Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 283 van 1001 beoordelingen" "
10 - Uitstekend
283
Gastenscore: 8 - Goed. 417 van 1001 beoordelingen" "
8 - Goed
417
Gastenscore: 6 - Redelijk. 192 van 1001 beoordelingen" "
6 - Redelijk
192
Gastenscore: 4 - Matig. 70 van 1001 beoordelingen" "
4 - Matig
70
Gastenscore: 2 - Ontzettend slecht. 39 van 1001 beoordelingen" "
2 - Ontzettend slecht
39
8,0/10
Netheid
8,2/10
Personeel en service
7,6/10
Voorzieningen
7,4/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Marco
Zakenreiziger
30 jan 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Marco
2 nachten verbleven in januari 2023
Reactie van Amit B. op 30 jan 2023
Dear Marco,Thank you first for choosing Hilton Zurich Airport one again for your recent stay in Zurich and for taking a moment to share with the entire Management your sincere feedback. We are constantly monitoring the performance of our hotel against high service and quality standards. I am honoured to read that our hotel, service and staff managed to fully meet your expectations making your stay a memorable one. Be reassured that we are always striving to improve and deliver the best stay experiences possible. I truly wish to have another opportunity to welcome you back within our property,Sincerely,Amit B.Assistant Front Office Manager
10/10 – Uitstekend
Radjesh
Reisde met een groep
28 mei 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
was niet in aparthotel verbleven,omdat de hotel vol was.
maar ze waren heel proffesioneel.
compliment voor aparthotel,dat ze mij bij de buren hadden geplaatst.
Radjesh
1 nacht verbleven in mei 2022
Reactie van Mark V. / Manager op 11 jun 2022
Dear Radjesh
Thank you very much for your visit and the positive feedback.
Great that you enjoyed staying with us.
We are looking forward to welcome you the next time.
Best regards
Mark V. / Manager
8/10 – Goed
Geverifieerde reiziger
10 aug 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
2 nachten verbleven in augustus 2020
Reactie van Bastian S. / Fron Desk Manager op 10 aug 2020
Dear valued guest,
thank you very much for sharing your positive review with us. I am happy to see that you had a good time staying at our hotel.
Best regards
Bastian S.
8/10 – Goed
Shyam
24 jan 2020
Shyam
1 nacht verbleven in januari 2020
6/10 – Redelijk
Geverifieerde reiziger
Reisde met familie
5 jan 2020
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Dear Guest
Thank you very much for sharing your positive rating. We are happy to read that the staff played a big role in our experience.
We are looking forward to having you with us again.
Best regards,
Manager
4/10 – Matig
Geverifieerde reiziger
Reisde met familie en kleine kinderen
11 aug 2019
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Oud, stank, duur. Kamers wel groot maar geen goede sfeer in het hotel. Ruziënde mensen s nachts. Geen veilig gevoel voor gezinnen
Geverifieerde reiziger
1 nacht verbleven in augustus 2019
Reactie van Manager op 12 aug 2019
Dear Guests
We have taken note of your comments regarding renovation. We are happy to announce that a soft renovation of our breakfast and reception is completed and a renovation of the guest rooms is planned in a near future.
It is with regret we read that you didn't feel a reflection of ambience. We can assure you that we are compiling with high security standards in Switzerland..
We look forward to your next stay.
Best regards,
Manager
8/10 – Goed
Jasja
19 nov 2018
Positief: Personeel en service
Old but okay.
Very dated hotel, friendly staff.
Jasja
2 nachten verbleven in november 2018
Reactie van Hotel-Manager op 20 nov 2018
Dear Jasja
Thank you very much for sharing your positive rating. We are delighted that you enjoyed our friendly staff.
We are looking forward to welcome you back on your next visit to Zurich
Best Regards,
Hotel- Manager
8/10 – Goed
Rohald, Delft
15 aug 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel vlakbij de snelweg en vliegveld
Handig bereikbaar en schappelijk geprijsd. Zeer vriendelijk en vrolijk personeel.
Rohald
1 nacht verbleven in augustus 2018
Reactie van Manager op 16 aug 2018
Dear Guest
We are happy to know that you enjoyed your stay at the APART-HOTEL. We are happy that the location was convenient and you found the staff helpful.
