you again soon so that we can improve your impression and experience. Best regards, The Westin Zagreb hotel