The hotel is NOT air conditioned and this was the sole reason we booked it. The manager admitted that the owner lied in the ad - the system is air recirculation only. It does not get colder nor get rid of humidity. Our room was hotter than the outside temperature during a heat wave of 35 degree weather. The manager was unsympathetic, very rude and would cut you off mid sentence to try swinging the conversation to a tangent. Cannot fathom how he is still employed with the rude comments about other guests. All of the dishes and cutlery were dirty upon arrival. Cleaning staff advised we are responsible for washing dishes and buying our own dish soap and sponges despite other guests saying it was provided in their room. The hotel also tried very hard to double charge us. They were adamant that we didn't pre-pay despite showing them the Expedia emails, receipts and credit card bills. It took over 30 minutes of arguing that we paid before they "checked the Expedia system" to confirm our payment. The room itself is great, don't get me wrong. Cute, small, modern and as pictured. Great location with a tram stop right outside the hotel. It would have been a 5 star review. But the hotel staff, management and blatant lying in the ad brings it down to a 0 star.