We are looking forward to welcome you back on your next visit to Zurich
Best Regards,
KE, Manager
4/10 – Matig
Geverifieerde reiziger
18 jun 2018
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not Hilton worthy
Too much noice disturbance by slamming doors. Too hot in the room, AC does not work very well. It was a complete chaos in the breakfastroom. Lots of junk on the tables and a sticky floor. However, this was due to a certain group of people. Check out took a long time.
Geverifieerde reiziger
1 nacht verbleven in juni 2018
Reactie van Manager op 20 jun 2018
Dear Guest
Thank you for your feedback and for taking the time to write about your experience. It is with regret we read about the inconveniences you experienced due to certain people.
We do hope we will have an opportunity in the future to change your impression about our hotel and look forward seeing you again when travel brings you back to Zurich.
Best Regards,
KE, Manager
6/10 – Redelijk
Geverifieerde reiziger
28 mrt 2018
Wanneer je na je vlucht snel wil kunnen rusten in je hotel dan is dit hotel ideaal vanwege de ligging kort bij de luchthaven.
Geverifieerde reiziger
3 nachten verbleven in maart 2018
Reactie van Manager op 29 mrt 2018
Dear Guest
Thank you for taking the time to review our hotel.
Thank you for your very detailed review of our hotel, it’s reviews like this that enable us to further improve and better our services
We will keep in mind your negative comment and will make sure that they are rectified as much as possible
We are looking forward to having you with us again.
Best Regards,
KE, Manager
8/10 – Goed
Geverifieerde reiziger
11 jan 2018
Positief: Personeel en service, comfort kamer
Zeer goed gelegen hotel. ca. 10 min van Zurich centrum en 5 min van de luchthaven. Bij gesloten ramen hoor je geen vliegtuigen. Goed geisoleerd.
Geverifieerde reiziger
6 nachten verbleven in december 2017
Reactie van Manager op 18 jan 2018
Dear Guest
I would like to thank you for your positive comment about the APART-HOTEL operated by HILTON. We are indeed very pleased that you liked the location and that the airplanes were not disturbing you.
We are looking forward to having you with us again.
Best Regards,
Katrin, Manager
8/10 – Goed
hugo, Haarlem
17 nov 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wij waren er voor een beurs. Goede prijs/kwaliteit. Parkeren moet gratis.
hugo
3 nachten verbleven in november 2017
Reactie van Mark V. op 24 nov 2017
Dear hugo
Thank you very much for your stay and the provided feedback!
The entire team is looking forward to welcome you the next time.
Best regards
Mark V.
8/10 – Goed
Barbara
22 dec 2016
Positief: Netheid, personeel en service en comfort kamer
Praktisch en proper hotel
Nabij luchthaven (doch zeer rustig), Kamer en badkamer eenvoudig en ietwat gedateerd, maar verzorgd en schoon. Lekker bed. Smakelijk en gevarieerd ontbijt. Shuttledienst naar de luchthaven stopt voor de deur.
Barbara
Reactie van General Manager op 2 jan 2017
Dear Barbara, thank you very much for your stay at our Apart-Hotel operated by Hilton and your comment on Hotels.com. We are delighted that you generally enjoyed your stay and hope to have the pleasure of welcoming you back again soon.
8/10 – Goed
Marver, Goes
2 dec 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel bij luchthaven
Ontbijtbuffet bij de prijs inbegrepen. Zeer ruime kamer met zithoek en koelkast en prima bedden. 2 flesjes water bij kamerprijs inbegrepen. Badkamer niet groot, maar voldoende. Heel grote badhanddoeken.
Luchthaven shuttlebus. Vanaf vliegveld naar hotel gratis, andersom 5 fr. p.p.
Marver
Reactie van General Manager op 5 dec 2016
Dear Marver, thank you very much for your stay at our Apart-Hotel operated by Hilton and your comment on Expedia. We are delighted that you generally enjoyed your stay and hope to have the pleasure of welcoming you back again soon.
6/10 – Redelijk
Hans, Rotterdam
30 aug 2016
Positief: Netheid, comfort kamer
Leuk hotel vlak bij het vliegveld en uitvalswegen
Goede prijs kwaliteitverhouding, gratis internet en parkeren. Rustige riante kamers, goed ontbijt.
