Superior Room, 2 Double Beds | Free WiFi, bed sheets
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Reviews of OYO Hotel Posada Lys, Zihuatanejo

2 out of 5
OYO Hotel Posada Lys, Zihuatanejo
Catalina González 25, Centro, Zihuatanejo, GRO

Reviews

5.4
Rating 10 - Excellent. 8 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 18 out of 44 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who welcomed me was very kind and flexible, I really liked that.Thanks
Stayed 2 nights in Feb 2024
Response from Ammy on 7 May 2024
Hi, Irma! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

DYLAN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware - This is not a Hotel. We got room #3. To get to this room you walk through the families kitchen and laundry room. They hang their clothes and pile their dishes directly outside your window (this is the “view”). They also operate a late night barbershop out of this laundry room. At midnight one night I asked the “barber” to please turn down music so we can sleep; he laughed at me and kept “working”. This room would be ok if the expectation was set that you are living with a family in their laundry room. But this is not a “hotel” and not even close to worth the $86 american per night. After that incident we asked for another room. It turns out there is some better rooms not located in their kitchen. The other rooms are better but it made their decision to make us live in their laundry room for 3 nights that much more confusing and upsetting. The “better” room still had no mirror, ac didn’t work, no place to put clothes other than on the floor. I’ve seen a lot of funky rooms down here but never had an experience like this. Much better value at the hundreds of actual hotels in the area. Front desk is run by a very nice 13 year old girl but never saw any parents around. Very weird week for us. Would not recommend even for half the price.
Stayed 6 nights in Jan 2024

8/10 Good

eulogio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Juan

Disliked: Staff & service, property conditions & facilities
No avía agua y mantenían apagado el aire acondicionado. Me fui un día antes
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Lamentamos mucho saber esto, Juan. Gracias por notificarnos esta preocupación. Seguramente lo comunicaremos al equipo responsable para que tomen medidas correctivas y se aseguren de que no se repita en el futuro. Saludos, Eva

2/10 Terrible

JOSELUIS

Stayed 2 nights in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Joseluis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Joe on 4 May 2023
Apologies for the inconvenience caused, Jenny! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joe

2/10 Terrible

Francisco Javier

Stayed 1 night in Apr 2023
Response from Ammy on 12 Apr 2023
Hi, Francisco! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

ULISES

Stayed 4 nights in Apr 2023
Response from Ammy on 12 Apr 2023
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

fernando

Liked: Cleanliness, property conditions & facilities, room comfort
it is good for the price
Stayed 5 nights in Mar 2023
Response from Ammy on 12 Apr 2023
Hi, Fernando! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Alfredo, Redmond

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Joey on 4 May 2023
Sincere apologies, Alfredo! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

6/10 Okay

Agustin

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is ok, there's better hotels around the area. The front of the hotel looks really nice, the inside not so much. I got a room in the back next to the stove and sink. I guess a family runs it or owns it, but it felt more of a home than hotel. The shower doesn't get good water pressure, good AC.
Stayed 1 night in Jan 2023
Response from Lisa on 9 Jan 2023
Hi, Agustin! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 Terrible

Marvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation and when i went to check in they said i didn't have a reservation
Response from Ava on 22 Dec 2022
Hi, Marvin! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Amazon

Liked: Staff & service, amenities, property conditions & facilities
The staff are very friendly!!! I love there little cat…. Luna And it is close to everything!!🤗👍🙏
Stayed 1 night in Aug 2022
Response from Jake on 31 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jake

6/10 Okay

Jonathan

Stayed 2 nights in May 2022
Response from Christina on 28 May 2022
Hi, Jonathan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

10/10 Excellent

Yessica Ireri

Stayed 3 nights in Mar 2022
Response from Cheshta on 8 Mar 2022
Hi, Yessica! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Terrible

FRANCISCO JAVIER

Stayed 3 nights in Dec 2021
Response from Jane on 6 Jan 2022
Hi, Francisco! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 Poor

Agustín

Stayed 1 night in Aug 2021

2/10 Terrible

Irma Leticia

Stayed 2 nights in Jul 2021

10/10 Excellent

Marichuy

Stayed 2 nights in Mar 2024

6/10 Okay

Chantal

Liked: Cleanliness
Nice little hotel close to everything. The only thing is there is dirty towels and sheets everywhere downstairs and alsolooks like a storage space, a big mess. You have to walk around that mess no matter what. Liked my stay and good for couple of days.
Stayed 2 nights in Feb 2024
Response from Ammy on 7 May 2024
Apologies for the problems you had faced, Chantal! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Todo en orden
Stayed 1 night in Feb 2024
Response from Ammy on 7 May 2024
Gracias por su valoración positiva. Espero volver a darle la bienvenida pronto. Saludos, Noah

