2/10 – Ontzettend slecht
Mark
24 jul 2025
Disaster. If I could rate a property less than one star, I would!
Staff is totally incompetent. Check-in is unmanned, so good luck if you don't have an international calling plan to call the incompetent "help" desk!
1) I emailed the property the day before check-in to confirm check-in procedures and did not receive a reply until 2 days later after check out.
2) During check-in, you must scan a QR code and fill out an insecure google form with sensitive info to recieve door code for the lobby.
3) Once in the lobby, you must scan another QR code to install an app to recieve your electronic key. Then provide a one time use code (which I did not have and could not access) to retrieve an electronic key on your phone.
4) I had to call the help desk twice because the first person did not bother to understand the problem and provided incorrect info regarding the code needed to get my room key. The second person could not find my reservation details, put me on hold to try to speak with someone else (who was busy), promised she would call me back and never did!
The only reason we weren't stuck was because eventually I was able to locate a code buried in a message via the Expedia app, but no email and no call back. (I am lucky I had access to the app.)
Another group was stranded in the lobby for over an hour without the ability to call for help since they didn't have international calling!
5) Can't share electonic room key with companion traveler! Only one e-key on one phone!
Mark
1 nacht verbleven in juli 2025