Hans
Reactie van General Manager op 31 aug 2016
Dear Hans, thank you very much for your stay at our Apart-Hotel operated by Hilton and your comment on Expedia. We are delighted that you generally enjoyed your stay and hope to have the pleasure of welcoming you back again soon.
6/10 – Redelijk
Carsten
21 mei 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hatte leider geschlossen!
Carsten
1 nacht verbleven in mei 2024
Reactie van Bastian S. / FOM op 22 mei 2024
Thank you very much for your feedback.
2/10 – Ontzettend slecht
sinthia
29 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
sinthia
1 nacht verbleven in april 2024
Reactie van Bastian S. / FOM op 2 mei 2024
Dear Sinthia,Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Zurich Airport.We regret to learn that your experience did not meet your expectations. Your feedback is invaluable to us as it helps us to continually improve our services. Please rest assured that we take your comments seriously and will address any areas of concern.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations.Warm regards,
2/10 – Ontzettend slecht
Frank
1 jan 2024
Frank
1 nacht verbleven in december 2023
Reactie van Bastian S. / Front Office & Guest Relations Mgr. op 22 jan 2024
Dear Frank,thank you very much for sharing your review with us. We are very sorry to hear that your experience was not up to your expecations. Kindly accept my sincerest apologies for any shortcomings. We would love to welcome you back anytime soon.Best regards
6/10 – Redelijk
Charlemise
8 dec 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel bathroom was disgusting, I couldn’t even stay the night after checking in. There were spider webs all over the chair and the tv as if no one has been in there for a very long time.
Charlemise
1 nacht verbleven in december 2023
Reactie van Bastian S. / Front Office & Guest Relations Mgr. op 11 dec 2023
Dear Charlemise,I would like to extend my sincerest apologies for the distressing experience you encountered during your recent stay at Apart-Hotel Zurich Airport. Your feedback regarding the condition of the hotel room is deeply concerning and falls far below the standards we strive to uphold.I am truly sorry for the state of the bathroom and the presence of spider webs in your room. This does not reflect the cleanliness and attention to detail we aim to provide for our guests. Please rest assured that I have personally addressed this matter with our housekeeping and maintenance teams to rectify these issues immediately.Your comfort and satisfaction are of utmost importance to us, and it is disheartening to hear that we failed to meet your expectations during your stay. I completely understand your decision to leave, and I deeply regret the inconvenience caused.We genuinely value your feedback as it helps us identify areas for improvement. I would like to assure you that we are taking the necessary steps to ensure such issues do not occur in the future.Once again, I apologize for the disappointment you experienced. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Warm regards,
6/10 – Redelijk
Jason
1 dec 2023
Jason
1 nacht verbleven in november 2023
Reactie van Bastian S. / Front Office & Guest Relations Mgr op 5 dec 2023
Dear Jason,Thank you for taking the time to provide feedback about your recent stay at Apart-Hotel Zurich Airport. Your insights are essential to us in maintaining and improving our services.We deeply regret that your experience fell short of your expectations, particularly concerning the issue with the room heating and the service received at our front desk. Please accept our sincerest apologies for the inconvenience and discomfort you encountered during your stay.Your feedback has been brought to the attention of our management team for immediate review and action. Rest assured, we are taking proactive steps to ensure such incidents do not recur in the future.We understand your decision, but we genuinely hope you might reconsider staying with us in the future.Once again, thank you for sharing your feedback. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,
8/10 – Goed
Shannon
1 dec 2023
Shannon
1 nacht verbleven in november 2023
Reactie van Bastian S. / Front Office & Guest Relations Mgr. op 21 dec 2023
Hi Shannon,Thank you for sharing your feedback! We're glad you had a great experience overall during your stay at Hilton Zurich Airport. If there's anything specific you feel we could improve on to make it a perfect 5 next time, do let us know. We hope to welcome you back soon!Best regards,
10/10 – Uitstekend
Karina
Reisde met partner
19 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and very close to the airport.