8/10 Good

Mario Alberto, México

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para pasar la noche esta bien, ya que es muy sencillo el hotel. La ubicacion es excelente, esta cerca a pie de restaurantes y de la playa y de varias actividades. No tiene estacionamiento pero lo puedes dejar en la calle.
Stayed 1 night in Feb 2024
Response from Ammy on 7 May 2024
Hola, muchas gracias por estar con nosotros. Esperamos su continuo amor y apoyo. Saludos, Tim

6/10 Okay

Isis

Travelled with family
Disliked: Cleanliness
El baño de la habitación que nos tocó es muy pequeño, la candela del baño no funcionaba y no uno servicio de limpieza durante nuestra estancia. No son instalaciones aptas para niños pequeños (al menos los pisos superiores por las condiciones de las escaleras). La recepcionista muy amable y atenta siempre, las camas son cómodas y la ubicación del hotel es buena ya que está cerca de la zona de bares, comida y punto clave para tomar transportes.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, higiene y todo céntrico
Excelente atención, comodidad y todo muy céntrico, sin duda volveré y recomendando al 100.
Stayed 1 night in Dec 2023

4/10 Poor

felipe nery

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Es basica totalmente , el precio es bajo pero no tiene espejo en el baño ,no hay donde poner el jabon y el shampoo necesitas ponerlo en el suelo y no hay elevador ni estacionamiento Me toco en cuarto piso y fue muy incomdo la atencion fue buena
Stayed 1 night in Dec 2023

2/10 Terrible

Yul

Stayed 1 night in Oct 2023
Response from Barbara on 3 Nov 2023
Hi, Yul! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Carlos Rosendo

Disliked: Staff & service
reservé (vía expedia) pero cuando llegue al lugar a realizar el check-inn me dijeron que no tenían disponibilidad. horror.
Stayed 3 nights in Jul 2023
Response from Eva on 29 Jul 2023
Lamentamos muito saber disso, Carlos! Obrigado por notificar esta preocupação para nós. Certamente encaminharemos isso para a equipe confiável para tomar medidas corretivas e garantir que não se repita no futuro. Atenciosamente, Eva

2/10 Terrible

luis fernando

Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
Hi, Luis! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Yitzuri

Stayed 1 night in Jun 2023
Response from Maria on 26 Jun 2023
Hi, Yitzuri! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

6/10 Okay

Cinthya

Stayed 4 nights in Apr 2023
Response from Dewi on 4 May 2023
Hi, Cinthya! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

8/10 Good

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Armando! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Omar

2/10 Terrible

carlos

Stayed 2 nights in Dec 2022

2/10 Terrible

Rosa María

Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Rosa! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Verena

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando llegue al hotel me dijeron que no tenían cuartos y no me dieron la habitación.
Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
¡Hola, Verena! Lamentamos la desagradable experiencia que ha tenido con nosotros. Estamos trabajando continuamente en mejoras. Esperamos poder servirle mejor. Saludos, Eva

6/10 Okay

JONAS GARCIA

Liked: Cleanliness
Disliked: Amenities

2/10 Terrible

Marco Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mal hotel
Pésimo el servicio que dan, las instalaciones sucias y desagradables, no son amables en fin no se recomienda la estancia
Stayed 1 night in Nov 2022
Response from Ava on 9 Dec 2022
Hola, Marco Nos disculpamos sinceramente por los problemas causados. Sus comentarios nos ayudarán a cuidar de los futuros huéspedes con más determinación. Saludos, Ava

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente servicio con pequeñas deficiencias, estaría bien que su baño tenga división para la regadera y que renueven las toallas. Pero todo lo demás estuvo bien sobretodo la cama y el aire acondicionado,dormí como nunca gracias.
Stayed 3 nights in Aug 2022
Response from Ammy on 20 Aug 2022
Hola, Alan. Gracias por su apoyo, sus comentarios han llegado a nuestro día. Esperamos sorprenderle regularmente con nuestros servicios. Saludos, Amelia.

8/10 Good

ALMA MIRNA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Ammy on 20 Aug 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

Ernesto Jesús

Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
En sí nada, ya que a las 6:00 am apagaron el clima y me tuve que salir antes de la habitación, el carro se queda en la calle toda la noche se escuchó el hotel de las fugas de agua del lavabo, adicional a qué no hay agua caliente
Stayed 1 night in Mar 2021

10/10 Excellent

miguel angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y trato personal
Excelente atención de parte de sus propietarios, para el precio fue muy cómodo ya que están siempre atentos y mucha seguridad
Stayed 2 nights in Apr 2020
Response from Posada Lys on 7 Apr 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.