Karina
1 nacht verbleven in november 2023
Reactie van Mark V. / Manager op 21 nov 2023
Dear KarinaThank you very much for your visit and the positive review and rating. Great that you enjoyed our staff as well as our good location near the airport. The entire team is looking forward to welcome you the next time.Best regardsMark V. / Manager
10/10 – Uitstekend
Sarah
17 okt 2023
Sarah
1 nacht verbleven in oktober 2023
Reactie van Bastian S. / Front Office & Guest Relations Mgr op 7 nov 2023
Dear Sarah,Thank you very much for awarding us a perfect rating! We are thrilled to know that you had a wonderful experience during your stay at Apart-Hotel Zurich Airport.Your positive feedback is greatly appreciated, and we are delighted that you enjoyed your time with us. Should your travels bring you back to Zurich, we would be honored to host you again.Wishing you safe and pleasant journeys ahead!Warm regards,
6/10 – Redelijk
Belhamria
13 okt 2023
Belhamria
1 nacht verbleven in oktober 2023
Reactie van Bastian S. / FOM op 3 nov 2023
Thank you for taking the time to share your feedback with us. We appreciate your honest evaluation, and we're sorry to hear that your experience fell short of expectations. Your comments are invaluable in helping us make improvements. If there's anything specific you'd like to discuss further, please feel free to reach out. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.
6/10 – Redelijk
Victor
5 okt 2023
Positief: Comfort kamer
Negatief: Netheid
Victor
1 nacht verbleven in oktober 2023
Reactie van Bastian S. / FOM op 6 okt 2023
Thank you for taking the time to share your feedback about your recent stay at Hilton Zurich Airport. We value your comments and apologize that your experience did not meet your expectations.We regret to learn that the room you were allocated did not meet your expectations. We appreciate your observations and will be reviewing our room assignments to ensure a more consistent experience for our guests.Regarding your remarks on breakfast, we are genuinely sorry to hear that it fell below your expectations. We will be re-evaluating our offerings to ensure they align with our guests' preferences and value for money.We appreciate your honest feedback as it helps us in our continuous efforts to improve. Please know that your concerns have been shared with our team, and we are committed to making the necessary adjustments.Should you decide to give us another opportunity, we would be more than happy to ensure your next stay is much more in line with the high standards we aim for.Thank you for your understanding.
10/10 – Uitstekend
Anwar
24 sep 2023
Anwar
1 nacht verbleven in september 2023
Reactie van Mark V. / Manager op 17 okt 2023
Dear AnwarThank you very much for your visit and the positive 5 star rating! Great that you enjoyed staying with us.We are looking forward to welcome you the next time.Best regardsMark V. / Manager
2/10 – Ontzettend slecht
Hussein
22 sep 2023
Negatief: Netheid
I was there only to get some rest between flights. Not to stay overnight…. They didn’t let me check in despite the have available room at the and I have to wait 2hours to check in. And only I had 5 hours to go back to the airport.
Hussein
1 nacht verbleven in september 2023
Reactie van Bastian S. / FOM op 22 sep 2023
Dear HusseinThank you very much for sharing your feedback with us.According to your hotel confirmation you have made a reservation for stay from 21/09/23 until 22/09/23. It is correct that we did not have rooms available during your arrival at 10AM, however, still we were able to provide you with a room at 10:40AM in comparism with our regular check-in time at 2PM. Therefore, we have granted check-in more than three hours ahead of our confirmed check-in time, furthermore, our housekeeping team has cleaned your room as quickly as possible to assure a minimum wait of only 40 minutes. I do apologize if that did not meet your expectations.
4/10 – Matig
Ashley
Reisde met partner
21 sep 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived at the property to find it closed with no one there … we recieved no notice of this. Luckily our taxi driver was nice enough to call the number for the property for us. We were rerouted to the Holton which was a hike 5 mins up the drive way in the rain with our heavy 3 week holiday bags. We were starving as we are on an over night layover home to Vancouver. There was no restaurants open which is understandable as we arrived late due to a flight delay but trying to get through to their advertised late night room service menu which is displayed on our rooms tv menu was completely hopeless. There were no vending machines or solutions for food on site for travellers so we had to Uber eats an undrwhelming $50.00 pizza which normally would be chalked up to the cost of travelling and laughed off but given the events that led up to it it was just not a good experience in any way, shape or form.
Ashley
Reactie van Bastian S. / FOM op 22 sep 2023
I hope this message finds you well.Thank you for bringing your recent experience at Apart-Hotel Zurich Airport to our attention. We sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable to us, and we take your comments very seriously.We are actively addressing the issues you raised to ensure a smoother and more enjoyable experience for all our guests. Rest assured, your concerns will be thoroughly investigated and resolved.We appreciate your patience and hope that you would consider giving us another opportunity to exceed your expectations on your next visit.Should you have any further comments or suggestions, please feel free to share.Thank you once again for your feedback.
2/10 – Ontzettend slecht
Marlon
14 sep 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Avisen si el hotel esta cerrado y debemos ir a otro por la habitacion . Porfavor
Marlon
1 nacht verbleven in september 2023
Reactie van Bastian S. / FOM op 15 sep 2023
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience during your stay at Apart-Hotel Zurich Airport. We hope to have the pleasure of welcoming you back in the future.
10/10 – Uitstekend
Svetoslav
6 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional service
Svetoslav
1 nacht verbleven in september 2023
Reactie van Bastian S. / FOM op 8 sep 2023
Dear Guest,Thank you for staying with us at Apart-Hotel Zurich Airport. We hope you had a pleasant stay. Should you need any further assistance or have any questions, feel free to let us know. We look forward to welcoming you again soon.Warm regards,
6/10 – Redelijk
CLAUDIO
27 aug 2023
CLAUDIO
1 nacht verbleven in augustus 2023
Reactie van Bastian S. op 29 aug 2023
Thank you for your kind words! We're delighted you enjoyed your stay at Apart-Hotel Zurich Airport. Your feedback brightened our day.
2/10 – Ontzettend slecht
Jennifer
27 aug 2023
Jennifer
1 nacht verbleven in augustus 2023
Reactie van FOM op 29 aug 2023
Thank you for your kind words! We're delighted you enjoyed your stay at Apart-Hotel Zurich Airport. Your feedback brightened our day.
6/10 – Redelijk
Ronald
25 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ronald
1 nacht verbleven in augustus 2023
Reactie van FOM op 29 aug 2023
Thank you for your kind words! We're delighted you enjoyed your stay at Apart-Hotel Zurich Airport. Your feedback brightened our day.
10/10 – Uitstekend
Josue
24 aug 2023
Positief: Netheid, comfort kamer
Josue
1 nacht verbleven in augustus 2023
Reactie van FOM op 25 aug 2023
Thank you for taking the time to provide feedback about your recent stay at Apart-Hotel Zurich Airport. We appreciate your input and are pleased to have been your choice of accommodation. If you have any further comments or suggestions, please don't hesitate to share. We hope to welcome you back in the future.
6/10 – Redelijk
Dong
22 aug 2023
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are extremely outdated and the shower/bathtub is decrepit. The shower head fixture does not clamp on tight and keeps sliding down, it would be ideal if you are 5 foot 2 or shorter. The carpet in the room is at least 20 years old with stains that appear to resemble the world map.
I had a late connecting flight so I did not use the lounge/restaurant. The airport shuttle was not comfortable as the driver left the door open in 30 degrees without AC on (it leaves every 30 minutes). I would recommend taking an Uber
Dong
1 nacht verbleven in augustus 2023
Reactie van FOM op 23 aug 2023
Dear guest,We truly appreciate your feedback from your recent stay at Hilton Zurich Airport. We're sorry to hear that the condition of your room and the shower experience did not meet your expectations. Your comments help us understand areas in need of improvement.We apologize for the inconvenience with the airport shuttle and appreciate your suggestion. Our aim is to offer a comfortable experience, and your feedback will guide us toward enhancing our services.We hope you consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,
10/10 – Uitstekend
Deniz
21 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Deniz
11 nachten verbleven in augustus 2023
Reactie van FOM op 22 aug 2023
Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at Apart-Hotel Zurich Airport. We greatly appreciate your input.We're delighted to hear that you had a positive experience during your time with us. Providing a comfortable and relaxing environment for our guests is one of our top priorities, and we're glad that you found your stay enjoyable.Your comments motivate us to continue delivering excellent service. If your travels bring you back to the area, we would be honored to host you once again. Feel free to reach out if you have any future needs or questions.Thank you again for your kind review. We look forward to the opportunity to serve you again in the future.Best regards,
8/10 – Goed
Andrea
Reisde met partner
20 aug 2023
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Super Service und Mitarbeiter. Infrastruktur ist nicht mehr neu, schmeckt nach Teppich und alt...schade sonst wäre es top. Wc und Badewanne sehen nicht gerade fit aus.
Teppich ist überall...für die Top Hotellerie einfach überrollt. Ohne ist hygienischer und einfacher zu reinigen, so kann man auch ohne Probleme Haustier erlauben
Andrea
1 nacht verbleven in augustus 2023
Reactie van Bastian S. op 21 aug 2023
Sehr geehrter Gast,Vielen Dank für Ihre Bewertung über Ihren Aufenthalt im Apart-Hotel Zurich Airport. Wir freuen uns sehr, dass Sie unseren Service und unsere Mitarbeiter positiv hervorgehoben haben.Wir bedauern, dass Sie mit der Infrastruktur und dem Zustand des Zimmers nicht vollständig zufrieden waren. Wir nehmen Ihre Anmerkungen ernst und werden diese in unsere laufenden Verbesserungsbemühungen einfließen lassen.Ihre Kommentare bezüglich des Teppichs und der Hygiene werden wir auf jeden Fall berücksichtigen. Wir schätzen Ihre Rückmeldung und hoffen, dass wir in Zukunft die Gelegenheit haben, Sie mit einem verbesserten Erlebnis zu beeindrucken.Vielen Dank für Ihre offenen Worte und Ihr Feedback.Freundliche Grüsse,
8/10 – Goed
Erika
20 aug 2023
Positief: Netheid, personeel en service en voorzieningen
Hilton zürich Flughafen. Freundlicher Empfang
Erika
1 nacht verbleven in augustus 2023
Reactie van Bastian S. op 21 aug 2023
Sehr geehrter Gast,Vielen Dank für Ihre kurze Rückmeldung über Ihren Aufenthalt im Hilton Zurich Airport. Es freut uns zu hören, dass Sie einen freundlichen Empfang erlebt haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen einen weiteren angenehmen Aufenthalt zu bieten.Mit freundlichen Grüßen,
Very clean and especially quiet for an “airport “ hotel. Only thing we didn’t like was the quirky tub/shower door; it’s easy to get water all over the floor very quickly.
KENNETH
1 nacht verbleven in augustus 2023
Reactie van Bastian S. op 21 aug 2023
Dear Guest,Thank you for your review of your recent stay at Apart-Hotel Zurich Airport. We're pleased to hear that you found our hotel to be very clean and surprisingly quiet. Your feedback regarding the tub/shower door is appreciated, and we'll consider this as we work to enhance our guests' experience.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,
4/10 – Matig
Anthony
Reisde met familie en kleine kinderen
16 aug 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property needs many improvements and is overpriced for what it should cost. Although some of the staff seemed to be doing their best, morale among the staff was very low, amd many easy/obvious amenities were not taken care of. The unfortunate takeaway experience is that I would not want to stay at this hotel again, or recommend it to others.
Anthony
1 nacht verbleven in augustus 2023
Reactie van Bastian S. / FOM op 16 aug 2023
Dear Guest,Thank you for taking the time to provide us with your feedback about your recent stay. We sincerely appreciate your honest input as it helps us identify areas that need improvement.We regret to learn that your overall experience did not meet your expectations. It's disheartening to hear about the morale among our staff and the perception that certain amenities were not properly taken care of. We take these concerns seriously, and we will address them with our team to ensure a more positive atmosphere and enhanced guest experience.We're disappointed that your impression of the property fell short of what you anticipated. We constantly strive to provide value and comfort to our guests, and we apologize that this was not your takeaway from your stay.Your feedback will undoubtedly guide us in making the necessary improvements to deliver a better experience for our guests. We apologize for any inconvenience you experienced during your time with us, and we hope to have the opportunity to welcome you back in the future, should you reconsider.Thank you for sharing your insights and giving us the chance to address these matters.Best regards,
2/10 – Ontzettend slecht
Lars
12 aug 2023
Lars
1 nacht verbleven in augustus 2023
Reactie van Bastian S. / FOM op 14 aug 2023
Wir danken Ihnen für Ihre Rückmeldung und bedauern zutiefst, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir werden Ihre Anmerkungen nutzen, um unsere Dienstleistungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserer Qualität zu überzeugen.
2/10 – Ontzettend slecht
Bianca
23 jul 2023
Bianca
1 nacht verbleven in juli 2023
Reactie van Bastian S. / FOM op 24 jul 2023
Dear Bianca,Thank you for sharing your feedback about your recent stay at Hilton Zurich Airport. We apologize for not meeting your expectations during your time with us.We take guest feedback seriously, and your comments will be carefully reviewed to identify areas where we can make improvements.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Best regards,
10/10 – Uitstekend
Luwanding
8 jul 2023
Luwanding
1 nacht verbleven in juli 2023
Reactie van Amit B. op 10 jul 2023
Dear Luwanding,Thank you for taking some of your precious time to evaluate your stay within Hilton Zurich Airport after having been moved from the ApartHotel Zurich due to it's closure. It is a great honour to see that your stay was a memorable one and that you have rated us so highly. We are fully committed to deliver outstanding service standards and always do the best to reach the guests full satisfaction.Once again, thank you for your stay and for taking the time to give us and the other travellers your feedback. We look forward to welcome you back soon again and wish you best regards,
8/10 – Goed
Kristine
Reisde met partner
2 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked at Apart Hotel and stayed at the Hilton. Room was outdated but clean and spacious. Hotel lobby was updated and hotel area was quiet. It was about a 15 min walk to the train into Zurich. There weren’t many restaurants nearby, but there was an Aldi grocery store across the street with healthy food options. For the price I paid I would definitely stay here again.
Kristine
Reactie van Bastian S. / FOM op 3 jul 2023
Dear valued guest,thank you very much for sharing your review with us. We are looking forward to see you around again soon.Best regards
10/10 – Uitstekend
Irene
30 jun 2023
Irene
1 nacht verbleven in juni 2023
Reactie van Bastian S. / FOM op 21 jul 2023
Dear IreneThank you for your kind feedback! We're thrilled you had a great stay with us.Looking forward to welcoming you back soon!Best regards,
6/10 – Redelijk
Maja
Reisde met partner
28 jun 2023
Negatief: Netheid
Die Bewertung bezieht sich auf das Hilton Zürich Airport, da das Apart Hotel geschlossen war.
Gute Lage und der Shuttle vom Flughafen zum Hotel ist wirklich toll!
Leider ist das Frühstück für den hohen Preis nicht besonders und auch die Zimmer sind etwas abgewohnt.
Für einen kurzen Stop wegen eines Fluges aber zu empfehlen
Maja
Reactie van Bastian S. / FOM op 29 jun 2023
Dear Maja,thank you very much for sharing your feedback.Best regards
10/10 – Uitstekend
Rashed
Reisde met familie
26 jun 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Rashed
1 nacht verbleven in juni 2023
Reactie van Bastian S. / FOM op 27 jun 2023
Dear Rashedthank you very much for sharing your review with us.We are looking forward to see you again soon.Best regards
6/10 – Redelijk
Sébastien
26 jun 2023
Sébastien
1 nacht verbleven in juni 2023
Reactie van Bastian S. / FOM op 17 jul 2023
Dear Sebastien, thank you very much for your feedback. We hope to see you again soon.
4/10 – Matig
Torsten
Reisde met partner
26 jun 2023
Ich war doch gar nicht im Apart-Hotel Zürich, sondern im Hilton Airport Hotel. Das sollte Expedia doch am besten wissen und nicht fälschlicherweise nach meiner Bewertung des Apart Hotels fragen. Und der Check-in im Hilton war eine Katastrophe.
Torsten
1 nacht verbleven in juni 2023
Reactie van Bastian S. / FOM op 26 jun 2023
Sehr geehrter TorstenHerzlichen Dank für Ihre Bewertung. Ich bedaure ausserordentlich, dass wir Ihre Erwartungen nicht vollumfänglich treffen konnten und ich möchte mich für die genannten Unannehmlichkeiten entschuldigen.Mit besten Grüssen